דרושים Senior Openshift Specialist Solution Architect ב-Red Hat ב-Slovakia, Bratislava

As a Technical Support Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our customers. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. This is a highly skilled position that requires an engineer with initiative.

What you will do

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Platform via ticketing tool, by phone and using remote access tools

• Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA)

• Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner

• Collaborate with other support engineers and other internal teams and external parties during the problem resolution process

• Ability to multitask, prioritize, and work under pressure

• Outstanding troubleshooting skills and passion for problem solving and investigation

• Capability to front-ending the customer and internal stakeholders at the senior management level - Document diagnostic steps and create reusable solutions for future incidents

• Ability to work as part of a team and focus on customers and solving their issues

• Contribute to regional or global initiatives or projects

• Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring

• Professional experience with configuring and troubleshooting OpenShift or Kubernetes with all of its components such as logging, monitoring, networking, storage

• Professional experience with container related technologies like D ocker, Podman, LXC, CRI-O, runc

• Experience handling technical issues when escalated

• Experience with automation tools or scripting languages like Ansible, Bash, or Python

• Professional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing

• Proficient in Linux operation and administration

• Passion for problem-solving and investigation of the most complex customer and technical problems

• Good written and verbal communication skills in English

Following is considered a plus:

• Experience with OpenShift clusters in Baremetal is a plus

• Having any of the following Red Hat Certifications is a plus: Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)

• Knowledge of Linux Kernel is a plus

• Strong networking knowledge; networking security is a plus

What you will do

• Work closely with content strategists, DPMs, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for desired audiences within scheduled timelines.

• Actively participate in meetings to stay on top of developments and to advocate for the user

• Respond to customer feedback to address content gaps and promote continuous improvement of the documentation experience

• Collaborate across various writing teams to help improve processes for content creation, delivery, and maintenance

• Provide feedback and mentor other technical writers to improve the quality and consistency of our content

• Keep up to date on changes to our toolchain, versioning systems, offerings, customer use cases, support issues, and business strategy

• Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)

What you will bring

• Ability to independently conduct research and collaborate with technical and subject matter experts to produce and improve documentation

• Ability to understand and explain complex technical concepts concisely

• Proficiency in modular authoring and version control systems

• Experience with software and documentation development life cycles

• Experience writing documentation to meet accessibility and usability requirements

• Experience using a writing style guide

• Familiarity with structured, topic-based authoring and information architecture

• Knowledge of AI, ML, and MLOps concepts and technologies

The following are considered a plus:

• Knowledge of open source philosophies and Red Hat products

• Hands-on experience with Linux

• Hands-on experience with GitHub

• Experience with Search Engine Optimization (SEO) in the context of product documentation

• Experience in leading cross-team initiatives and mentoring writers

• Familiarity with agile software development

• Experience with DITA

We expect you to only meet some of these requirements to join our team. Instead, we prefer to build around your strengths and provide opportunities for you to grow your skills.

You will lead the design and development of scalable AI workloads that address the demands of diverse markets and industries globally with a special emphasis on the LATAM needs, including finance, telecommunications, manufacturing, and healthcare.

As a Senior AI Architect, you’ll also contribute to building regional expertise by mentoring architects and consultants, crafting repeatable delivery methodologies, and representing Red Hat as an industry leader in AI technologies.

At 3 months, be prepared to:

• Gain in-depth knowledge of Red Hat technologies by completing enablement programs focused on OpenShift and Red Hat AI platform.

• Scope and deliver consulting engagements for customers, applying Red Hat's expertise in containerization and AI technologies.

• Support regional consulting and sales teams in early customer engagements to scope solutions and articulate AI’s value proposition.

Within 6 months, be ready to:

• Lead the design and implementation of customer solutions on AI Platform. Develop expertise in areas such as distributed workloads, hardware accelerators at scale, or ISV partner integrations in LATAM markets.

• Collaborate with product engineering and sales teams to align customer feedback with Red Hat’s solutions roadmap.

• Collaborate with consultants in delivering high-quality AI projects.

Within 12 months, be contributing to broader regional and global objectives by:

• Driving the adoption of global AI best practices and methodologies across LATAM, enabling scalable and repeatable AI platform deployments.

• Engaging in active participation and contributing to the Red Hat AI community of practice by sharing lessons learned, best practices, and technical expertise.

• Representing Global in LATAM AI strategy discussions and contributing regional perspectives to Red Hat’s technology vision.

• Developing AI solutions tailored to the unique needs of LATAM customers with global vision.

What you will bring:

• Bachelor's degree or higher in computer science or a related technical field.

• Experience leading successful AI consulting engagements in the LATAM region or similar markets.

• Proven ability to architect and design complex solutions in rapidly evolving technology environments.

• The ability to stay on top of emerging solutions for AI and the ability to learn those technologies quickly.

• Experience with modern predictive and generative AI techniques.

• Strong application architecture and development expertise.

• Deep expertise with Red Hat OpenShift/Kubernetes and open source AI community projects such as Kubeflow, PyTorch and vLLM.

• Familiarity with AI use cases in industries such as finance, telecommunications, healthcare, or retail within LATAM.

• Demonstrated ability to advise senior IT and business executives, including experience presenting to C-level stakeholders.

• Hands-on experience with agile, DevOps, and MLOps methodologies.

• Excellent communication and presentation skills tailored to diverse cultural and professional audiences.

• Willingness to travel across LATAM (up to 35% of the time).

What you will do

• Lead contributions to the architecture, design, and development of automated testing of new features and solutions for RHOAI, specifically over Model Serving capabilities

• Innovate in the MLOps domain by participating in upstream communities

• Ensure non-functional requirements including security, resiliency, and maintainability are met

• Write integration and usability tests and work with software engineers to ensure product quality

• Use CI/CD best practices to deliver high-quality solutions as productization efforts into RHOAI

• Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members

• Collaborate with product management, other engineering, and cross-functional teams to analyze and clarify business requirements

• Communicate effectively to stakeholders and team members to ensure proper visibility of quality efforts

• Give thoughtful and prompt code reviews

• Represent RHOAI in external engagements including industry events, customer meetings, and open-source communities

• Mentor and guide other quality engineers

What you will bring

• Strong experience testing applications in Python, Go is a plus

• Strong experience in Kubernetes or Openshift

• Strong experience in CI/CD systems

• Ability to quickly learn and guide others on using new tools and technologies

• Experience with source code management tools such as Git

• Innovation skills and a passion for technology

• Strong system understanding and troubleshooting capabilities

• Autonomous work ethic, thriving in a dynamic, fast-paced environment.

• Excellent written and verbal communication skills

The following will be considered a plus:

• While a Bachelor’s degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess

• Experience in AI space

• Experience with MLOps, mainly over tests of the Models served by MLOps platforms

• Understanding of how Open Source and Free Software communities work

• Experience with development for public cloud services (AWS, GCE, Azure)

What you will do:

• Owns the development of new strategic sales opportunities.

• Leads critical customer presentations/sessions around business problems, Red Hat solutions, business value, competitive positioning, product capabilities, and roadmaps.

• Maintains relevant and detailed technical business knowledge about products in your domain (features, updates, success stories, etc.) and general knowledge of the RH portfolio.

• Maintains knowledge and enables account teams on current "Plays" in your domain (ISVs, use cases, solution blueprints, Red Hat Sales Plays, etc.).

• Advises on and speaks to forecasts for appropriate products, services, and training.

• Guides strategy based on deep knowledge of Telco industry or specialty.

• Positions right-sized solutions (subs, services, partners) in the context of addressing the customer’s challenges or problems in their environment.

• Drive growth beyond initial sales and deployment to scale and expand to other relevant products.

• Aligned with Customer Success on the delivery of the proposed business value/solution.

What you will bring:

• Strong Telco experience

• Strong technology foundation (business-focused SA, Tech Leader, Prod Manager, Consultant, Specialist, App Dev delivery, start-up AE) with the ability to translate business value.

• Passion and curiosity about technology, the market, and its future are demonstrated by what you read, follow, subscribe to, listen to, etc.

• Entrepreneurial and motivated to run your own business within the role.

• Highly effective orchestrator and collaborator, able to lead a cross-functional team (internal and partner ecosystem) through a complex sales cycle.

• Compelling presenter of business and technical topics, capable of delivering demos for your domain.

• C-Suite presence: charismatic, outgoing, and able to “own the room” to connect individually.

• Extensive experience with Hyperscalers and expertise in Cloud consumption models.

• Must have hands on experience with containers preferably Kubernetes/OpenShift.

• Must have hands on packaging tools like Helm charts.

• Must have hands on application on boarding on to Kubernetes/OpenShift platform .

• Must have hands on technologies like Jenkins pipelines,Tekton, knative/serverless, Service Mesh/Istio.

• Hands on building the Kubernetes operators .

• Agile Development, DevOps & Platform Engineering foundation, with the ability to lead Transformation motions.

• Understanding of Virtualization, Containers and Kubernetes

• Understanding the value and ideally hands-on experience with an Application Platform

• Prior experience with software development and understanding of the full software development life cycle including runtimes, APIs, integrations, and agile methodologies.

• English language skills

You will lead the design and development of scalable AI workloads that address the demands of diverse markets and industries in LATAM, including finance, telecommunications, manufacturing, and healthcare. As AI Architect, you’ll also contribute to building regional expertise by mentoring architects and consultants, crafting repeatable delivery methodologies, and representing Red Hat as an industry leader in AI technologies.

What you will do:

• Master Red Hat technologies like OpenShift and Red Hat AI through enablement programs.

• Design and deliver cutting-edge AI and containerization solutions for our customers.

• Support consulting and sales teams, helping scope opportunities and showcase AI’s impact.

• Lead customer projects focused on distributed workloads, hardware acceleration at scale, and partner integrations.

• Collaborate with engineering and sales to bring customer feedback into Red Hat’s innovation roadmap.

• Drive adoption of Red Hat AI best practices and methodologies in LATAM, ensuring scalable and repeatable AI platform deployments.

• Represent LATAM in global discussions, bringing regional insights to our global AI strategy.

• Contribute to our LATAM and Global AI community by sharing lessons learned, best practices, and technical expertise.

• Develop solutions tailored to the unique challenges of LATAM businesses.

What you will bring:

• Bachelor's degree or higher in computer science or a related technical field.

• Experience leading successful AI consulting engagements in the LATAM region or similar markets.

• Proven ability to architect and design complex solutions in rapidly evolving technology environments.

• The ability to stay on top of emerging solutions for AI and the ability to learn those technologies quickly.

• Experience with modern predictive and generative AI techniques.

• Strong application architecture and development expertise.

• Deep expertise with Red Hat OpenShift/Kubernetes and open source AI community projects such as Kubeflow, PyTorch and vLLM.

• Familiarity with AI use cases in industries such as finance, telecommunications, healthcare, or retail

• Demonstrated ability to advise senior IT and business executives, including experience presenting to C-level stakeholders.

• Hands-on experience with agile, DevOps, and MLOps methodologies.

• Excellent communication and presentation skills tailored to diverse cultural and professional audiences.

• Willingness to travel across LATAM (up to 40% of the time).

• Able to speak Portuguese, Spanish and English (professional level)

• Able to handle pre-sales conversations and collaborate with sales teams

• Customer first mindset

What you will do:

• Translate Red Hat’s sales strategy into a relevant account-level strategy for each customer

• Deliver on the account strategy to increase performance and customer success in key accounts, retaining and growing bookings through strategic account planning

• Apply knowledge of use cases and Red Hat’s strategic offering value proposition to identify and deliver opportunities to increase upsell, cross-sell, and renewals across the Red Hat portfolio while increasing presence within accounts

• Coordinate solutions architects, specialist teams, the customer success team, and industry experts to align Red Hat’s use cases with customer needs, guiding end-to-end sales to develop solutions that deliver business value

• Cultivate relationships across customer organizations to position Red Hat as a strategic partner to their business

• Gain trust of senior IT and business executives in key accounts and create long-term partnerships with customers and partners

• Engage partners, where appropriate, to strengthen Red Hat’s customer value proposition

What you will bring:

• 8+ years of field sales experience with proven record results including working closely with customers to produce solutions that exceed their business expectations

• Excellent leadership and communication skills, with ability to engage a diverse set of stakeholders in a matrix organization and increase accountability within the account team

• Excellent understanding of customer businesses, industry trends, competitive landscape, and Red Hat’s differentiators and value proposition

• Strategic orientation and value skills to position and sell solutions to meet customer needs and build business cases around ROI and total cost of ownership (TCO)

• Ability to articulate the hybrid cloud story, the value of Red Hat’s solutions, and Red Hat’s differentiation

• Ability to cultivate long-term relationships and develop internal advocates across the customer organization, including software and related business teams and roles

• Proven experience selling complex software solutions to large organizations within the region and to multiple decision makers

• Advanced English Level