דרושים Technical Support Engineer - Openshift ב-Red Hat ב-אירלנד

Qualified candidates will be comfortable participating in discussions and decisions around technical design and architecture, release planning, automated testing, and productization. This job role is integral to ensuring that new features, bug fixes, and updates are delivered efficiently and reliably to end-users.

What you will do:

• Collaborate with Staff Engineers, Engineering, Product Management, and User Experience to understand customer needs and use cases.

• Apply technology background in software engineering and systems engineering to make contributions to a Python-based midstream automation platform in the areas of CI/CD, observability, and continuous testing.

• Execute manual and automated tests for Red Hat AI midstream project/components and deliver clear status updates in a timely manner.

• Explore, identify, and document unwanted behavior, output, and bias in Red Hat AI models. Advocate for the resolution of critical issues and communicate the impact on customers to the development team(s).

• Monitor and participate in upstream AI/ML communities, evaluating new AI/ML-related technologies in the space and considering potential integrations and collaborations upstream.

• Conduct new feature research and design test cases with emphasis on model performance, scalability, automation, and bias reduction.

• Lead or contribute to technical initiatives that grow, improve, and scale our existing processes.

• Contribute to the development of the open-source projects that comprise Red Hat’s AI family of products.

• Regularly communicate with project stakeholders including other teams of Red Hat engineers, product managers, consultants, management, and senior leadership.

What you will bring:

• Advanced Linux administration skills, including containers

• Advanced Python development and troubleshooting skills

• Experienced with writing and reading Shell scripts (e.g. bash)

• Experienced in building and maintaining delivery pipelines and workflows with GitLab CI, GitHub Actions, or comparable technologies

• Ability to quickly learn and use new tools and technologies.

• Understanding of DevOps methodology

The following will be considered a plus:

• Experience with Pytest.

• Experience with Ansible/Terraform

• Experience working with Kubernetes/OpenShift, troubleshooting issues with them, and working with YAML, Kubernetes controllers, and operators.

What you will do:

• Collaborate with Staff Engineers, Engineering, Product Management, and User Experience to define customer needs and use cases.

• Create robust AI/ML software tools to enable AI Application development and contribute to a healthy open source community.

• Develop and implement comprehensive unit, integration, and end-to-end tests to guarantee the reliability and performance in the upstream project, maintaining CI/CD workflows in GitHub, and ensuring downstream quality.

• Participate in AI-assisted code reviews, utilizing tools that provide real-time feedback, identify potential bugs, security vulnerabilities, and adherence to coding standards, contributing to a more thorough and efficient review process.

• Proactively utilize AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) for code generation, auto-completion, and intelligent suggestions to accelerate development cycles and enhance code quality.

• Create and maintain clear, concise upstream technical documentation including API references and user guides and collaborating with our internal tech writers to create robust downstream documentation.

• Evaluate and integrate the latest advancements in AI/ML technologies and toolkits to improve existing systems and develop new innovative solutions.

What you will bring:

• 10 years of advanced Python development experience as a Software Engineer in Open Source communities with experience in AI/ML

• Advanced knowledge designing robust and scalable APIs used in highly scaled and performant Distributed Systems

• Experience with AI and Machine Learning platforms, tools, and frameworks, such as LlamaStack, LangChain, PyTorch, LLaMA.cpp, vLLM, LangGraph, and Kubeflow.

• Advanced knowledge creating automation for GitHub, using GitHub Actions or related continuous integration tools.

• Experience developing, deploying or maintaining On-prem or Cloud Infrastructure

• Advanced knowledge developing unit, functional, and end-to-end (E2E) test cases and automation.

• Ability to quickly learn and use new tools and technologies.

The following will be considered a plus:

• Experience with Security, Observability, Performance or Scale

• Experience working with Kubernetes/OpenShift and containers.

• Knowledge and interest in developing tools and solutions using RAG or Agentic workflows

• Understanding of DevOps methodology, scrum, and/or Jira.

• Knowledge with hardware accelerators, such as CUDA and ROCm

• Bachelor's degree in computer science or related discipline.

What you will do

• Collaborate with peers and upstream open source communities on the design and development of features, enhancements, and bug fixes related to cluster ingress and DNS.

• Develop and maintain controllers and operators in Go to manage networking solutions within Red Hat OpenShift.

• Engage with our support team to help them resolve complex customer networking issues.

• Work with our documentation team to improve documentation related to OpenShift's ingress and DNS capabilities.

• Interact with globally distributed open source project teams and communities inside and outside of Red Hat.

• Debug and troubleshoot complex networking issues using Linux-based tools and methodologies.

What you will bring

• Experience in software development, preferably in systems, networking, or cloud platform domains.

• Proficiency in programming with Go, with experience implementing controllers and/or operators on Kubernetes.

• Experience working with cloud technologies like Red Hat OpenShift, Kubernetes, Docker, and/or other cloud platforms.

• Knowledge of networking fundamentals and protocols such as TCP, TLS, HTTP, and DNS.

• Familiarity with networking tools and components like HAProxy, Envoy Proxy, CoreDNS, and ExternalDNS.

• Ability to proactively identify, address, and resolve issues with minimal supervision.

• Excellent written and verbal English communication skills.

• Passion for open source software and a constructive, collaborative mindset for sharing ideas openly.

The following are considered a plus

• Experience contributing to an open source project or community.

• Familiarity with the Gateway API specification or its implementations.

• Experience with debugging complex network issues in containerized environments.

What you will do:

• Collaboratively develop, implement, champion, and maintain an evolving automation test strategy and framework.

• Partner with Product Management, User Experience, and Engineering to identify and incorporate customer needs and use cases into testing strategies and feature designs.

• Advocate for the resolution of critical issues and communicate the impact on customers to the development team(s).

• Monitor and participate in upstream AI/ML communities, evaluating new AI/ML-related technologies in the space and considering potential integrations and collaborations upstream.

• Run technical initiatives that grow, improve, and scale our existing processes.

• Regularly communicate with project stakeholders including other teams of Red Hat engineers, product managers, consultants, management, and senior leadership.

• Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.

• Leverage AI-driven testing frameworks to automate test case generation, optimize test execution, identify potential edge cases, and enhance overall test coverage and reliability.

What you will bring:

• 3+ years of experience as a Software Quality Engineer, Software Development Engineer in Test, DevOps Engineer , or similar role.

• Advanced experience scripting and creating automation in Python and Bash .

• Experience testing distributed and containerized environments.

• Experience implementing scalable automation frameworks in collaboration with Software, DevOps, and Release Engineers.

• Experience creating automation for GitHub, using GitHub Actions or related continuous integration tools.

• Experience developing unit, functional, and end-to-end (E2E) test cases and automation.

• Ability to quickly learn and use new tools and technologies.

Nice to Haves

• Experience working with Kubernetes/OpenShift and containers.

• Experience with AI and Machine Learning platforms, tools, and frameworks, such as PyTorch, LLaMA.cpp, vLLM, Kubeflow, and Docling.

• Experience with hardware accelerators such as CUDA and ROCm.

• Understanding of DevOps methodology, Scrum, and/orJira.

• Bachelor's degree or higher in computer science or related discipline, or equivalent years of experience.

As a Technical Support Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our customers. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. This is a highly skilled position that requires an engineer with initiative.

What you will do

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Virtualisation via ticketing tool, by phone and using remote access tools

• Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA)

• Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner

• Collaborate with other support engineers and other internal teams and external parties during the problem resolution process

• Ability to multitask, prioritize, and work under pressure

• Outstanding troubleshooting skills and passion for problem solving and investigation

• Capability to front-ending the customer and internal stakeholders at the senior management level - Document diagnostic steps and create reusable solutions for future incidents

• Ability to work as part of a team and focus on customers and solving their issues

• Be available to perform weekend shift duties on a rotational schedule when needed

• Contribute to regional or global initiatives or projects

• Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring

• Professional experience with configuring and troubleshooting OpenShift or Kubernetes with all of its components such as logging, monitoring, networking, storage and Service Mesh

• Experience with Openshift Virtualisation including migration to Openshift Virtualisation

• Professional experience with container related technologies like D ocker, Podman, LXC, CRI-O, runc

• Experience handling technical issues when escalated

• Experience with automation tools or scripting languages like Ansible, Bash, or Python

• Professional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing

• Proficient in Linux operation and administration

• Passion for problem-solving and investigation of the most complex customer and technical problems

• Good written and verbal communication skills in English

Following is considered a plus:

• Experience with OpenShift clusters in Baremetal is a plus

• Having any of the following Red Hat Certifications is a plus: Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)

• Knowledge of Linux Kernel is a plus

• Experience with Ceph storage and virtualisation - Hands-on experience with Python and scripting languages, like Perl and Bash

• Strong networking knowledge; networking security is a plus

As a Technical Support Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our customers. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. This is a highly skilled position that requires an engineer with initiative.

What you will do

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Virtualisation via ticketing tool, by phone and using remote access tools

• Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA)

• Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner

• Collaborate with other support engineers and other internal teams and external parties during the problem resolution process

• Ability to multitask, prioritize, and work under pressure

• Outstanding troubleshooting skills and passion for problem solving and investigation

• Capability to front-ending the customer and internal stakeholders at the senior management level - Document diagnostic steps and create reusable solutions for future incidents

• Ability to work as part of a team and focus on customers and solving their issues

• Be available to perform weekend shift duties on a rotational schedule when needed

• Contribute to regional or global initiatives or projects

• Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring

• Professional experience with configuring and troubleshooting OpenShift or Kubernetes with all of its components such as logging, monitoring, networking, storage and Service Mesh

• Experience with Openshift Virtualisation including migration to Openshift Virtualisation

• Professional experience with container related technologies like D ocker, Podman, LXC, CRI-O, runc

• Experience handling technical issues when escalated

• Experience with automation tools or scripting languages like Ansible, Bash, or Python

• Professional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing

• Proficient in Linux operation and administration

• Passion for problem-solving and investigation of the most complex customer and technical problems

• Good written and verbal communication skills in English

Following is considered a plus:

• Experience with OpenShift clusters in Baremetal is a plus

• Having any of the following Red Hat Certifications is a plus: Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)

• Knowledge of Linux Kernel is a plus

• Experience with Ceph storage and virtualisation - Hands-on experience with Python and scripting languages, like Perl and Bash

• Strong networking knowledge; networking security is a plus

What you will do:

• Examine new project opportunities, identify the right approach to meeting or exceeding the requirements for these projects and develop solutions with an eye toward quality, security, maintainability, supportability, performance and resilience

• Work closely with Engineering, Product Management and Support stakeholders to prioritize features and bugs during all phases of development

• Participate in the interaction with relevant hardware partners with a focus on getting key functionality included in their roadmap

• Communicate architectural concepts and decisions to various audiences

• Be a leader and mentor for more junior members of the team and help expand their skill sets

• Participate in upstream AI/ML communities with a focus on learning more about the various technologies and how they might be used within our offerings

What you will bring:

• Strong experience with RHEL or other Linux distributions

• Strong experience with software development with programming languages such as Python, Go or similar

• Problem solving and troubleshooting skills with a focus on root cause analysis

• Experience with container technologies, such as Kubernetes/OpenShift and Podman

• Hands-on learning and demonstrable experience with implementing and owning complex features individually and in collaboration with others

Nice to have:

• Previous experience with hardware acceleration, either generic GPU experience or specific ones, such as CUDA and ROCm

• Knowledge of AI frameworks, such as PyTorch and/or TensorFlow

• Familiarity with containerization and orchestration

• Understanding of Open Source development models

• Experience with test-base development and agile/scrum methodologies