דרושים Senior Site Reliability Engineer ב-Red Hat ב-אוסטרליה

Red Hat is hiring a Senior Specialist Solution Architect (Automation) to drive enterprise adoption of its Ansible Automation Platform. In this role, you will be the catalyst creating opportunities, solving problems, and establishing working relationships with customers in our key enterprise accounts, government agencies and service provider partners. You’ll need to possess excellent communication and people skills balanced with technical expertise, passion for open source, and a thorough understanding of business and IT challenges encountered at the enterprise level. Through a series of structured in-person interactions the Specialist Solution Architect will win the trust and confidence of customer engineering, development and operations teams by aligning their requirements and use cases with the functional capabilities of the Ansible Automation Platform.

What you will do:

• Act as a technical advisor, guiding customers from presales to post-sales implementation, ensuring successful deployments.

• Lead technical validation through demos, workshops, and pilot projects to align customer needs with Ansible capabilities.

• Develop reusable solution frameworks and content to empower sales teams and standardize customer outcomes.

• Collaborate with product teams to enhance customer experience and advocate for customer needs internally.

• Assist your team with responding to RFPs for customer success

What you will bring:

Technical Skills:

• Expertise in Ansible Automation Platform (certifications preferred) and tools like Puppet/Chef/SaltStack/Terraform. Strong hands on skill.

• 6+ years in automation; 5-10 years in architecture/development/consulting roles.

• Proficiency in Linux (RHEL/Satellite), Cisco network automation, and DevOps methodologies.

Business Skills:

• Ability to engage C-level stakeholders, address enterprise IT challenges, and propose cross-platform solutions.

• Experience building relationships across large IT organizations and managing end-to-end proof-of-concept processes.

Preferred Qualifications:

• Red Hat certifications (RHCE, Ansible Specialist, Architect) and a degree in Computer Science/Engineering.

• Thought leadership through industry contributions (whitepapers, conferences, etc.) and staying updated on automation trends.

What You Will Do:

• Be responsible for customer account growth strategy regarding Red Hat Ansible Automation Platform solutions and use cases

• Collaborate with the Account team in the account planning process; analyze customers’ business drivers to create a narrative that positions Red Hat’s automation solutions as a key ingredient in delivering technology-fueled innovation and digital transformation

• Manage a complex sales cycle from prospecting to closing in collaboration with the account management team, solutions architects, and the professional services team

• Meet quantitative and qualitative performance expectations

• Use your leadership skills and extensive specialist experience in identifying transformation projects by engaging senior executives (C-Level decision makers) and winning their mindshare

• Capture compelling reasons for customers to undertake the project by illustrating the business impact of the Red Hat technology solutions

• Ensure Red Hat’s solutions are tailored to meet customer business requirements

• Ensure that the differentiated business value derived from the Red Hat solutions and Red Hat’s competitive advantages are understood and agreed upon by the customer decision makers

• Enable the Red Hat sales teams and partners so that they are also able to effectively communicate to the business the business value derived from Red Hat’s solutions

• Apply Red Hat’s journey-based service engagement programs and commercial buying programs to build long-term strategic relationships with customers

• Produce referenceable success stories for strategic solutions wins

What You Will Bring:

• 10+ years of experience selling automation and management software offerings, cloud services, or related technology offerings

• Value-based solutions selling experience; ability to translate customer business and transformation objectives to the value delivered by technology solutions

• Creative thinking, communication, and presentation skills

• Passion for open source technology and understanding of the Red Hat software subscription business model

• Proven ability to work seamlessly with global, cross-functional teams to achieve success on behalf of customers

• Balance of strategic, tactical, technical, and creative thinking skills

Specialist knowledge in the following domains:

• IT automation and management

• Business process automation

• Robotic process automation (RPA)

• IT security and compliance

• Artificial intelligence (AI) and operations

• DevOps, continuous integration (CI) and continuous delivery (CD), testing, software development life cycle (SDLC), agile methodology

• Hybrid cloud, public cloud, and private cloud

• Containers and Kubernetes

• Ability to present the business value of technology solutions

• Consumption pricing models; software subscriptions and licenses

• Understanding of Red Hat’s software portfolio and competitive offerings

The Red Hat Consulting team is looking for a Senior Consultant to join us in Canberra, Australia. In this role, you will perform on-site delivery and implementation of Red Hat Infrastructure solutions and offerings. You'll gain understanding of our customers’ infrastructures and business needs and make recommendations appropriate to their environment to create possibilities and resolve issues. As a Senior Consultant, you will work closely with customers on various specific initiatives, including architecture, deployment, troubleshooting, and performance of Red Hat Infrastructure technologies. You will also support other consultants, associates, and partners in developing best practices and methods, mainly based on Red Hat Infrastructure products such as RHEL, Ansible, Satellite, Security and authentication services.

Responsibilities

• Serve as a trusted adviser for Red Hat engineers and project and technical managers to deliver and implement the right solutions for our customers

• Serve as a subject matter expert on site, addressing customer technical, development, and IT issues and needs

• Learn new technologies and apply those concepts to customer needs

• Adapt to changing customer requirements

• Manage technical problem identification and resolution, support system architecture definition, software specification and design, testing, and deployment of open source solutions

• Participate in internal initiatives, create consulting white papers, and update the knowledge base

• Keep stakeholders updated on issues that may affect project or company performance

• Respond to incidents, escalations, and exceptions, and handle sensitive conversations in a professional manner

• Kick off new projects, guide the implementation team, and monitor the progress of a project

Requirements

• 5+ years of experience working with enterprise customers on a range of development and deployment projects

• Experience with UNIX or Linux database administration and tuning

• Extensive knowledge of Red Hat Enterprise Linux (RHEL)

• Extensive knowledge of other Infrastructure products including the following technologies

• Ansible / Ansible Tower

• Satellite

• Authentication services such as IdM/IPA

• Virtualisation technologies

• Extensive knowledge of Linux Security Practices and tools to address common criteria

• Exceptional analytical, problem-solving, project management, and planning skills

• Practical experience with or knowledge of python, perl and/or shell scripting language(s)

• Red Hat Certified Engineer (RHCE) certification, or willingness to pursue certification within 90 days

• Excellent written and verbal communication skills in English

• Australian Government security clearance

What will you do:

• Integrate and use specific industry and technical delivery methodologies, e.g., project management methodologies based on the Project Management Institute (PMI), Red Hat Services project management methodology, system and software development, agile methodologies such as Scrum.

• Assist with project planning, scheduling, monitoring, and reporting activities for Red Hat Services projects.

• Manage project requirements, scope, timelines and perform regular customer cadences

• Establish appropriate metrics for measuring key project criteria; develop project control and reporting procedures and manage changes in operational plans

• Manage project requirements and scope/change management issues

• Develop and effectively present and communicate content

• Plan, schedule, monitor, and report on activities related to projects

• Work in consultation with the Resource Management Office (RMO) to manage project staffing requirements

What will you bring:

• A current active Top Secret Security Clearance in Australia & Australian Citizenship - Essential.

• 2-3 years of experience managing IT or Defence based projects

• At least 10 years of experience in Project Management

• Knowledge of and experience with project management tools and methodologies

• Solid interpersonal, leadership, and analytical skills with business insight

• Experience establishing and contributing to process improvements

• Ability to work both as part of a team and on your own; ability to motivate project team and individual contributors and mediate conflicts

• Excellent customer-facing and internal communication skills

• Solid organisational skills including attention to detail and handling multiple priorities

• Project management certification will be looked upon favourably

• Technical knowledge of, and experience with, Red Hat-related solutions is a plus

Red Hat is hiring a Senior Specialist Solution Architect (Automation) to drive enterprise adoption of its Ansible Automation Platform. In this role, you will be the catalyst creating opportunities, solving problems, and establishing working relationships with customers in our key enterprise accounts, government agencies and service provider partners. You’ll need to possess excellent communication and people skills balanced with technical expertise, passion for open source, and a thorough understanding of business and IT challenges encountered at the enterprise level. Through a series of structured in-person interactions the Specialist Solution Architect will win the trust and confidence of customer engineering, development and operations teams by aligning their requirements and use cases with the functional capabilities of the Ansible Automation Platform.

What you will do:

• Act as a technical advisor, guiding customers from presales to post-sales implementation, ensuring successful deployments.

• Lead technical validation through demos, workshops, and pilot projects to align customer needs with Ansible capabilities.

• Develop reusable solution frameworks and content to empower sales teams and standardize customer outcomes.

• Collaborate with product teams to enhance customer experience and advocate for customer needs internally.

• Assist your team with responding to RFPs for customer success

What you will bring:

Technical Skills:

• Expertise in Ansible Automation Platform (certifications preferred) and tools like Puppet/Chef/SaltStack/Terraform. Strong hands on skill.

• 6+ years in automation; 5-10 years in architecture/development/consulting roles.

• Proficiency in Linux (RHEL/Satellite), Cisco network automation, and DevOps methodologies.

Business Skills:

• Ability to engage C-level stakeholders, address enterprise IT challenges, and propose cross-platform solutions.

• Experience building relationships across large IT organizations and managing end-to-end proof-of-concept processes.

Preferred Qualifications:

• Red Hat certifications (RHCE, Ansible Specialist, Architect) and a degree in Computer Science/Engineering.

• Thought leadership through industry contributions (whitepapers, conferences, etc.) and staying updated on automation trends.

What you will do:

• Coordinate, in Region, across all Commercial sales and partner sales motions to ensure sales and revenue goals are met for the region.

• Develop, motivate and lead a sales organization that operates with the confidence and understanding of the market to move decisively and take advantage of emerging opportunities.

• Collaborate closely with the global segment and function leaders to guide Red Hat’s GTM strategy and approach, in region.

• Fully embrace the partner ecosystem as the key driver for meeting our sales and revenue targets.

• Drive an end-to-end co-sell partner engagement to maximize leads, opportunities, and joint revenue potential.

• Allocate Regional level Commercial budget and targets as assigned by global segment and function leaders.

• Align account segmentation to criteria developed by Commercial leaders with ability to flex assignments within predefined limits based on needs of the region.

• Align field resources against accounts and supported partners based on defined WW segment coverage blueprints with the ability to flex assignments within predefined limits based on needs of the region.

• Maintain a high performing regional management system, implementing globally consistent operational and financial key performance indicators, holding associates accountable for results.

• Champion for the experience of customers and partners within Region.

• Serve as the point of escalation for all Commercial account approvals and conflicts across the segment including pricing approvals, prioritization of resource allocation to accounts.

• Attract, develop and retain the best possible team, ensuring that they operate and assimilate into the successful Red Hat culture.

• Collaborate with Global Segment and Function leadership to ensure Red Hat associates affiliate both locally and within their function.

• Collaborate actively with peers on the leadership team to drive Red Hat’s standards of performance and excellence.

What will you bring:

• 10+ years experience selling software or service infrastructure solutions into medium enterprise organizations through a partner led sales motion.

• Demonstrated track-record of building and leading high-performing, geographically-dispersed, multifaceted teams.

• Proven experience leading sales in an organization where the solution set requires a solid understanding of the broader technology ecosystem and the complexity of effectiv e architecture/integration of solutions.

• Must have the technical ability to understand Red Hat’s solution portfolio and help shape solution strategy and development.

• Demonstrated ability to surpass goals, seizing opportunities to push the envelope and define new opportunities to serve customers through partners and drive results.

• Demonstrated ability to execute on the sales strategy and value proposition for Commercial organizations within their respective geo and region ensuring alignment with broader organizational/product strategies.

• Must be able to challenge assumptions and conventional wisdom with specific, supported, reasoned proposals, and lead the organization forward to new ways of doing business, new operating models and improved customer engagement.

• Demonstrated ability to lead an organization by engaging, developing and motivating team members.

• Strong communication skills used to articulate long-term direction and collaborate with the team on how to reach it.

• Demonstrated ability to hold oneself and associates accountable for commitments, providing clarity and outlining clear and shared expectations for success.

• Must be able to raise the level of overall organizational performance and capability through mentorship, professional development and comprehensive skills enhancement.

What you will do:

• Work in partnership with the sales team providing recommendations for the development and implementation of complex offerings and solutions to help the team achieve sales targets

• Sustaining good relationships with partners and existing/prospective customers

• Build, design, and present complex solutions to customers

• Lead the technical validation process with customers, including product and solution presentations and demonstrations, technical deep dive sessions and workshops, and proof of value activities

• Collaborate with Product Management teams and the Product Engineering, Professional Services, and Sales teams to ensure excellent customer experience with our products

• Serve as a trusted subject matter expert for the customers, gain the confidence of IT professionals, and build long-lasting relationships within our key accounts.

What you will bring:

• 8+ years of experience working as a sales engineer, consultant, or solutions architect or in a relevant role

• Knowledge of and preferably experience with any of the Red Hat platforms like Red Hat OpenShift, Red Hat Ansible Automation Platform, Red Hat Enterprise Linux (RHEL), or other Red Hat technologies

• Diverse architectural and hands-on experience across both on-premise and cloud platforms and workloads

• Experience in areas as diverse as virtualization and cloud management to middleware, microservices, and serverless architectures and IT automation.

• Knowledge of DevOps and agile methodologies

• Ability to present and have technical and business discussions with C-level executives