דרושים Merchant Services Client Solution Manager ב-Pnc ב-Remote, Remote

Job Description

• Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with moderate levels of risk and complexity of needs. Generally works with a moderate degree of supervision.
• Works within stated guidelines to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, and operational risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty through strategic dialogue and opportunity quantification.
• Manages effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Ensures awareness of the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities. As defined with the business, demonstrates ability to analyze, evaluate and inform on treasury product knowledge, industry benchmarking, and solution positioning.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

As a Virtual Payment Advisor (VPA), you’ll be part of a team of self-motivated, high achieving sales professionals. You will prospect and discuss Merchant Service and Treasury Management products with small businesses less than 1MM in annual revenue. The VPA works closely with branch managers and staff in assigned territories. VPA will be on video calls with internal partners and clients.Bilingual Spanish preferred but not required.Job Description

• Positions payment solutions inclusive of card processing and cash management solutions. Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.
• Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients payments needs during each customer interaction.
• Provides recommendations and insights that support engagement, loyalty and financial well being through each interaction. Identifies and implements innovative solutions relevant to the the clients processing and cash management needs to support long term growth and retention.
• Builds an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients. Demonstrates effective conversation to support the CARES model and educate clients based on their expectations.
• Effectively executes on contact management strategy by utilizing available tools and resources. Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business.
• Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Associates (Required)No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Job Description

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• To learn more about this and other opportunities on our team .

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No DegreeNo Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Responsibilities:Strategic Planning:
• Collaborate with leadership to define and execute operational strategies that align with company goals and drive company growth
• Act as a liaison between Operations and other departments to facilitate collaboration and ensure that operational goals support company-wide initiativesInternal Applications Optimization:
• Drive continuous optimization of internal platforms and tools through close collaboration with key stakeholders, ensuring high-impact use of operational applications
• Develop, implement, and monitor operational systems to provide visibility into progress and challenges of company-wide initiatives
Process Optimization:
• Analyze current processes, identify inefficiencies, and recommend solutions to drive improvement.
• Evaluate the feasibility, coordination and implementation of new or revised systems, processes and procedures, to ensure operational success.
• Leverage expertise in Atlassian products (such as Jira, Confluence, Trello, etc.) to streamline workflows, improve project management, and enhance team collaboration
• Regularly monitor and analyze key performance metrics, leveraging data-driven insights to optimize operations and meet business objectives.Operational Oversight:
• Lead, mentor, and manage a team of operations professionals to ensure high performance, accountability, and alignment with organizational goals
• Develop and implement team goals, ensuring alignment with company-wide objectives and strategic initiatives
• Drive continuous improvement within the team, identifying opportunities for process optimization and implementing best practices to enhance efficiency and effectiveness
• Evaluate team performance through key metrics, reporting, and feedback, and implement strategies to address gapsSkills & Qualifications:
• Bachelor’s degree in business administration or related field
• 10+ years senior leadership role in the appropriate field
• Superior knowledge of multiple operational functions
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Masterful organizational, communication, and leadership skills
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of data analysis and performance metrics using business management software (e.g., ERP, CRM)
• Strong working knowledge of Atlassian products (Confluence, Jira, etc.)Job Description

• Defines and executes the overall service delivery strategy for national business units with direct customer interaction. Creates operating plan. Defines and communicates strategy to operations team. Responsible for multiple functions across one or more sites. Primarily manages managers. Typically delivers services to companies with greater than 10MM in annual revenue.
• Manages and is responsible for achieving desired business results. Determines operating standards for client servicing in collaboration with the business. Executes to achieve desired compliance, audit and budgetary results. May serve as a senior level representative for an operational group. Oversees the resolution of escalated issues. Own third party and/or senior level business partner relationships.
• Determines talent strategy in partnership with human resources. Manages, motivates and develops management team. Leads staff meetings, sets strategy and may translate into tactical operating plans.
• Provides consultation and advice to internal and external partners and executes on creating an environment in which products and/or processes are designed and/or followed to ensure customer satisfaction. Oversees strategic improvement initiatives and may serve as project sponsor. Recommends and influences policy improvements.
• Accountable for the control framework for unit(s) of responsibility. Review, identify and anticipate current and future risks. Implements controls and remediates risks. Ensures an effective risk management environment. Creates and oversees risk mitigation and business resiliency strategies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Budgeting, Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Internal Resource Coordination, Operational Functions, Operational RiskRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

What this individual will do:Lead and manage multiple projects from initiation to closure, ensuring adherence to project objectives and timelines.Stay updated on industry best practices, emerging trends, and technologies to continuously improve project management processes and methodologies.Conduct post-project evaluations to assess outcomes, identify lessons learned, and implement process improvements for future projects.Manage project resource utilization to optimize efficiency.Monitor project progress, identify potential risks or obstacles, and implement corrective actions as needed to keep projects on track.Job Competencies:Project Planning and Execution
Communication and Stakeholder ManagementJob Description

• Manages projects from original concept through final implementation and post-project assessment. Accountable for meeting project objectives within established timeframes. May be assigned a single project or a portfolio, which require planning, oversight and communication across multiple segments. Typically, project size may reach or exceed $2.5m.
• Manages and allocates resources and organizes the work. Drafts and submits project budget proposals, and recommends subsequent budget changes where necessary. Plans and schedules project timeliness and milestones using appropriate tools.
• Partners with internal project liaisons to acquire human and material resources, assigns tasks, directs activities, and controls project execution. Motivates and supervises project team members.
• Tracks and reports progress, analyzes the results based on facts, defines the products of the project, and forecasts future trends in the project. Proactively manages changes in project scope, identifies potential crises, and devises contingency plans.
• Maintains communications for governing bodies and interested parties. Communicates project expectations to team members and stakeholders in a timely and clear fashion.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, IT Standards, Procedures & Policies, Organizational Leadership, Problem Solving, Project Administration, Project ManagementRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

As a Virtual Payment Advisor (VPA), you’ll be part of a team of self-motivated, high achieving sales professionals. You will prospect and discuss Merchant Service and Treasury Management products with small businesses less than 1MM in annual revenue. The VPA works closely with branch managers and staff in assigned territories. VPA will be on video calls with internal partners and clients.Bilingual Spanish preferred.Job Description

• Positions payment solutions inclusive of card processing and cash management solutions. Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.
• Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients payments needs during each customer interaction.
• Provides recommendations and insights that support engagement, loyalty and financial well being through each interaction. Identifies and implements innovative solutions relevant to the the clients processing and cash management needs to support long term growth and retention.
• Builds an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients. Demonstrates effective conversation to support the CARES model and educate clients based on their expectations.
• Effectively executes on contact management strategy by utilizing available tools and resources. Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business.
• Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Associates (Required)No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Job Description

• Manages projects from original concept through final implementation and post-project assessment. Accountable for meeting project objectives within established timeframes. May be assigned a single project or a portfolio, which require planning, oversight and communication across multiple segments. Typically, project size may reach or exceed $2.5m.
• Manages and allocates resources and organizes the work. Drafts and submits project budget proposals, and recommends subsequent budget changes where necessary. Plans and schedules project timeliness and milestones using appropriate tools.
• Partners with internal project liaisons to acquire human and material resources, assigns tasks, directs activities, and controls project execution. Motivates and supervises project team members.
• Tracks and reports progress, analyzes the results based on facts, defines the products of the project, and forecasts future trends in the project. Proactively manages changes in project scope, identifies potential crises, and devises contingency plans.
• Maintains communications for governing bodies and interested parties. Communicates project expectations to team members and stakeholders in a timely and clear fashion.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, IT Standards, Procedures & Policies, Organizational Leadership, Problem Solving, Project Administration, Project ManagementRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the