דרושים Infrastructure Support Reliability Manager - Tempus ב-Pnc ב-Remote, Remote

The IT Observability and Support Specialist is responsible for ensuring the reliability, availability, and performance of IT systems through proactive monitoring, incident response, and continuous improvement of observability practices. This role will design, implement, and maintain monitoring solutions, troubleshoot production issues, and work closely with IT, DevOps, and engineering teams to optimize system performance and incident resolution. Job responsibilities may include the following:· Observability & Monitoring
o Develop and maintain monitoring, logging, and alerting solutions using tools like Elastic Stack, Datadog, Splunk, Prometheus, or similar platforms.
o Create and refine dashboards, alerts, and metrics to enhance visibility into system health and performance.o Ensure end-to-end observability of infrastructure, applications, and network components.· Incident Response & Troubleshooting
o Monitor, triage, and manage production incidents, ensuring that issues are addressed quickly and efficiently.
o Communicate incident status, resolution steps, and timelines to both technical and non-technical stakeholders.o Participate in on-call rotations to ensure 24/7 incident response coverage.o Assist in developing runbooks and standard operating procedures (SOPs) for incident response.· Continuous Improvement & Automation
o Identify gaps in monitoring and implement improvements to reduce false positives and enhance actionable alerts.
o Automate repetitive monitoring and troubleshooting tasks to improve efficiency.o Contribute to the ongoing maturity of the observability strategy, ensuring alignment with industry best practices.· Collaboration & Documentationo Maintain accurate and up-to-date documentation of monitoring configurations, incident response procedures, and troubleshooting guides.
Key Relationships:
· IT Tempus Production Systems Team
· IT Site Reliability Team
· Observability EngineerQualifications:
· Hands-on experience with observability tools such as Elastic Stack, Datadog, Prometheus, Splunk, Grafana, or similar.
· Strong understanding of incident management, troubleshooting methodologies, and root cause analysis.
· Experience working with Linux and Windows environments.
· Proficiency in scripting languages (Python, PowerShell, Bash) for automation.
· Knowledge of cloud environments (AWS, Azure, or GCP) and containerized applications (Docker, Kubernetes).
· Excellent analytical, problem-solving, and communication skills.Preferred Qualifications:
· Certifications in ITIL, Observability, or Site Reliability Engineering (SRE).
· Experience with Infrastructure-as-Code (IaC) tools like Terraform or Ansible.
· Familiarity with DevOps and CI/CD pipelines.
· Understanding of networking principles and security best practices.Job Description

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical TroubleshootingRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Job Description

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• To learn more about this and other opportunities on our team .

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No DegreeNo Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Responsibilities:Strategic Planning:
• Collaborate with leadership to define and execute operational strategies that align with company goals and drive company growth
• Act as a liaison between Operations and other departments to facilitate collaboration and ensure that operational goals support company-wide initiativesInternal Applications Optimization:
• Drive continuous optimization of internal platforms and tools through close collaboration with key stakeholders, ensuring high-impact use of operational applications
• Develop, implement, and monitor operational systems to provide visibility into progress and challenges of company-wide initiatives
Process Optimization:
• Analyze current processes, identify inefficiencies, and recommend solutions to drive improvement.
• Evaluate the feasibility, coordination and implementation of new or revised systems, processes and procedures, to ensure operational success.
• Leverage expertise in Atlassian products (such as Jira, Confluence, Trello, etc.) to streamline workflows, improve project management, and enhance team collaboration
• Regularly monitor and analyze key performance metrics, leveraging data-driven insights to optimize operations and meet business objectives.Operational Oversight:
• Lead, mentor, and manage a team of operations professionals to ensure high performance, accountability, and alignment with organizational goals
• Develop and implement team goals, ensuring alignment with company-wide objectives and strategic initiatives
• Drive continuous improvement within the team, identifying opportunities for process optimization and implementing best practices to enhance efficiency and effectiveness
• Evaluate team performance through key metrics, reporting, and feedback, and implement strategies to address gapsSkills & Qualifications:
• Bachelor’s degree in business administration or related field
• 10+ years senior leadership role in the appropriate field
• Superior knowledge of multiple operational functions
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Masterful organizational, communication, and leadership skills
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of data analysis and performance metrics using business management software (e.g., ERP, CRM)
• Strong working knowledge of Atlassian products (Confluence, Jira, etc.)Job Description

• Defines and executes the overall service delivery strategy for national business units with direct customer interaction. Creates operating plan. Defines and communicates strategy to operations team. Responsible for multiple functions across one or more sites. Primarily manages managers. Typically delivers services to companies with greater than 10MM in annual revenue.
• Manages and is responsible for achieving desired business results. Determines operating standards for client servicing in collaboration with the business. Executes to achieve desired compliance, audit and budgetary results. May serve as a senior level representative for an operational group. Oversees the resolution of escalated issues. Own third party and/or senior level business partner relationships.
• Determines talent strategy in partnership with human resources. Manages, motivates and develops management team. Leads staff meetings, sets strategy and may translate into tactical operating plans.
• Provides consultation and advice to internal and external partners and executes on creating an environment in which products and/or processes are designed and/or followed to ensure customer satisfaction. Oversees strategic improvement initiatives and may serve as project sponsor. Recommends and influences policy improvements.
• Accountable for the control framework for unit(s) of responsibility. Review, identify and anticipate current and future risks. Implements controls and remediates risks. Ensures an effective risk management environment. Creates and oversees risk mitigation and business resiliency strategies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Budgeting, Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Internal Resource Coordination, Operational Functions, Operational RiskRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

What this individual will do:Lead and manage multiple projects from initiation to closure, ensuring adherence to project objectives and timelines.Stay updated on industry best practices, emerging trends, and technologies to continuously improve project management processes and methodologies.Conduct post-project evaluations to assess outcomes, identify lessons learned, and implement process improvements for future projects.Manage project resource utilization to optimize efficiency.Monitor project progress, identify potential risks or obstacles, and implement corrective actions as needed to keep projects on track.Job Competencies:Project Planning and Execution
Communication and Stakeholder ManagementJob Description

• Manages projects from original concept through final implementation and post-project assessment. Accountable for meeting project objectives within established timeframes. May be assigned a single project or a portfolio, which require planning, oversight and communication across multiple segments. Typically, project size may reach or exceed $2.5m.
• Manages and allocates resources and organizes the work. Drafts and submits project budget proposals, and recommends subsequent budget changes where necessary. Plans and schedules project timeliness and milestones using appropriate tools.
• Partners with internal project liaisons to acquire human and material resources, assigns tasks, directs activities, and controls project execution. Motivates and supervises project team members.
• Tracks and reports progress, analyzes the results based on facts, defines the products of the project, and forecasts future trends in the project. Proactively manages changes in project scope, identifies potential crises, and devises contingency plans.
• Maintains communications for governing bodies and interested parties. Communicates project expectations to team members and stakeholders in a timely and clear fashion.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, IT Standards, Procedures & Policies, Organizational Leadership, Problem Solving, Project Administration, Project ManagementRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Job Description

• Manages projects from original concept through final implementation and post-project assessment. Accountable for meeting project objectives within established timeframes. May be assigned a single project or a portfolio, which require planning, oversight and communication across multiple segments. Typically, project size may reach or exceed $2.5m.
• Manages and allocates resources and organizes the work. Drafts and submits project budget proposals, and recommends subsequent budget changes where necessary. Plans and schedules project timeliness and milestones using appropriate tools.
• Partners with internal project liaisons to acquire human and material resources, assigns tasks, directs activities, and controls project execution. Motivates and supervises project team members.
• Tracks and reports progress, analyzes the results based on facts, defines the products of the project, and forecasts future trends in the project. Proactively manages changes in project scope, identifies potential crises, and devises contingency plans.
• Maintains communications for governing bodies and interested parties. Communicates project expectations to team members and stakeholders in a timely and clear fashion.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, IT Standards, Procedures & Policies, Organizational Leadership, Problem Solving, Project Administration, Project ManagementRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Additional job responsibilities include:- Point person within Payments Product to coordinate across the Payments Product organization and Implementation organization to improve payments implementation processes:* Coordinate with Payments Product Managers to ensure robust product
documentation and product training plans for Sales, Implementation and
* Key Payments Product Mgmt. representative on Digital Onboarding
transformation efforts in coordination with Implementation and our
* Identify interim opportunities to improve the Payments Implementation- Other initiatives to (1) foster simplification and innovation in go-to-market, client onboarding experience, and overall product delivery and (2) identify competitive gaps and opportunities, including payments-related investments.Job Description

• Responsible for end-to-end business and financial results for multi-faceted, complex products through the selection, design, development and promotion of new and existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding recommendations. Champions business cases, business plan and roll-out of specific products, product groups or experiences.
• Monitors the marketplace to assess product, technology, and markets trends to identify a market need or opportunity. Recommend innovative new products, new experiences or enhancements to existing products and develops and designs the features of a designated new or existing products Manages the end-to-end development, production, roll-out, pricing or promotion of specific products, product groups or experiences and resolves complex operational and process problems that arise .
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates and/or leads activities with external stakeholders and clients to ensure all product offerings meet their strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense.
• Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results. Coordinates across groups and leads key contributors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Job Description

• Responsible for developing customized implementation plans for clients. Directs required internal service partners to ensure delivery of service is completed within agreed upon timeframes, with full ownership of end-to-end process.
• Conduct implementation kickoff with client (in-person or via teleconference) to review project requirements, develop plan of approach, develop customized implementation project plan, directs group of internal resources, assigns roles and responsibilities and determine agreed upon timeframes for completion; regular communication with client and sales to update status and address issues.
• Manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.
• Regular communication with client and PNC sales officers to update status and address issues and to support sales efforts.
• Lead training sessions with client as needed via webinars, on phone, and in person for one/one interaction on more complex implementations.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating ProceduresRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the