דרושים Dms Urology Field Clinical Applications Specialist ב-Philips ב-Netherlands, Eindhoven

Your role:

• Provides expert guidance to customers on complex clinical procedures and protocols, leveraging deep knowledge and experience to optimize the performance and utilization of equipment.
• Takes a proactive approach in managing customer escalations, complaints, and feedback, independently assessing situations and implementing effective strategies to address concerns and maintain customer satisfaction.
• Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.
• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.
• Collaborates across multidisciplinary teams, including product development, research and development, and regulatory affairs, to drive innovation and improve product performance based on customer insights.
• Leads initiatives to enhance the organization's clinical support capabilities, including the development of new training materials, processes, and tools, to ensure continuous improvement and excellence in customer service delivery.
• Undertakes complex clinical or system application assignments, exercising autonomy and discretion in decision-making, and adapting to evolving circumstances to achieve desired outcomes.
• Takes ownership of documenting and maintaining service records with meticulous attention to detail, ensuring accuracy and completeness within the Service Management System.
• Conducts thorough investigations into customer complaints or escalations, gathering relevant data and evidence to facilitate resolution and prevent recurrence.
• Stays updated on new product releases, software updates, and industry developments through ongoing training, self-study, and participation in education programs and industry events.
• Develops and maintains strong relationships with healthcare professionals by actively participating in discussions, providing ongoing support, and soliciting feedback, ensuring that their concerns are effectively addressed.

You are fit if:

• Hold a Bachelor’s or master’s degree in engineering , Medical, Science, or a related field.
• Have 2+ years of experience in the medical industry, clinical support, healthcare, or customer service.
• Demonstrate deep clinical expertise and confidently guide customers on complex procedures and equipment usage.
• Proactively resolve escalations and complaints, ensuring high customer satisfaction.
• Apply specialized knowledge to solve complex challenges and drive innovation.
• Work independently, exercising sound judgement under broad guidelines.
• Collaborate effectively across functions like R&D, product development, and regulatory affairs.
• Lead initiatives to enhance clinical support through training tools and process improvements.
• Manage complex clinical or system assignments with autonomy and adaptability.
• Maintain accurate service documentation with meticulous attention to detail.
• Investigate customer issues thoroughly to drive resolution and prevent recurrence.
• Stay current with product updates, software releases, and industry trends.
• Build strong relationships with healthcare professionals, actively listening and responding to their needs.

Onsite roles require full-time presence in the company’s facilities.

This role is an office-based role.

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Your role:

• You are part of The Cardiology Informatics Clinical Excellence team. The Cardiology Informatics team in Eindhoven (within the Philips' Enterprise Informatics business group), a leader in cardiology informatics solutions with over 5000 customers globally. You will work closely with global ISCV customers and clinical application specialists, and the Cardiology Informatics R&D teams located in Eindhoven (Netherlands), Bangalore (India) and Blumenau (Brazil).
• Serve as a Clinical Application Specialist collaborating closely with global ISCV R&D development teams.
• Define clinical requirements and provide support to R&D, focusing on refining clinical features, prioritizing customer feedback, validating products, leading clinical testing, assessing risks, and understanding regulatory factors.
• Translate clinical requirements from customers, product management, and marketing to engineering teams for efficient development and verification processes.
• Conduct training sessions for field clinical application specialists and customers on new clinical features and products, while keeping abreast of the latest innovations in cardiology imaging.
• You'll build and maintain strong relationships with validation and collaboration sites.
• Discover the many benefits of a career at Philips. Speak with your recruiter to learn more about the benefits available in your region.

You're the right fit if:

• You hold a Bachelor's or Master’s degree in Ultrasound.
• You have 3+years of sonography experience, knowledge in usage of ultrasound and product features within the cardiology domain.
• You can understand, convey, and teach others the clinical workflows in cardiology specialties and technical use of the specific solutions.
• You have high energy, and self-driven mentality.
• You have an affinity with IT Solutions, you will be able to liaison between clinical and technical conversations.
• You are highly flexible and motivated team player, who can establish relationships with both internal and external customers.
• You are familiar with Philips products, such as IntelliSpace Cardiovascular, Xcelera, XperIM or Philips Ultrasound.
• You have excellent customer-centric & communication skills.
• You are fluent in Dutch and have a good command of English in written word and speech
• You are willing to travel up to 15% of your time and are able to travel globally on a short notice to meet with our customers.

This role is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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Your role:

• Support the evaluation of innovative (AI) solutions and technologies, contributing to the assessment of their potential to address identified needs and challenges.
• Develop clinical evaluation documentation supporting regulatory submissions and post-market clinical surveillance strategy.
• Define and execute (internal and external) clinical and performance studies, leading in protocol development, data collection, and analysis, ensuring robust scientific methodologies.
• Perform quality reviews, tracking, document control, and management of essential study, clinical evaluation and clinical post market documents.
• Assist in the preparation of strategic thought leadership materials, including reports, presentations, and publications, to support marketing strategies and organizational objectives.
• Act as author for documentation and publications resulting from clinical studies, literature reviews, and other research related activities, sharing insights and findings with relevant stakeholders to advance knowledge and drive impact.
• Conduct research to identify emerging customer needs and trends within the specified domain of diagnosis, treatment, and patient care, informing strategic decision-making and product development initiatives.
• Implement research initiatives, including intellectual property (IP) assessment, contributing to the development and execution of research protocols.

You're the right fit if:

• PhD Degree in Biotechnology, Pharmacology, Biomedical Sciences, Artificial Intelligence, or an equivalent field (preferred).
• Master's Degree in Biotechnology, Pharmacology, Biomedical Sciences, Artificial Intelligence, or an equivalent field, with a strong understanding of research methodologies, clinical study design according to Good Clinical Practices (GCP), and Statistics.
• Additionally, demonstrated relevant experience in technical domains such as advanced image processing, Artificial Intelligence, or nuclear medicine is preferred
• At least 3 years of experience in areas such as Clinical Research or Clinical Trials, preferably within the Medical Devices or Pharmaceutical Industry, or an equivalent field. With a PhD, No prior experience required.
• Strong knowledge of Biostatistics.
• Basic understanding of medical imaging or imaging pros-process (is a plus).
• Experience as a medical/scientific writer or in an equivalent role.
• Knowledge of regulatory processes (preferred).

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Start date:

at least 6 months

32-40 hours per week

This internship is suitable for a thesis

InternshipClinical Development
Your role:

Integrated Technology Solutions (ITS) is a business of Intellectual Property & Standards. ITS focuses on health and wellbeing monitoring with wearable and camera technology. Specifically, ITS develops algorithms to extract vital signs and health insights from PPG, EDA and remote PPG (camera) measurements. Before the algorithms can be developed, it is important to execute clinical research to ensure the correct use of the algorithms. Therefore, you will help us with literature research, gather valuable information regarding the latest findings, and develop clinical studies together with the Clinical Affairs team of ITS.

• Familiarize yourself with the topic and gain knowledge of state-of-the-art literature

• Familiarize yourself with the measurement technique(s)

• Together with the Clinical Affairs team, you draft and execute (clinical/technical) studies

• Together with the Clinical Affairs team, you perform data analysis

• Together with the Clinical Affairs team, you draft a study report

• Write thesis and prepare a final presentation

• Weekly interaction with supervisor, tight feedback loop including presentation of intermediate results

• Potentially a publication

You're the right fit if:

• You are a student in biomedical engineering, personalized medicine, biomedical technology, data science / life sciences

• You have knowledge on vital signs physiology

• You have very good presentation and visualization skills

• You have programming/statistics skills (R studio). (Nice to have)

• You are proficient in the English language

• You take ownership and responsibility

• You want to be part of a highly skilled and enthusiastic team

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

• Monthly full-time allowance between €500 - €700 gross, depending on educational level. If you will perform a part-time internship you will receive the allowance pro-rata.

• Housing compensation, in case of relocating to the vicinity of the office, €300,- net if location is in the vicinity of Amsterdam, €255,- net for all other Philips locations. You need to provide a rental contract of the land lord, and your normal home-work travel distance need to be more than 50 km or travel time (one way trip) need to be more than 1.5 hours.

• Travel compensation, if you are not eligible for a free public transport card; you will receive max. €192,- net

• Paid holidays per internship term.

• The opportunity to buy Philips equipment at our Philips shop

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Your role:

• Driving overall business by providing clinical and technical product (modality) expertise on the Enterprise wide product / modality across the accounts.

• Working directly with customers promoting Options, add-ons & upgrades to convert opportunities to sales for growing CLV revenue.

• Lifecycle business across Equipment and Service and enterprise wide (all modalities / businesses).

• Building a network of key contacts (Sponsor & Power Sponsor – Decision Maker) and relationships within accounts to convert opportunities to sales supporting the customer buying journey.

• Creating proactive touchpoints to customers, utilizing multiple channels such as social media, e-com, try & buy activations (especially on MR) and virtual meetings. Contact customers via telephone and/or email to new and/or competition accounts as well as be responsible for the timely response to converting leads to order by developing opportunities.

• If / when support needed team up with appropriate sales team members on qualified and matured opportunities for closure.

• Researching accounts to understand customer pains, using data analytics internal and external, identifying key players and generating interest, as well as investigation & resolve customer queries/requests.

• Contacting prospective customers, in follow-up to marketing campaigns (events, tradeshows, demand generation through the web etc.) to close qualified sales opportunities.

• Managing portfolio by setting objectives for each call to maximize territory business plans. Supports the Account managers and District Managers in achievement of business goals including balanced selling and BG/BIU AOP attainment and validating product forecasts.

• Performing effective online demos to prospects using web based virtual software.

You're the right fit if:

• Bachelor’s degree with proven experience in medical imaging (MRI) and preferably clinical sales.

• Proven experience in SaaS (Software as a Service) is an asset.

• Strong listening, presentation, communication and negotiation skills.

• Proven ability to work effectively within a team-selling environment.

• Self-driving team player; Frequently interacts with doctors and clinical physicists at our customers.

• Able to think and act cross boundaries and work in virtual multidisciplinary teams.

• Able to work independently and provides consultative advice within specific functional areas.

• Customer oriented and stress resistant.

• Fluent in Dutch and English, both verbal and written. Knowledge of French is an asset.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .