דרושים Sales Specialist Cvi Apac ב-Philips ב-Malaysia, Petaling Jaya

You are responsible for

As a Clinical Specialist, you will be responsible for developing and executing instruction programs for users to maximize their independence in operating the system and functions. You will customize the system to meet the specific needs of users, working closely with project and account management to maximize performance. Additionally, you will handle trial installations, monitor system usage, solve operational issues, and adapt systems based on user feedback. This role also involves conducting demonstrations and presentations to boost sales, staying updated with product developments, and contributing to the development of new functionalities or improved system settings.

Sales support

• Assess customer training and education needs.
• Plan learning activities based on customer needs.
• Perform configuration of hospital patient monitoring products and solutions.
• Deliver customer training and provide go-live support.
• Provide services in accordance with the scope of the engagement.
• Apply adult learning principles in training and education delivery.
• Utilize various learning methods and authorized training tools.
• Maintain records in accordance with established procedures.
• Work with the installation team to ensure the clinical accuracy of installed systems.
• Demonstrate knowledge and clinical competence with patient monitoring products and solutions.
• Understand clinical workflow within the area of practice.
• Provide pre-sales clinical and application expertise for the sales team.
• Stay current on product, services, IT, and industry trends to offer best-in-class education for customers.

Required Skills and Qualifications

• Degree-level education or equivalent.
• In-depth knowledge and experience with Philips patient monitoring products in the clinical environment.
• At least 5 years of experience in the clinical and/or medical informatics field.
• Excellent communication and interpersonal skill
• Excellent organizational and time management skills.

Preferred Experience

• Experience in providing post-sales clinical application training to end-users, technicians, and operators.
• Experience in providing pre-sales support through product demonstrations, seminars, and trade shows.
• Ability to work as part of an account team to meet modality results according to account plans and targets.
• Experience in retraining hospital staff on new product releases, upgrades, or changes in operating procedures.
• Ability to provide applications reports on the completion of all application visits.
• Experience conducting regular visits to customers to obtain feedback on training delivery and customer satisfaction.
• A willingness to support application training in the region as required.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Key Responsibilities:

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support ·
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

To succeed in this role, you’ll need a customer-first attitude and the following:

• Relevant degree in computer science or related technology with a minimum of5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

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Your role:

• Carrying out general activities to support the execution of sales processes, tasks, projects
• Respond to external/internal requests for information
• Proactive monitoring of CRM leads and opportunities statuses for timely creation of commercial offers and avoidance of duplicates.
• Support the creation of quotation and commercial offer
• Support Order processing & other sales operations activities that may required

1. You are pursuing Bachelors/ Masters degree
2. Have great communication and ownership skills
3. You have a bias for action and deliver resultsOnsite roles require full-time presence in the company’s facilities.
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• Drive product growth by providing product expertise throughout the sales cycle
  • Collaborate with (Key) Account Managers and Sales Executives to support and win prospective opportunities for EI
  • Deliver product demonstrations and support in-depth conversations with prospective customers to demonstrate product value proposition
  • Advise customers on optimal product configuration to support their underlying needs
  • Partner with non-EI sellers on co-selling opportunities to bring the full value of our EI portfolio to broader Philips enterprise customers
  • Educate channel partners and non-specialist sellers on core value proposition of products to support their lead generation and qualification activities
• Business Development
  • Direct Engagement of customers and management of funnel and opportunities to drive business growth where the stakeholder group or department are not within the mix managed elsewhere within the organization.
  • Collaboration with Account Managers and Sales Executives to build new relationships around your assigned portfolio to build engagement and maturity of sales capability in the space.
• Support translation of EI business unit strategy into business objectives
  • Collaborate with regional business unit leaders to ensure relevant BU/product-specific sales initiatives are effectively deployed in the field with our customers
  • Effectively support the order funnel to build towards targets and EI business objectives
  • Maintain EI seller best practices (incl. Salesforce utilization and hygiene) to enable effective reporting and forecasting
  • Evangelize the assigned business at internal and external events to drive share of mind and engagement
• Support content and programs
  • Collaborate with ZBUL and Sales teams to create and roll out targeted programs for business growth
  • Support the creation of standardized packages and deliveries across the zone with fit for purpose configurations and pricing.

To succeed in this role, you’ll need a customer-first attitude and the following

• Preferred bachelor's degree in relevant discipline.
• Minimum 3 years’ experience in a Healthcare IT product-specialized sales role - providing deep technical expertise to clinical customers during sales process, proven track record of delivering business results for key products.
• Track record of ability to cultivate strong customer relationships with key decision makers (incl. C-suite)
• Able to clearly articulate the value of technical software and/or medical products to a range of customer profiles
• Familiarity with CRM software (Salesforce)
• Quality first and Patient Safety mindset

• Excellent verbal and written communication skills
• Experience in working in complex organizations in marketing or commercial function in a large Multinational Company.
• Ability to build and nurture strong relationships within matrix by developing strong cooperation with peers, cross business, and cross function.
• Ability to build capabilities, process design, ownership, and implementation.
• Can-do attitude, creative mindset, searching for solution, strong drive and focus on results, belief that we can win, ability to move or get around barriers to success.
• Potential travel 60-80%

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about.
• Discover.
• Learn more about.