דרושים Intern - Service Administrator ב-Philips ב-China, Beijing

您的职责是

• 为客户提供快速、专业的售后服务工作，包括安装、维护、维修及现场升级服务等。
• 执行及时有效的维修动作及良好的客户沟通工作，维护客户满意度。
• 保持跟销售部门、售后业务部门的紧密合作，促进影像售前售后业务的发展。
• 完成相关的KPI指标的考核。
• 负责北京地区飞利浦影像类产品的维修保养升级。
• 完成公司各项指标要求，准确提供工单和报告。
• 参加公司要求的培训并乐于接受新知识和技能。
• 维系客户关系，支持销售拓展商务机会。

要成功应聘本职位，您应当具备以下技能和经验

• 本科或以上学历，生物医学工程、电子电气、自动化及相关的专业
• 对医疗产品有较强的技术知识
• 良好的沟通能力，乐于与他人分享
• 自我激励和自我管理
• 能接受出差

Onsite roles require full-time presence in the company’s facilities.Indicate if this role is an office/field/onsite role.
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Job Description Summary:

The service administrator is responsible for handling the service annual report collection and analysis including service working report, parts consumption and price inquiry, then prepare it according to the requirements from customers to better serve our customer and win the business.

Job Responsibilities:

• Collect the annual service report on regular frequency from sales and customers
• Collect service working report and parts consumption cross team internally, then analyze the usage if necessary
• Double check the consistency of the service annual report with the contract, ensure the accuracy of the report
• Prepare and send the final annual report to customers
• Prepare the Sofon of TM project of GCR service of IGT and CT
• Other tasks assigned by the line manager

Minimum required Education:

• Bachelor’s degree
• IT informatics major is preferred

Preferred Skills:

• Automation tool development e.g. RPA or Power automate
• Microsoft Office
• Documentation & Reporting

Data Analysis & Interpretation

Your role:

As an Assistant Category Marketing Manager, you'll play a vital supporting role in thefor a specific business group in India. You'll contribute to the development and execution of marketing strategies for our categories, helping to build strong brand experiences across various touchpoints. This role is an excellent opportunity to gain hands-on experience inwithin a dynamic environment. You'll be instrumental in supporting initiatives aimed at increasing sales, growth, and profitability, while learning how to build long-term competitive strength.

As Business Support:

• Assisting with P&L analysis: Supporting the Category Marketing Manager in understanding revenue and profitability drivers for the business.
• Contributing to business strategy: Providing support in the development and execution of business strategies and roadmaps.
• Supporting product initiatives: Assisting with market research, pricing analysis, and product development support.
• Executing channel strategies: Helping to implement strategies across various channels, including traditional trade, modern trade, e-commerce, and emerging channels.
• Data analysis and reporting: Assisting with data analysis to support business operations.

As Marketing Support:

• Marketing plan execution: Supporting the implementation of marketing strategies and plans, including ATL/BTL activities and digital campaigns.
• Brand activation support: Assisting with brand positioning and communication initiatives.
• Insight gathering: Supporting the collection and analysis of consumer insights and value propositions, with a focus on digital trends.
• Portfolio assistance: Helping with product portfolio management tasks.
• Local market adaptation: Supporting "Local for Local" initiatives and adapting global campaigns for the Indian market.

You're the right fit if:

• 3-5 years of overall work experience in marketing, preferably within Consumer Durables, FMCG, or E-commerce sectors.
• Demonstrated understanding of marketing fundamentals , with some exposure to ATL, BTL, and digital marketing.
• Experience in assisting with brand or portfolio development and activation activities.
• Familiarity with marketing across diverse channels , including digital platforms.
• Ability to work effectively within a team and provide strong support to senior managers.
• Good communication and interpersonal skills , with a willingness to learn and contribute.
• M.B.A. from a premier B-School is desirable

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