דרושים Sr Mgr Hr Operations _ Emea ב-Palo Alto ב-United Kingdom, London

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
• Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
• Triage and resolve technical issues via ticketing systems, phone, and remote sessions
• Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
• Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
• Share insights from customer interactions to improve our product and support experience
• Document troubleshooting steps and resolutions clearly for both internal and customer use
• Lead root cause analysis and coordinate corrective actions to prevent recurrence

Due to the nature of this role and the customers we support, candidates must either:

• Have lived in the UK for the last 5 consecutive years, or
• Hold British Citizenship
• This is essential to obtain UK Security Clearance and is a strict hiring requirement.
• Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
• Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
• In-depth understanding of public cloud platforms and deployment best practices
• Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
• Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
• Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
• Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
• Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
• 3–5 years of experience in Technical Support, or similar hands-on roles
• Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Establish and execute an internal communications plan for the EMEA region in conjunction with the EMEA communications leader that engages employees, connects them to the company strategy, and ensures key messages cascade through the organization.

• Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders

• Plan, edit, and write content for a variety of internal communications media, such as the company intranet and Slack

• Create communications for large internal sessions/events including the regional All Hands

• Draft senior executives’ written and spoken messages to employees using a multimedia approach including video, live meetings and email.

• Establishing ongoing metrics to measure the success and effectiveness of communications efforts, and pivoting strategies based on data.

Your Experience

You’re a skilled communicator with strong judgement, attention to detail, and the ability to build relationships and credibility at all levels. You enjoy owning comms execution from idea to delivery, and you’re comfortable working in a fast-paced, collaborative environment where things move quickly.

• 5+ years in internal communications roles, ideally within a high-growth environment

• Collaborative mindset and confidence engaging with senior stakeholders

• Hands-on experience managing and evolving internal communications channels, with a strong understanding of their use cases, strengths, and governance

• Excellent writing and storytelling skills with a clear, concise and engaging tone

• Excellent organizational and planning skills, including experience building and managing an internal content calendar

• Comfort with ambiguity and change, thriving in fast-moving environments where priorities shift and context matters

• Familiarity with internal platforms and tools

• A global mindset and ability to adapt communications across diverse regions and audiences

All your information will be kept confidential according to EEO guidelines.

Job Summary

The EMEA Recruitment Business Partner will be part of a team responsible for driving recruiting efforts across EMEA. This position encompasses all stages of the hiring process – from partnering with business leaders on position strategy and candidate requirements, developing sourcing strategies to target and assess top talent, and negotiating/closing offers.

Key Responsibilities

• Collaborate with HR Business Partners, functional business leaders, and customer organizations to understand skill requirements, background, and experience needed to develop a comprehensive recruitment strategy to meet demand plan
• Ensure the implementation and execution of the recruitment function (sourcing, screening, submitting, interviewing and closing) of candidates that meet or exceed hiring targets
• You will be responsible for establishing, cultivating and maintaining solid working relationships with internal partners (hiring managers, external relationships & other internal recruiting partners)
• Maintain in-depth and up-to-date knowledge of top talent, companies, competitive industries and trends
• Possess razor-sharp instincts and know how to measure talent through professional qualitative and quantitative metrics
• You are charged with building a pipeline of top talent, and skillfully covert passive candidates
• Develop relevant candidate analysis/assessments when presenting candidate slates
• Develop scrupulous research, industry calibration, and reference checking
• You will craft, justify and negotiate offers (compensation, benefits, relocation, etc.)

Required Qualifications

• Previous full-cycle internal recruiting experience at an enterprise technology company, or a similar high growth environment, with direct experience of sourcing and managing sales professionals through the recruitment process
• Superb client management, organizational, negotiation and presentation skills
• Strong influencing skills, consultative with the composure to handle high volume
• Be a professional, accountable, high energy and collaborative teammate, yet the ability to work independently
• Be a self-starter and resourceful with the ability to navigate through the complexity
• Possesses high competencies in thinking strategically in as well as communication/interpersonal skills
• Solid knowledge of corporate business operations and the ability to translate business needs into recruitment strategies and actions
• Demonstrable ability to successfully prioritize and manage a large and diverse requisition load in a dynamic, constantly changing work environment
• Excellent candidate assessment skills with knowledge of fundamental behavioral interviewing. Knowledge of CBI (Competency Based Interviewing) is ideal
• Fluency in an additional language is desirable

All your information will be kept confidential according to EEO guidelines.

As a member of our sales leadership team, you will build and drive sales teams to exceed company objectives while growing your region according to plan. You’ll be responsible for building a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team members to accomplish individual and organizational goals. It will be required that you track sales activity, provide sales projects, and create and analyze metrics.

Key Responsibilities

• Responsible for building and developing a team of quota carrying and lead generation sales professionals
• Own and drive revenue outcomes within the assigned region, territories, and/or district, exceeding personal and team sales quotas and goals
• Review weekly forecast and business outcomes with representatives and sales leaders
• Coach, develop, and mentor representatives to success in all aspects of the sales cycle: lead generation, qualification, forecasting, and closing opportunities, while using our channel/partner network
• Build sales analysis for insight into weekly, monthly and quarterly execution and strategies
• Attend weekly regional forecast and management calls to provide Inside Sales perspective
• Work closely with other Sales Leaders on crafting business strategy to accomplish company goals
• Required to stay knowledgeable and up-to-date on product roadmap, industry changes, and competitive landscapes

Required Qualifications

• Sales experience and management experience: preferably experience handling both quotas carrying and lead generation inside sales teams
• Enterprise sales experience required: networking or network security industries strongly preferred
• Experience with channel and partner sales models
• Consistently achieved sales goals through your leadership and personal goals
• Able to learn new technology quickly, as well as adapt to changing needs
• Hired, developed and retained successful sales talent
• Deep understanding of enterprise sales methodology that you can translate and coach others in
• Built strong cross-functional relationships across clients, partners, and internal teams
• Previous practice in Salesforce.com
• 25% quarterly travel within region

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role is based in London, England. EMEA HQ is based in Amsterdam, Netherlands with offices across the region, both fully managed and serviced.

We need an innovative project delivery leader to help us build and scale in the EMEA region. As a member of the Global Places & Security (GPS) team, you will be leading new build, refresh, & operational real estate projects, collaborating to develop design standards, managing site readiness and openings, and creating environments blending creativity and efficient work & customer facing spaces that are aligned to our brand and culture needs. You will deliver in a fast-paced, complex environment while elevating and driving an excellent customer, employee, and guest experience. You are expected to integrate leading project management practices, workplace design principles, and efficient workplace operating methods to ensure we delight our stakeholders with delivering projects on schedule, within budget, and highest quality while enabling the company to efficiently scale. You will be directly accountable for managing and accomplishing all project requirements/objectives aligned with Palo Alto Networks’ culture and business needs.

Your Impact

• Apply project management methodologies to ensure execution of project goals and objectives across all workstreams.

• Collaborate and interface with vendors, internal clients and business partners, (People, Finance, IT, Procurement, etc.) leadership, to ensure successful project delivery of work & customer spaces, and they align with our strategic goals, culture, and branding needs. Lead due diligence, business requirements gathering, programming, design, bidding, permitting, procurement, management, vendor evaluations & selection.

• Ensure complete financial management of projects: estimate costs, manage budgets, maintain monthly forecasts, provide cash flow analysis, prepare anticipated cost reports and any other reports as required by leadership and Finance & Accounting teams.

• Provide regular updates to senior management and stakeholders, offering insights into project progress, potential risks, and developing mitigation strategies.

• Promote change and facilitate continuous improvement by leveraging good data and analytics to make recommendations and decisions. Incorporate sustainable building practices and innovative design solutions into all projects.

• In collaboration with Procurement, negotiate contracts with selected vendor(s) and manage performance of all contracted vendors & consultants

• MEP Infrastructure Management – Oversee the planning, installation, and maintenance of Mechanical, Electrical, and Plumbing systems for both new projects and existing offices, ensuring operational efficiency and compliance with local standards.

• Travel to different locations across the region as needed to ensure successful delivery of projects.

• Ad Hoc Support – Provide timely support for ad hoc requests and operational needs from the EMEA Places team.

Your Experience

• Bachelor's degree in Construction Management, Business Administration, Engineering or related field is an advantage.

• PMP Certification or advanced project management skills required

• 10+ years of related experience with 5+ years of leadership in hands on delivery of capital projects with diversity in complexity, size, geographies, and possess in-depth knowledge of building systems & technology

• Have excellent attention to details, embrace human centered design concepts, and have a passion for delivering great experiences for customers, employees, and guests

• Know how to scale & evolve project delivery processes and platforms

• Be strong advocate for and passionate about workplace, sustainability, brand, and culture

• Have top notch collaboration, partnering, & influencing skills

• Exhibit excellent verbal and written communication, and presentation abilities

• Have highly developed business, financial, data & analytical acumen

• Possess excellent technology skills including Google Docs, Sheets, Slides, Asana, and other platforms to develop compelling & persuasive presentations and manipulate & synthesize data

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Recruit and hire new Solutions Consultants into the territory, hiring the best talent in the industry
• Responsible for training, mentoring, and reviewing employees on your team, keeping them engaged and successful in their careers
• Support field Solutions Consultant team in complex evaluations, problem-solving and challenging customer environments
• Leads and coaches team on successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
• Define, create and monitor individual development plans for your team
• Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions
• Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process
• Drive Palo Alto Networks Platformization efforts within your accounts
• Work closely with the Domain Specialist Manager to ensure optimal use of resources and align the required resources to the projects you are handling
• Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise
• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
• Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
• Discuss competitor products in the marketplace and positions ours as the best alternative
• Working with Product Management, Technical Marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers
• 50-75% travel within the region
• Work with your sales counterpart (DSM) to develop a technical strategy that accelerates growth. Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to your region or district

Your Experience

• Experience as a pre-sales System Engineer Manager
• Experience as a Senior System Engineer/Specialist
• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products
• Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base
• Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
• Strong communication (written and verbal) and presentation skills
• Quota driven attitude focused on client's best solution by being a trusted advisor
• Proficient in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Principal, Technical Program Management is a senior-level role dedicated to supporting and leading large, complex consulting engagements and security transformation programs across the EMEA region. This individual reports directly to the VP for Unit 42 in EMEA and partners with Unit 42 leadership to drive high-stakes client and internal programs. The role focuses on ensuring successful execution of all Digital Forensics and Incident Response (DFIR) and Proactive Services engagements. This position serves as the VP's core strategic partner, translating executive vision into actionable program execution and ensuring the operational excellence of the EMEA consulting practice.

Your Impact

This role serves as the central driver for program delivery and client satisfaction, ensuring the successful execution and strategic maturity of client cybersecurity initiatives.

Strategic Operations & Practice Management

• Serve as a key advisor to the VP, helping to develop, cascade, and track the Unit’s annual strategic plans.

• Drive the "rhythm of the business" for the EMEA leadership team, including the planning and execution of QBRs, partner meetings, and executive offsites.

• Analyze practice performance dashboards (utilization, realization, project profitability, pipeline) to identify operational bottlenecks and drive efficiency.

• Lead cross-functional "special projects" on behalf of the VP (e.g., new market entry, internal transformation, service offering development).

Program Leadership & Client Transformation

• Lead large and complex security transformation and cyber uplift programs for clients, including managing strategic maturity roadmaps and supporting cyber security strategies.

• Elevate program management to a portfolio level, ensuring consistency and quality across the region.

• Serve as the program management expert, aligning execution with best practices across a multi-project portfolio.

• Manage all projects effectively by defining goals based on Statements of Work (SOWs) while ensuring alignment with internal margin and profitability targets.

• Drive outcomes by leading GCO programs and supporting DFIR/Proactive engagements.

• Proactively manage risk and scope: Recognize organizational or system-wide risks and create comprehensive program risk management plans. Drive scope-versus-schedule/budget discussions to conclusion.

• Rally the team to quick and effective outcomes and demonstrate expertise in leading high-pressure situations, including operating/leading war-rooms.

• Partner with Engagement Leads to ensure projects adhere to budget/time frame guidelines and to increase client satisfaction and deepen relationships.

Strategic Consulting & Stakeholder Management

• Operate at technical, CxO, and board levels, acting as a trusted advisor to clients with considerable cybersecurity and security transformation experience across EMEA.

• Prepare high-stakes presentations, briefing documents, and financial models for customer events, and internal leadership reviews.

• Possess the necessary consulting, program, and change management skills to gain credibility and trust with complex stakeholders.

• Effectively articulate market themes driving client transformation, including the legal/regulatory landscape, budgetary concerns (TCO/ROSI), 3rd party risk, and the evolving threat landscape.

• Develop strong partnerships with internal and external stakeholders and cross-organizational leaders to achieve mutually successful results.

• Guide technical team members, ensure task execution, and maintain a strong understanding of Unit 42 skill sets to assist leadership with staffing needs.

• Understand threat-led, data-driven consulting and possess sufficient technology and cybersecurity experience to be able to learn our products and services.

Your Experience

• 10+ years of professional experience with a blend of external client delivery and internal business operations.

• Specialization in one or more of the following: transformative IT, Cybersecurity, Digital Forensics, Incident Response, or Management Consulting Operations.

• Demonstrated experience supporting senior executives in a Portfolio Management, Strategy, or Practice Operations capacity.

• Strong business acumen: Deep understanding of professional services P&L, sales cycles, and resource management economics.

• Bachelor’s degree in MIS, Cybersecurity, Computer Science or a related field, or equivalent work/military experience.

• Proven ability to lead multiple large-scale projects, creating plans, ensuring on-time execution, and managing documentation.

• Exceptional ability to synthesize complex information into clear, actionable insights for executive leadership (strong presentation development and spreadsheet skills required).

• Demonstrated ability to work autonomously, prioritize projects, solve problems requiring meticulous attention to detail, and communicate effectively with stakeholders at all levels.

• Ability to maintain confidentiality, communicate effectively in both verbal and written form, and be flexible to work nights, weekends, and holidays as needed.

Preferred Qualifications

• 10+ years experience delivering a wide range of cybersecurity consulting services..

• Previous direct client/customer consulting experience.

• Strong proficiencies with Google Suite, Asana, and Clarizen.

All your information will be kept confidential according to EEO guidelines.