Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Remote support, deployment and knowledge transfer. Handle support cases to ensure issues are...
Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Meet enhanced response SLAโs for customers who purchase our Platinum Support Offering. Handle support...
Provide Tier 3 level Technical Support to customers and partners. Provide troubleshooting and best practices to customers. Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are...
Support and assist renewal account managers, channel partners and sales teams to provide quotes for maintenance and subscriptions renewals 90-120 days prior to the contract expiration date. Validate and confirm...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Remote support, deployment and knowledge transfer. Handle support cases to ensure issues are...
Provide daily support to Distributors and DBMs, ensuring efficient order processing and resolving critical issues promptly. Collate QBR data for the allocated region/DBM, providing valuable insights forbusiness growth. Facilitate distribution...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Remote support, deployment and knowledge transfer. Handle support cases to ensure issues are...