Offer technical support to customers and partners. Effectively manage support cases from recording to resolution, including timely follow-ups. Conduct fault isolation and root cause analysis for technical issues. Author Technical...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Remote support, deployment and knowledge transfer. Handle support cases to ensure issues are...
Offer technical support to customers and partners. Effectively manage support cases from recording to resolution, including timely follow-ups. Conduct fault isolation and root cause analysis for technical issues. Author Technical...