Solution Consultant Presales Public Sector jobs at Palo Alto in Malaysia, Kuala Lumpur

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a member of the Platform Software group at Palo Alto Networks, you will participate in the design and development of diags/software of our Next-Generation Firewall platforms. Responsibilities will include platform bring-up diags (both pizza-box and chassis-based platforms), platform security using TPM chip, development of both kernel and use-space drivers, provisioning of third-party vendor switch/fabric and the overall development of consistent platform diags and software for all Next-Gen Firewall platforms.

As a Platform Software Engineer, you will be expected to participate in all phases of the product development cycle, from definition, design, implementation, test and field deployment. This includes developing diags, test cases, assessing task requirements and scheduling, and collaborating with cross-functional teams like Manufacturing, Ops, ASIC, Hardware, Software, and Quality assurance teams

Your Impact

• Work with various stakeholders from diags, product design, software development and QA organization on the delivery of platforms.

• Innovate new product features based on customer, partner, and technical support engineer feedback

• Proactively identify product features that will differentiate from the competition.

• Troubleshoot changes to the product to ensure high quality output of product design

Your Experience

• 5+ years experience in device drivers, platform software, hardware bring-up and support

• Experience with Linux Kernel, DPDK, Platform and user-space drivers, FPGA, Firmware, PHY, Switch/Fabric SDK, Optics, Storage, POE controllers

• Ability to go over different vendor specifications to get details on testing each components

• Experience with fixed/chassis based appliances

• Strong C coding/debugging skills

• Strong scripting skills with bash and python

• Experience with debugging Linux kernel performance, memory and platform boot-time issues

• Experience with TPM, FIPS and CC Certifications is a plus

• Ability to work well in a dynamic, fast-paced environment

• Familiarity with x86 and MIPS architecture is a plus

• Related programming experience required

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $202,000 - $277,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
• Establish a strong track record of meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
• Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers. Mastery of Early Stage evangelism, customers proactively seek your guidance
• Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate. Actively builds trust by maintaining deep customer relationships and delivering on promises
• Deep expertise in ownership of technical account strategy. Skilled at conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Ability to drive comprehensive customer engagement, partnering closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions. Mastery of all customer satisfaction activities resulting in deep customer intimacy
• Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
• Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
• Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap
• Effectively cascades functional strategy and contributes to development of organizational policies

Your Experience

• 8+ years experience in pre-sales/sales engineering
• Extensive knowledge in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE
• Experience as a highly successful owner of technical account strategy within Palo Alto or similar role
• Experience in working with senior management to establish strategic plans and objectives
• Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives
• Experience influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is preferred
• Creating and delivering technical presentations, workshops, or technical validation engagements
• Previous Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies is strongly preferred
• Experience assisting a customer support-like function to ensure successful implementation and adoption of sold solutions is strongly preferred
• Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions is preferred
• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
• Proficient in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Prisma® Cloud Compute Edition delivers a cloud workload protection platform (CWPP) for modern enterprises, providing holistic protection across hosts, containers, and serverless deployments in any cloud, throughout the software lifecycle. Prisma Cloud Compute Edition is cloud native and API-enabled, protecting all your workloads regardless of their underlying compute technology or the cloud in which they run. In addition, it provides Web Application and API Security (WAAS) for any cloud native architecture.

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalised support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide technical services around Prisma Cloud technologies, including troubleshooting and best practices observations for Cloud platforms (any one of the cloud platforms: AWS, or GCP or Azure)
• Provide configurations, troubleshooting, and best practices to customers in Linux-based environments.
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Perform fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base to assist customers and improve operational efficiency.
• Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Collaborate with the Engineering team to influence the operability of Prisma Cloud and its integrations with other technologies.
• Occasional travel to customer sites may be required in the event of a critical situation.
• Participate in an infrequent weekend on-call rotation and provide after-hours support as needed.
• Provide on-call support 24x7 only on an as-needed basis, with minimal frequency.

Your Experience

• BE/B.Tech engineering, equivalent technical degree or equivalent military experience required
• Customer Support 8 plus years of experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers
• Expertise in Cloud Platforms : Proven hands on experience in anyone of the Cloud Platforms (AWS or Azure or GCP)
• Linux and API troubleshooting - Linux operating systems and also knowledge about API based troubleshooting
• Customer Interaction - Significant experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers.
• Problem Solving - Ability to troubleshoot independently in complex environments with mixed applications and protocols.
• Communication - Excellent skills in collaborating with both technical and non-technical stakeholders.
• Nice to Have / Preferred :
• Any Cloud certifications (AWS or GCP or Azure or CKA)
• Knowledge of Network Security (or) Cloud Security (or) vulnerability management
• Familiarity with container security tools (e.g., Twistlock)

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.

• Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs

• Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate.

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.

• Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences

• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.

• Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events

• (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Your Experience

• 6+ years experience in pre-sales/sales engineering

• Understanding of data networking and/or modern application design and cloud architectures

• Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives

• Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal

• Creating and delivering technical presentations, workshops, or technical validation engagements

• Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies

• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions

• Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred

• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.

• Proficient in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Major Account Manager, you will be responsible for managing some of our key Public Sector and GLC customers in Malaysia. You are the primary point–of–contact for major accounts and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high, executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions.

You will lead to identifying and signing appropriate channel partners as well as training them on our solutions. Additionally, your credibility will guide your customers in their search to transition to a more secure online environment. You feel empowered by our product offerings – and love a technical challenge.

Your Impact

• You will specifically be responsible for acquiring and managing key Public Sector and GLC customers in Malaysia
• Employing world–class account management skills to identify cross–selling and up–selling opportunities within the target accounts
• Be a highly competent presenter, with a proven track record in selling to executives
• Develop and maintain detailed account profiles including organisational charts for all accounts to be reviewed by management on a quarterly basis
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up–to–date knowledge of industry trends, technical developments, and governmental regulations that affect target markets
• Develop market strategies and goals for each product and service – understand the strategies, goals, and objectives of accounts
• Lead coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)
• Take full responsibility for accurate sales forecasting by demonstrating in–depth knowledge of sales cycles from initial contact through the procurement process
• Extensive domestic travel and possible International travel as necessary

Your Experience

• At least 10+ years of quota carrying sales experience, ideally in the Malaysia Public Sector space.
• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
• Technical aptitude for understanding how technology products and solutions solve business problems
• Ability to identify problems, reviews data, determines the root causes, and provides scalable solutions
• Strong ability to collaborate with partners and internal technical team to provide world class solutions to out customers.
• Self–motivated with strong experience selling into the public sector space
• Excellent time management skills, and work with high levels of autonomy and self-direction

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.

• Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs

• Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate.

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.

• Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences

• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.

• Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events

• (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Your Experience

• 6+ years experience in pre-sales/sales engineering

• Understanding of data networking and/or modern application design and cloud architectures

• Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives

• Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal

• Creating and delivering technical presentations, workshops, or technical validation engagements

• Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies

• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions

• Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred

• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.

• Proficient in English

All your information will be kept confidential according to EEO guidelines.