דרושים Sr Business Solutions Analyst Workday Time Tracking Integration ב-Palo Alto ב-India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

Your Impact

Team and Individual Impact:

• Work with channel partners, distributors, and sales teams to provide quotes for maintenance and subscriptions renewals prior to contract expiration dates

• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies

• Identify root causes of quoting issues, communicate findings to the broader renewals organization, and work with the cross functional teams to resolve

• Develop KPIs to measure the success of the business, including reporting to understand quote volumes, effectiveness of distribution quoting, etc.

• Maintain thorough and accurate installed customer base and service contract information in SAP and other applications

• Clearly understand all product offering, subscription, and renewal licensing models

• Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com

• Handle and manage internal credits and assets requests

• Proactively provide channel partners with upcoming renewal reports

• Serve as an escalation point to the team and distributors on issues, including those that involve delays on providing timely quotes and system issues

• Closely collaborate with our distributors, channel partners, IT and other stakeholders to proactively communicate and drive renewal quoting changes, pricing, and enablement

• Provide territory coverage support as needed for vacancies, leave of absences, etc.

• Drive and execute follow up communications with our distributors and sales teams on long tail renewals to increase on time renewal rates

Your Experience

• Related experience in renewals management, quoting, or related sales roles

• Change advocate who works well in a fast-paced, deadline driven environment

• High attention to detail and proven organization and administration skills

• Experience using SalesForce.com

• Excellent verbal and written communication skills

• 3-5 years of experience leading, coaching and developing people

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $98000 - $158,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join a new emerging team who is going to be part of Palo Alto’s Unit 42, Working closely with global customers providing the best security in the market
• Own an incident lifecycle from outbreak to full remediation
• Provide critical feedback to the different product, research and engineering and threat hunting teams to help improve the products for the entire Palo Alto Networks’ customer base
• Work closely with Security Research, Threat Intelligence and Threat Hunting teams to remediate and detect new emerging threats
• This position requires flexibility to work primarily during morning and afternoon hours however, occasional night shifts may be required depending on business demands

Your Experience

• 3+ years of experience in a multi tiered SOC/IR is a must
• Experienced with Technologies such as EDR, SIEM, SOAR, FW
• A well established familiarity with attack trends and vectors
• Excellent written and oral communication skills in English
• Some degree of Malware Analysis or equivalent military experience - An advantage
• CEH / CompTIA CYSA+ certifications - An advantage
• Hands-on experience with Cortex XSOAR or Cortex XDR - An advantage

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Your role will centre on relationship management to achieve measurable results in increased revenue, market share, and depth within each sales segment. Your success will span the creation and execution of unique business plans in your region, in partnership with other Palo Alto Networks core sales organizations and channels.

• Business Development : Directly drive revenue by exceeding bookings goals for assigned partners and new initiatives
• Find and generate new customers, while also growing existing accounts and partnerships.
• Identify, create, and implement a comprehensive account strategy to develop new business and drive expansion growth with enterprise customers across your territory
• Scope, negotiate, and close enterprise contracts to exceed all bookings and revenue targets.
• Establish access and create positive business relationships with key executives and senior-level decision-makers
• Develop new accounts and/or expand existing accounts within the region
• Apply your knowledge of the cybersecurity industry, market landscape, technology, and products to educate prospective and current customers on the business value of Unit 42’s offerings and services.
• Develop relationships with select partners in your region to leverage their account presence and drive new growth and further penetration of Expanse’s solutions
• Maintain accurate and up-to-date account intelligence in SFDC, including regular forecasting of business opportunities to Sales and executive leadership
• Proactively identify up-sell opportunities and grow revenue
• Capture and nurture CISO and executive relationships to influence recurring strategic spend and product pull through
• Customer Success : Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction, and advocacy across a portfolio of customers.
• Provide high-touch/white-glove customer outreach immediately post-close to shepherd customers through the on-boarding process
• Drive adoption by ensuring customers apply their purchased offering hours in a timely manner.
• Serve as the first line of defense in solving customer support requests, and coordinate and prioritize timely resolutions with consulting teams
• Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive cybersecurity solution adoption and ensure they are leveraging the solution to achieve full business value
• Ensure continual communication with customers regarding Unit 42 messaging, current offerings, and events
• Serve as a customer advocate in influencing the service and product roadmap.
• Manage performance metrics such as CSAT, renewal rate, up-sell/cross-sell lead identification, and adoption

Your Experience

• Experience in Business Development and Sales roles within the cybersecurity industry
• Experience in Customer Success with an understanding of the customer journey
• A track record of exceeding sales quotas as a Major/Large Account Manager, Regional Sales Manager/Channel Sales, or Enterprise seller focused on F1000 accounts in high-growth companies
• At least 4 years of experience selling Enterprise Security solutions. This includes SOC security-based products or services, such as Incident Response, Breach Management, Malware/Exploit Prevention, and SIEM. Experience with Subscription or SaaS solutions as a direct contributor is preferred
• Deep understanding of channel partners and a channel-centric go-to-market approach in your region.
• In-depth knowledge of how specific industries might leverage security solutions and the ability to succinctly translate complex technical benefits to solve high-leverage business problems
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Ability to work in a fast-paced environment and multi-task
• Willingness to work flexibly as needed and be flexible for travel

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).

Your Impact

• Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Provide configurations, troubleshooting, and best practices to customers
• Work with our Engineering team and influence the operability of the product
• Able to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues

Your Experience

• 4+ years in technical support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers), specifically with Cloud exposure and experience
• A customer-centric mindset is a mandated attitude for this position as a technical support engineer
• Existing knowledge of, and experience with public cloud platform (XaaS) features, capabilities, and best use scenarios
• Existing knowledge of, and experience with application developments or operations under the container / serverless environment on public clouds
• Ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
• Excellent written and verbal communication skills
• Experience supporting Firewall or Network and Security devices is a plus
• Having rich knowledge in Network Security and Networking protocols is a plus

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Your Career

Palo Alto Networks continues to build a world-class product management services portfolio and is looking for a Senior Product Manager for the AI Security team. This role requires a strong leader who will be responsible for the PRISMA AIRS product line. In addition to your own creativity, you will rely on interaction with customers, partners, sales, product managers, and cross-functional partners to understand requirements and needs. You will be expected to define and deliver competitive service offerings that help provide a more complete product experience for our customers. Other responsibilities include collaborating with Product Marketing, Technical Marketing Engineers to create product-related sales and marketing materials and evangelizing the services both internally and externally. Given the nature of your portfolio, your success will be highly dependent on how well you can interact with and guide cross-functional organizations within Palo Alto Networks including Product, IT, Support, Professional Services, Consulting Engineers, Customer Success, Finance, Sales, and Operations.

Your Impact

• Deeply understand how AI systems work, how they differ from traditional software and have a solid view on the AI threat landscape
• Act as a strategic advisor for cross functional teams.
• Correlate technical design patterns and bring unique and deep customer insights and competitive intelligence to eng teams to build highly differentiated products.
• Achieve desired outcomes in fast paced environments within stipulated timelines. Resilience when faced with challenges and a high bias for action to ensure the team stays on track for set goals.
• Utilize data analytics to monitor and analyze operational metrics, identifying trends, anomalies, and areas for improvements that will influence the AI security Product Roadmap
• Day-day product management of feature set and strategy of the AI Security space
• Feature prioritization and tradeoff decision making
• Support New Product Introduction processes, support Beta test process, intro and ramp up programs for new features
• Market and customer analysis, requirements development, business case collateral, product strategy, and product positioning and evangelism
• Strong customer focus with active Customer engagement and relationship development
• Provide support to other departments for owned feature set

Your Expereince

• Proven experience of 10 years in product management, preferably for AI/ML/Cybersecurity-driven products.
• Strong analytical and problem-solving skills, with a track record of using data to drive decisions
• Experience with enterprise products/platforms is required. Experience with cybersecurity and AI/ML-powered solutions for an enterprise platform is a big plus
• Drive to own full product lifecycle, designing new, innovative, and disruptive products with a customer-centric approach
• Strong Hands-on capabilities with a high interest in new technology products
• Experience working with a cross-functional, cross-geographical team
• Excellent presentation, written and verbal communication skills
• Comfortable in an agile environment of rapid iteration, facilitating collaborative work sessions with multi-disciplinary teams
• Demonstrate attention to detail and the ability to comprehend complex product requirements
• Excellent people skills, team mentality
• Demonstrable track record of success​​​​​​
• Bachelor's degree in Engineering - Advanced degree, MBA / equivalent is a plus or equivalent military experience required

You will be part of a global team working on cutting edge AI Security problem statements and bringing the most innovative solutions for our customers to manage AI risks. Palo Alto Networks offers a portfolio of services to assist you with the implementation of your AI security roadmap. Support, Consulting and Education services are available to help you get the maximum protection and value out of your investment and in a range of options designed to fit your specific requirements, regardless of size or project complexity.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Optimize infrastructure costs by monitoring resource utilization, rightsizing instances, and reducing waste to improve cost-efficiency.

• Define and manage service-level objectives (SLOs) and related metrics to ensure service reliability and align with business goals.

• Design and maintain secure cloud infrastructures that prioritize reliability, scalability, and efficiency.

• Develop expertise in new technologies to enhance infrastructure and operations.

• Collaborate with cross-functional teams to ensure applications are production-ready and highly available.

• Automate deployments, monitoring, and alerting to streamline operations and improve reliability.

• Diagnose and resolve critical issues, driving optimization and continuous improvement.

• Participate in on-call rotations to support seamless service operations.

• Contribute to design reviews to enhance system performance and scalability.

Your Experience

• Creative thinker and collaborative team player with strong communication skills and a drive to make a meaningful impact.

• Cloud and Infrastructure: Expertise in provisioning and managing cloud infrastructure on public or private cloud platforms (GCP, AWS, or Azure preferred), with strong proficiency in tools like Kubernetes, Terraform, and Ansible.

• Database Operation: Proficiency in managing and optimizing SQL and NoSQL databases, including operational tasks such as provisioning, scaling, monitoring, backups, and troubleshooting. Experience with platforms like MongoDB, Redis, PostgreSQL, and MySQL is preferred.

• System Reliability: Deep understanding of distributed systems, high-availability architecture, and strategies for scaling and optimizing system performance.

• Service-Level Management: Proven experience defining and managing SLAs, SLOs, and SLIs to ensure service reliability and business alignment.

• Cost Optimization: Expertise in monitoring and optimizing cloud infrastructure costs, including resource allocation and implementing efficient practices.

• Load Balancing and Networking: Hands-on experience with Envoy or similar load balancing technologies, along with strong Linux system administration and advanced network troubleshooting skills.

• Automation and Development: Advanced skills in programming and automation using Python, Golang, or shell scripting to streamline operations and enhance system reliability.

• Production Deployment and Best Practices: Proven experience managing production deployments, ensuring system stability, and enforcing DevOps best practices.

• Monitoring and CI/CD: Familiarity with CI/CD pipelines (GitLab CI preferred) and expertise in designing robust monitoring and alerting systems.

• Collaboration and Communication: Exceptional ability to work with cross-functional teams, communicate effectively, and provide technical leadership.

• Mindset and Motivation: Self-disciplined, self-managed, and self-motivated, with a strong sense of ownership, urgency, and drive. Passionate about infrastructure and monitoring as code.

• Education and Experience: BS/MS in Computer Science, Computer Engineering, or a related field, with 3+ years of hands-on industry experience in Site Reliability Engineering or a similar role managing and improving complex systems at scale..

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $120,000 - $195,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers’ experience and ensure a successful Palo Alto Networks product experience. In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers. You will partner with the Technical Account Manager to effectively become a virtual part of their customers’ teams. You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology technical needs. You will also provide escalation management for any technical issues encountered with their customers’ enterprise deployment, resulting in faster time to value.

Your Impact

• Provide reactive/proactive technical support to top-tier customers
• Provide configuration review, troubleshooting and best practices to named customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Gather and retain customer-specific documentation in a secure location for ease of troubleshooting
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
• Travel will be required to customer sites in conjunction with working with Technical Account Managers for named accounts

Your Experience

• 5+ years of experience in client-facing, technical support type roles
• Excellent written and verbal communication skills
• Experience in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP)
• Experience with Palo Alto Networks products and technology
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols
• Experience with Authentication Protocols (Radius / TACACS) is preferred
• Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms
• Ability to summarise a situation clearly for executives internally and externally, and in delivering presentations to senior stakeholders
• Flexibility to work shift hours as required, including afternoons, evenings, and weekends

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.