דרושים Manager Software Engineering Cortex Cloud ב-Palo Alto ב-India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

Your Impact

Team and Individual Impact:

• Work with channel partners, distributors, and sales teams to provide quotes for maintenance and subscriptions renewals prior to contract expiration dates

• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies

• Identify root causes of quoting issues, communicate findings to the broader renewals organization, and work with the cross functional teams to resolve

• Develop KPIs to measure the success of the business, including reporting to understand quote volumes, effectiveness of distribution quoting, etc.

• Maintain thorough and accurate installed customer base and service contract information in SAP and other applications

• Clearly understand all product offering, subscription, and renewal licensing models

• Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com

• Handle and manage internal credits and assets requests

• Proactively provide channel partners with upcoming renewal reports

• Serve as an escalation point to the team and distributors on issues, including those that involve delays on providing timely quotes and system issues

• Closely collaborate with our distributors, channel partners, IT and other stakeholders to proactively communicate and drive renewal quoting changes, pricing, and enablement

• Provide territory coverage support as needed for vacancies, leave of absences, etc.

• Drive and execute follow up communications with our distributors and sales teams on long tail renewals to increase on time renewal rates

Your Experience

• Related experience in renewals management, quoting, or related sales roles

• Change advocate who works well in a fast-paced, deadline driven environment

• High attention to detail and proven organization and administration skills

• Experience using SalesForce.com

• Excellent verbal and written communication skills

• 3-5 years of experience leading, coaching and developing people

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $98000 - $158,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives
• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement
• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions
• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients
• Travel domestically as needed to meet with customers and attend key business events

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $256,000/yr to $352,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are looking for motivated, smart, hardworking and passionate individuals to join the Next-gen Firewall data plane team. You will be part of a world-class software engineering team that works on various cutting-edge technologies for the firewall. As a member of a data plane networking software group, you will be responsible for designing and developing the next-generation firewall. You will take ownership for large software components, work with product management on real life customer requirements, apply your knowledge to functional design, utilize your programming skills for efficient and robust implementation, and interact with quality assurance and field support teams in the whole software development cycle. The culture at Palo Alto Networks is creative, dynamic and inspiring to tackle real work Cyber-attacks.

Your Impact

• Responsible for development of NextGen Network Security Components and Protocols for State-of-the-art firewalls deployed at Enterprise, Data Center, Cloud, and Service Provider environments.

• Lead the development of L2-L4 network security features, including stateful TCP/UDP inspection, across both hardware and virtual platforms.

• Develop scalable flow architecture for packet processing pipeline using DPDK for multi-core platforms and interface with ASIC functions.

• Develop scalable software solutions for a distributed session architecture spanning across a cluster of firewalls.

• Support critical customer escalations and provide root cause analysis in a timely manner;

• Work with multi-functional team members on feature requirements, including but not limited to Product Management, QA, Support, etc

• Product visionary, ideas on competitive edge, Effective decision maker, take ownership and independently drive, lead tasks and assignments

Your Experience

• 10+ years of strong experience in C Programming and large scale software development on Unix/Linux.

• Expert in common network protocols such as TCP/IP, IPv4, IPv6, multicast.

• Expert in data plane technologies like DPDK based packet processing and performance tuning along with packet Latency / Loss analysis.

• Expert in typical network device features like NAT, ALG, DoS Protection.

• Strong experience in packet processing, parsing, networking (L2 -L4) protocols/architecture, Layer-2/Layer-3/Layer-4 packet flow.

• Expert in computer architecture, cybersecurity, distributed systems.

• Good to have experience in using Broadcom/Marvell chips for switching, QoS and interface management

• In-depth understanding of common software vulnerabilities and mitigations.

• In-depth understanding of linux systems.

• Expert C, Python, Shell script programming skills.

• Tech lead experience in networking domains.

• Strong communication skills to work effectively with multi-functional groups.

• Strong Experience in C++/JAVA programming and XML/JSON understanding is desirable.

• Can-do attitude and ability to take initiative and drive open issues to completion

• BS/MS degree in Computer Science/Engineering or equivalent experience

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Operational Leadership and Team Management:

• Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency

• Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives

• Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

• Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes

• Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered

• Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

• Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs

• Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions

• Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

• Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support

• Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

• Provide weekend and holiday on-call support on an as-needed basis

Leadership and Management:

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment

• Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements

• Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

• Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments

• Experience in Endpoint and Cloud Security industries, familiarity in Cloud services providers (AWS, Azure, GCP, Oracle, etc) and understanding of how Support engineering works in SaaS business model

Collaboration and Communication:

• Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability

• Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)

• Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

More information about the Cortex product can be found

Your Impact

• You will architect and implement resilient infrastructure solutions, with a strong emphasis on performance, security, and sound system design principles
• You will write high-quality product and system development code that contributes to complex product and infrastructure features
• You will lead the design and development of advanced features, collaborating closely with stakeholders to ensure scalable and maintainable solutions
• You will initiate and drive technical design reviews, helping teams align on best practices and architectural patterns
• You will provide expert-level code reviews, delivering in-depth feedback on code style, accuracy, efficiency, testability, and overall quality
• You will spearhead the creation and enhancement of technical documentation, setting standards and promoting best practices across teams
• You will provide advanced operational support and lead incident resolution for tools and applications maintained by the Cortex DevOps Tooling team.

Your Experience

• 10+ years of experience as a Software Engineer, demonstrating deep technical expertise, a passion for innovation, and a strong commitment to building highly reliable, scalable systems that meet strict service level objectives.
• Graduate degree in the field of Computer Science.
• Proficiency with software development in one or more programming languages (Python preferred)
• Proficiency in developing large-scale infrastructure, distributed systems or networks, or experience with Compute technologies, storage, or hardware architecture.
• Proficiency with any major Cloud Provider(s) like GCP, AWS, Azure.
• Experience with developing, deploying, and/or maintaining micro-services architecture with Kubernetes
• Proficiency in code and system health, diagnosis and resolution, and software test engineering.
• Ability to grasp new technologies quickly and prioritize and multitask on multiple responsibilities.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Engineering Manager on the Prisma AIRS Red Teaming team, you will lead a talented, multi-disciplinary team of backend, frontend, and DevOps engineers. This is a critical leadership role where you will blend deep technical expertise with strategic people management to guide the development of an industry-defining AI security product. You will be responsible for the team's execution, fostering a culture of innovation, and ensuring the delivery of high-quality, scalable solutions.

Your Impact

• Lead and Inspire: Build, manage, and mentor a high-performing, full-stack engineering team, fostering a collaborative and inclusive environment.
• Drive Execution: Manage the team’s work and progress, ensuring timely and high-quality delivery of features and capabilities for the Prisma AIRS Red Teaming product.
• Provide Technical Leadership: Guide the team in designing and evaluating robust, scalable architecture. Apply your hands-on experience to review code, technical designs, and contribute to complex features.
• Collaborate Across Boundaries: Partner effectively with cross-functional stakeholders, including product management, design, and other engineering teams, to define roadmaps and deliver cohesive solutions.
• Champion Excellence: Uphold and improve engineering best practices, driving technical and operational excellence within the team.
• Communicate with Clarity: Leverage your strong communication skills to articulate technical vision, strategy, and project status to both technical and non-technical audiences.

Your Experience

• BS/MS degree in Computer Science or a related technical field.
• 15+ years of professional software development experience, with a proven track record of building and shipping high-quality software.
• 5+ years of formal engineering management experience, leading full-stack teams that include backend, frontend, and DevOps engineers.
• Exceptional technical judgment with deep, hands-on experience in designing, building, and evaluating highly scalable, distributed systems.
• Proficiency in reviewing complex code and detailed architecture documents.
• Demonstrated ability to manage project priorities, deadlines, and deliverables in an agile environment.
• Excellent communication and interpersonal skills, with a proven ability to collaborate effectively with diverse stakeholders across the organization.
• Experience with modern cloud platforms (GCP preferred) and CI/CD practices.

Nice to have

• Experience in the cybersecurity or AI/ML domain.
• Prior experience as a tech lead or architect before moving into management.
• A track record of successfully recruiting, hiring, and retaining top engineering talent.
• Experience managing geographically distributed teams.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Your role will centre on relationship management to achieve measurable results in increased revenue, market share, and depth within each sales segment. Your success will span the creation and execution of unique business plans in your region, in partnership with other Palo Alto Networks core sales organizations and channels.

• Business Development : Directly drive revenue by exceeding bookings goals for assigned partners and new initiatives
• Find and generate new customers, while also growing existing accounts and partnerships.
• Identify, create, and implement a comprehensive account strategy to develop new business and drive expansion growth with enterprise customers across your territory
• Scope, negotiate, and close enterprise contracts to exceed all bookings and revenue targets.
• Establish access and create positive business relationships with key executives and senior-level decision-makers
• Develop new accounts and/or expand existing accounts within the region
• Apply your knowledge of the cybersecurity industry, market landscape, technology, and products to educate prospective and current customers on the business value of Unit 42’s offerings and services.
• Develop relationships with select partners in your region to leverage their account presence and drive new growth and further penetration of Expanse’s solutions
• Maintain accurate and up-to-date account intelligence in SFDC, including regular forecasting of business opportunities to Sales and executive leadership
• Proactively identify up-sell opportunities and grow revenue
• Capture and nurture CISO and executive relationships to influence recurring strategic spend and product pull through
• Customer Success : Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction, and advocacy across a portfolio of customers.
• Provide high-touch/white-glove customer outreach immediately post-close to shepherd customers through the on-boarding process
• Drive adoption by ensuring customers apply their purchased offering hours in a timely manner.
• Serve as the first line of defense in solving customer support requests, and coordinate and prioritize timely resolutions with consulting teams
• Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive cybersecurity solution adoption and ensure they are leveraging the solution to achieve full business value
• Ensure continual communication with customers regarding Unit 42 messaging, current offerings, and events
• Serve as a customer advocate in influencing the service and product roadmap.
• Manage performance metrics such as CSAT, renewal rate, up-sell/cross-sell lead identification, and adoption

Your Experience

• Experience in Business Development and Sales roles within the cybersecurity industry
• Experience in Customer Success with an understanding of the customer journey
• A track record of exceeding sales quotas as a Major/Large Account Manager, Regional Sales Manager/Channel Sales, or Enterprise seller focused on F1000 accounts in high-growth companies
• At least 4 years of experience selling Enterprise Security solutions. This includes SOC security-based products or services, such as Incident Response, Breach Management, Malware/Exploit Prevention, and SIEM. Experience with Subscription or SaaS solutions as a direct contributor is preferred
• Deep understanding of channel partners and a channel-centric go-to-market approach in your region.
• In-depth knowledge of how specific industries might leverage security solutions and the ability to succinctly translate complex technical benefits to solve high-leverage business problems
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Ability to work in a fast-paced environment and multi-task
• Willingness to work flexibly as needed and be flexible for travel

All your information will be kept confidential according to EEO guidelines.