דרושים Director Sales Cortex Cloud ב-Palo Alto ב-India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead a team of gifted consultants that deliver the majority of a customer’s first services experience from Palo Alto Networks.

• Lead the largest team of consultants within Palo Alto Networks that are globally dispersed.

• Be responsible for the largest contribution margins per project delivered by your team.

• Enable top-talent to significantly enhance their career within Palo Alto Networks through supporting them to take on new challenging roles in other adjacent departments / functions within Palo Alto Networks.

• Shape the delivery methodology for well defined services to drive maximum value for Palo Alto Networks’ customers.

• Be part of the Technical services leadership team to collaboratively define and execute delivery strategy and then execute tactically to deliver upon these the associated strategic objectives

• Partner with stakeholders such as in-region teams, PMO, RMO, Services sales etc to drive organisational goals for Revenue, Margin, Efficiency and Automation

Your Experience

• Have a deep understanding of leading large (100+) , outsourced, teams of Professional Services consultants, on a global basis, with a minimum of 5 years of experience in a global setting.

• Demonstrable experience in building high performing teams where team members feel appreciated and have their talents fully utilised and explored

• Be highly data driven to allow new initiatives and changes to be underpinned on facts and enable a very high degree of staff commitment and support from staff to execute these successfully.

• Must be comfortable to challenge the status quo in a respectful manner to drive to positive disruption.

• Bring a high level of energy and enthusiasm in leading the team and be willing to get with the team to build a deep level of “grass roots” understanding of the consultants tasks and challenges

• 8+ years of experience in leading teams of technical consultants in either a delivery or pre-sales setting where experience with both is preferable.

• Excellent stakeholder management skills where staying true to the mission of PAN is paramount to the objectives of you and your team.

• Experience in leading culturally diverse teams and in particular have experience with leading teams in India on a remote basis.

• Excellent vendor management and relationship building skills

• Solid financial acumen and experience in running a 10M+ P&L

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

Your Impact

Team and Individual Impact:

• Work with channel partners, distributors, and sales teams to provide quotes for maintenance and subscriptions renewals prior to contract expiration dates

• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies

• Identify root causes of quoting issues, communicate findings to the broader renewals organization, and work with the cross functional teams to resolve

• Develop KPIs to measure the success of the business, including reporting to understand quote volumes, effectiveness of distribution quoting, etc.

• Maintain thorough and accurate installed customer base and service contract information in SAP and other applications

• Clearly understand all product offering, subscription, and renewal licensing models

• Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com

• Handle and manage internal credits and assets requests

• Proactively provide channel partners with upcoming renewal reports

• Serve as an escalation point to the team and distributors on issues, including those that involve delays on providing timely quotes and system issues

• Closely collaborate with our distributors, channel partners, IT and other stakeholders to proactively communicate and drive renewal quoting changes, pricing, and enablement

• Provide territory coverage support as needed for vacancies, leave of absences, etc.

• Drive and execute follow up communications with our distributors and sales teams on long tail renewals to increase on time renewal rates

Your Experience

• Related experience in renewals management, quoting, or related sales roles

• Change advocate who works well in a fast-paced, deadline driven environment

• High attention to detail and proven organization and administration skills

• Experience using SalesForce.com

• Excellent verbal and written communication skills

• 3-5 years of experience leading, coaching and developing people

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $98000 - $158,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives
• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement
• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions
• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients
• Travel domestically as needed to meet with customers and attend key business events

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $256,000/yr to $352,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Operational Leadership and Team Management:

• Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency

• Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives

• Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

• Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes

• Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered

• Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

• Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs

• Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions

• Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

• Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support

• Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

• Provide weekend and holiday on-call support on an as-needed basis

Leadership and Management:

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment

• Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements

• Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

• Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments

• Experience in Endpoint and Cloud Security industries, familiarity in Cloud services providers (AWS, Azure, GCP, Oracle, etc) and understanding of how Support engineering works in SaaS business model

Collaboration and Communication:

• Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability

• Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)

• Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

More information about the Cortex product can be found

Your Impact

• You will architect and implement resilient infrastructure solutions, with a strong emphasis on performance, security, and sound system design principles
• You will write high-quality product and system development code that contributes to complex product and infrastructure features
• You will lead the design and development of advanced features, collaborating closely with stakeholders to ensure scalable and maintainable solutions
• You will initiate and drive technical design reviews, helping teams align on best practices and architectural patterns
• You will provide expert-level code reviews, delivering in-depth feedback on code style, accuracy, efficiency, testability, and overall quality
• You will spearhead the creation and enhancement of technical documentation, setting standards and promoting best practices across teams
• You will provide advanced operational support and lead incident resolution for tools and applications maintained by the Cortex DevOps Tooling team.

Your Experience

• 10+ years of experience as a Software Engineer, demonstrating deep technical expertise, a passion for innovation, and a strong commitment to building highly reliable, scalable systems that meet strict service level objectives.
• Graduate degree in the field of Computer Science.
• Proficiency with software development in one or more programming languages (Python preferred)
• Proficiency in developing large-scale infrastructure, distributed systems or networks, or experience with Compute technologies, storage, or hardware architecture.
• Proficiency with any major Cloud Provider(s) like GCP, AWS, Azure.
• Experience with developing, deploying, and/or maintaining micro-services architecture with Kubernetes
• Proficiency in code and system health, diagnosis and resolution, and software test engineering.
• Ability to grasp new technologies quickly and prioritize and multitask on multiple responsibilities.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Bangalore / Mumbai

Your Impact

• Working with Services Sales to articulate PANW unique perspective on GTM services, credentialing delivery competency, IP and expertise using success stories to meet customer needs

• Gathering, understanding and defining customer specific requirements and expectations for value based outcomes in workshop based scenarios

• Collaborating with Services Sales, Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and value-based outcomes

• Collaborating with Services Sales to drive business growth for PANW Services in your aligned territory

Your Experience

• Proven track record in technical consulting, pre-sales and/or delivery experience, working within an IT or Cyber Security services organization

• Self-motivated and detail-oriented

• Strong written, verbal and presentation skills

• Demonstrated experience in discovery/scope definition workshops with cross-functional internal and customer resources to prepare current state/future state roadmaps and services proposals

• Highly proficient around network infrastructure based security appliances, including but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches, Secure Access Service Edge (SASE), Public Cloud environments including AWS, Azure and GCP, Cloud Native Application Protection Platform (CNAPP) securing applications from code to cloud

• Security Operations (SecOps) experience is desirable

• PANW Platform experience is desirable

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

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Your Impact

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Your Experience

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The Team

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All your information will be kept confidential according to EEO guidelines.