דרושים Business Development/customer Success Manager - Unit ב-Palo Alto ב-India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives
• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement
• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions
• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients
• Travel domestically as needed to meet with customers and attend key business events

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $256,000/yr to $352,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join a new emerging team who is going to be part of Palo Alto’s Unit 42, Working closely with global customers providing the best security in the market
• Own an incident lifecycle from outbreak to full remediation
• Provide critical feedback to the different product, research and engineering and threat hunting teams to help improve the products for the entire Palo Alto Networks’ customer base
• Work closely with Security Research, Threat Intelligence and Threat Hunting teams to remediate and detect new emerging threats
• This position requires flexibility to work primarily during morning and afternoon hours however, occasional night shifts may be required depending on business demands

Your Experience

• 3+ years of experience in a multi tiered SOC/IR is a must
• Experienced with Technologies such as EDR, SIEM, SOAR, FW
• A well established familiarity with attack trends and vectors
• Excellent written and oral communication skills in English
• Some degree of Malware Analysis or equivalent military experience - An advantage
• CEH / CompTIA CYSA+ certifications - An advantage
• Hands-on experience with Cortex XSOAR or Cortex XDR - An advantage

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Your role will centre on relationship management to achieve measurable results in increased revenue, market share, and depth within each sales segment. Your success will span the creation and execution of unique business plans in your region, in partnership with other Palo Alto Networks core sales organizations and channels.

• Business Development : Directly drive revenue by exceeding bookings goals for assigned partners and new initiatives
• Find and generate new customers, while also growing existing accounts and partnerships.
• Identify, create, and implement a comprehensive account strategy to develop new business and drive expansion growth with enterprise customers across your territory
• Scope, negotiate, and close enterprise contracts to exceed all bookings and revenue targets.
• Establish access and create positive business relationships with key executives and senior-level decision-makers
• Develop new accounts and/or expand existing accounts within the region
• Apply your knowledge of the cybersecurity industry, market landscape, technology, and products to educate prospective and current customers on the business value of Unit 42’s offerings and services.
• Develop relationships with select partners in your region to leverage their account presence and drive new growth and further penetration of Expanse’s solutions
• Maintain accurate and up-to-date account intelligence in SFDC, including regular forecasting of business opportunities to Sales and executive leadership
• Proactively identify up-sell opportunities and grow revenue
• Capture and nurture CISO and executive relationships to influence recurring strategic spend and product pull through
• Customer Success : Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction, and advocacy across a portfolio of customers.
• Provide high-touch/white-glove customer outreach immediately post-close to shepherd customers through the on-boarding process
• Drive adoption by ensuring customers apply their purchased offering hours in a timely manner.
• Serve as the first line of defense in solving customer support requests, and coordinate and prioritize timely resolutions with consulting teams
• Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive cybersecurity solution adoption and ensure they are leveraging the solution to achieve full business value
• Ensure continual communication with customers regarding Unit 42 messaging, current offerings, and events
• Serve as a customer advocate in influencing the service and product roadmap.
• Manage performance metrics such as CSAT, renewal rate, up-sell/cross-sell lead identification, and adoption

Your Experience

• Experience in Business Development and Sales roles within the cybersecurity industry
• Experience in Customer Success with an understanding of the customer journey
• A track record of exceeding sales quotas as a Major/Large Account Manager, Regional Sales Manager/Channel Sales, or Enterprise seller focused on F1000 accounts in high-growth companies
• At least 4 years of experience selling Enterprise Security solutions. This includes SOC security-based products or services, such as Incident Response, Breach Management, Malware/Exploit Prevention, and SIEM. Experience with Subscription or SaaS solutions as a direct contributor is preferred
• Deep understanding of channel partners and a channel-centric go-to-market approach in your region.
• In-depth knowledge of how specific industries might leverage security solutions and the ability to succinctly translate complex technical benefits to solve high-leverage business problems
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Ability to work in a fast-paced environment and multi-task
• Willingness to work flexibly as needed and be flexible for travel

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Engineering Manager on the Prisma AIRS Red Teaming team, you will lead a talented, multi-disciplinary team of backend, frontend, and DevOps engineers. This is a critical leadership role where you will blend deep technical expertise with strategic people management to guide the development of an industry-defining AI security product. You will be responsible for the team's execution, fostering a culture of innovation, and ensuring the delivery of high-quality, scalable solutions.

Your Impact

• Lead and Inspire: Build, manage, and mentor a high-performing, full-stack engineering team, fostering a collaborative and inclusive environment.
• Drive Execution: Manage the team’s work and progress, ensuring timely and high-quality delivery of features and capabilities for the Prisma AIRS Red Teaming product.
• Provide Technical Leadership: Guide the team in designing and evaluating robust, scalable architecture. Apply your hands-on experience to review code, technical designs, and contribute to complex features.
• Collaborate Across Boundaries: Partner effectively with cross-functional stakeholders, including product management, design, and other engineering teams, to define roadmaps and deliver cohesive solutions.
• Champion Excellence: Uphold and improve engineering best practices, driving technical and operational excellence within the team.
• Communicate with Clarity: Leverage your strong communication skills to articulate technical vision, strategy, and project status to both technical and non-technical audiences.

Your Experience

• BS/MS degree in Computer Science or a related technical field.
• 15+ years of professional software development experience, with a proven track record of building and shipping high-quality software.
• 5+ years of formal engineering management experience, leading full-stack teams that include backend, frontend, and DevOps engineers.
• Exceptional technical judgment with deep, hands-on experience in designing, building, and evaluating highly scalable, distributed systems.
• Proficiency in reviewing complex code and detailed architecture documents.
• Demonstrated ability to manage project priorities, deadlines, and deliverables in an agile environment.
• Excellent communication and interpersonal skills, with a proven ability to collaborate effectively with diverse stakeholders across the organization.
• Experience with modern cloud platforms (GCP preferred) and CI/CD practices.

Nice to have

• Experience in the cybersecurity or AI/ML domain.
• Prior experience as a tech lead or architect before moving into management.
• A track record of successfully recruiting, hiring, and retaining top engineering talent.
• Experience managing geographically distributed teams.

All your information will be kept confidential according to EEO guidelines.

Your Career

Palo Alto Networks continues to build a world-class product management services portfolio and is looking for a Senior Product Manager for the AI Security team. This role requires a strong leader who will be responsible for the PRISMA AIRS product line. In addition to your own creativity, you will rely on interaction with customers, partners, sales, product managers, and cross-functional partners to understand requirements and needs. You will be expected to define and deliver competitive service offerings that help provide a more complete product experience for our customers. Other responsibilities include collaborating with Product Marketing, Technical Marketing Engineers to create product-related sales and marketing materials and evangelizing the services both internally and externally. Given the nature of your portfolio, your success will be highly dependent on how well you can interact with and guide cross-functional organizations within Palo Alto Networks including Product, IT, Support, Professional Services, Consulting Engineers, Customer Success, Finance, Sales, and Operations.

Your Impact

• Deeply understand how AI systems work, how they differ from traditional software and have a solid view on the AI threat landscape
• Act as a strategic advisor for cross functional teams.
• Correlate technical design patterns and bring unique and deep customer insights and competitive intelligence to eng teams to build highly differentiated products.
• Achieve desired outcomes in fast paced environments within stipulated timelines. Resilience when faced with challenges and a high bias for action to ensure the team stays on track for set goals.
• Utilize data analytics to monitor and analyze operational metrics, identifying trends, anomalies, and areas for improvements that will influence the AI security Product Roadmap
• Day-day product management of feature set and strategy of the AI Security space
• Feature prioritization and tradeoff decision making
• Support New Product Introduction processes, support Beta test process, intro and ramp up programs for new features
• Market and customer analysis, requirements development, business case collateral, product strategy, and product positioning and evangelism
• Strong customer focus with active Customer engagement and relationship development
• Provide support to other departments for owned feature set

Your Expereince

• Proven experience of 10 years in product management, preferably for AI/ML/Cybersecurity-driven products.
• Strong analytical and problem-solving skills, with a track record of using data to drive decisions
• Experience with enterprise products/platforms is required. Experience with cybersecurity and AI/ML-powered solutions for an enterprise platform is a big plus
• Drive to own full product lifecycle, designing new, innovative, and disruptive products with a customer-centric approach
• Strong Hands-on capabilities with a high interest in new technology products
• Experience working with a cross-functional, cross-geographical team
• Excellent presentation, written and verbal communication skills
• Comfortable in an agile environment of rapid iteration, facilitating collaborative work sessions with multi-disciplinary teams
• Demonstrate attention to detail and the ability to comprehend complex product requirements
• Excellent people skills, team mentality
• Demonstrable track record of success​​​​​​
• Bachelor's degree in Engineering - Advanced degree, MBA / equivalent is a plus or equivalent military experience required

You will be part of a global team working on cutting edge AI Security problem statements and bringing the most innovative solutions for our customers to manage AI risks. Palo Alto Networks offers a portfolio of services to assist you with the implementation of your AI security roadmap. Support, Consulting and Education services are available to help you get the maximum protection and value out of your investment and in a range of options designed to fit your specific requirements, regardless of size or project complexity.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Track and research emerging threats and innovate new ways to identify malicious indicators used by malware and attacks, including domains, URLs, IP addresses, sha256, email addresses, etc.;
• Design and build scalable and extensible prevention/detection systems;
• Leverage data-driven approaches, such as statistical analysis, machine learning, and other advanced techniques;
• Convert research results and discoveries into products, research papers, etc.

Your Experience

• BS/MS in Computer Science or related fields with security research experience; PhD in Cyber Security or Machine Learning is a plus.
• Creative thinker and team player. Have great passion and be highly self-motivated in data-driven security research;
• Expertise in DNS and DNS security;
• Good knowledge of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Trees, Logistic Regression, Deep Learning, and Boosting;
• Familiar with large-language models (LLMs) and experience to leverage them to address cybersecurity threats;
• Excellent programming skills in Python, Shell script, Go, or SQL;
• Understanding of core network protocols (TCP/IP, HTTP/HTTPS, etc.);
• Knowledge and experience with modern databases and big data tools, such as MySQL, MongoDB, Elasticsearch, Redis, BigQuery;
• Be comfortable working independently, efficiently;
• Excellent communication (written and verbal) and presentation skills;
• Experience with malware traffic analysis is a plus;
• Experience with graph database (e.g. Neo4j, Amazon Neptune), graph-based analysis is a plus;
• Experience with Google Cloud Platform is a plus;
• Proven success (past publication record, open source project contributions) is a big plus.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $136000 - $219000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Optimize infrastructure costs by monitoring resource utilization, rightsizing instances, and reducing waste to improve cost-efficiency.

• Define and manage service-level objectives (SLOs) and related metrics to ensure service reliability and align with business goals.

• Design and maintain secure cloud infrastructures that prioritize reliability, scalability, and efficiency.

• Develop expertise in new technologies to enhance infrastructure and operations.

• Collaborate with cross-functional teams to ensure applications are production-ready and highly available.

• Automate deployments, monitoring, and alerting to streamline operations and improve reliability.

• Diagnose and resolve critical issues, driving optimization and continuous improvement.

• Participate in on-call rotations to support seamless service operations.

• Contribute to design reviews to enhance system performance and scalability.

Your Experience

• Creative thinker and collaborative team player with strong communication skills and a drive to make a meaningful impact.

• Cloud and Infrastructure: Expertise in provisioning and managing cloud infrastructure on public or private cloud platforms (GCP, AWS, or Azure preferred), with strong proficiency in tools like Kubernetes, Terraform, and Ansible.

• Database Operation: Proficiency in managing and optimizing SQL and NoSQL databases, including operational tasks such as provisioning, scaling, monitoring, backups, and troubleshooting. Experience with platforms like MongoDB, Redis, PostgreSQL, and MySQL is preferred.

• System Reliability: Deep understanding of distributed systems, high-availability architecture, and strategies for scaling and optimizing system performance.

• Service-Level Management: Proven experience defining and managing SLAs, SLOs, and SLIs to ensure service reliability and business alignment.

• Cost Optimization: Expertise in monitoring and optimizing cloud infrastructure costs, including resource allocation and implementing efficient practices.

• Load Balancing and Networking: Hands-on experience with Envoy or similar load balancing technologies, along with strong Linux system administration and advanced network troubleshooting skills.

• Automation and Development: Advanced skills in programming and automation using Python, Golang, or shell scripting to streamline operations and enhance system reliability.

• Production Deployment and Best Practices: Proven experience managing production deployments, ensuring system stability, and enforcing DevOps best practices.

• Monitoring and CI/CD: Familiarity with CI/CD pipelines (GitLab CI preferred) and expertise in designing robust monitoring and alerting systems.

• Collaboration and Communication: Exceptional ability to work with cross-functional teams, communicate effectively, and provide technical leadership.

• Mindset and Motivation: Self-disciplined, self-managed, and self-motivated, with a strong sense of ownership, urgency, and drive. Passionate about infrastructure and monitoring as code.

• Education and Experience: BS/MS in Computer Science, Computer Engineering, or a related field, with 3+ years of hands-on industry experience in Site Reliability Engineering or a similar role managing and improving complex systems at scale..

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $120,000 - $195,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.