דרושים ב-Palo Alto ב-India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Implementing and supporting the Linux infrastructure as code where our globally distributed customer-facing platform runs.

• Provision, configure & support resilient hybrid cloud deployment architecture using the automation framework and make it more efficient

• Manage Linux infrastructure CI/CD platform, work with other SREs in deploying and maintaining automation framework, capacity planning, create and review PKI operational runbooks.

• Manage scalability, capacity planning, redundancy, and resiliency.

• Maintain service availability and performance SLAs based on business and product requirements.

• Contribute to documentation related to design, deployment, validation, operations and DR/BCP.

• Design proactive service monitoring, alerting and trend analysis of underlying infrastructure, and support the operations team in implementation.

• Build and operate compute fabric for 1000s of VMs, Kubernetes Clusters. Develop scripts, build tools and write code to automate routine tasks.

• Provide technical support to platform users

• Respond to security implementation and audits of the environment.

• Plan maintenance windows, write up change requests, present technical updates.

• Participate in On-Call support including participating in RCA as required.

• Design and implement network, compute and application-level monitoring solutions

• Implement integrated and automated processes that drive operational excellence

• Advise on industry best practices as it relates to new product selection

• Drive operational cadences around business planning and performance management to ensure the efficient running of the IT org

Your Experience

• Bachelors/Masters degree in Computer Science, Information Technology or technical stream with the equivalent combination of with Min of 5+ years work experience required.

• Design, implement, and maintain comprehensive monitoring and observability solutions. This includes implementing and managing observability frameworks with a solid understanding of MELT (Metrics, Logs, Events, Traces)

• Strong working experience and exposure to containers and orchestration ( Docker, Kubernetes)

• Experience with administration and orchestration of cloud computing (AWS, GCP, etc.) running virtual or container environments.

• Infrastructure as Code knowledge - Terraform, Ansible, Git, Puppet

• Fluent Scripting skills preferably Python OR Shell OR Bash

• Proficient in CI/CD platforms like Jenkins, CircleCI, etc

• Background knowledge of network and security technologies

• Experience in developing and managing APIs, understanding of API infrastructure optimization and security

• Ability to work cross-functionally across multiple business units, such as product development and engineering

• Must be able to collaborate with a global team spread across multiple time zones.

• Passion, drive, energy, a sense of humour and a great attitude!

• Knowledge of AIOps, Application of Machine Learning/Artificial Intelligence in Cloud Infrastructure, Observability or IT Operations.

Additional experience in one or more of the following areas is a big plus

• Development of self-healing infrastructure and applications.

• Understanding of Big data, data analytics theory and application.

• Exposure to Enterprise Business Applications, ITSM frameworks and tools is a big plus.

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a member of the Virtualization team at Palo Alto Networks, you will develop our next-generation virtualization and service offerings. Responsibilities will include designing and implementing new features and integrations with Azure cloud and other public and private clouds. Core networking improvements in pure software environments in both Virtual machines and Container form factors.

Your Impact

• You will be expected to participate in all phases of the product development cycle, from definition, design, through implementation and test
• Develop functional specifications, assess task requirements and scheduling, and participate in development, debug and support
• Candidate should also have hands-on experience with virtualization technologies, various hypervisors, system software, networking, and have experience with Linux kernel software development

Your Experience

• 3+ years of related programming experience required with BS/MS degree in Computer Science or Electrical Engineering or equivalent or equivalent military experience
• Expert C programming skills
• Strong scripting skills with bash and python
• Have Architecture skills/background for different Azure services like compute, networking, load-balancers, identity management etc
• Good Understanding of Linux Kernel, Networking stack in the kernel
• Strong skills in packet forwarding, Tunneling(GTP, VxLAN) etc.
• Experience developing device drivers and/or Linux kernel development preferred
• Experience with deployment on cloud environments (Azure/AWS/GCP)
• In-depth knowledge in selected network security fields such as stateful firewall, packet processing, TCP stream inspection, network ACL, and HA preferred
• Hands-on development experience on various hypervisors and network virtualization technologies like DPDK, XDP, Packet forwarding area
• Experience with Kubernetes and CNI is preferred
• Ability to work well with a group of senior engineers in a dynamic, fast-paced environment

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

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Your Impact

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Your Experience

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The Team

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All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Build Terraform code and terragrunt terragrunt
• Build automation work follow using python or go code
• Build BGP and networking monitoring/ remediation tools
• Engage with customers on escalations to provide remediation
• Software Architecture and Scalability: Design and enhance software architecture to improve scalability in networking like BGP, OSPF, service reliability, capacity, and performance
• Collaborate with development teams to ensure applications align with infrastructure requirements, focusing on scalability and reliability
• Automation and Infrastructure Provisioning: Write automation code for provisioning and operating infrastructure at a massive scale
• Work with Dev/QA teams to build pipelines and automation for delivering and deploying applications to production
• On-call Support and Incident Resolution: Participate in occasional on-call rotations to support the infrastructure
• Investigate incidents, formulate hypotheses, and identify root causes to solve issues promptly
• Write postmortem reviews and provide remediation recommendations
• Cross-Functional Collaboration: Provide technical assistance to Systems Administrators (SA), Systems Engineers (SE), Customer Support (CS), and Professional Services (PS) teams regarding the product
• Identify missing product features and communicate them to the Product Management (PM) teams
• Customer Interaction and Collaboration: Work with external parties and clients, participating in Proof of Concept (POC) and Proof of Value (POV) activities with SEs and SASE architects for customers
• Conduct customer training sessions and technical webinars
• Identify gaps and collaborate with PMs to make features accessible to customers
• Continuous Improvement: Collaborate with PMs to characterize new features and establish a vision for the product's evolution
• Actively seek ways to enhance the infrastructure, streamline processes, and improve overall system efficiency

Your Experience

• Bachelor's or higher degree in Computer Science, Engineering, or related field or equivalent military experience required
• CCIE in switching, routing
• Strong knowledge of IPv6, and Nat64, IPv6 subnetting
• Proven experience in designing, implementing, and maintaining scalable and reliable infrastructure
• Strong proficiency in automation scripting and infrastructure as code (IaC)
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Effective communication skills, both written and verbal
• Experience working in collaborative, cross-functional environments
• Demonstrated ability to lead and mentor teams
• Python/Go programming
• Additional Requirements: Availability for occasional on-call support
• Willingness to engage with customers directly and represent the technical aspects of the product

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151600/YR - $245293/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking a seasoned Channel Systems Engineer for the dynamic India South Region. This critical role enhances the technical proficiency and market penetration of our channel partners. You will empower partners to present, demonstrate, and implement state-of-the-art cybersecurity platforms, serving as a trusted advisor to expand their customer base and deliver unparalleled value.

As the go-to technical expert, you will help partners redefine their approach to cybersecurity, establishing mindshare for our solutions. You will be the trusted technical advisor for all aspects of modern cybersecurity, covering SASE, Security Operations, and cloud security across CSPs.

Your Impact

• Drive Partner Technical Empowerment: Collaborate with Alliance Managers to foster business growth. Equip partners with technical acumen for effective value articulation, demonstrations, deployments, and ongoing solution support
• Ensure Continuous Development: Facilitate continuous professional development for partner resources on our technology platforms and competitive landscape. Guide partners toward technical autonomy using partner portal, evaluation tools and resources, NFRs, and POC/POV methodologies.
• Achieve Technical Excellence: Mentor partners to attain technical accreditation and certification. Provide expert guidance for developing novel solutions and managed service offerings
• Align Go-to-Market Strategies: Assist partners in aligning GTM strategies to maximize collaborative opportunities
• Cultivate Sales Opportunities: Ensure partners identify, qualify, and lead joint opportunities, providing essential technical guidance. Facilitate value proposition communication between internal and partner teams
• Proactively Drive Engagements: Drive strategic and high-value opportunities with partners along with internal account teams
• Lead Events & Workshops: Actively participate in partner-hosted customer workshops to lead product demonstrations and interactive sessions
• Serve as Key Liaison: Act as a crucial liaison between partners and our Sales/Solution Consultants teams to mitigate challenges, streamline deal cycles, and identify avenues for partner value addition

Your Experience

• 8-12 years demonstrated success in a technical capacity (Solutions Engineer, Sales Engineer, Channel/Partner Systems Engineer), with strong experience generating new business through Channel Partners and Managed Service Providers
• Technical Expertise: Mandatory expertise in at least one of the following critical technology domains:
• SASE (Secure Access Service Edge): Deep understanding of SSE, CSPM, CASB, DLP, SWG, FWaaS, ZTNA, and SD-WAN technologies
• Security Operations (SecOps): Extensive experience with EDR, XDR (endpoint, network, cloud, identity), SIEM & SOAR platforms, Threat Intelligence platforms, Threat Hunting, and Vulnerability Management
• Personal Attributes: Highly self-motivated, meticulously organized, and comfortable operating autonomously across multiple engagements in a dynamic environment, demonstrating the ability to prioritize effectively with minimal oversight
• Robust problem-solving skills, employing a methodical approach to analyze intricate scenarios and achieve rapid resolutions
• Education & Professional Certifications: A Bachelor/Masters of Engineering degree or an equivalent qualification is a prerequisite
• Relevant industry certifications such as CEH, CISSP, OSCP, SANS, or similar credentials are highly valued

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate and partner with Sales Engineering, Sales Operations, Legal, InfoSec, Product Management, and other resources to develop compelling proposal responses for complex opportunities
• Lead the end-to-end proposal development process, from initial RFP/RFQ/RFI review to final submission
• You will develop all proposal response materials including proposal outline, compliance matrix, proposal management plan, proposal kick-off meeting materials, writing templates and plans, and desktop publishing (DTP) of the final response
• Write, edit, proof, organize, format and produce proposals to enhance business development
• Foster strong working relationships with internal stakeholders, and coordinate with subject matter experts (SMEs) to gather and incorporate technical, financial, and operational information
• Identify and mitigate risks related to proposal development and submission
• Ensure win themes, differentiators are included in the proposal and deliver a compelling response to the customer or partner
• Develop reusable and boilerplate content
• Leverage content management platforms, project management applications, and AI to develop content and manage tasks
• Develop timelines and ensure that key deal milestones and deadlines are met
• Be an integral part of a growing team at Palo Alto Networks

Your Experience

• 10+ years’ experience managing in delivering compliant, compelling proposal responses to customers in various types of commercial industries and channel partners
• Proven track record of successfully managing and winning competitive proposals.
• Experience using Responsive (formerly RFPIO proposal automation software) and Asana is preferred
• Ability to deconstruct requirements and develop a compliance matrix
• Strong business and IT modernization acumen including Cyber Security, Networking, and Artificial Intelligence
• Experience in SLED (State, Local, and Education) and Federal is highly preferred
• Experience working for a technology company is highly preferred
• Strong verbal and written English communication skills
• Ability to work independently in fast paced environment
• Well-organized with a very high attention to detail and accuracy with data
• Bachelor Degree required or equivalent experience

Preferred Technical and Professional Expertise

• Proven ability to articulate and write compelling, business-outcome focused, value propositions
• Operate independently to develop proposal outlines, compliance matrices, proposal schedules, and provide leadership and direction to cross-functional teams
• Proficient in Microsoft Office, Google Workplace, and Adobe
• Proven success in a partner-driven environment (FSI/VAR/DISTI)
• Experience in working with cross-functional teams
• Simplicity - must be able to make complex issues easy to understand

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers.

Your Impact

• Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
• Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Work directly with ETAC and Engineering to get customer issues resolved
• Have a thorough understanding of software release and bug cycles
• Conduct multi-vendor troubleshooting
• Has visibility across the entire organization and Executive Leadership
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc

Your Experience

• 5+ years related experience
• Required experience with TCP IP
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• In-depth experience in routing and switching (OSPF, BGP, VLAN)
• Experience with security (IPSEC, SSL-VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS)
• Excellent written and verbal communication skills
• Knowledge of VM and multi cloud environment is good to have
• Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus
• Advanced certifications such as CCIE/JNCIE/PCNSE - an advantage
• Flexibility to work shift hours as required, including afternoons, evenings, and weekends
• Shift timings: 6:30 AM - 3:30 PM

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.