דרושים Systems Engineer - Global/strategic Account ב-Palo Alto ב-צרפת

Key Responsibilities

This position calls for someone who possesses strong communication and problem-solving skills, learns fast and feels confident in a dynamic environment, where decisions are made under the pressure of tight deadlines and inline with various rules of engagement. This person works proactively to drive results, is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

• Act as trusted advisor and partner to Sales teams who offers valuable feedback on contract requirements, deal structure, business terms and identifies potential risks and/or opportunities that can affect performance, future growth and strategic positioning
• Proactively engage in and help Sales teams navigate strategic deals to successful closure, acting as one-touch resource, responsible for liaising with all parties involved in the agreement process (Finance, Legal, Revenue, Order Management, etc.) on behalf of sales
• Where necessary, craft bespoke deal structures in close collaboration with cross-functional stakeholders to secure decision support on possible solutions and aid the drafting of relevant paperwork needed for successful closure
• Provide Senior Leadership with financial models, deal health information and analysis of the commercial and operational requirements to facilitate the risk/reward profile assessment of the opportunities
• Understand gross margin analysis, SSP compliance rules and the impact of any non standard terms on strategic deals, including Enterprise Agreements
• Review and approve non-standard pricing requests and ensure all required approvals, are obtained and clearly documented
• Ensure that all deals adhere to the internal revenue recognition policies and operational guidelines
• Expert in quoting, understanding the portfolio and product interdependencies
• Comply with various Rules of Engagement and keep up to date product knowledge
• Evaluate current processes and offer recommendations for areas of improvement
• Complete ad-hoc projects as required

Preferred Qualifications

• Bachelor Degree in Business Administration or related desirable
• Experience in commercial management, sales operations, finance, accounting or related experience within the software / tech industry
• Strong communication, organizational and problem-solving skills
• Demonstrated capability to build strong working relationships with internal business units
• Experience in working in multi-cultural environment and as part of a team
• Experience in building bespoke commercial models to address specific deal requirements
• Ability to work independently and efficiently in fast paced environment, handling multiple deal elements or parallel deals simultaneously
• Ability to make quick decisions to meet tight deadlines, while remaining diligent and keeping a sound audit record
• Experience in data analysis, financial modeling and margin assessment
• Intermediate/advanced Salesforce.com and G-Suite skills (highly recommended)
• Fluency in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Ability to align partner needs and strategy with the value of Palo Alto Networks
• Provide product demos on all aspects of the Palo Alto Networks Platform
• Provide technical enablement and training to strategic/national partners
• Strategically position Palo Alto Networks with other technologies sold by partners
• Participate in partner business planning activities by supporting the development and execution of the partner technical business plan
• Facilitate the planning and preparation of partner Sales Engineers (SEs) in achieving Palo Alto Networks and industry certifications
• Oversee partner pre-sales activities, including competitive analysis, test plans, demos, proofs of concept, and RFPs
• Cross-communicate Palo Alto Networks and partner value propositions, especially between partner and Palo Alto Networks field SEs
• Understand and effectively present the Palo Alto Networks’ security platform
• Create, execute, and review a technical readiness plan with the CBM/regional sales team, including measurable achievements to track progress
• Provide localized technical training to partner’s pre-sales and post-sales technical resources
• Support product/service training of the partner sales teams
• Educate and promote the use of Palo Alto Networks support model and effective use of available resources
• Collaborate with the CBM/regional sales team on the development and management of the channel partner business plan and mutual action plans
• Understand and communicate the business advantages of a partnership with Palo Alto Networks
• Develop a strong understanding of Palo Alto Networks’ channel partner objectives

Your Experience

• BSCS or equivalent or equivalent military experience required and 5+ years of experience as a Pre-Sales Systems Engineer or Solution Consultant or Sales Engineer or Systems Integrator
• Pre-sales experience handling Commercial customers & partners
• Techno-Commercial Pre-sales experience handling solutions around Network Security (NGFW, IPS/IDS, WAF, DNS security etc), Cloud Security (CNAP, CWPP, WAAS etc), Secops (EDR/XDR, SOAR, SIEM, Threat Management, SOC etc)
• General understanding of local/national partner community, technology trends, and competitive landscape
• Strong communication and listening skills, including effective delivery of presentations
• Ability to write and speak clearly and precisely, and structure information logically for digestion
• Ability to ask questions to clarify situations before acting or making decisions
• An understanding of how to qualify partner needs to create accord
• Flexible and adaptable self-starter with strong relationship-building skills
• Intellectual curiosity, humility, accountability, and positive approach
• Demonstrable experience with systems installation, configuration, and administration of routers/switches, UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
• Experience emphasizing L2-L4 Networking (L2 Switching architectures including Spanning Tree, IP routing including OSPF and BGP, L4 Load-balancing)
• Industry knowledge of security and network product and technology trends
• Experience selling, demonstrating, installing and/or solving network infrastructure security products
• Experience selling network infrastructure based security appliances including, but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches
• Practical experience working with routing and switching products that will be installed adjacent to our appliances
• Strong communication and presentation skills, both written and verbal
• Strong analytical skills, ability to analyze complex multivariate problems and use a systematic approach to gain quick resolution
• Fluent French & English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.

Your Impact

• Respond to user-reported issues in adherence to established Service Level Agreements

• Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions

• Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise

• Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix

• Provide timely feedback into the development process on customer-reported product problems

• Document actions to effectively communicate information internally and to customers

• Facilitate root cause investigations and manage the implementation of corrective and preventative measures

Your Experience

• Previous experience with Endpoint Security software is required
• SIEM experience, including -
• Deep understanding of how SIEMs works
• Experience in creating custom collections and data parsing
• Experience in creating complex correlation rules, reports and dashboard
• Experience in integration and implementation of SIEMs
• Experience working with EDR tools
• Experience with strong communication and customer service skills
• Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
• Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
• 4+ years of experience as a Support Engineer
• Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
• Excellent written and verbal communication skills
• Strong customer advocacy skills and experience, ability to work in difficult customer situations
• Knowledge of Cloud infrastructure a plus
• Experience in incident response a plus
• Experience with scripting a plus
• Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus
• Fluent English is mandatory / Spanish or French or German are an advantage

You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Your Impact

• Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the Area on a quarterly and annual basis
• Proactively engage with and represent as the SPOC and owner, all GCS related topics in Area and execute in alignment with Theatre and Global GCS processes and ways of working
• Collaborate with sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post sales experience. Lead when necessary in critical customer situations
• Work in alignment with the Area leaders to represent PANW to customers where required and deliver an exceptional customer experience
• Actively participate as a core leader of the GCS EMEA leadership team bringing the specific Area related opportunities and challenges to the leadership team with data to enable effective and efficient execution
• Build a strong cross functional interlock and operating cadence with Sales, Product and Technical Consulting teams in Area
• Develop a high performance team of GCS staff creating a cohesive GCS organisation at Area level including direct and matrixed reports and organisations
• Build a growth mindset oriented culture that promotes diversity, continuous improvement, a sense of urgency and customer outcomes.
• Own and drive the overall GCS execution programs; measure, monitor, and report GCS key quarterly targets and metrics and drive programs to assure continuous improvement
• Lead the operating cadence of the business. Create the right operational metrics that are impactful to the customer experience and operating productivity and drive the right priorities and goal settings that deliver measurable improvements.

What You Bring

• Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
• Passion for creating diverse teams and a customer obsessed, outcomes focused culture. Ability to inspire and attract the best talent
• Ability to create a strategy and align resources to execute and drive continuous improvement in alignment with other teams and organisations
• Executive presence; The ability to effectively communicate and influence at senior levels with customers and within the organisation
• P&L/Run the Business experience and mindset; Strategic mindset, ability to scale, strong operational, analytical and problem-solving skills with a track record of making major transformational improvements to customer, operational and financial performance

Your Experience

• 10+ years’ experience in a high growth SaaS/Cloud Enterprise Organization, or similar experience. Including at least 5+ years in a leadership capacity
• Demonstrated experience leading global direct/indirect teams of +10 in customer success, professional services and/or Support organisations
• Experience managing quantified metrics and execution programs to deliver exceptional results and customers satisfaction
• Customer facing experience in senior roles
• Travel requirement up to 30% within the Area
• Experience building and growing teams with both direct and indirect reporting lines
• History of building trusting relationships with regional and Area-level PS delivery teams, Engineering, Sales, Marketing, and service delivery Partners
• STEM Bachelor’s Degree required or equivalent experience. Master’s degree preferred

You’ll be ensuring that your customers are successful with our products and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Ability to align partner needs and strategy with the value of Palo Alto Networks
• Provide product demos on all aspects of the Palo Alto Networks Platform
• Provide technical enablement and training to strategic/national partners
• Strategically position Palo Alto Networks with other technologies sold by partners
• Participate in partner business planning activities by supporting the development and execution of the partner technical business plan
• Facilitate the planning and preparation of partner Sales Engineers (SEs) in achieving Palo Alto Networks and industry certifications
• Oversee partner pre-sales activities, including competitive analysis, test plans, demos, proofs of concept, and RFPs
• Cross-communicate Palo Alto Networks and partner value propositions, especially between partner and Palo Alto Networks field SEs
• Understand and effectively present the Palo Alto Networks’ security platform
• Create, execute, and review a technical readiness plan with the CBM/regional sales team, including measurable achievements to track progress
• Provide localized technical training to partner’s pre-sales and post-sales technical resources
• Support product/service training of the partner sales teams
• Educate and promote the use of Palo Alto Networks support model and effective use of available resources
• Collaborate with the CBM/regional sales team on the development and management of the channel partner business plan and mutual action plans
• Understand and communicate the business advantages of a partnership with Palo Alto Networks
• Develop a strong understanding of Palo Alto Networks’ channel partner objectives

Your Experience

• BSCS or equivalent or equivalent military experience required and 6+ years of experience as a Pre-Sales Systems Engineer or Solution Consultant or Sales Engineer or Systems Integrator
• Pre-sales experience handling Commercial customers & partners
• Techno-Commercial Pre-sales experience handling solutions around Network Security (NGFW, IPS/IDS, WAF, DNS security etc), Cloud Security (CNAP, CWPP, WAAS etc), Secops (EDR/XDR, SOAR, SIEM, Threat Management, SOC etc)
• General understanding of local/national partner community, technology trends, and competitive landscape
• Strong communication and listening skills, including effective delivery of presentations
• Ability to write and speak clearly and precisely, and structure information logically for digestion
• Ability to ask questions to clarify situations before acting or making decisions
• An understanding of how to qualify partner needs to create accord
• Flexible and adaptable self-starter with strong relationship-building skills
• Intellectual curiosity, humility, accountability, and positive approach
• Demonstrable experience with systems installation, configuration, and administration of routers/switches, UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
• Experience emphasizing L2-L4 Networking (L2 Switching architectures including Spanning Tree, IP routing including OSPF and BGP, L4 Load-balancing)
• Industry knowledge of security and network product and technology trends
• Experience selling, demonstrating, installing and/or solving network infrastructure security products
• Experience selling network infrastructure based security appliances including, but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches
• Practical experience working with routing and switching products that will be installed adjacent to our appliances
• Strong communication and presentation skills, both written and verbal
• Strong analytical skills, ability to analyze complex multivariate problems and use a systematic approach to gain quick resolution
• Fluent French & English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As Sr. Manager, Support Architecture & Transformation, you’ll drive the strategic design and deployment of scalable solutions across people, processes, and systems within Global Customer Support. Leveraging deep technical and business process expertise, you’ll lead improvements to the operating model, ensure alignment with long-term business goals, and deliver outcome-driven transformations in a fast-paced environment. You’ll also spearhead AI-powered initiatives focused on scalable systems, data governance, and quality assurance, collaborating closely with Services, Product, Engineering, and IT to achieve measurable gains in service delivery, customer experience, and overall business performance.

Your Impact

• Align business and technical requirements with Global Customer Support Delivery’s organizational goals
• Define complex strategic and technical solutions, and effectively communicate proposed changes across all organizational levels
• Lead AI-driven transformation, integrating machine learning and generative AI into post-sales processes while ensuring quality and data governance
• Architect high-level technical requirements and translate them into actionable user stories, guiding detailed refinement as needed to support effective execution
• Lead cross-functional discussions with Business stakeholders and Support teams to evaluate requests, define capabilities, and shape requirements and use cases
• Champion release lifecycle best practices, quality standards, and foster a collaborative environment that promotes autonomy, transparency, innovation, and learning
• Apply Agile methodologies and demonstrate an understanding of full project lifecycles
• Support change management and coordinate with Business, IT, and Ops to manage dependencies, execute plans, and resolve conflicts, while providing clear status updates
• Understand system architectures, limitations, scaling factors, and design rationale in your program space

Your Experience

• BA/BS in computer science or equivalent or similar experience or equivalent military experience required
• 5+ years of experience in technical program or product management, with a strong focus on AI/ML initiatives
• 10+ years of overall experience in delivering technology solutions
• Experience applying AI to streamline service/support workflows (e.g., accelerating ticket resolution) and driving automation
• Proven track record in modernizing systems (e.g., CRM, Collaboration solutions)
• Proven track record of enabling data-driven decision-making through the use of platforms like Tableau
• Proven track record in driving business transformation projects
• Strong skills in developing product/solution strategy and roadmaps aligned with strategic priorities and business outcomes
• Experience in software development is a plus
• Experience influencing executives and effectively managing diverse stakeholders
• Strong leadership, communication, and collaboration skills across diverse teams and levels
• Strategic thinker with solid problem-solving, analytical, and negotiation abilities
• Self-motivated, detail-oriented, and adaptable to fast-paced environments

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $145000/YR - $234500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred
• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
• Technical aptitude for understanding how technology products and solutions solve business problems
• Identifies problems, reviews data, determines the root causes, and provides scalable solutions
• Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
• Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
• Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
• Excellent time management skills, and work with high levels of autonomy and self-direction
• Strong knowledge of key french public accounts
• Fluent in English and French

All your information will be kept confidential according to EEO guidelines.