דרושים View Job ב-Nike ב-United Kingdom, City Of Westminster

What you bring:

• Using your expertise in the field of exceptional consumer service and product knowledge to serve and deliver a premium brand experience to our consumers.
• Assisting our retail leads and floor managers (Coaches) in training new employees
• Supporting various store departments (e.g. operate cash register, manage incoming and outgoing goods, refill products on shopfloor, build visual displays) and recommending appropriate products to reach sales targets.
• Using your knowledge for digital devices to create a bond between online and offline sales or services in the store.
• Informing consumers and new teammates about the NIKE products and services
• Improving your own knowledge via our tools and training courses to stay up to date and to seek for more insights on sales trends, NIKE products, services, and culture
  

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

As a
Coachyou are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers

• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere

• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)

• Identifying and improving areas based on feedback given by consumers

• Being a brand ambassador for NIKE’s initiatives including training your team

• Ensuring that the store complies with all NIKE standards and guidelines

• Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below:

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards

• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards

• Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.

• Being responsible for monthly initiative launches

• Using our reporting tools to make the best commercial decisions

• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience

• Leading team Engagement on NIKE Community Ambassador activities

• Partnering with senior store leadership, you will oversee the hiring processes including onboarding

• Being responsible for store scheduling

• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life

• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers

• Completing specific training and share completion with athlete services

• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• Attractive salary that evolves with the market and experience

• Opportunity on receiving monthly bonus payments

• Attractive online and in-store employee discounts

• Attractive Benefits Package, Pension & Share scheme

• Exciting development and career opportunities

• Regular training on leadership, sales and products

• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)

• Staff dress to represent NIKE and foster our team spirit

• Access to sports activities

• Opportunities to participate in unique NIKE moments

What you bring:

• A passion for NIKE and/or love of sport

• Experience in retail and/or leadership positions

• Very good command of English language (written and spoken)

• Experience and competency in serving exceptional consumer service

• Ability to coach and develop a strong team

• Strong focus on communication

• Flexibility to work in shifts and on weekends

Watch this to find out about the atmosphere in our stores and learn more about our .

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