דרושים ב-Nice ב-United Kingdom

Working as part of the engineering team you will participate in all testing activities for the ContactEngine platform. This will include functional and non-functional testing using a combination of manual and automated testing with a focus on, and continual drive towards automation.

How will you make an impact?

• Participate in all testing activities within the agile pipeline – estimation, prioritisation, planning and coordination.
• Provide input into platform architecture and implementation of automation tooling and frameworks to facilitate testing, continuous integration, delivery, and deployment.
• Create and execute detailed, comprehensive, and well-structured test plans and test cases that will include both functional and non-functional tests.
• Support the investigation of bugs and live production issues.
• Recreate and verify defects with detailed replication steps, working with the engineering team to ensure efficient resolution.
• Perform thorough regression testing prior to releasing and as and when any bugs are resolved.
• Develop and maintain automated test suites across staging and production environments.
• Creation and maintenance of test data.
• Stay up to date with new testing tools and test strategies.

Have you got what it takes?

• Must have experience in Javascript/Typescript.
• Proven experience in a similar testing role within software development with at least 3+ years of experience.
• Hands-on experience with automated testing of .NET applications and services in a cloud environment with a good understanding of test automation design patterns, practices, tools, and frameworks e.g. BDD, Gherkin/SpecFlow/Jasmine, Selenium, Protractor, Playwright etc. Writing tests using JavaScript, TypeScript etc.
• Experience in creating clear, concise, and comprehensive test plans and scripts, test execution and reporting of the results.
• Practical experience in software testing (planning and execution, manual and automated) across the application landscape e.g. UI, business logic, data access, web services/APIs.
• Sound understanding of different types of tests, their value, and where they fit into the software development lifecycle.
• Experience with cross browser and non-functional testing strategies and tools.

You will have an advantage if you also have:

• Experience working in an Agile/Scrum environment.
• ISEB/ISTQB qualified.
• Experience working in an ISO 27001 controlled environment where data security is paramount.
• Experience using BrowserStack or other third-party selenium grids.
• Knowledge of Git, TeamCity and Octopus Deploy.
• Experience with performance testing and tools.
• Knowledge of SQL.

Reporting into: Manager, Engineering CX.

Role Type: Individual Contributor.

you will be driving new business growth within a designated set of accounts or territory.

How will you make an impact?

• Developing, implementing and maintaining individual sales plans
• Uncovering and creating new opportunities for named accounts
• Creating, driving and closing new business
• Achieving and exceeding annual sales quotas
• Cultivating and maintaining strong client relationships
• Driving new relationships especially in the C Suite and with adjacent lines of business
• Owning the customer experience with a strong focus on customer satisfaction and retention
• Applying best practice sales methodologies and tools
• Using Salesforce for opportunity, campaign and customer/opportunity management

Have you got what it takes?

• Experience in the financial sector in the sell-side or buy-side
• Familiarity with the associated regulatory requirements in EMEA
• Prior experience of sales, and sales leadership in Financial Services Enterprise software (applications and services) within the Sector.
• +6 years of Successful sales experience
• Experience of selling complex, large scale software solutions, directly and via partners
• Existing finance sector contacts, relationship and client management skills that effectively builds trust and credibly
• Ability to understand and position the value and compelling benefits a business can derive from NICE Actimize Compliance solutions
• Creative thinker. Commercially astute.
• Energetic and highly motivated. Very organised.
• Excellent sales competences – presentation skills, negotiation, planning, accurate forecasting
• Degree or MBA calibre required.

Reporting into:Director, Sales

Individual Contributor

Software Developer

● Be able to communicate effectively, including via email, instant message, phone and video conferencing tools.
● Be fierce in your pursuit of product quality.
● Be an excellent problem solver with an active interest in the latest design and development tools and technologies.
● Be knowledgeable and enthusiastic about process.

● Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments.
● Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability.
● Performing testing of your work, fixing defects and helping to resolve customer support cases.

● Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code
● Experience working in collaborative multidisciplinary teams
● Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar
● Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium
● Solid understanding of the principles of network security, authentication and authorization
● Experience of working with databases using Entity Framework
● Good knowledge of SOLID principles
● Experience creating RESTful APIs and ensuring API extensibility
● Experience of SOA (service oriented architectures)

You will have an advantage if you also have:

● Cloud experience (Azure)
● Containers (docker, K8s)
● Security best practice (OWASP top ten)
● OpenIDConnect/Identity server
● Micro service architecture
● MS SQL Server
● Azure DevOps, TeamCity
● Infrastructure as Code (Bicep, ARM templates, Terraform)

● BSc in Computer Science/Software Engineering or equivalent

Have you got what it takes?

• Be able to communicate effectively, including via email, instant message, phone and video conferencing tools.
• Be fierce in your pursuit of product quality.
• Be an excellent problem solver with an active interest in the latest test tools and technologies.
• Be knowledgeable and enthusiastic about process.
• Automated and manual test of complex web applications and server-side components
• Test planning, test case design and execution, within a disciplined Agile process
• Set-up, configuration and maintenance of test environments
• Configuration of test data
• Fault replication and analysis, and testing of software fixes
• Non-functional testing (performance, security, accessibility etc)
• Interfacing with various R&D groups and with support tiers
• Have significant experience of automating tests and test environments
• Have practical knowledge of C#, Web API testing, Azure portal
• Have practical knowledge of software testing methodologies, with an emphasis on Agile testing.
• Be process oriented with good attention to detail
• Follow a structured and analytical approach, with good troubleshooting skills.

You will have an advantage if you also have:

• ISTQB/ISEB qualifications
• Practical experience of:
• SQL Server and SQL administration
• Elasticsearch/Kibana
• JavaScript
• GIT
• Azure
• Knowledge of Fiddler, Azure DevOps/TFS, Visual studio, JMeter
• Experience in Security or Performance non-functional testing
• Experience of WCAG (assistive technologies)
• Degree or equivalent qualification in relevant subject

Requisition ID: 8246.
Reporting into: Group Lead, Engineering.
Role Type: Individual Contributor

, you will be an active participant in the NiCE CXone presales effort. You will interface directly with end users to conduct a thorough discovery process, gathering requirements which facilitate the engineering of voice and data interconnections. These connections enable customers or their partners to use our software platform. After customers have confirmed interest in using NiCE CXone applications, you will be engaged to finalize the design components for voice and data services. You will also interface with existing customers who require connectivity revisions or upgrades.

How will you make an impact?

• Providing direct support to NiCE CXone sales and customer service organizations for pre- and post-sale connectivity engineering needs
• Attain a mastery-level knowledge of the voice and data services available through NiCE CXone Be able to communicate their full functionality and interconnection requirements to customers and their vendors.
• Developing solutions for a wide range of complex applications; solutions are imaginative, thorough, practical and consistent with the organizations' objectives.
• Thoroughly document proposals for standard and customized services. Prepare detailed project plans and order summaries for presentation to end users and their partners.
• Approving designs for sale upon customer acceptance
• Acting as an escalation point to resolve vendor hardware, software and application problems associated to the products and services recommended
• Acting as a mentor for Cloud Connectivity Engineers who need design guidance
• Organizing resources required to successfully accomplish projects and organizational goals
• Establishing and maintaining strong working relationships with various departments in and outside of the company, in order to ensure overall order coordination success
• Approximately 25% travel may be required

Have you got what it takes?

• Bachelor’s degree in information technology or related field, or equivalent work experience required
• 6+ years Telecommunications Circuit Design Engineering or Analysis
• 4+ years in a Sales or Solutions Engineering role
• Demonstrated working knowledge of telecom principles and concepts
• Proven ability to effectively communicate verbally and in writing, together with industry personnel, vendors, sales, service delivery and engineering personnel
• Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with theories, concepts and network principles as well as applied knowledge of established procedures, policies and practices
• Highly organized, motivated and self-sufficient with a desire to win
• Strong customer service and technical support skills, coupled with problem-solving, trouble shooting skills, analytical and decision-making ability
• Advanced knowledge in architecture design and configuration of a wide array of networking and equipment including, OSI model service design with strong emphasis on Ethernet and IP architectures, VoIP Network protocols and designs (SIP, MGCP, SBC, etc), IP4 and IPv6 addressing
• Proficiency with Microsoft Office products: Excel, Word, PowerPoint and Microsoft Visio

You will have an advantage if you also have:

• Prior experience presenting solutions to stakeholders at all levels, both in virtual and face-to-face environments
• Prior experience with provisioning of Dedicated TDM and IP services
• Prior experience in building switching and routing translations for customer or carrier facing connections
• Prior experience with installation and implementation of telephony related equipment such as PBXs, Routers, Firewalls, Switches, etc

Reporting into:Director, Solution Engineering, Platform

Individual Contributor

How will you make an impact?

• Direct impact for bringing products and features into production on time and within budget to secure revenue.
• Ensures that specifications and projects are in line with company’s Compliance efforts.
• Ensures that development is according to the company’s development standards and products produce accurate reporting.
• Ensures expenditures are purchased, accounted for and reported according to the Company’s Purchasing, Travel and Corporate Credit Card policies.
• The Program Manager collaborates with Solutions Management to disseminate market requirements and concepts into actionable work items for Analysts, Engineers, and Quality Assurance Engineers.
• The Program Manager executes the product vision through the software development life-cycle to ensure program goals are met.
• Interface with teams throughout company to drive, plan, and implement software objectives.
• Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
• Provide timely project status updates, risks and issues to all stakeholders.
• Coordinate Release Management to schedule, communicate and drive releases onto each environment.
• Give clear and timely direction for product and project questions.
• Coordinate with Solutions Management for product launches and technical documentation.
• Be an expert with respect to the product line and usability.
• Create and communicate visual layouts and proof-of-concepts.
• Good understanding of competitive landscape.
• Maintain and share deep understanding of the product from the end-user perspective.
• Research available technologies and capabilities in order to drive the most effective product solutions.
• Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
• Occasional travel for client-site visits or industry trade shows.
• Staff selection, coaching, goals, performance, and evaluations.
• Share job knowledge, skills and ideas with other employees.
• Follow the company Code of Ethics and CXone policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CXone.

Have you got what it takes?

• 6+ years working in a key software development life-cycle role
• 10+ years Program, Project, or Product Management experience using formal techniques and principles.
• 10+ year of demonstrated success defining and launching products.
• 5+ years of demonstrated experience writing software specifications.
• 8+ years of project leadership in a cross-functional environment.
• Demonstrated progressive work experience in a lead role.
• Proactive, responsive and committed to removing roadblocks to fulfill timelines
• Strategic thinker, consensus builder.
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts.
• Experience working with and influencing cross-functional teams without formal authority.
• Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields.
• Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
• Excellent facilitation, interviewing, and presentation skills
• Excellent written and verbal communications skills

You will have an advantage if you also have:

• Experience working with graphical user experience and user interface design
• Experience working with object-oriented software development, web services, web development or other similar technical products
• Understanding of standard engineering processes and software development methodologies
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
• Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification

As an Implementation Engineer, you will work on projects that are critical to our Client's success. Our implementation engineers are versatile leaders that enthusiastically take on new challenges as we continually push our technology forward.
Working within the implementation team you will be at the heart of all activity. In consultation with the Customer Success team, Product development, and AI innovation teams you will help design and implement the business and technical requirements of ContactEngine deployments for Market Trials and Production releases.

• Become an expert in ContactEngine solution design consultancy and implementation
• Learn Client’s business processes to define and document requirements for automated transactions of proactive customer journeys
• Document End to End Application Integration Specifications
• Configure, perform E2E testing, debug and deploy the SaaS platform based on client requirements
• Define and implement ContactEngine customer journey optimisation strategies by utilising data analytics in conjunction with a deep understanding of the ContactEngine transactional data model
• Write queries in SQL and build reports and dashboards.
• Collect, organise, analyse, and disseminate information with attention to detail and accuracy
• Write and debug code snippets (in JavaScript)
• Design and test APIs
• Assist with training of new implementation specialists
• Provide on-call support to customers

• Graduated with a degree in a Computer Science / Business Analytics / Data Analytics / STEM type degree
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• Curious with a passion for learning
• A keen problem solver
• Ability to successfully work in a team-oriented, highly collaborative environment

You will have an advantage if you also have

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

Requisition ID: 8224.
Reporting into: Director, Professional Services.
Role Type: Individual Contributor.