דרושים Specialist Technical Writer ב-Nice ב-India, Pune

How will you make an impact?

• Own and manage AWS infrastructure end-to-end, deployed using AWS CDK (Python) and cloud formation.
• Build, maintain, and optimize CI/CD pipelines using Jenkins , ensuring high availability and minimal downtime.
• Architect scalable, secure, and cost-efficient AWS environments using services like (but not limited to) EC2, Auto Scaling Groups, ECS, Fargate, Lambda, ElastiCache, Kinesis, and CloudWatch.
• Identify and implement infrastructure cost optimization strategies and auto-scaling policies.
• Write, maintain, and evolve Infrastructure as Code using AWS CDK (Python).
• Drive monitoring, alerting, and observability initiatives using CloudWatch and third-party tools.
• Collaborate with Engineering and QA teams to support high-quality releases and faster deployments.
• Participate in incident response, root cause analysis, and environment troubleshooting.

Have you got what it takes?

• BS or MS in Computer Science, Engineering, or a related technical discipline.
• 8+ years of hands-on experience in DevOps or Cloud Engineering roles.
• Extensive Python knowledge with experience in AWS CDK for infrastructure provisioning.
• Strong hands-on expertise in AWS cloud services , networking, IAM, and VPC architecture.
• Deep experience with Jenkins pipelines and automation (Groovy/Bash/Python scripting).
• Proven track record in managing and optimizing production-grade AWS environments .
• AWS Certified (at least one Associate level – Solutions Architect, SysOps, or DevOps).
• Expertise in cost optimization, monitoring, and auto-scaling strategies.
• Proficiency in version control systems like GitHub/GitLab.

Sandip Bhattcharjee
Individual Contributor

Have you got what it takes?

• Coordinating sprint stories with team resources to ensure QA commitments are fully achievable
• Hands-on functional and front-end manual test case design and execution.
• Enhance existing Automation test suite using Python programming
• Good understanding of automation
• Design test scenarios and perform test review and provide test reports
• Reviewing Test cases and automation code for other QA team members
• Monitoring daily regression builds to ensure quality of code is consistently maintained.
• Contributing to product design to ensure testability and robustness of products and features.
• Working closely with QA team and Developers to deliver high quality releases for production.
• Strong problem-solving skills and ability to troubleshoot application and environment issues
• Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools

Qualifications:

• Degree in Computer Science, IT Engineering / MCA / MCM / MCS
• Upto 12 + years of experience working in software Industry as a QA engineer (Manual + Automation) with at least 4 years of QA Automation experience
• Hands on experience in implementing Automation
• Hands on experience in POM framework design and development for QA automation using Python /Java (Windows / Linux environment)
• Experience with API automation tools like Postman.
• Experience with basic Database environments (MongoDB / MySQL / PostgreSQL)
• A comprehensive familiarity and proven experience in OOP.
• Good understanding of Java or Python
• Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins, Docker, Kubernetes and Artifactory
• Familiarity and/or experience with public cloud infrastructure and technologies such as Amazon Web Services (AWS), Google Cloud Engine, or Azure
• Experience working on Actimize solutions or Fraud Detection product will be an added advantage
• Experience testing with Fraud Rules Engines will be an added advantage
• Experience testing with Workflow/profile/policies will be an added advantage
• Self-motivated and fast learner with a strong sense of ownership and drive
• Good interpersonal and communication skills; friendly disposition; work effectively as a team player
• Ability to work independently and collaboratively

Tech Manager

• Deliver End-to-End Feature Development
  • You will contribute to the complete software lifecycle—from designing responsive user interfaces to building scalable backend services.
  • Your ability to work across the stack will help ensure seamless, high-quality user experiences.
  • Your contributions will directly improve functionality, speed, and usability for our customers.
• Write Clean, Testable, and Maintainable Code

• You'll follow modern development practices to ensure your code is robust and maintainable.
• This includes writing unit tests, leveraging version control, and participating in peer code reviews. Your focus on quality and consistency will reduce bugs and improve the team’s velocity over time.
• Contribute to Technical Innovation and Improvement
• You’ll be encouraged to bring new ideas and suggest ways to optimize code, tools, or processes.
• Whether it's automating a workflow or refactoring a component, your initiative will help shape a more efficient development environment and build your credibility as a future tech leader.
• Grow with Mentorship and Learning Opportunities
• In this role, along with your work you will have additional responsibilities of team work(scrum, planning etc). You will also get an opportunity to groom other junior team members and plan their work.
• Through feedback, continuous learning, and exposure to both frontend and backend challenges, you'll grow your full stack skills and make meaningful contributions early in your career.

Key Technical Skills:

• Frontend Development
• HTML, CSS, JavaScript – Strong fundamentals for UI development
• React.js or Angular – At least one modern JS framework/library
• Backend Development
• .Netcore 8.0, .net, C#
• RESTful API Development – Designing and consuming APIs
• Authentication & Authorization – JWT, OAuth basics
• Unit Test case writing – NUnit
• Performance metrics
• Database Knowledge
• MSSQL – Relational DB basics, joins, indexing, SP
• MongoDB – Understanding NoSQL schemas, queries(good to have)
• AWS Intermediate
• EC2 – Launching and managing virtual servers
• S3 – Object storage, bucket policies
• Lambda – Writing serverless functions (preferred)
• API Gateway – Connecting frontend with backend APIs
• CloudWatch – Basic logging and monitoring
• IAM – Understanding roles, permissions, and least privilege
• Experience with monitoring tools like Coralogix, Grafana
• Experience with CI/CD & Jenkins, Artifactory
• Experience in GenAI and AI powered tool
• Requirement gathering and Defect management using tools like QC and JIRA
• Experience working on Actimize solutions or Anti Money Laundering, Case Management or Fraud Detection product will be an added advantage
• Self-motivated and fast learner with a strong sense of ownership and drive
• Good interpersonal and communication skills; friendly disposition; work effectively as a team player
• Holds very good attitude and take the accountability of the work
• Ability to work independently and collaboratively

Good to Have:

• Experience in financial markets compliance domain
• Experience in Big-Data
• Shell Scripting knowledge

Qualifications:

• BS/MS in CS or equivalent degree
• 9+ years of experience in R&D engineering (.NetCore, Blazer, Azure, MSSQL, Specflow)

Tech Manager

How will you make an impact?

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Have you got what it takes?

• 10+ years programming/scripting experience with any of the following: (Go, Python, .Net (C#), Node)
• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• 8 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.

, AWS, Azure, DevOps experience.

Reporting into: Tech Manager

Role Type: Individual Contributor

We are looking for an experienced
Technical Writerwith a strong background in software products and technology documentation. The ideal candidate will have 5+ years of experience in creating high-quality, user-friendly technical content that simplifies complex concepts for a wide range of audiences.

As a Technical Writer, you will collaborate closely with product managers, engineers, architects, and UX designers to produce documentation that supports product adoption, improves customer experience, and ensures clarity in technical communication.

How will you make an impact?

• Develop, write, and maintain product documentation , including user guides, API documentation, installation guides, release notes, FAQs, and knowledge base articles.
• Translate complex technical concepts into clear, concise, and engaging content for both technical and non-technical users.
• Collaborate with engineering and product teams to understand features, workflows, and architecture.
• Create content for developer documentation including APIs, SDKs, and integration guides.
• Ensure all documentation aligns with brand guidelines, tone of voice, and style standards .
• Maintain and update documentation in line with product releases and customer feedback.
• Work with UI/UX teams to integrate in-product help, tooltips, and tutorials.
• Contribute to documentation strategy , including structure, format, and knowledge management best practices.
• Leverage tools such as MadCap Flare, RoboHelp, Confluence, Git, Markdown, and CMS systems for authoring and publishing.
• Collaborate with support teams to enhance knowledge base and self-service documentation.

Have you got what it takes?

• Bachelor’s/Master’s degree in Computer Science, Technical Communication, English, or related field .
• 5+ years of proven experience as a Technical Writer for software products.
• Strong ability to understand and explain complex software concepts (cloud, APIs, integrations, enterprise applications, SaaS).
• Hands-on experience with documentation tools (MadCap Flare, Confluence, Markdown, Git, Oxygen XML, or similar).
• Familiarity with Agile/Scrum methodology and product development lifecycle.
• Experience documenting APIs, SDKs, cloud-based applications, and data platforms is a strong plus.
• Excellent written and verbal communication skills with attention to detail.
• Ability to manage multiple projects and deliver high-quality content under tight deadlines.

Tech Manager

How will you make an impact?

• Serve as a Level 2/3 escalation point , interfacing with R&D, Customer Support, Business Partners, and global customers to investigate and resolve complex issues related to NiCE Performance Management applications.
• Ensure clear and consistent communication across internal and external stakeholders throughout the troubleshooting and resolution process.
• Deploy R&D-provided solutions and fixes in production environments, adhering to ITIL Change Management protocols.
• Act as a technical authority , minimizing R&D escalations through in-depth analysis and proactive support.
• Manage and prioritize daily operations, handling critical incidents with urgency and composure.
• Contribute to the Knowledge Base , documenting detailed resolution steps and assisting in onboarding and mentoring other Advanced Support Engineers.
• Execute changes in production environments with care and accountability, ensuring timely escalation of unresolved issues.
• Function as the Subject Matter Expert (SME) for NICE Performance Management in support of product releases, service packs, and ongoing projects.
• Develop and deliver training materials for internal teams and business partners as part of the New Product Introduction (NPI) process, enabling knowledge transfer and readiness.

Have you got what it takes?

• 4–7 years of experience in Linux/Unix administration across different server environments.
• Hands-on experience with Oracle and/or Microsoft SQL Server databases.
• Experience supporting enterprise-level, web-based applications.
• Proven global customer support experience, preferably within financial institutions or trading environments.
• Strong understanding of operating systems (Linux/UNIX/Windows), networking (TCP/IP), and tools like Wireshark.
• Solid analytical skills for data-driven troubleshooting and problem-solving.
• Excellent communication and coordination skills to work across teams and time zones.
• Exposure to Tetra systems , Voice Trading Solutions such as IPC, Etrali, BT, and telephony platforms like Avaya , Cisco , and Mitel (Preferred Skills)
• Knowledge or certification in EMC, MySQL, Microsoft Office Suite, and Windows OS.
• Background in telephony or voice solutions is a plus.
• Familiarity with reporting/BI tools like Tableau is advantageous.
• Industry certifications in relevant technologies will be a strong plus.

Tech Manager
Individual Contributor

This position requires strong experience with Cloud technologies; AWS, Azure and others along with proven knowledge in cloud specific networking, including VPC/VNET design, VPC/VNET peering, VPN Gateways, Cloud VPN, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, Traffic Manager, Direct Peering, Direct connect/Cloud Interconnect/ ExpressRoute and other cloud related endpoints.

How will you make an impact?

• Research and evaluation of Cloud technologies, to address current and future needs.
• Establishment of repeatable design strategies and automation.
• CloudFormation updates using JSON/YMAL, Resource Manager, Deployment Manager
• Design review of fellow architect and engineer designs/implementation plans
• Escalation point for help in deep analysis and problem solving when needed
• May be required to function as a technical lead on projects of any size as necessary.
• Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other
• Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions
• Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. Provides vision on how they may be improved and developed.
• Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.
• Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.
• Acts as a local expert for areas of domain expertise.
• Performs other duties as required.
• Acts as an internal consultant role across multiple business units, representing the Network team

Have you got what it takes?

• 8+ years work experience within an internetworking environment.
• Experience with Cloud technologies: AWS, Azure, GCP
• Experience dealing with Infrastructure as code
• Scripting experience with JSON/YMAL for CloudFormation
• Expert Level experience with Palo Alto and F5 load balancers
• Expert Level experience with network switching and routing
• Extensive knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, SNMP, Multicast, VRRP, HSRP, switching technologies)
• Expert-level understanding of internetworking technologies and tools, including TCP/IP, netflow/sflow, access-control lists, policy routing, firewalls, peering, and DNS
• Significant OSPF and BGP design, implementation, and troubleshooting experience
• Experience with MPLS environments
• Experience with Authentication services such as TACACS+, RADIUS, and RSA SecurID
• Working knowledge of IPV6
• Intermediate Visio skills
• Working knowledge of SIP
• Experience working with Management Systems and SNMP
• Excellent interpersonal, oral and written communication skills along with prior experience in a dynamic, project-oriented team environment.
• A demonstrated history of learning new technologies and adapting them to solve complex problems
• Must pay strong attention to detail and have good organizational skills.​