דרושים Senior Product Owner ב-Nice ב-India, Pune

How will you make an impact?

• Technical Expertise: Serving as a key resource for resolving complex technical issues related to NICE products, utilizing in-depth knowledge of NICE products and associated technologies.
• Support for Installers and Business Partners: Offering expert support to Business Partners and external installers to facilitate successful product deployments and minimize downtime.
• Collaboration with Internal Teams: Working closely with Level 3 support and Research & Development teams to address and resolve high-level technical challenges, contributing to effective problem resolution.
• Log Analysis and Action Plans: Conducting detailed analysis of logs to identify issues and develop actionable plans to address them, improving the efficiency of problem resolution.
• Communication and Presentation: Participating in meetings with internal and external stakeholders to provide updates on technical issues and action plans, ensuring clear and concise communication.
• Ticket Management: Maintaining and managing support tickets within the ServiceNow system, tracking issue progress, ensuring timely resolutions, and documenting relevant information.

Have you got what it takes?

• 5+ years of experience in systems engineering or technical delivery and installation.
• Proven expertise in installing, configuring, and troubleshooting Windows-based environments.
• Experience administering Windows Servers, including local and domain policies, and web servers.
• Strong networking knowledge, including OSI network layers and TCP/IP.
• Skilled in troubleshooting and log analysis.
• Proficient in working with documentation and extracting relevant data.
• Excellent communication and problem-solving skills.
• Proven ability to work effectively in a team environment.
• High orientation towards customer service.
• Ability to quickly learn and adapt to new technologies independently.
• Capability to work under pressure and handle shift and weekend schedules.

You will have an advantage if you also have

• Experience with VoIP/Telephony systems.
• Basic SQL scripting and SQL Server troubleshooting experience.
• Knowledge of NICE Recording and Automation solutions (Engage, NTR, APA) and their integration into customer environments.
• AWS and Azure Cloud certifications.
• Familiarity with network monitoring tools (e.g., Wireshark).
• Basic Linux experience.

Tech Manager
Individual Contributor

As a full-stack Professional Services Software Engineer, you will use cutting edge development tools and techniques to build and enhance applications and processes which extend the functionality of our core platform. In this position, you will assist the team by building applications; troubleshooting and diagnosing issues; testing and deploying applications; and, creating and improving automated processes.

How will you make an impact?

• Design, build, deploy, and enhance multi-tenant cloud software applications that provide critical functionality to our customers
• Build server-side software using Java (Spring Boot) or Node.js
• Create front-end user interfaces using React.js, leveraging modern JavaScript (ES6+) and state management libraries such as Redux or Context API
• Create integrated processes using APIs and cloud computing
• Develop responsive and performant UI components using React frameworks like Next.js or Material-UI.
• Create integrated processes using RESTful APIs, cloud computing, and containerized microservices.
• Work with Docker to build, deploy, and manage scalable applications.
• Automate CI/CD pipelines using Jenkins to streamline software delivery.
• Analyze and compile data, codes, and processes to identify areas of improvement and to resolve issues
• Work jointly with other product and development teams to create cohesive, functional applications
• Work jointly with account teams to understand customer requirements and design best-fit solutions
• Maintain thorough documentation of requirements, deliverables, timelines, progress, meeting minutes, and internal notes
• Continuously evaluate and improve processes to increase efficiency and performance
• Present project updates, outcomes, and recommendations to stakeholders and members of leadership

Have you got what it takes?

• IT experience- 2-4 years
• Strong understanding of programming techniques and tools, as well as the web development cycle
• Prior experience with enterprise backend development using Java or Node.js
• Prior experience designing and building software applications which use RESTful APIs
• Proficiency in front-end development using React.js, including hooks, state management (Redux, Context API), and component-based architecture.
• Experience with React frameworks such as Next.js, Material-UI.
• Degree in Computer Science, Systems Engineering, or a related field, or equivalent relevant experience.
• Functional understanding of REST APIs and JSON, preferably also SOAP APIs and XML.
• Proficiency in writing and optimizing SQL queries.
• Experience with version control (Git, GitHub, GitLab, or Bitbucket).
• Experience with application architecture stacks, including API layer, business logic, data modeling, hosting, network, and UI/UX.
• Hands-on experience with Docker and Kubernetes for containerized deployments and orchestration.
• Experience in setting up and managing CI/CD pipelines using Jenkins.
• Effective communication in English, with excellent verbal and written presentation and facilitation skills.

• Deliver End-to-End Feature Development
  • You will contribute to the complete software lifecycle—from designing responsive user interfaces to building scalable backend services.
  • Your ability to work across the stack will help ensure seamless, high-quality user experiences.
  • Your contributions will directly improve functionality, speed, and usability for our customers.
• Write Clean, Testable, and Maintainable Code

• You'll follow modern development practices to ensure your code is robust and maintainable.
• This includes writing unit tests, leveraging version control, and participating in peer code reviews. Your focus on quality and consistency will reduce bugs and improve the team’s velocity over time.
• Contribute to Technical Innovation and Improvement
• You’ll be encouraged to bring new ideas and suggest ways to optimize code, tools, or processes.
• Whether it's automating a workflow or refactoring a component, your initiative will help shape a more efficient development environment and build your credibility as a future tech leader.
• Grow with Mentorship and Learning Opportunities
• In this role, along with your work, You will also get an opportunity to groom other junior team members and plan their work.
• Through feedback, continuous learning, and exposure to both frontend and backend challenges, you'll grow your full stack skills and make meaningful contributions early in your career.

Key Technical Skills:

• Frontend Development
• HTML, CSS, JavaScript – Strong fundamentals for UI development
• React.js or Angular – At least one modern JS framework/library
• Microsoft blazer
• Backend Development
• .Netcore 8.0, .net, C#
• RESTful API Development – Designing and consuming APIs
• Authentication & Authorization – JWT, OAuth basics
• Unit Test case writing – Specflow
• Performance metrics
• Database Knowledge
• MSSQL/PostgreSQL – Relational DB basics, joins, indexing
• MongoDB – Understanding NoSQL schemas, queries
• AWS Basic
• EC2 – Launching and managing virtual servers
• S3 – Object storage, bucket policies
• Lambda – Writing serverless functions (preferred)
• API Gateway – Connecting frontend with backend APIs
• CloudWatch – Basic logging and monitoring
• IAM – Understanding roles, permissions, and least privilege
• Experience with monitoring tools like Coralogix, Grafana
• Experience with CI/CD & Jenkins, Artifactory
• Experience in GenAI and AI powered tool
• Requirement gathering and Defect management using tools like QC and JIRA
• Experience working on Actimize solutions or Anti Money Laundering, Case Management or Fraud Detection product will be an added advantage
• Self-motivated and fast learner with a strong sense of ownership and drive
• Good interpersonal and communication skills; friendly disposition; work effectively as a team player
• Holds very good attitude and take the accountability of the work
• Ability to work independently and collaboratively

Good to Have:

• Experience in financial markets compliance domain
• Experience in Big-Data

Qualifications:

• BS/MS in CS or equivalent degree
• 4-8 years of experience in R&D engineering (.NetCore, Blazer, Azure, MSSQL, Specflow)

Tech Manager

• Deliver End-to-End Feature Development
  • You will contribute to the complete software lifecycle—from designing responsive user interfaces to building scalable backend services.
  • Your ability to work across the stack will help ensure seamless, high-quality user experiences.
  • Your contributions will directly improve functionality, speed, and usability for our customers.
• Write Clean, Testable, and Maintainable Code

• You'll follow modern development practices to ensure your code is robust and maintainable.
• This includes writing unit tests, leveraging version control, and participating in peer code reviews. Your focus on quality and consistency will reduce bugs and improve the team’s velocity over time.
• Contribute to Technical Innovation and Improvement
• You’ll be encouraged to bring new ideas and suggest ways to optimize code, tools, or processes.
• Whether it's automating a workflow or refactoring a component, your initiative will help shape a more efficient development environment and build your credibility as a future tech leader.
• Grow with Mentorship and Learning Opportunities
• In this role, you'll have the chance to learn from experienced engineers while gradually taking on more complex tasks.
• Through feedback, continuous learning, and exposure to both frontend and backend challenges, you'll grow your full stack skills and make meaningful contributions early in your career.

Key Technical Skills:

4-8 years of experience

• Frontend Development
• HTML, CSS, JavaScript – Strong fundamentals for UI development
• React.js or Angular – At least one modern JS framework/library
• Responsive Design – Using Flexbox/Grid and frameworks like Bootstrap or Tailwind
• Backend Development
• Node.js – Core concepts (event loop, async programming)
• RESTful API Development – Designing and consuming APIs
• Authentication & Authorization – JWT, OAuth basics
• Database Knowledge
• MongoDB – Understanding NoSQL schemas, queries
• MySQL/PostgreSQL – Relational DB basics, joins, indexing
• AWS Basics
• EC2 – Launching and managing virtual servers
• S3 – Object storage, bucket policies
• Lambda – Writing serverless functions (preferred)
• API Gateway – Connecting frontend with backend APIs
• CloudWatch – Basic logging and monitoring
• IAM – Understanding roles, permissions, and least privilege
• Experience with monitoring tools like Coralogix, Grafana
• Requirement gathering and Defect management using tools like QC and JIRA
• Experience working on Actimize solutions or Anti Money Laundering, Case Management or Fraud Detection product will be an added advantage
• Self-motivated and fast learner with a strong sense of ownership and drive
• Good interpersonal and communication skills; friendly disposition; work effectively as a team player
• Ability to work independently and collaboratively

Good to Have:

• Experience with CI/CD & Jenkins, Artifactory
• Experience in financial markets compliance domain

Qualifications:

• BS/MS in CS or equivalent degree
• 4-8 years of experience in R&D engineering (Node, AWS, Data Base)

Manager

This role requires hands-on experience of Advanced Call Flow configurations, Digital Channel and basic knowledge Bot configurations. You’ll support data integration, automate processes, and help clients get the most value from our platform.

How will you make an impact?

• Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions.
• Install, configure, and customize the company’s software products in client environments
• Develop and enhance client-facing reports using tools, ensuring accuracy and performance.
• Leverage Python scripting to automate tasks and streamline implementation workflows.
• Work closely with cross-functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts.
• Train customers and internal stakeholders on product features and best practices
• Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects.
• Present project updates, outcomes, and recommendations to internal stakeholders and client leadership.
• Manage multiple client projects in a fast-paced environment while ensuring timely and high-quality delivery.
• Contribute to continuous process improvement and knowledge-sharing across the Professional Services team.

Have you got what it takes?

• 4+ years of experience in professional services, technical consulting, or enterprise software implementation.
• Knowledge of CCaaS, IVR configuration, and an understanding of multi-channel communication such as SMS, chat, etc.
• Strong proficiency in SQL, with the ability to write optimized queries for large and complex data sets.
• Hands-on experience with relational databases such as MySQL and Oracle.
• Proven experience in building and delivering reporting solutions using BIRT or equivalent tools.
• Working knowledge of Python for scripting or task automation.
• Solid understanding of APIs, web services
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills with a customer-focused approach.
• Ability to manage multiple client projects while maintaining high quality and responsiveness.
• Experience using version control tools like Git, GitHub, GitLab, or Bitbucket.

Serve as one of the top-performing and most proficient engineers in designing, producing, and testing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given.

How will you make an impact?

• Develop software feature(s) according to requirements specifications.
• Develop Innovative ideas to address complex issues or future functionality.
• Provide optimum solutions to complex problems by implementing best industry practices.
• Ensure the intended design and quality levels are met through regular code reviews and testing of the software in-development.
• Lead the end-to-end implementation and support of the software through leading by example to ensure complete quality coverage and high degrees of responsiveness to any issues that come up throughout the complete lifecycle of the software.
• Planning and performing unit testing to ensure fit to design/requirements and perform automation.
• Possess good communication and presentation skills.
• Provide L3 support for issues raised in Prod and lower environments.

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute.
• 5+ years of application programming experience.
• Extensive experience in PHP v 8.x, MySQL and willing to learn new technologies.
• Good to have knowledge in AWS services and tools (Elastic Search, Redis, RabbitMQ, Jenkins, S3, Doctrine, Slim).
• Experience in development using PHP frameworks like Symfony, Slim, CodeIgniter, Laravel.
• Development experience in JavaScript, TypeScript, Angular/ReactJS, will be added plus.
• Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP.
• Experience in building applications using tools like PHP Unit, Docker, Composer.
• In-depth experience in GIT commands and skillful usage of GIT source control.
• Well versed with CI/CD pipelines (Jenkins, Ansible, GitHub Actions)
• Good understanding of design patterns and experience in implementing the same (Factory, Adapter).
• Experience in developing with REST API, API Authorization & Micro services.
• Worked in high performance, highly available and scalable Enterprise applications.
• Strong knowledge of OOAD and Design patterns.
• Development experience building solutions that leverage SQL and NoSQL databases.
• Experience designing and developing scalable multi-tenant SaaS-based solutions.

You will have an advantage if you also have:

• Bring a culture of Innovation to the job.
• Exposure to designing serverless applications in Cloud (AWS)
• Experience in building applications in Contact Center Domain.
• Experience in leveraging Gen AI services while providing solutions.
• Rasa

Tech Manager
Individual Contributor

How will you make an impact?

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Have you got what it takes?

• 10+ years programming/scripting experience with any of the following: (Go, Python, .Net (C#), Node)
• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• 8 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.

, AWS, Azure, DevOps experience.

Reporting into: Tech Manager

Role Type: Individual Contributor