דרושים N-tech Technology Systems Operations Specialist Tsos - Apac ב-Netflix ב-South Korea, Seoul

About the Role

In your role as Sales Partner, UK, you will contribute to the development and execution of the Agency Sales Strategy for the UK market. You will work closely with senior client team members, account planning stakeholders, traders, and investment directors within the largest UK Agency HoldCos. Building strong relationships with both media agencies and advertisers, you will pitch Netflix's ad offerings, become a product expert, and provide excellent customer service while navigating various priorities and time-sensitive requests.

Key Responsibilities:

• Deliver an agency-focused sales approach for the UK to meet and exceed revenue targets and client expectations/servicing.

• Build and maintain strong relationships within some of the UK’s top media agenciesto foster agency teampartnerships and drive revenue growth.

• Develop long-term relationships with key Clients within those portfolios.

• Develop sales strategies for the assigned Account portfolio

• Collaborate with cross-functional teams to ensure the successful delivery of advertising campaigns.

• Leverage Netflix's unique audience insights and premium content offerings to drive revenue growth.

• Monitor market trends, competitor activity and identify opportunities for innovation and growth.

We’re Looking for:

• Approx. 5 years of experience in advertising or media (incl. sales) with a proven track record of delivering revenue growth

• Experience in TV and/or digital and programmatic advertising sales

• Understanding of the Media Agencies/Holding Companies and an established network of relationships within them is required

• A passion for entertainment and our Netflix product

• Fluent in written and spoken English

• Excellent communication and presentation skills

• Strong knowledge of marketing and communication objectives and pillars

• Ability to move easily from strategic thinking to operational tasks

• Ability to work effectively and collaboratively cross‐functionally

• Open to the challenge of starting a new business, comfortable with risk, uncertainty and ambiguity

Job is open for no less than 7 days and will be removed when the position is filled.

Have you ever wondered how we

and our. Please spend time understanding our culture and strategy while you review our role qualifications below.

• Fundamentals of Accounting - We’d like you to have a minimum of 4 years of experience in accounting backed by a degree in business/accounting and a CPA or its equivalent. Some work experience in public accounting is preferred.

• Attention to detail and love for data—We pride ourselves on producing high-quality work, scrutinizing important numbers and formulas for accuracy, and using spreadsheets and system data to reconcile accounts and solve problems; we like our accountants to love Excel pivot tables and be unphased by large data sets.

• Enthusiasm and quick learning - Enthusiasm for designing and building new accounting systems and making improvements to existing systems. Prior work with contract review (revenue, leases, or other complex documents), data entry and analysis, research, and other problem-solving tasks is helpful, but we understand you probably have never done content accounting. That's OK with us because we'll teach you as long as you're excited about learning.

• Curiosity and passion - Our team members ask probing questions, challenge the status quo, make changes to improve processes, and have fun while doing it all; a positive attitude and never settling for “good enough” are key, along with fitting into our unique company culture.

• You have strong communication skills (both written and oral) and are viewed as a strong cross-functional business partner.

• You have a strong accounting background to be comfortable navigating technical accounting guidance under U.S. GAAP.

• Adaptable—You have to be comfortable with an ever-changing ecosystem of content, finance, and accounting issues and projects.

• Flexible to collaborate with our U.S. and other offices across multiple time zones. Willingness to travel to our offices within APAC and overseas.

RESPONSIBILITIES

• Part of the global team responsible for the financial integrity of the company's content commitments, assets (capitalization), liabilities (payments), and expenses (amortization).

• Set up (in proprietary contract management system) and accounting of content license contracts, with a focus on license fee uploads and payment term assignments.

• Review and documentation of content license agreements, which includes interpreting contractual terms and understanding how our accounting policies apply.

• Accounting for owned content produced for APAC.

• Drive process improvements and contribute to exciting projects.

• Maintain cross-functional relationships, including content finance/international finance, tax, legal, and acquisition organizations.

포용성은 넷플릭스의 핵심 가치 중 하나이며, 저희는 모든 지원자에게 의미 있는 면접 경험을 제공하기 위해 노력하고 있습니다. 채용 절차 중 장애나 기타 사유로 지원이나 조정이 필요하신 경우, 귀하의 채용 담당자에게 요청해 주시기 바랍니다.

저희는 고용주로서 균등한 기회를 제공하고 다양성을 존중하며. 저희는 다양성과 포용성에 대해 진지하고 신중하게 받아들이며, 인종, 민족, 종교, 피부색, 출생지, 생물학적 성별, 성별 정체성 및 표현, 성적 지향, 나이, 결혼 여부, 군 복무 또는 장애 여부 등을 이유로 차별하지 않습니다

• Collaborate closely with the APAC Regional Lead to expand and enhance our gifting program across the APAC region.
• Manage day-to-day recipient lists, ensuring accuracy and timeliness.
• Coordinate gift orders with local vendors and agencies, oversee warehouse logistics, and maintain inventory management.

• Develop a deep understanding of colleagues’ work across different teams to identify synergies and support business needs.
• Create and optimize processes and systems for list management, inventory tracking, and agency collaboration to drive efficiency.
• Stay informed on trends in the APAC market and identify potential brand partners to develop custom products tailored to our audience.

• Draft and update internal and external communications, including memos and correspondence with talent representatives.
• Cultivate strong relationships with talent representatives, vendors, and internal stakeholders.
• Maintain exceptional communication skills to represent Netflix with professionalism and clarity.

• Monitor and research new opportunities to elevate the gifting and talent experience.
• Take on ad hoc projects and responsibilities to support the team’s growth and scalability.

• Proven ability to collaborate effectively with senior stakeholders from diverse backgrounds, demonstrating professionalism and adaptability.
• Enthusiastic and knowledgeable about global trends, luxury goods, premium brands, and sought-after items in lifestyle, food & beverage, travel, culture, and consumer technology.
• Positive attitude with a creative mindset and a proactive, forward-thinking approach to problem-solving and innovation.
• Strong written and verbal communication skills in both English and Korean, with the ability to manage multiple tasks and priorities seamlessly.
• Dedicated team player with a strong work ethic, exceptional organizational skills, and keen attention to detail.
• Experienced in managing fast-paced environments, meeting tight deadlines, and handling multiple projects with efficiency and precision.
• Skilled in working with external vendors, agencies, and logistics, with a passion for identifying new opportunities and improving processes.
• Avidly stays informed on emerging trends and demonstrates a deep understanding of cultural nuances across the APAC region.

• Prior experience in curating gifts for celebrities, top-tier business executives, or individuals from high-level society (such as personal shopping, luxury concierge, or assisting high-ranking executives at international companies).
• Work experience in Entertainment Studio is preferred.
• Proficiency in Airtable and Adobe Photoshop or InDesign.
• Fluency in Japanese is a plus

포용성은 넷플릭스의 핵심 가치 중 하나이며, 저희는 모든 지원자에게 의미 있는 면접 경험을 제공하기 위해 노력하고 있습니다. 채용 절차 중 장애나 기타 사유로 지원이나 조정이 필요하신 경우, 귀하의 채용 담당자에게 요청해 주시기 바랍니다.

저희는 고용주로서 균등한 기회를 제공하고 다양성을 존중하며. 저희는 다양성과 포용성에 대해 진지하고 신중하게 받아들이며, 인종, 민족, 종교, 피부색, 출생지, 생물학적 성별, 성별 정체성 및 표현, 성적 지향, 나이, 결혼 여부, 군 복무 또는 장애 여부 등을 이유로 차별하지 않습니다

In this role, you will

• Assist the team with Quality and Efficiency Measurement Solutions: compile monthly quality and efficiency metrics (e.g., how is our BPO time best being spent) and provide areas for improvement. Partner with Ad Operations Managers on building/analyzing a quality dashboard.

• Maintain current training documentation updated throughout the lifecycle of the material

• Manage day-to-day campaign issues or questions with outsourced vendors and be the first tier of technical escalation to troubleshoot

• Partner closely with the Product and Engineering teams to create a pathway to task automation, delegation, or elimination

• Own initial escalations from cross-functional partners (i.e., questionable Ad Policy violation running on the platform, test seat campaigns making noise for Eng/DSE, validate creative length experience in X country, etc.)

• Collaborate with Ad Operations Managers to document trafficking/setup, updates, and workflow optimizations.

• Work with Product and Engineering teams to execute testing for product offering enhancements.

• Serve as internal Ad Operations point of contact to investigate campaign setup related to Ads Policy, Campaign Delivery Troubleshooting, Engineering alerts/validation, etc.

:

• 4+ years of Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams.

• Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation.

• Knowledge and experience working on advertising campaigns with a strong foundation in executing workflows that support quality and efficiency.

• A background in Advertising Systems and Tools (CRM, OMS, Ad Servers, Task Management, Reporting, etc.)

• Comfortable working with cross-functional teams, including Ads Policy, Product, and Engineering.

• Experience interacting with BPO vendors and managing the vendor's tasks of campaign setup and management, including but not limited to trafficking, QC, and reporting.

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Experience supporting multiple regions and timezones

• Fluent in Korean and English, additional languages are a plus (Japanese)

포용성은 넷플릭스의 핵심 가치 중 하나이며, 저희는 모든 지원자에게 의미 있는 면접 경험을 제공하기 위해 노력하고 있습니다. 채용 절차 중 장애나 기타 사유로 지원이나 조정이 필요하신 경우, 귀하의 채용 담당자에게 요청해 주시기 바랍니다.

저희는 고용주로서 균등한 기회를 제공하고 다양성을 존중하며. 저희는 다양성과 포용성에 대해 진지하고 신중하게 받아들이며, 인종, 민족, 종교, 피부색, 출생지, 생물학적 성별, 성별 정체성 및 표현, 성적 지향, 나이, 결혼 여부, 군 복무 또는 장애 여부 등을 이유로 차별하지 않습니다

• Technology Operations & Support Management

  • Lead and oversee the day-to-day operation of tools and services, ensuring the provision of exceptional onsite and remote IT support and infrastructure. This includes tailoring solutions to meet the specific needs of VFX teams throughout the region.

  • Provide expert technical assistance to our VFX partners, addressing challenges related to hardware, software, cloud services, and real-time collaboration tools.

• Collaboration

  • Partner with N-Tech, A/V, Sourcing, Engineering, and studio operations teams to maintain stable and scalable production environments.

  • Develop and refine collaborative workflows to improve efficiency and productivity, leveraging the latest tools and technologies to support team collaboration.

• Monitoring, Troubleshooting, and Escalation

  • Proactively monitor, diagnose, and resolve issues affecting VFX production workflows.

  • Serve as the escalation point for high-priority issues, collaborating with internal and external teams to design systems and workflows for long-term success.

  • Act as the primary contact for critical technical incidents, ensuring swift resolution to minimize disruptions.

  • Work with engineering partners to troubleshoot and escalate complex issues.

• Analysis and Process Development

  • Develop and maintain root cause analysis reports post-escalation to identify workflows or systems that can mitigate recurring issues.

  • Create and maintain runbook documentation for stakeholders to self-serve and for support teams to troubleshoot, resolve, and escalate issues.

• User Experience and Relationship Building

  • Integrate deep product knowledge with qualitative and quantitative data to assist the Workforce Productivity team in reducing friction and complexity in the user experience.

  • Utilize data-driven insights to communicate user friction with technology, aiming to influence product, engineering, and partners to simplify and enhance productivity.

  • Cultivate strong, trusting relationships with partners, stakeholders, and N-Tech Reliability Specialists to drive seamless user experiences.

  • Build and maintain strong partnerships with artists and production staff, understanding their challenges and proactively addressing needs.

• Team Leadership and Communication

  • Independently tackle significant challenges within the team, ensuring comprehensive solutions that align with our department's goals.

  • Communicate effectively and engage with both technical and non-technical stakeholders in a global and diverse environment.

  • Support team members by promoting a collaborative and inclusive environment. Engage effectively with team members and cross-functional teams through meetings and reviews.

• Language and Communication

  • Business-level fluency in speaking and writing English and Korean.

  • Excellent interpersonal and communication skills, both written and verbal. Proven ability to create clear process and procedure documentation on complex topics.

• Technical Expertise

  • Familiarity with on-site studio needs for Animation, Visual Effects, Games, or post-production workflow subject matter expertise.

  • Expertise in troubleshooting studio infrastructure (storage, network, etc.), MacOS, Windows, Linux SaaS applications, and AV systems.

  • Proven ability to learn new technologies quickly and independently.

• Analytical and Problem-Solving Skills

  • Data analyst skills to uncover patterns and shifts in user/technology behavior.

  • Strong analytical skills to identify trends, optimize workflows, and improve support models. Ability to analyze support data for product and operational improvement.

• Work Ethic and Adaptability

  • Proven ability to work independently with minimal supervision; must be a self-motivated self-starter who can initiate ideas amidst ambiguity.

  • Ability to prioritize work across multiple independent tasks with limited supervision.

  • Flexible in a dynamic and evolving environment, with the ability to prioritize and resolve technical issues efficiently in a fast-paced setting.

• Leadership and Initiative

  • Ability to act as an informed captain, driving new initiatives concerning workflows and support.

• Experience with ITSM Tools and Global Teams

  • Experience using JIRA, Confluence, Kibana, Tableau, Zendesk, and other ITSM tools.

  • Experience working with distributed and remote teams in a global VFX environment.

포용성은 넷플릭스의 핵심 가치 중 하나이며, 저희는 모든 지원자에게 의미 있는 면접 경험을 제공하기 위해 노력하고 있습니다. 채용 절차 중 장애나 기타 사유로 지원이나 조정이 필요하신 경우, 귀하의 채용 담당자에게 요청해 주시기 바랍니다.

저희는 고용주로서 균등한 기회를 제공하고 다양성을 존중하며. 저희는 다양성과 포용성에 대해 진지하고 신중하게 받아들이며, 인종, 민족, 종교, 피부색, 출생지, 생물학적 성별, 성별 정체성 및 표현, 성적 지향, 나이, 결혼 여부, 군 복무 또는 장애 여부 등을 이유로 차별하지 않습니다

Key areas of responsibilities include:

• Collaborate with channel partners to create demand, developing scaled mechanisms and playbooks to unlock new clients and grow high-potential opportunities.

• Own day-to-day inbound for always-on programmatic deals sourced by DSP partners, consulting on operational needs for programmatic campaigns and ensuring alignment with campaign objectives and client goals.

• Develop and scale operational best practices in a predictable and repeatable manner across channel partners to enhance discoverability and facilitate effective buying for customers across the APAC region.

• Partner with Sales Revenue teams to identify trends and health of always-on deals, such as spend, net new advertisers, growth, churn, and accounts ready for ‘graduation’; use insights to improve deal curation strategy.

Basic Qualifications

• 5+ years of digital advertising and client facing roles with a focus on data analysis experience

• Experience with annual brand and media planning; deep understanding of ad tech and programmatic advertising, industry trends, emerging technologies, and changes in the programmatic landscape.

• Experience analyzing data and best practices to assess performance drivers

• Multilingual language skills with fluency in English plus a second/third language preferred (e.g. Japanese, Korean).

포용성은 넷플릭스의 핵심 가치 중 하나이며, 저희는 모든 지원자에게 의미 있는 면접 경험을 제공하기 위해 노력하고 있습니다. 채용 절차 중 장애나 기타 사유로 지원이나 조정이 필요하신 경우, 귀하의 채용 담당자에게 요청해 주시기 바랍니다.

저희는 고용주로서 균등한 기회를 제공하고 다양성을 존중하며. 저희는 다양성과 포용성에 대해 진지하고 신중하게 받아들이며, 인종, 민족, 종교, 피부색, 출생지, 생물학적 성별, 성별 정체성 및 표현, 성적 지향, 나이, 결혼 여부, 군 복무 또는 장애 여부 등을 이유로 차별하지 않습니다

Key Responsibilities

• Collaborate with Netflix leadership to align technology strategies with the studio’s long term goals.

• Create and execute a technology operations strategy aimed at boosting development efficiency by utilizing automation and predictive support models to streamline processes.

• Cultivate and lead a high performing team, promoting growth, technical excellence and innovation in VFX, while advancing technical support services to ensure scalability, security, and operational excellence.

• Advocate for user centric and efficient technology experiences across all studio operations with a focus on VFX capabilities.

• Oversee the daily operations of the Technology Systems and Operations Specialists (TSOS) team, ensuring optimal performance workflows by eliminating obstacles, optimizing support workflows and automating troubleshooting processes.

• Implement best practices for technical support and issue resolution using data driven insights to enhance efficiency and resource utilization.

• Collaborate with cross functional teams to enhance supportability and address recurring technology challenges in VFX, ensuring seamless integration of Netflix owned and third party development tools.

• Partner with Engineering, Render and product teams to gather feedback and provide insights, driving continuous improvement in VFX and build partnerships with regional stakeholders to enhance productivity and align support strategies with organizational goals.

Skills and Experience

• Business-level fluency in speaking and writing English and Korean.

• Proven experience in a management role in Tech Support, or a related field, with the ability to lead a team of 6+ individuals.

• Strong foundational understanding of IT infrastructure, networking, cloud, and SaaS applications, with hands-on experience in Google G Suite.

• Proficient in advanced troubleshooting for Mac OS, Chrome OS, Windows OS, Linux, and various applications.

• Proven track record of fostering collaborative relationships with partner teams and managing people across time zones and cultures.

• Strong communication skills to effectively engage with both technical and non-technical stakeholders in a global and diverse environment.

• Experience in making informed and agile decisions at the global, regional, or country level, with a focus on high-velocity execution.

• Flexibility in working hours to meet the needs of the business, with a proactive, can-do attitude.
  

포용성은 넷플릭스의 핵심 가치 중 하나이며, 저희는 모든 지원자에게 의미 있는 면접 경험을 제공하기 위해 노력하고 있습니다. 채용 절차 중 장애나 기타 사유로 지원이나 조정이 필요하신 경우, 귀하의 채용 담당자에게 요청해 주시기 바랍니다.

저희는 고용주로서 균등한 기회를 제공하고 다양성을 존중하며. 저희는 다양성과 포용성에 대해 진지하고 신중하게 받아들이며, 인종, 민족, 종교, 피부색, 출생지, 생물학적 성별, 성별 정체성 및 표현, 성적 지향, 나이, 결혼 여부, 군 복무 또는 장애 여부 등을 이유로 차별하지 않습니다