דרושים Customer Marketing Manager Emea ב-Mongodb ב-Ireland, Dublin

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program.

• Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 10 years of Software development background, with Cloud storage and compute products
• Experience with Service Oriented Architecture and Cloud Infrastructure
• Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Design, maintain, and improve the processes and tools that power program delivery
• Build strategic partnerships with Product and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody and

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody and

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

• 7-10 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
• 4 + years Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
• 2+ years of technical product experience or education
• Bachelor's degree, technical degree preferred
• A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Prior exposure to database, cloud and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

• Build active and meaningful relationships with customers, working closely with other MongoDB partners
• Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
• Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
• Optimally identify and mitigate risk of churn
• Ensure high customer satisfaction and referenceability
• Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program

• Risk Mitigator - identifying blockers to success and preventing long term churn
• Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
• Account Strategist - helping MongoDB see where the customer’s business is going
• Business Builder - finding opportunities for your customers to adopt new features and open new use cases

This role can be based anywhere in the eastern & central time zone of the United States or Canada

• 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals
• Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go
• Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL
• Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
• Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Excellent analytical, diagnostic skills, and problem-solving skills
• High motivation for a role that combines deep technical and customer-management dimensions
• Confidence speaking and presenting in a collaborative customer setting
• Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 20%)

• Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
• Deliver customer classroom-based training to architect, developer, and operations roles
• Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
• Cultivate your individual MongoDB reputation as a trusted advisor to guide MongoDB and our customers into the future
• Partner with Product and Engineering teams to influence the direction of the MongoDB product roadmap

• Become a field expert in “everything MongoDB”
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Gain a reputation as a trusted advisor with your clients, large and small
• Ensure your client’s success with their MongoDB endeavors
• Maintain the required level of billable utilization
• Influence MongoDB product development by contributing experience from the field
• Successfully communicate the product roadmap to external clients
• Constantly work on improving yourself, our products, and our team

• Manage Core Systems & Workflows: Own the implementation and upkeep of program management tools, ensuring deliverables are logged, workflows are consistent, and stakeholders have the visibility they need to succeed
• Standardize & Improve Processes: Build and maintain a living library of Standard Operating Procedures (SOPs) that define how recurring processes should run, while continuously identifying opportunities to improve efficiency and scale operational excellence across the organisation
• Ensure Asset & Data Accessibility: Define how marketing assets, insights, and deliverables are organised and shared across teams — ensuring they are kept up to date, properly version-controlled, accessible for the right teams and systems, and easy to find. You will also track and reconcile program data (e.g., scorecards, dashboards, events, or content metrics) to provide leaders and other key stakeholders with timely, reliable data
• Support Content & Program Operations: Manage the machanics of content and program execution, including packaging and distributing assets across internal and external channels and coordinating recurring operational tasks within our teams and with other stakeholders and processes such as scheduling reviews, tracking approvals, data management, and keeping workflows aligned
• Special Projects & Strategic Priorities: The rapid innovation in our ecosystem and the customer-centric nature of our business mean that our teams are regularly asked to get involved with cross-functional and high-visibility strategic initiatives. We expect our Program Operations Specialists to be always ready to adapt to temporary or longer-term shifts in their scope and goals to support the evolving needs of the business

• 1–3 years of experience in marketing operations or marketing program coordination
• Strong organizational skills with proven ability to manage multiple projects simultaneously
• Experience and confidence using project management and collaboration tools (e.g., Monday.com, Wrike, Seismic, Google Drive)
• Excellent written and verbal communication skills, with the ability and confidence to present to senior-level stakeholders
• A proactive, adaptable learner with a growth mindset and interest in marketing and developer ecosystems
• Bonus: experience creating SOPs, managing content libraries, or supporting marketing programs or content workflows (e.g., publishing or managing social channels)

• Manage Core Systems & Workflows: Own the implementation and upkeep of program management tools, ensuring deliverables are logged, workflows are consistent, and stakeholders have the visibility they need to succeed
• Standardize & Improve Processes : Build and maintain a living library of Standard Operating Procedures (SOPs) that define how recurring processes should run, while continuously identifying opportunities to improve efficiency and scale operational excellence across the organization
• Ensure Asset & Data Accessibility: Define how marketing assets, insights, and deliverables are organized and shared across teams — ensuring they are kept up to date, properly version-controlled, accessible for the right teams and systems, and easy to find. You will also track and reconcile program data (e.g., scorecards, dashboards, events, or content metrics) to provide leaders and other key stakeholders with timely, reliable data
• Support Content & Program Operations: Manage the mechanics of content and program execution, including packaging and distributing assets across internal and external channels and coordinating recurring operational tasks within our teams and with other stakeholders and processes such as scheduling reviews, tracking approvals, data management, and keeping workflows aligned
• Special Projects & Strategic Priorities: The rapid innovation in our ecosystem and the customer-centric nature of our business mean that our teams are regularly asked to get involved with cross-functional and high-visibility strategic initiatives. We expect our Program Operations Specialists to be always ready to adapt to temporary or longer-term shifts in their scope and goals to support the evolving needs of the business

• 1–3 years of experience in marketing operations or marketing program coordination
• Strong organizational skills with proven ability to manage multiple projects simultaneously.
• Experience and confidence using project management and collaboration tools (e.g., Monday.com, Wrike, Seismic, Google Drive).
• Excellent written and verbal communication skills, with the ability and confidence to present to senior-level stakeholders.
• A proactive, adaptable learner with a growth mindset and interest in marketing and developer ecosystems.
• Bonus: experience creating SOPs, managing content libraries, or supporting marketing programs or content workflows (e.g., publishing or managing social channels).

• 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Bilingual Polish and English

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

REQ ID 425315