דרושים Technical Services Engineer ב-Mongodb ב-India, Bengaluru

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. Our ideal TSE candidate should also have:

• 5+ years of relevant experience
• Strong technical experience in one (or more) of the following areas
• Systems administration
• Scalable and Highly available distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• A B.Tech / B.S. or equivalent work experience

• Basic understanding of AI, including ML, LLMs, and RAG principles.
• Experience on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

• In 3 months , you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
• In 6 months , you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
• In 12 months , you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

• The Senior Salesforce DevOps Engineer will play a crucial role in streamlining and automating the release and deployment processes for our Salesforce-based applications.
• This role requires deep expertise in CI/CD pipeline design, strong experience with Gearset, GitHub Actions, or Jenkins, and proficiency in scripting languages such as Python or Shell to automate deployments and environment management.
• The candidate will be responsible for building, maintaining, and optimizing deployment pipelines, managing source control strategy in GitHub, and ensuring release governance by integrating security scans, code quality checks (PMD, Clayton), and automated testing.
• Effectively work autonomously and collaboratively to design and implement scalable and secure DevOps solutions for both tactical and project-related deliverables.
• Work closely with QA, development teams, and program managers to refine deployment processes, enhance system stability, and improve developer productivity.
• Ensure appropriate controls, monitoring, and documentation are in place to create a reliable, secure, and compliantSalesforce DevOps environment.

• CI/CD Pipeline Management: Design, implement, and maintain CI/CD pipelines to automate the software development lifecycle
• Salesforce Integration: Manage and optimize the integration of Salesforce within our DevOps processes, including deployment, data migration, and synchronization
• Deployment Management: Run the deployment process for all applications, ensuring smooth and efficient releases
• Monitoring and Logging: Set up and maintain monitoring and logging solutions to ensure the health and performance of applications
• Collaboration: Work closely with development, QA, and operations teams to streamline workflows and ensure the delivery of high-quality software
• Automation: Develop and maintain automation scripts using Python to improve system reliability and developer productivity
• Security: Implement and enforce security best practices in the DevOps processes
• Troubleshooting: Diagnose and resolve issues in development, test, and production environments
• Documentation: Create and maintain comprehensive documentation for all DevOps processes and procedures
• Disaster Recovery: Develop and maintain disaster recovery plans and procedures to ensure business continuity
• Performance Optimization: Continuously analyze and improve system performance, scalability, and reliability
• Mentoring and Training: Provide guidance and training to junior DevOps engineers and other team members
• Compliance and Audits: Ensure that all systems and processes comply with industry standards and regulations, preparing for and participating in audits as necessary
• Configuration Management: Implement and maintain configuration management tools to manage code and infrastructure versions effectively
• GitHub Management: Manage and optimize the use of GitHub for version control, code collaboration, and repository management
• AI Integration: Work on integrating AI and machine learning models into DevOps processes to enhance automation, predictive analysis, and system performance
• Continuous Improvement: Identify opportunities for process improvements and implement DevOps best practices across the organization

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• 10+ Years of Salesforce experience with atleast 5+ years of experience in Salesforce DevOps and CI/CD pipeline management
• Strong knowledge of Salesforce Metadata API, Scratch Orgs, and source-driven development
• Experience with CI/CD tools like Gearset, Jenkins, GitHub Actions, Azure DevOps, or Bitbucket Pipelines
• Scripting expertise in Shell, Python, or JavaScript to automate DevOps processes
• Proficiency in Git-based version control and best practices for branching, merging, and code management
• Experience working with SFDX, PMD, Clayton, SonarQube, or similar tools for code quality and security
• Strong knowledge of release management, deployment strategies, and rollback planning
• Experience in Salesforce environment management (Sandboxes, Scratch Orgs, Data Seeding, Data Masking)
• Knowledge of Salesforce packaging (Unlocked & Managed Packages)
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) are a plus
• Proven analytical and problem-solving ability to grasp concepts quickly and deliver results against ambitious timelines

• In 3 months, you will have acquired complete knowledge of the CRM systems and tools at MongoDB and also have a full grasp of the current business process and implementations by working closely with the senior resources in the team
• In 6 months, you will have successfully implemented and delivered one or two critical projects in the Salesforce CRM area and become a technical SME in MongoDB Salesforce systems and implementations
• In 12 months, you will have established successful relationships with our key partners and become the go-to person for anything(business process/technical implementations) related to Salesforce CRM