דרושים Customer Experience Retention Specialist ב-Monday ב-United Kingdom, London

• As a pre-sales engineer you will be required to have a deep understanding of our product's technical capabilities and inner workings.
• You will take part in demos & proof-of-concepts for potential and existing customers.
• You will assist in crafting Sales Pitches with sales managers and providing value-add solutions for customers.
• You will be required to assist in handling security concerns & providing high quality RFP responses as part of our enterprise selling methodologies and strategic sales cycles.

• 4+ years in Pre-Sales Engineering/Consulting role (or similar) in a SaaS environment
• Experience with software for CRM, ITSM, Whiteboard or Software development - Significant advantage
• Fluency in written and spoken English
• German OR French Language Skills - an advantage
• A deep technical curiosity for how IT systems work in a business context
• Great communication and customer facing skills
• Ability to clearly articulate technical topics to a non-technical audience
• Business process mapping skills
• Understanding of GraphQL - an advantage
• Experience responding to technical questions and security requirements from customers
• Exceptional teamwork capabilities
• Strong problem solving skills

• Develop and execute strategic customer success plans aligned with clients' key business objectives.
• Establish trusted advisor relationships with C-suite and executive leaders to ensure customer success and maximize platform value throughout the customer lifecycle.
• Lead executive business reviews (e.g., EBRs) to track progress, assess outcomes, and refine strategic roadmaps that align with customer goals.
• Lead data-driven conversations to identify opportunities for growth and optimize client outcomes.
• Collaborate with cross-functional teams to address customer challenges, ensuring prompt resolution and ongoing value delivery.
• Anticipate churn risks and proactively implement mitigation strategies, ensuring long-term retention and growth.
• Drive adoption strategies targeting high-value accounts, including change management and expansion initiatives to unlock further customer potential.
• Build and execute account plans that ensure long-term growth, identify opportunities for innovation, and tailor solutions to meet complex enterprise needs.
• Act as the Voice of the Customer, providing insights to internal teams for continuous improvement of product features, go-to-market strategies, and customer success approaches.

• 3+ years of experience in a SaaS company as a Customer Success Manager / Account Manager
• A background in Project Management / Program management / Portfolio management / Digital transformation - Advantage!
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
• Strong understanding of how Enterprise businesses operate
• Improve complex issues through analysis and resolution
• Strong quantitative data analysis skills with proven business insight and judgment
• Experience in building relationships with senior business & platform stakeholders.
• Experience helping customers deploy and see the value of the products they have purchased.
• Excellent communication and interpersonal skills
• Ability to consult with customers to help them solve problems and achieve their business goals with
• Ability to think strategically and execute plans effectively while building long-term relationships with customers
• Succeed in working collaboratively with squads, internal account team, and extended customer’s teams
• Experience working in a global team, for an international company
• Excellent written and verbal communication skills.

Visa sponsorship for this role is currently not available.