דרושים Customer Experience Program Management Specialist ב-Microsoft ב-Taiwan, Taoyuan City

Clearance requirement

• Ability to get clearance for government related technology engagement

Required/minimum qualifications

• Master's or Bachelor' Degree in Computer Science, business, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• 3+ years of working experience in public safety and defense or public sector

As aDiagnostic Solution Area Specialist, you will have domain knowledge andleadership in software sales, radiology IT workflow and departmental process workflow. Serving theEast/WestRegion for Diagnostic Solutions and utilizing selling, negotiation, and presentation skills, you will be tasked with driving new business within the hospital market, targeting our full Diagnostics Solution Portfolio including PowerScribe One, mPower Analytics, PowerShare Image Sharing, and the Precision Imaging Network – showcasing understanding of the radiologists’ process and IT workflow to relate the value proposition and positive impact to outcomes for our clients.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, Information Security, or related field AND 4+ years' experience in technology-related sales or account management

  • OR equivalent experience.

• 3+ years of experience selling healthcare technology solutions, including Picture Archiving and Communication Systems (PACS), Electronic Medical Records (EMR), or other radiology and enterprise-level hospital platforms.
• 3+ years of experience selling healthcare solutions into clinical specialties such as radiology, orthopedics, cardiology, and emergency medicine, or related.
• 3+ years of experience delivering strategic presentations and communicating effectively across all levels of a healthcare organization including stakeholders such as Chief Medical Information Officers (CMIO), Chief Information Officers (CIO), Vice Presidents of Radiology Informatics, and departmental directors involved in medical imaging for patient care, and related stakeholders.

Other Requirements

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Additional or Preferred Qualifications

• Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 6+ years experience in technology-related sales or account management

  • OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management

  • OR equivalent experience.

• 6+ years solution or services sales experience.
• Experience with SalesForce.com lead and opportunity tracking.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• You will serve as a knowledge leader in the role of medical imaging across diverse therapeutic areas within hospital organizations, including radiology, emergency medicine, orthopedics, cardiology, and other specialties.
• You will act as asolutionresource for SaaS-based systems, including PACS (Picture Archiving and Communication System), RIS ( Radiology Information System), and EMR (Electronic Medical Record) platforms, supporting both internal teams and external stakeholders.
• You will demonstrate presentation skills across various formats such as in-person meetings, virtual sessions, conference calls, and industry events, tailoring each presentation to meet the needs of the audience.
• You will apply strategic thinking and creativity to navigate ambiguity and agile environments, working both independently and collaboratively to deliver meaningful value in every prospect and client interaction.
• You will conduct software demonstrations aligned with customer workflow requirements, clearly illustrating how the solution addresses their specific needs and enhances operational efficiency.
• Embody our and

This new& Program LandingProgram Manager rolefunctions to deliver strategic programs and transformation initiatives across SE&O Asia.As theATU Enablement & Program Landing Program Manager, you willbe responsible fordesigning, operationalizing, and managing strategic programs aligned to fiscal year priorities, while also owning thelanding model. You will partner closely withAsia andThis role requires strong program management, cross-functional collaboration, and the ability to lead at scale across people, processes, and technology. You will act as a thought leader, coach, and orchestrator—energizing teams, removing roadblocks, and enabling business and cultural transformation.

• , Marketing, Computer Science, or related field, or equivalent experience.

• 5+ years in marketing, program management, cloud services, or related sales roles.

• Strong understanding of Microsoft sales processes, cycles, and best practices.

• Demonstrated ability to design and execute programs with measurable business impact.

Program Management & Execution

• Design, operationalize, and manage enablement programs aligned with SE&O Asia and ATU priorities.

• Lead planning and orchestration of cross-functional programs, ensuring alignment with One Microsoft priorities.

• Establish robust project management practices and execution plans,leveragingdata tomonitorperformance and mitigate risks.

• Serve as a program subject matter expert and liaison between field and corporate teams.

Transformation &Program Landing

• Own theAsiachange strategy and plan, including fiscal year planning and in-year initiatives.

• Develop and execute the landing model for SE&Oinmarket

• Partner with Asia& Areachangev-teams to scalelast-mileexecution and adoption.

• MCEM,program strategies and provide feedback for optimization.

• Partner with field leadership to ensure consistent communication, readiness, and alignment on shared outcomes.

• Build andmaintain

Insights, Feedback & Sales Enablement

• Leverage data and insights tomonitorprogram performance and inform sales strategy.

• Establish feedback rhythms with field and corporate teams to drive continuous improvement.

• Drive adoption of solution plays by integrating sales and marketing efforts across segments.

• Engage with the partner ecosystem to amplify program impact and support execution.

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 10+ years experience in technology-related sales or account management OR equivalent experience.

Additional or preferred qualifications

Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management OR equivalent experience.

6+ years solution or services sales experience.

Sales & Pipeline Management

Sales Strategy

• Demonstrated technology-related sales or account management experience

• Bachelor's Degree in Information Technology

• Cybersecurity industry experience.Microsoft security portfolio knowledge preferred

• Demonstrated experience selling complex, cloud-based solutions to Enterprise customers.

• Proven sales and negotiation experience.

• Proven self-starter able to work towards delivery of goals as best practices are being developed

• Able to drive technical security conversations and conduct product/solution demonstrations.

• Solid understanding of security market and complete solutions

• Experience in managing channel sales
• Fluent spoken German and English

• You will engage in conversations with customers aligned to their industry and collaborate with account and partner team to drive and qualify new opportunities and build pipeline.
• You will leverage digital selling including digital signals to drive customer interests and identify new stakeholders at the customer.
• You will identify customer business and technology readiness, proactively builds external stakeholders' mapping, implements strategies to accelerate the closing of deals, contributes input on strategies to drive and close prioritized opportunities, coaches junior team members in deal plan execution, and implements close plans.
• You will accelerate opportunities from the Lead stage to closing the opportunity successfully in a strong seller to seller alignment with our key security partners.​
• You will apply role orchestration model and navigates the Microsoft organization to bring the best impact to the customer.​
• You will collaborate with Global Partner Solutions (GPS), identify new partners, develop joint proposals with partners and contribute to developing partner strategies.
• You will leverage and share competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.
• You will lead conversations and set up events within Microsoft, mentors others and develop strategies for best practice sharing, initiate conversations with prospective customers/partners at events, act as a subject matter expert in one or more solution area(s).
• You will collaborate with the 'compete' SMEs internally to analyze competitor products, solutions, and/or services and implement strategies and drive the execution of projects, partners and collaborates with other teams on related deliverables, and leverages others in relevant work streams.

• Bachelor's Degree in related field AND 8+ years' experience in project management

• OR equivalent experience.

• Project Management Professional (PMP) certification.

• 4+ years financial management experience.

• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.

• Drives and maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.

• Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.

• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.

• Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated, identified, and managed. Communicates current view of delivery to customer stakeholders, as appropriate.

• Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed. Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations.

• Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Manages expectations with political sensitivity by leading Success Expectation discussions with customer, and documenting, executing, and monitoring through customer and partner experience (CPE).

• Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others.

• Orchestrates and oversees a broad range of project metrics on midsize to large projects with high visibility (e.g., Vice President-level). Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success throughout project lifecycle.

• Proactively manages risks and issues within projects of standard complexity, leveraging technical knowledge and previous experience to evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), create risk management plans, establish processes, and work with cross-functional groups and leaders to mitigate identified risks. Contributes to recovery efforts and ensures tools are updated. Manages issue closure as a high priority.

• Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics for projects of standard complexity by applying quality management techniques (e.g., benchmarking, interviews) for collecting data. Uses analyses to identify solutions to systemic issues.

• Discusses and confirms Microsoft change control processes at kickoff with customer. Anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process. Tests process before initiating formal change.

• Manages finances for projects with mid-size to large scopes and budgets by balancing funding and resources across workstreams, performing analyses, and leveraging cost management experience and expertise. Aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).

• Manages stakeholder communications on project health, issues, and financial performance for mid-size to large deals throughout entire project lifecycle, tailoring communications to the audience. Tracks and maintains customer deliverables.

• Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.

• Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.

As a member of thethroughout thecross sellengines together with the SMand the Digital Salesported th. This role is flexible in that you can work up

Required Qualifications

• 5+ years of technology-related sales or services sales or account management experience
  • OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience.OR equivalent experience
• Language fluency in Japanese

Additional or Preferred Qualifications

• 4+ years of solution sales or consulting services sales experience

• 4+ years of support solution delivery experience

• Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute complex opportunities.

• Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.

• Performer. A highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.

• Collaborative. Work cohesively with members of the Microsoft sales & services field, Microsoft partners, and Microsoft corporate sales, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.

• Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.

• Sales Execution
• Acts as a thought leader across solution areas to advise customers across business functions on digital transformation, drive robust deployment and create business value for customers by identifying and facilitating the removal of blockers to consumption by partnering with internal and external stakeholders
• Scaling & Collaboration
• Drives the sales orchestration to proactively ensure deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with account team.
• Technical Expertise
• Lead BDM and ITDM conversations, while leveraging and sharing competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.
• Sales Excellence
• Manages the end-to-end sales and delivery success of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities aimed at maintaining levels of client satisfaction.