דרושים Critical Environment Ops Atr-c ב-Microsoft ב-Taiwan, Taoyuan City

As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Qualifications

• Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
• Ability to work on rotational shifts (day/night) according the role's needs including weekends
• Language proficiency: fluent in reading, speaking and writing English

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following
Preferred Qualifications:

• 1+ years' experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Responsibilities:

• Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
• Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
• Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
• Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
• Embodies ourand

Required Qualifications:

• Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years technical engineering experience
  • OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience.
• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

:

• Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 6+ years technical engineering experience
  • OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 8+ years technical engineering experience OR equivalent experience.

Microsoft will accept applications for the role until October 27, 2025.

Design

• Develop basic knowledge of industry trends, competitors' products, customer experience, and advances in various engineering fields. Consult with other engineers to help understand and apply advanced concepts.
• Assist in the creation and execution of robust, scalable, secure, and extensible designs and/or verification plans for the electrical engineering aspects of a well-defined feature or product extension (e.g., a product refresh, or line extension).
• Participate in creating intellectual property. May file patents within personal area of scope and complete necessary patent documentation.
• Implement known solutions to common technical and/or design challenges, with some guidance from other engineers.
• Read device specification sheets and interpret common details required to design and test various hardware features.
• Develop design documentation which could include drawings, specifications, schematics, or diagrams for features of well-defined products with guidance and direction from a manager or other engineers.
• Review supplier or partner technical sheets for available parts and choose appropriate parts needed to support product development.

Testing and Verification

• Ensure that test requirements are included in documentation and specifications for a feature or product.
• Determine the appropriate test equipment (e.g., oscilloscopes, spectrum analyzers, logic analyzers) for measuring a feature of a product according to existing verification plans, with minimal supervision from other engineers.
• Write design verification test cases using standard templates and test methodologies.
• Develop, review, and execute test plans and/or infrastructure for standard features or products.
• Assist in developing automated testing solutions and independently conduct automated testing on standard feature areas or products.
• Gather data for external testing supplier or partner selection options.
• Assist in setting up and breaking down testing environments with guidance and supervision from other engineers. Follow safety guidelines.
• Participate in the development of dashboards or reports for testing and quality metrics that can be utilized to characterize hardware and hardware performance.
• Analyze and interpret results of data and statistical analyses to identify common problems or flaws that may affect a feature or product design change and bring them to the attention of other engineers or team leads.
• Assist in the development of basic test fixtures for use in testing or validation of new product features under guidance from other engineers.

Technical Project Implementation

• Follow project implementation schedules to deliver the hardware engineering aspects of a well-defined feature or product. Escalate issues to management as necessary.
• Implement and track product plans, under guidance from other engineers.
• Highlight potential issues that may affect downstream execution of projects (e.g., performance vs. reliability and manufacturing concerns).
• Research new tools, technologies, or processes for project implementation and provide reports to project team members.
• Assist in implementing risk assessments (e.g., supplier or partner delays, incomplete specs, or tool issues) into project plans.
• Communicate project progress/status within the project team and escalate issues as necessary.

Reporting and Documentation

• Follow established procedures to participate in creating detailed reports and functional specifications for a well-defined product feature or extension, based on audits and information from product development and verification processes.
• Document essential details about materials, components, and/or assemblies for a device via accepted release processes. Accurately record and track changes to designs following established processes with some guidance from other engineers.

• and

Required/minimum qualifications

• Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years technical engineering experience
  • OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience
  • OR High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
  • OR equivalent experience.
• Technical experience with Power Systems in a Critical Environment (e.g. Hi-voltage/medium voltage, 3 phase/single phase transformers, breakers etc.).

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Responsibilities:

• Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations
• Lead a team of Electrical engineers and Control System professionals supporting Microsoft's online services
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters
• Maximize Critical Environment (CE) availability to ensure optimal operational efficiency
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Develop and deliver on cost/energy efficiency initiatives
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
• Establish and enhance collaborative working relationships and engagement with our Engineering Groups (EGs), and business partners
• Work with regional and global peers to share and build standard practices across the entire datacenter portfolio
• A desire and capability to learn, grow, and develop new skills
• Empower a culture of safety, security, and compliance in all aspect of data center activities
• Work with commissioning teams to properly test and validate installation, operation, and performance of electrical systems.
• Understand the design and functionality of your datacenter
• Support 24x7x365 on-site datacenters operations and electrical infrastructure
• Act as the technical authority for on-site operations related to a large-scale mission critical electrical system, design, and functionality
• Establish and coordinate maintenance and safety procedures, maintaining highly redundant electrical designs
• Managing the electrical infrastructures throughout datacenter campus ranging from a single large capacity facility, to several smaller ones
• Embody ourand

Required Qualifications:

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
  • OR equivalent experience
• 1+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) in mechanical or electrical engineering and/or services.

• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
• Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies .

Preferred Qualifications:

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Data Center Operations

• Ensures compliance with data center business units and service-level policies.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio

Data Center Work Environment

• Shares best practices; assists others in learning role, process, procedures.
• Provides mentorship across data centers for specific expertise.
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes to a positive team environment by learning and adopting best practices.
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

Required Qualifications:

• Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 1+ year(s) technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 2+ years technical engineering experience
  • OR equivalent experience

• 2+ years of experience with Lockout/Tagout of mechanical systems

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years of technical engineering experience
  • OR Master's degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years of technical engineering experience.
• Experience in critical environment and industry standards and practices
• Ability to effectively communicate complex technical solutions and concepts to engineers and non-engineers
• Ability to interpret line drawings and system redundancies to ensure design of LOTO systems is 100% effective and in compliance with Microsoft standards
• Experience in the Control of Hazardous Energy in complex mission critical infrastructure
• Experience with the operation and maintenance of building MEP systems. (Power distribution, lighting, grounding, fire alarm, security, life safety, controls systems and sprinkler systems)
• Understanding of electrical theory and practical application via your maintenance & operation of critical electrical equipment. (Paralleling switchgear, redundant UPS systems, DC battery strings, multi-source electrical utility switchgear, standby diesel generators, etc.)
• Knowledge of construction techniques, terminology, and documentation (blueprints, electrical one-lines, construction drawings etc.)
• Practical experience with building management systems and automation, controls & frameworks.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 17th, 2025.

• Oversees and assures the overall compliance of Microsoft’s Energy Isolation Program and establish acceptance criteria for authorizing campus Energy Isolation Plan.
• Implements learnings, provides consistency, and drives rigor into Microsoft’s Energy Isolation program and ensures program meets or exceeds company safety policy requirements.
• Utilise local code and standards as the foundation for Microsoft’s Energy Isolation program that is implemented throughout the campus.
• Establish with the Engineering team a centralized Lockout Tag Out (LOTO) procedure with all campus entities and determine if a group or individual LOTO procedure will be required.
• Commencement of energy isolation activities with updates on a continuous basis.
• Liaise with Microsoft construction team where Energy Isolation activities may potentially impact data center core operations.
• Act in coordination with the Engineering team as a subject matter expert in all energy isolation incident investigations in area of responsibility
• Participate in high-risk activity (HRA) planning meetings associated with energy isolation.
• Ensures high-risk SOWs, SOPs and MOPs are reviewed, and all sources of energy are identified.
• Ensure a process is established that verifies qualifications, training, and Personal Protective Equipment (PPE) for personnel performing the work.
• Generate monthly reports highlighting activities and general status of energy isolation program

• Embody our

Required Qualifications:

• High School Diploma, GED, or equivalent
• 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience

While not required, we also look for the following
:

• 3+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
• NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
• Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision.
• Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
• Under minimal oversight, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures.
• Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
• Provides consultation to lower-level colleagues in troubleshooting systems and problems.
• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements.
• Embody our and

As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE Technicians, having a hands-on understanding on how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In this environment, You may be asked to go on business travel to support other metros periodically, 0-25% of the time.

Required Qualifications:

• High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.
• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.
• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, weekends, and/or holidays.
• You may be asked to go on business travel to support other metros periodically, 0-25% of the time.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

:

• High School Diploma, GED, or equivalent AND 5+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 4+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.

Critical Environment Ops ATR-D - The typical base pay range for this role across the U.S. is USD $33.46 - $55.67 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $44.23 - $62.21 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:.Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Equipment and Systems Operations

• Works on complex, advanced tasks (e.g., stabilization, resolution, recovery) independently. Serves as a subject matter expert in critical environments-related systems within the data center, advises less experienced colleagues on such topics, and provides oversight and training/mentorship to team members on tasksregardingthese subsystems (e.g., electrical, mechanical, controls, generators). Demonstrates an understanding of andoperatesequipment and systems across all disciplines (e.g., electrical, mechanical, controls) with knowledge of the interactions between them and overall operation of a data center. Operates all systems and equipment in a safe and professional manner.
• Serves as an expert in the inspection and supervision of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems),building, and grounds for unsafe or abnormal conditions. Understands critical system alarms for multiple discipline(s) of equipment, their meanings, and engages withappropriate escalationprocesses or procedures. Recognizes circumstances where execution would be considered safe toproceed. Performs various inspections and validations of equipment performance. Monitors the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) and understands risks orimpactsto other subsystems across the data center. Escalates per applicable policies and standards. Utilizes telemetry, control systems, and other platforms tomonitorsite status, analyze past and current events, as well as other processes,and canidentifyall alarms. Uses technicalexpertise, prior experience, and device analytics to recognize trends with equipment behavior and checks potential issues as they arise. Advises less experienced colleagues on issues found whilemonitoringapplicable CE systems. Performs all monitoring equipment repair, replacement, and maintenance work, which meets or exceeds Microsoft Service Level Agreement (SLA) requirements. Uses data trends to develop or produce predictive analyses of equipment performance.
• Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours forperformedtasks within applicable task management systems. Tracksutilizationand time tracking results for team members, within applicable task management systems, as needed. Guides andcoachesteam in CMMSusagebest practices. Adds required data, documents,logschanges, andupkeepsprocedures related to building management systems and reports. Properly signals spare equipment and partsutilizationwithin maintenance work orders.
• Safety and quickly responds to and leads an onsite incident response team for all abnormal conditions thatimpactoperations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision. Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition asrequired.Identifiesand contacts/engagesappropriate partiesto mitigate incidents as they occur. Develops new orfollowspreexisting emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents. Directly provides and/or leads and coordinates emergency monitoring response plans for irregular or malfunctioning conditions. Serves as technical expert in ensuring emergency operating procedures (EOPs) are consistent with proper incident response.

Equipment and Systems Maintenance

• Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines and multiple equipment types of increasing complexity with no supervision, while serving as a subject matter expert for one discipline - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Communicates and/or escalates maintenance activities per established process and procedure. Prioritizes maintenance activities asrequiredand/orappropriate. Documents tasks or issues during maintenance activities withinappropriate systemsper process and procedure as needed. Provides consultation to colleagues on maintenance and repairs throughdeepunderstanding of equipment,systemsand their interrelations. Follows recommended maintenance schedules. Overseeseveryday, complex, large-scale tasks for a single discipline or equipment across disciplines.Ensuresfollow up action items are addressedin a timely manner.Mastersthe maintenance of all systems and equipment in a safe and professional manner and understands levels of risk (LORs) associated with varying types of maintenance across all disciplines. Plans, coordinates, and presents maintenance items for review and approval in their area of responsibility.
• Acts as a subject matter expert, performing troubleshooting independently for multiple equipment, systems, subsystems, andcomponenttypes. Documents issues found in troubleshooting process withinappropriate systemsper process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs.Determineswhen troubleshooting efforts aredeemedadequate and communicates or escalates to suppliers, engineers, or more experienced colleagues as needed. Has a hands-on understanding of how equipment in all disciplinesworkand how to troubleshoot to subsystem level.Provides consultation to less experienced colleagues with troubleshooting systems and problems.Oversees less experiencedcolleagues, ordirectly troubleshooting systems and investigates root causes.
• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on all procedure levels of risk (LOR). Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe mannerin accordance withstandard practices, procedures, and Authority Having Jurisdiction (AHJ) regulations. Ensures work performed by suppliers/vendors is performed toscope,all documentation is performedcorrectly, andescalates asappropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/oridentifiedconcerns. Coordinates across all LOR applicable to preventative and/or corrective maintenance.Identifiesand recommends procedure corrections if/when errors are detected or whenappropriate. Coordinates and schedules supplier/vendor on-site activities. Coordinates with vendor to schedule maintenance anddeterminesavailability of equipment/parts, as directed. Resolves or escalates observed vendor quality issues. May review and approve vendor supplier field service reports, invoices, and work orders.
• Prepares andsubmitshighly complexreports as assigned following preexisting scripts and templates, or using ad hoc methods required to support trending and analysis (e.g., Root Cause Analysis [RCA] reports) and may review prior reports delivered by less experienced team members. Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) forhighly complexand/or interdependent equipment and disciplines to ensure safe and reliable execution. Reviews completed work using approved tools and procedural templates fromless experienced technicians for accuracy and completeness. Completes and provides coaching to support less experienced technicians for mandatory, technical, and procedural training assignments. Analyzes findings from reports and documents observations.
• Processes method statement of work (MSOW) documents. Coordinates activities and associated schedules with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities.Advisesengineer partners or project management colleagues on projectscopeprocess or executionmethodology. Presents for review andapprovalMSOW in their area of responsibility.

Critical Environment Culture

• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordancetoapplicable Authority Having Jurisdiction (AHJ) regulations, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly (e.g., stop/pause tasks, stand down vendors where necessary). Escalatesimmediatelywhen unsafe working conditions areobservedand promotes a safe working culture to empower less experienced team members. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifiesappropriate resourcesand equipment necessary to fully support environmental health and safety (EHS)objectives.Activelymaintains safe working conditions at all times.Proactively ensures safety and security requirements are followed and met for the work of themselves and others.

Physical Requirements (Applies to but is not limited to US-based Data Center roles)

• Occasional climbing of ladders.
• Frequent climbing of stairs and/or ramps.
• Prolonged standing.
• Occasional lifting 50lbs. / 22.5kg.
• Occasional push or pull 50-75lbs. / 22.5-34kg. with assistivedevice.
• *Normal visual acuity (near, far and peripheral with correction).
• *Normal color vision for electrical work.
• *Normal is defined via standard medical terms and applicable criteria.
• As indicated, above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.

• mbody ourand
• As mentioned above, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.