דרושים Customer Support Engineer Swift/op ב-Kla ב-יפן

Qualifications

• Analytical skills
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
• Develops capabilities in use of all available diagnostic resources. Develops and demonstrates technical proficiency in all aspects of assigned equipment set
• Experience or knowledge of semiconductor manufacturing process is preferred
• Team performer
• Stronginterpersonal/communicationskills in understanding customer needs
• Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area
• Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment

Minimum Qualifications

• Technical college degree in engineering / electronics / physics / material science or 3+ years Semiconductor / Automotive / Medical equipment service support experience
• Willing to travel : 50 ~ 80%
• Language skill in English: ability to read and understand procedures/technical documents, able to understand training carried out in English. In Japanese : Native Level Japanese required.

Description:

The Customer Support Engineer hired to this position will support the OMD tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
• Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Provides assistance to other Field Service and Installation Engineers in resolving problems.
• Engages, communicates and works with the Product Support Organization on escalated technical matters.

Requirements:

• Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
• Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
• Outstanding interpersonal communication, analytical and problem-solving skills.
• Experience working under pressure to meet deadlines.
• Drive to be hands-on and passionate about learning new things.
• Strong software management skills with Unix background is a plus.
• Native Level or proficient in Japanese (JLPT N1) and English language is required.
• Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.

Minimum Qualifications

Bachelor's Level Degree and 0 years related work experience

Qualifications

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
• Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Provides assistance to other Field Service and Installation Engineers in resolving problems.
• Engages, communicates and works with the Product Support Organization on escalated technical matters.
• Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.

Minimum Qualifications

• Bachelor's Level Degree or work experience of 2 years
• Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
• Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
• Outstanding interpersonal communication, analytical and problem-solving skills.
• Experience working under pressure to meet deadlines.
• Drive to be hands-on and passionate about learning new things.
• Strong software management skills with Unix background is a plus.
• Native Level or proficient in Japanese (JLPT N1) and English language is required.
• Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.
• 10 -20 % of Travel required.

Job Description

• Description:

  The Customer Support Engineer hired to this position will support the BBP/SWIFT tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
• Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Provides assistance to other Field Service and Installation Engineers in resolving problems.
• Engages, communicates and works with the Product Support Organization on escalated technical matters.

• Requirements:

• Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
• Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
• Outstanding interpersonal communication, analytical and problem-solving skills.
• Experience working under pressure to meet deadlines.
• Drive to be hands-on and passionate about learning new things.
• Strong software management skills with Unix background is a plus.
• Native Level or proficient in Japanese (JLPT N1) and English language is required.
• Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.

Minimum Qualifications

• Technical college degree in engineering / electronics / physics / material science or 3+ years Semiconductor / Automotive / Medical equipment service support experience
• Willing to travel : less than 20%
• Language skill in English: ability to read and understand procedures/technical documents, able to understand training carried out in English

In Japanese : Native Level Japanese required

Qualifications

• Will be in charge of BBP product
• Primarily responsible for installation activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites
• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems
• Assists other field service engineers as appropriate
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Job responsibilities include:
- Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting;
- Perform experiments to characterize tool/subcomponent performance and develop recipes to model complex optical applications;

Minimum Qualifications

- Must have MS/PhD in Engineering, Physics, Optics, Material Science or related fields and strong technical background;
- Preferred work experiences in semiconductor processing or equipment industry;
- Must have excellent communication, organizational, analytical, leadership, and interpersonal skills;- >50% travel would be required.