דרושים Client Service Account Manager - Analyst ב-גיי פי מורגן ב-Saudi Arabia, Riyadh

As a Vice President within our Payment Control team, you will be responsible for aligning cross-functional support to the business priorities. You will support execution of a control agenda across the regions modernization programs. Additionally, you will closely collaborate with key global and regional partners across Payments including Operations, Technology, Product Management, and the Business Control Managers.

Job responsibilities

• Engage with and conduct regular reviews with senior leadership, stakeholder committees, or other relevant bodies to validate and assess priorities across WP controls teams.
• Identify and proactively manage risk to delivery of our end to end target operating model strategies.
• Deliver high quality, consistent and meaningful executive reporting and analytics to identify trends and themes to support business decisions
• Create and deliver executive communications, status reporting, and metrics
• Primary control responsibilities and oversight for all controls impacting Payments in the region including front line controls, operational controls and technology controls
• Facilitate regional and governance forums as necessary. Furthermore, playing a key escalation role as and when needed (to regional management)
• Partner with testing teams on regular testing program of existing control framework, including location product reviews

Required qualifications, capabilities, and skills

• Relevant industry experience, ideally coupled with control management, compliance, or risk experience
• Payment Operations experience
• Ability to synthesize information to formulate a “story” for Management
• Attention to detail and ability to assimilate fragmented facts into detailed statements
• Confident communicator with ability to provide clear and succinct verbal and written updates
• Ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
• Takes responsibility for issues and follows through to resolution
• Self-starter, proactive in taking initiative to improve business processes
• Technical and analytical skills / data manipulation
• Experience working with geographically distributed and culturally diverse workgroups
• Proven ability to achieve quality results in a high-pressure, rapidly changing environment requiring flexibility / adaptability to changeable directives.
• A flexible proactive approach, ability to adapt to business change

The Central Screening Utility Riyadh is part of GSO and our main goal is to ensure compliance with local and global sanctions requirements for the Saudi legal entities. This role is an opportunity to demonstrate collaborative interpersonal skills when dealing with business groups and compliance during case investigation and management.

As a Senior Operations Analyst within our Central Sceening Utility team, you will be primarily responsible for partnering with the team to ensure that transactions and clients processed and checked in accordance with global sanctions standards, OFAC, and local regional requirements. Quality management, user acceptance testing, local member screening, metrics and client on boarding are key functions of the role. You will work on resolving all cases, excercising sound judgment and discretion, performing in a high volume, high pressure team environment.

Job responsibilities

• Review transactions and clients in accordance with OFAC and local sanctions policies, procedures, and practices to ensure compliance with laws and regulations, including local Saudi list updates.
• Ensure performance and deliverables are in accordance with the global sanctions standards and operations service levels.
• Demonstrate commitment in business operations through contributing extra efforts or worktime in exception period of high volume or late timing processing.
• Establish and maintain partnerships with offshore internal stakeholders, Compliance and Technology teams to maximize efficiencies and ensure consistency.
• Coordinate and participate in improvement projects and User Acceptance Testing.
• Represent the team in Audit and Regulatory requests.
• Consistently review processes and uphold strong controls by establishing clear SOPs.
• Work with Business resiliency manager to ensure a robust Business Continuity plan.
• Create metrics for reporting to Senior Management using Excel and other analytics tools.
• Process regulatory requests in systems such as SAMANet, Tanfeeth and Watheeq with accuracy and timeliness.

Required qualifications, capabilities, and skills

• Bachelor's degree.
• Excellent verbal and written communication skills in English and Arabic are a must.
• Experience in in Swift Settlements and Banking Operations gained from international financial institutions.
• Experience in User acceptance testing and Project management.
• Experience in Sanctions screening and regulatory systems such as Client list screening, OFAC, local Saudi list, SAMANET, Tanfeeth and Watheeq or other business related experience.
• Good understanding of risk and control and have experience in liaison with auditors or regulators.
• Must have a proactive attitude and the ability to multi-task.
• Strong analytical and investigative skills.
• Highly organized and detail-oriented with the ability to work under pressure and high volume environment within tight deadlines.
• Expert in using Microsoft Outlook tools such as Excel, Word and PowerPoint.

As an Information Systems Security Officer Analyst in our cybersecurity tech controls team, you will contribute to the successful management of technology-aligned aspects of Governance, Risk, and Regulatory Compliance in line with the firm's standards and country specific requirements. Leverage your broad knowledge in risk management principles and practices to assess and monitor risks and implement and performs effective controls, regulatory compliance assessments, risk identification, control evaluation, and security governance is crucial in advising on complex situations and enhancing the firm’s risk posture. Through collaboration and analytical skills, you will contribute to the overall success of the Technology Risk & Services team and ensure compliance with regulatory obligations and industry standards.

Job responsibilities

• Assess and monitor technology risks, ensuring compliance with firm standards, Saudi Arabia regulatory requirements, and industry best practices
• Support regulatory audits.
• Support the implementation of effective controls in collaboration with cross-functional teams and stakeholders.
• Manage review of application and Technology infrastructure in accordance with regulatory requirements.
• Drive security into local projects.
• Execute and evaluate the effectiveness of existing controls, identify gaps, and recommend improvements to mitigate risks and enhance the firm’s risk posture
• Analyse complex situations, provide advice on risk management strategies, and support the implementation of risk mitigation measures

Required qualifications, capabilities, and skills

• Bachelor´s degree information security or related fields.
• Knowledge in risk identification, assessment, and control evaluation, with a strong understanding of industry standards.
• Ability to analyse complex issues, develop and implement risk mitigation strategies, and communicate effectively with senior stakeholders.
• Knowledge of risk management frameworks, regulations, and industry best practices
• Excellent proven problem-solving and troubleshooting skills.
• Good interpersonal skills.
• Fluent in writing, speaking, and listening in English
• Ability to handle multiple issues through channels like intake portal, symphony, and emails.
• Ability to document business processes and flows.
• Ability to work with technology teams to integrate systems into business operations and services.
• General knowledge about Cloud (AWS, Azure, GAIA etc.)

Desired qualifications will be a plus ,

• CISM, CRISC, CISSP, or other industry-recognized risk and risk certifications preferred

As a Client Service Account Manager (Analyst) within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. In this position, you will be instrumental in building lasting partnerships, and driving strategic initiatives that enhance our service offerings.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in Arabic and English
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have

Technical Implementation Manager – 602 Associate

As a Technical Implementation Manager in Payments located in Riyadh branch, you will be responsible for the Project Management and Business Analysis for client Host-to-Host implementations, including PaySource for payment initiation, API (Application Programming Interface) and Open Banking implementations, and all forms of file-based information reporting.

Job responsibilities

• Delivers complex technical solutions to the firm’s largest global corporate and financial institution clients implementing in Riyadh branch
• Conducts technical scoping meetings with clients, to ensure the product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
• Prepares Technical Statement of Work outlining product implementation options and timelines to meet both the client’s business and technical requirements
• Supports clients during production migrations and production verification; provide timely status updates to the client and project team
• Provide consultative early engagement support, to both Sales and Clients, on technical connectivity capabilities
• Attends meetings and training as required, to continue development and product knowledge and become a subject matter expert in Technical Implementation
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements

Required qualifications, capabilities, and skills

• Experience implementing complex solutions involving a technical integration element – such as (but not limited to): SWIFT FIN, SWIFTNet FileAct, Host to Host, SFTP (Secure File Transfer Protocol), FTPS (File Transfer Protocol Secure), AS2 (Applicability Statement 2), API (application programming interface), JSON (JavaScript Object Notation), Open Banking, ISO 20022 XML, MT***
• Project Management skills
• Transaction Banking business and technical experience – Payments and Cash Management, Trade and supply Chain Services, Global Custody
• Knowledge of market leading ERP (Enterprise Resource Planning) and TMS (Treasury Management Systems) applications
• Strong business and technical analytical skills
• Attention to detail
• Experience managing external clients and internal stakeholders

Preferred qualifications, capabilities, and skills

• Knowledge of Saudi payment types - SADAD and Wage Protection System (payroll)
• Knowledge of the Saudi Payments landscape
• Agile, PRINCE2, Waterfall project management qualification or experience an advantage
• Qualified SWIFT For Corporates Specialist and / or ACT CertICM preferred
• Experience in Financial Services including FinTech organisations