דרושים Business Transformation Associate - Uipath/python ב-גיי פי מורגן ב-Philippines, Quezon City

As a Business Analysis Senior Associate within the Performance, Reporting, and Insights Team, you will collaborate closely with the Relationship & Governance Leads and the Operations business unit to support the delivery of business requirements related to reporting and data analysis. You will execute reporting governance activities and actively contribute to the development of reporting automation initiatives. Utilizing your expertise in big data querying and modeling, you will compile data to narrate the challenges and propose solutions. You will apply automation skills using tools such as JIRA, Confluence, UiPath, and Alteryx. Additionally, you will be responsible for conducting QA/testing of new solutions and enhancements, as well as solution re-certification, ensuring the reporting inventory remains accurate and consistently meets business needs.

Job Responsibilities:

• Gathering of reporting requirements and creation of business requirement document (BRD)
• Reporting Solution Development using Tableau, Looker
• Supporting developers on dashboard creation/modification
• Testing/QA of new reporting solutions or enhancements
• Troubleshooting of solution issues and support on break-fix.
• Recertifying of existing reporting solutions
• Adhering to Reporting Governance
• Providing descriptive, diagnostic, predictive, and prescriptive analysis to support business problems and decision-making
• Putting together data analysis in a compelling story
• Lead implementation and usage of UiPath or other emerging automation technologies
• Partner with Governance Lead on execution of reporting governance activities

Required qualifications, capabilities and skills

• 6+ years in a business analytics or data analytics-related role supporting Contact Centre Operations.
• Demonstrated ability to perform descriptive, diagnostic, predictive and prescriptive data analysis
• Hands on experience in data wrangling tools (ie SQL, Alteryx) and Salesforce Report/Dashboard.
• Deep experience in JIRA/Confluence, Sharepoint Designer, UiPath, Alteryx
• Advanced excel skills (ie. Index Match, xlookup, Analysis Toolpak, VBA, etc)
• Working knowledge of various data modeling and statistical tools (ie. Python)
• Strong data visualisation skills and ability to tell a compelling data story.
• Strong analytical and problem-solving skills, communication skills (verbal and written), and presentation skills.
• Ability to articulate complex data to non-data users in a way that would be easily understood
• Excellent user of MS Office products (Powerpoint, Excel, etc)
• Ability to manage own workload and deliverables.

Preferred qualifications, capabilities and skills

• SQL and Alteryx Certification

Job Responsibilities

• Drive project deliverables by proactively engaging team members and stakeholders to advance the HL Roadmap.
• Partner with Area Product Owners and product teams to refine product backlog and execute the product roadmap.
• Define and present feature strategies, writing epics, user stories, and acceptance criteria for agile development.
• Participate in all agile events as an active product group team member.
• Execute timely Production Validations and conduct lessons learned to improve future processes.
• Generate and maintain business requirements, process maps, and flows as needed.
• Serve as a Subject Matter Resource by understanding relevant environments and scope.
• Collaborate with interfacing teams to evaluate dependencies, requirements, and schedules.
• Conduct elaboration sessions to refine requirements and capture customer needs beyond initial questionnaires.
• Identify, communicate, and escalate risks, blockers, and impacts to ensure timely project delivery.
• Manage existing product features and lead research, definition, and development of new features to advance the roadmap.

Required Qualifications, Capabilities, and Skills

• Experience in business analysis or product management roles using agile methods
• Experience developing business requirements, writing user stories, and creating testing conditions and validation criteria
• Demonstrated ability to work independently and self-direct tasks
• Strong collaboration skills with experience coordinating across business and technology teams
• Proficiency in Microsoft Office Suite, including Excel, Word, Visio, and PowerPoint
• Working knowledge of agile processes and principles, including agile project management tools (Confluence, Align, JIRA)
• Experience managing agile, cross-functional teams through influence
• Strong oral and written communication skills
• Analytical and problem-solving skills
• Ability to work in Eastern Standard Time hours and overlap with India Standard Time as needed
• Experience in consumer-facing technology product launches

Preferred Qualifications, Capabilities, and Skills

• Understanding of US Mortgage drivers and broader business context
• Familiarity with API, ETL, Kafka, and AWS Cloud infrastructure
• Knowledge of applications used in Home Lending Servicing environments
• Experience in product management focused on technology products
• Ability to communicate and influence across various organizational levels
• Leadership skills in driving product vision and strategy
• Experience in research, definition, and development of new product features

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

As an Optimization Senior Associate in Shared Services – Client Onboarding & Service, you will be part of the Optimization, Insights, & Development team focused on delivering measurable process improvements. You will lead tactical initiatives from intake to implementation, collaborating with stakeholders to enhance efficiency and experiences. You will use proven methodologies to drive change and ensure compliance with firmwide standards. Your role will empower you to make a meaningful impact across operations.

Job Responsibilities

• Identify inefficient, manual, or redundant processes and lead improvement efforts
• Manage initiatives from problem definition through implementation and post-delivery measurement
• Apply methodologies such as Lean, Six Sigma, or Agile based on the problem statement
• Define KPIs and deliver quantifiable results reflecting business outcomes
• Engage partners and stakeholders across functions to drive alignment and remove barriers
• Create and maintain clear documentation, tailoring materials for various audiences
• Ensure all process changes comply with firmwide policies, risk controls, and compliance standards
• Share insights and best practices to support continuous improvement across Shared Services

Required Qualifications, Capabilities, and Skills

• Experience gathering and analyzing complex processes with business risk comprehension
• Proven ability to manage projects from inception to completion, ensuring timely delivery
• Experience applying process improvement methodologies such as Lean, Six Sigma, or Kaizen
• Excellent communication and interpersonal skills for effective teamwork
• Strong analytical skills with proficiency in data analysis
• Flexibility to adapt to changing business needs and environments
• Commitment to continuous improvement and personal growth

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s or higher degree
• Advanced skills in business analysis, design, development, testing, and deployment
• Certification in Lean Six Sigma (Green Belt or Black Belt) is a plus

As a Strategic Analytics Associate within the risk team, you will generate insightful analytics and provide recommendations to the business regarding strategy development, implementation, operational controls, and performance monitoring.

Job Responsibilities:

• Develop and maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated accounts.
• Attain a detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle.
• Acquire an understanding of the operational processes (e.g., manual underwriting, portfolio management, collections) which will aid in understanding acquisition performance drivers.
• Conduct ad hoc analytics and contribute to various projects representing Risk Management.

Required Qualifications, Capabilities, and Skills:

• BS degree and minimum 3 years of Risk Management or other quantitative experience required.
• Background in statistics, econometrics, or other quantitative field required.
• Advanced understanding of SAS, SAS Enterprise Miner, or other decision tree software.
• Ability to query large amounts of data and transform the raw data into actionable management information.
• Familiarity with risk analytic techniques.
• Strong analytical and problem-solving abilities.
• Strong written and oral communication skills.
• Experience delivering recommendations to management.

As a Data Management Senior Associate within the Consumer & Community Banking (CCB) Data Use Council & AI/ML Governance teams, you will coordinate with requesters and Control Partners from Controls, Legal, Compliance, and Risk to evaluate data use requests and present assessments to the firm's Chief Data and Analytics Officer (CDAO). You will identify legal, contractual, operational, and reputational risks, focusing on AI/ML and emerging technologies. This role supports the CCB AI Governance Program Office, ensuring effective oversight of related Standards and Procedures.

Job Responsibilities:

• Oversee AI/ML use cases for compliance, establishing robust governance structures.
• Collaborate with CDAO and stakeholders to implement monitoring systems and assess risks.
• Demonstrate leadership and communication skills, with a background in governance and controls.
• Prioritize AI data use requests against product roadmaps, key deadlines, project go-live dates, and risk assessments.
• Coordinate review with key stakeholders and senior management, presenting AI data request overviews and risks.
• Work with internal clients (Digital, Marketing, Consumer Banking, Modeling, and management) to evaluate data use requests and identify necessary business requirements, guardrails, conditions, or controls.
• Establish AI communication and documentation team practices, including governance procedures, business informational sites, and workflows.
• Establish enhanced AI Metric Reporting and Oversight, supporting quality control reviews.
• Partner with Control Management to implement enhanced GenAI Use Case monitoring.

Required Qualifications, Capabilities, and Skills:

• Project Management skills.
• Strategic thinking and planning skills, with abilities to drive innovation.
• Highly developed analytical skills and excellent attention to detail.
• Ability to communicate ideas effectively, both orally and written, to employees and executives.
• Ability to meet deadlines and handle multiple priorities and projects effectively.
• Quality-focused work ethic, effectively responding to rapidly changing business needs.
• Proactive self-starter with leadership and interpersonal skills.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor’s degree in business, legal, decision science, data management, or related field with 3-5 years’ experience in those fields.
• Experience with technical concepts and working with technical staff as needed.
• Knowledge of PII, metadata, and other data management concepts.
• Proficiency in Microsoft Word, Excel, PowerPoint.
• Prior experience with Data Governance, Estimation/Modeling Development, Legal, Compliance, Privacy, Risk, Controls, or Audit.

As a Project Manager within the Business Support Management group, you will partner with BSM Leadership and the Centers of Excellence to support Global BSM initiatives and their respective change management needs. You will have the opportunity to leverage your exceptional promote and energy, data fluency, and interpersonal skills to gather critical information and present it clearly.

Job responsibilities:

• Partner with leadership on a broad range of projects and initiatives of varying complexity inclusive of project tracking, process flows, leading focus groups and training programs, communicating status updates, and escalating issues when appropriate.

• Contribute to the implementation of project management best practices, project standards, and procedures including development and maintenance of Standing Operating Procedures

• Work closely with senior leadership on capacity/utilization reviews and detailed tracking of headcount positions and requisitions

• Analyze data and offer actionable insights to leadership, identify data hygiene issues and define data cleansing actions items for managers, and monitor accurate execution of data corrections

• Partnership with in-region stakeholders, aggregate business data from multiple sources, and develop effective periodic business update materials, scorecard reviews, and presentations on demand. Assist with data analysis and Key Performance Indicators (KPI).

• Assist with execution of innovative opportunities and track progress.

• Plan, coordinate, and execute internal meetings and off-sites (e.g., All Hands team meetings).

• Assist with various People Agenda programs (e.g., coordinate recognition programs and new hire training).

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent.
• Minimum of 5 years of experience in project and/or operational roles
• Proven track record in successful business management and/or project management.
• Ability to thoroughly understand business systems data and relate it effectively to operations and strategies.
• Strong problem-solving and analytical skills, capable of translating findings into meaningful business insights.
• Advanced presentation skills and proficiency in Microsoft Office Suite, particularly MS Excel and PowerPoint PitchPro.
• Excellent communication, interpersonal, and change management skills.
• Self-starter with strong organizational skills, capable of operating independently and prioritizing effectively.
• Collaborative mindset, recognizing accomplishments and participating effectively in cross-functional teams.
• Adaptability to new technologies and a willingness to learn. Comfortable leading initiatives or supporting broader team efforts.

• Must be willing and able to work onsite full-time, including night shifts

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in theYou are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Job responsibilities

• Lead and conduct analysis and reporting using various data sources to identify optimization, automation and data opportunities, providing actionable insights that shape strategic decisions and measure benefits.
• Gather information and prepare independent research and analysis, developing executive-ready recommendations and innovative solutions for business challenges.
• Partner with business stakeholders to surface, synthesize, and prioritize demand, ensuring strategic alignment and preventing duplication.
• Translate operational challenges and business needs into structured, actionable requirements for technical teams, clearly articulating ROI, risk reduction, and efficiency gains.
• Facilitate and support design workshops, process documentation, and journey mapping to frame opportunities and refine requirements.
• Collaborate with business operations, optimization, automation and data or tech teams throughout solution development and testing, ensuring business context is preserved.
• Track delivery outcomes, adoption rates, efficiency gains, and ROI metrics; prepare executive-ready reports and presentations.
• Drive post-delivery enablement by overseeing solution adoption, leading user training, facilitating knowledge transfer, and gathering feedback from business units to ensure solutions meet needs and inform future improvements through lessons learned and continuous improvement.
• Validate delivered solutions against expected outcomes, map current processes, and quantify potential ROI.
• Coach and mentor less experienced team members and contribute to building and evolving the Insights & Enablement practice.

• Validate delivered solutions against expected outcomes, map current processes, and quantify potential ROI.

• Coach and mentor less experienced team members, and contribute to building and evolving the Insights & Enablement practice.

Required qualifications, capabilities, and skills

• 3+ years of experience in business analysis, process improvement, or operations strategy.
• Strong analytical, qualitative, and quantitative skills; ability to conduct independent research and provide actionable recommendations.
• Knowledge of or strong understanding of dashboards, business information systems, and data management practices.
• Experience with Lean Six Sigma, process improvement, or continuous improvement methodologies.
• Ability to document and visualize processes; familiarity with journey mapping techniques and tools (e.g., Visio, Lucidchart, Miro).
• Ability to synthesize findings into executive-ready documents and presentations with clear recommendations.
• Proven problem-solving and critical thinking capabilities.
• Effective communicator with strong verbal and written skills, including the ability to engage with senior management.
• Strong project planning and organizational skills; able to manage multiple demands simultaneously.

Preferred qualifications, capabilities, and skills

• Bachelor's degree or higher
• Exposure to data visualization tools (Power BI, Tableau, Qlik).
• Background in change management, enablement, or user adoption.
• Prior experience in preparing executive-level insights and ROI tracking.