דרושים Emea Merchant Services Business Manager – Vice President ב-גיי פי מורגן ב-Ireland, Dublin

As an Investment Middle Office Services Client Operation - Associate in the IMOS team, you will be responsible for dealing with all stages of the lifecycle for each product from broker matching, management of the client’s custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client/regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR). The IBOR provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. Your key responsibility will be to provide premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liaise with our clients, and/or any associated financial organizations as required, to ensure any issues are resolved to the client’s satisfaction.

Job responsibilities

• Is a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
• Participates and leads, where required, in client service reviews and other client meetings
• Takes ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
• Is a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners
• Seeks opportunities and takes ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
• Maintains robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
• Takes ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required
• Builds solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
• Works with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model
• Takes ownership and has oversight, where necessary, of Reconciliations and transaction lifecycle management

Required qualifications, capabilities, and skills

• Demonstrated leadership experience across process, risk and control within Investment Operations, including managing change
• Excellent client facing skills & communication style, comfortable dealing with key clients
• Proven ability to lead teams across multiple locations
• Extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments
• Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
• Experience of Investment Operations (Trades, Cash and Reconciliations)
• Experience of Reconciliations and transaction lifecycle management
• Excellent problem solving skills to identify, understand and address operational and technical issues
• Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives

Preferred qualifications, capabilities, and skills

• Ability to communicate effectively across multiple levels of the organization
• Ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery
• Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
• Self-starter with ability to learn quickly

Job Responsibilities

• Collaborate with business partners, finance, and domain experts to understand business problems and develop new strategies.
• Consult on experimental design and data collection, ensuring compliance with GDPR regulations and best practices in data handling and storage.
• Interpret and present findings to stakeholders and senior management in a clear, logical, and persuasive manner, using effective visualizations.
• Perform ad hoc analysis to provide actionable insights on product performance, customer behavior, and market trends.
• Collaborate with data engineers, machine learning engineers and dashboard developers to automate and optimize business processes.
• Identify unexplored opportunities to change how we do business using data.
• Lead innovation projects to drive advanced analytics.
• Maintain a rigorous control environment to ensure accurate and timely results, with a strong emphasis on compliance with GDPR regulations.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in applying statistical methods to real-world problems.
• Experience with relational databases, optimizing SQL to pull and summarize large datasets, report creation, and ad-hoc analyses.
• Experience with business intelligence analytics and data preparation tools such as Alteryx, Tableau, Python, etc.
• Leverage expertise in big data and statistics to tackle open-ended business challenges, using predictive analytics and data modeling to support business growth and innovation.
• Bachelor's degree in a quantitative discipline (e.g., Data Science, Mathematics, Statistics, Physics, Engineering, Economics, Finance).
• Ability to understand business context and identify opportunities in data.
• Experience in a dynamic, agile environment within a geographically distributed team.
• Experience with web analytics tools (e.g., Google Analytics, Adobe).
• Highly organized with the ability to prioritize multiple tasks.
• Excellent communication skills and ability to build relationships with key stakeholders.
• Fluency in GDPR regulations and data handling practices, with a strong understanding of how to manage and store data appropriately within the EU.

Preferred Qualifications, Capabilities, and Skills

• Intellectual curiosity, strategic thinking, and ability to solve unstructured problems independently.
• Familiarity with machine learning.
• Experience in marketing analytics.

If you receive an offer to join full-time, you'll participate in three ten month rotations, covering areas such as Client Service & Sales, Product Development and Data & Analytics. This program is designed to establish a strong foundation in the key disciplines of Securities Services so that you will be able to take on significant responsibilities and projects within the business upon completion of the program.

As a Summer Analyst in the 2026 Commercial & Investment Bank Securities Services Leadership Program you will develop your analytical, technical and leadership skills while gaining hands on program management experience in your role. You will work with engaged managers in your location and have exposure to global teams across all areas of Securities Services. Additionally, you will have regular engagement and networking opportunities with business leaders, current program participants and alumni. You also have the support of a current program mentor, program manager, as well as your direct manager.

What We Offer

In this program you’ll get an in-depth look into one of the business areas of Securities Services while gaining exposure to the full end-to-end business. You'll work with experienced managers and team members on priority initiatives that span across all aspects of Securities Services. You will have the opportunity to work across business areas within the Commercial and Investment Bank and colleagues around the globe.

As a summer analyst you will have programing created to provide you with a comprehensive overview of the business, key skills for the future and have access to all of our Securities Services University courses.

As a full-time analyst, you will cultivate and hone new skills through an ongoing training curriculum and program analysts will participate in a 2-week bootcamp. You will have the unique opportunity to participate in leadership trainings designed for your analyst class.

Job responsibilities

• Develop solutions and drive change in finance using project management, emerging technologies, data governance and analytics.
• Drive innovation with the use of digital tools
• Be proactive and responsive as a team member to our Business which is constantly evolving

Required qualifications, capabilities and skills

• Exceptional writing, verbal communication and client facing skills
• Have the aptitude to synthesize large amounts of information and to develop innovative solutions
• Clear, articulate, and concise verbal and written communication
• Ability to multi-task and prioritize workloads, strong time-management skills
• Ability to understand and resolve or escalate issues quickly
• Ability to thrive in a fast-paced, collaborative environment
• Proficiency with Microsoft Excel and PowerPoint
• Fluent in English
• Expected graduation date of December 2026 – June 2027

Preferred qualifications, capabilities, and skills

• Demonstrable personal qualities, outside interests and achievements beyond academia that showcase the kind of person you are and the difference you could bring to the team.

Application Deadline

Closes: 2nd November, 2025

We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it’s important to complete all relevant application questions so we have as much information about you as possible.

To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with “.edu or .ac.uk” extension as doing so could result in delays receiving updates regarding your candidacy. After you confirm your application, we will review it to figure out whether you meet certain required qualifications.

If you are advanced to the next step of the process, you’ll receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.

HireVue is required, and your application will not be considered for further review until you have completed it. We strongly encourage that you apply and complete the required elements as soon as possible, since programs will close as positions are filled.

Drive the Future internship programin Colombia if you are a student in your last years of University or recently graduated. This is afull-time internrole in which you will receive several trainings & coaching to develop professional skills while experiencing our inclusive culture led by our principles: Service, Hearth, Curiosity, Courage and Excellence.

Job Responsibilities:

• Demonstrated ability to work across cultures with internal teams and external clients globally
• Research public databases and organize data bases into useful and actionable information.
• Prepare presentations and market study reports.
• Assist with building agendas for prospectors meetings
• Interface with BM team and generate monthly presentations and reports
• Assist Corporate Bankers in managing existing client relationship and developing new Multinational client base
• Conduct industry and company research
• Assist in the preparation of pitch books and other marketing materials to help generate new revenue, in line with HQ an Regional Bankers
• Help with projects as requested

Required qualifications, capabilities and skills:

• Advanced bachelor students, recent graduated students or (thesis pending) on Business Administration, Economics, Finance, Commercial Engineering with interest in sales

• Advanced English.

• Full-time availability to work in Bogotá, Colombia

• Excellent MS Office skills, specifically Excel ,PowerPoint and Word and similar analytical tools.

After you click‘Apply’, the first step is to fully complete your application.

Once you have submitted your application, if you meet the minimum requirements for our program you will be invited to complete a video interview throughHireVue.

• HireVue is required, and your application will not be considered for further review until you have completed this step.

• Applications will be reviewed on a rolling basis; we strongly encourage you to complete your HireVue video(s) within 1 week of receiving.

Keep in mind your video submission should be complete in
English, unless directly advised otherwise.

As an Implementations Specialist within our Merchant Services team, you will have the opportunity to work as part of a dynamic Project Team, reporting directly to the Vice President of Merchant Implementations Europe. In this role, you will be responsible for Project Managing and Operational Implementation of the client with strict delivery deadlines. You will act as a direct liaison between clients, various Operational Departments, Sales and Relationship Mangers to achieve the above. This is an Admin heavy role with the focus on coordinating Operational Implementation projects and ensuring that tasks and milestones of each Implementation is adhered to, while sustaining project direction. You will also be required to communicate Merchant progress/readiness on a regular basis.

Job responsibilities:

• Liaise with multiple Merchant facing teams on a daily basis across multiple geographical locations to gather relevant information to ensure Merchant current status can be accurately tracked and reported.
• Take ownership of projects, track progress using project plans and escalate where required
• Lead and attend conference calls with internal teams and the Merchant as required to ensure Merchant progress is clearly communicated and any issues are highlighted and tracked
• Assist with the coordination of client implementations throughout the project lifecycle taking ownership of issues, diagnosing problems and coordinating with the appropriate departments for resolution.
• Develop advanced skills in technical payment processing solutions and configurations.
• Provide follow-up support to the Field Team for newly established accounts to ensure correct setup and verify the timely activation of those accounts.
• Take ownership of any issues discovered throughout the project lifecycle.

Required qualifications, capabilities and skills:

Applicants for this position will require a qualification in Business administration, Finance or a related discipline, with previous experience in the merchant implementation area, and have:

• Very strong organizational skills and attention to detail
• Proven knowledge of cards, payments, fintech or global eCommerce industries
• Ability to multi-task and prioritize tasks.
• Must be highly service-oriented with previous client facing experience.
• Ability to effectively communicate both verbally and in writing with the client and internal contacts and in a timely manner as per agreed SLA.
• Self-starter – takes ownership and drives through to resolution.
• Ability to understand and resolve or escalate issues quickly
• Demonstrate leadership skills with the ability to own and escalate accordingly.
• High level of experience with computer software systems including MS suite of products e.g., Outlook, PowerPoint, Project, Excel

Same Posting Description for Internal and External Candidates

As an EMEA Client Service and Onboarding Associate within the Global Corporate Bank, you will oversee the onboarding and setup of core cash management services for our regional clients. You will manage the entire implementation process, including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services. Your role involves collaborating effectively with Implementations, Sales, Product, Client Service, and various internal functional partners to ensure seamless service delivery and a high-quality client experience.

Job Responsibilities:

• Implement cash management solutions of varying size and complexity, primarily in EMEA.
• Oversee multiple projects, serving as the central point for both internal and external customers.
• Partner closely with Sales, Product, Client Service, Operations, and other internal partners to ensure successful project delivery and client experience.
• Develop project plans for each deal, incorporating the methodology used within the Project Management Team, and provide guidance to clients regarding their role within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Collaborate with internal and external parties to deliver solutions within minimum time frames.
• Provide accurate and timely implementation statuses and escalate issues impacting client experience or target dates.
• Support team colleagues as required.
• Identify and communicate process gaps and improvement opportunities; own improvement initiatives and be recognized by partners as a process expert.
• Adhere to all JPMorgan Chase department policies and procedures.
• Attend meetings and training as required to continue development and product knowledge.

Required Qualifications, Capabilities, and Skills:

• Experience working with corporate and/or financial institutions clients with strong client servicing skills.
• Strong verbal, written, and interpersonal communication skills.
• Project management skills required.
• Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
• Ability to work in a team environment and partner with colleagues.
• Effective issue resolution and escalation skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience working with Treasury Services and Securities products is an advantage.
• A second, fluently spoken European language (French, Spanish, Italian) would be beneficial.