דרושים Agility Lead ב-גיי פי מורגן ב-India, Pune

As a Client Care Specialist within the Customer Experience Team, you will be responsible for guiding the customer throughout the loan process, which may include requesting any additional documentation, following up on the conditions needed, and answering any customer questions along the way. You will effectively communicate the terms and conditions of the loan approval, including the loan program, terms, conditions, and fees. In this role, you will manage a pipeline of government (FHA/VA), conventional, and purchase loans from initial conditional approval through final underwriting approval. You will engage with customers after conditional approval, upon final approval, and with follow-up calls in between, discussing the structure of the conditional approval, reviewing and requesting outstanding conditions or documentation, and outlining next steps in the process.

Job Responsibilities:

• Focusing constantly on customer service throughout the process, leading to delivering best-in-class service.
• Contacting the customer after the loan has been conditionally approved and upon final approval, including all follow-up calls in between. Discussions may involve, but are not limited to, the structure of the conditional approval, the review and request for outstanding conditions/documentation, as well as discussing next steps in the process.
• Calling the customer/co-customer to obtain necessary information or documentation when needed to complete any action item.
• Updating the information in the system of record and maintaining up-to-date and accurate communication logs to ensure a smooth downstream process for the customer.
• Contacting the customer to discuss the final terms and conditions of the loans, addressing any questions, and proposing a time frame for the loan signing.
• Addressing immediately all issues and concerns raised by the customer and involving the Mortgage Banker when appropriate.
• Escalating any issues or concerns to your team manager when applicable.
• Working daily priorities as assigned by the system, ensuring timely completion of tasks.

Required Qualifications, Skills and Capabilities:

• Minimum of 2+ years of client/customer service experience.
• High school diploma or equivalent.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate clearly and concisely while being aware of their audience.
• Ability to explain underwriting conditions to our customers.

Preferred Qualifications, Skills and Capabilities:

• 2-5 years mortgage processing or underwriting working experience in conventional financing.
• Bachelor’s degree.
• Previous call center experience. Will manage a mix of inbound and outbound calls in a fast-paced, high call volume environment.
• Effectively utilizes all tools such as priority reports, call reviews, and/or loan originations system.
• Proposes solutions to problems and utilizes all available resources (Mortgage Banking Guide Team, Service Level Agreements, etc.).
• Effectively prioritizes their workload with the ability to multi-task.

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: .

Job Responsibilities:

• Lead a team of cloud engineers, fostering a culture of innovation and continuous improvement.
• Collaborate with technical teams and business stakeholders to propose and implement cloud solutions that meet current and future needs.
• Define and drive the technical target state of cloud products, ensuring alignment with strategic goals.
• Participate in architecture governance bodies to ensure compliance with best practices and standards.
• Evaluate and provide feedback on new cloud technologies, recommending solutions for future state architecture.
• Oversee the design, development, and deployment of cloud-based solutions on AWS, utilizing services such as EC2, S3, Lambda, and RDS.
• Integrate DevOps practices, including Infrastructure as Code (IaC) using tools like Terraform and AWS CloudFormation, and Configuration Management with Ansible or Chef.
• Establish and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines using Jenkins, GitLab CI, or AWS CodePipeline.
• Identify opportunities to automate remediation of recurring issues to improve operational stability of cloud applications and systems.
• Lead evaluation sessions with external vendors, startups, and internal teams to assess architectural designs and technical credentials.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification in cloud engineering concepts with 5+ years of applied experience.
• Hands on experience in programming, analytical & logical skills of C# & .net core.
• Hands on experience in the background tasks with hosted services.
• Experience in developing secure, high performance, highly available and complex API's.
• Experience in AWS services like S3, SNS, SQS, Lambda, DynamoDB. Experience in Micro-services architecture.
• Advanced proficiency in one or more programming languages.
• Expertise in automation and continuous delivery methods.
• Proficient in all aspects of the Software Development Life Cycle, with a focus on cloud technologies.
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.
• Demonstrated proficiency in cloud applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.).
• Practical cloud-native experience, particularly with AWS services and architecture, including VPC, IAM, and CloudWatch.

Preferred Qualifications, Capabilities, and Skills:

• In-depth knowledge of the financial services industry and their IT systems.
• Advanced knowledge of cloud software, applications, and architecture disciplines.
• Ability to evaluate current and emerging cloud technologies to recommend the best solutions for the future state architecture.

Job responsibilities

• Develops a data product strategy and product vision that delivers value to customers
• Partner with stakeholders both in India and US, working with multiple tribes, squads and analysts to identify, refine, scope and prioritize high value features
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Own the layout of the Jira stories for each sprint and ensure they are based on best practices and is in line with defined deliverables. Conduct business acceptance of features and epics according to definition of done.
• Coach, train, manage and mentor analysts and team members to improve the maturity and value of the product practices within the team

Required qualifications, capabilities, and skills

• Education: Bachelor/Masters degree
• 10+ years of experience or equivalent expertise in product management, agile development, data architecture and other relevant technology domains
• Advanced knowledge of the data product development life cycle, including requirements, design, data querying, cloud technologies and data analytics
• Experience as a people manager including coaching and performance management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Relevant experience in travel domain or customer loyalty space

Background or coursework in Computer Science

Job responsibilities

• Develops a data product strategy and product vision that delivers value to customers
• Partner with stakeholders both in India and US, working with multiple tribes, squads and analysts to identify, refine, scope and prioritize high value features
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Own the layout of the Jira stories for each sprint and ensure they are based on best practices and is in line with defined deliverables. Conduct business acceptance of features and epics according to definition of done.
• Coach, train, manage and mentor analysts and team members to improve the maturity and value of the product practices within the team

Required qualifications, capabilities, and skills

• Education: Bachelor/Masters degree
• 10+ years of experience or equivalent expertise in product management, agile development, data architecture and other relevant technology domains
• Advanced knowledge of the data product development life cycle, including requirements, design, data querying, cloud technologies and data analytics
• Experience as a people manager including coaching and performance management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Relevant experience in travel domain or customer loyalty space
• Background or coursework in Computer Science

Job responsibilities

• Develops a data product strategy and product vision that delivers value to customers
• Partner with stakeholders both in India and US, working with multiple tribes, squads and analysts to identify, refine, scope and prioritize high value features
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Own the layout of the Jira stories for each sprint and ensure they are based on best practices and is in line with defined deliverables. Conduct business acceptance of features and epics according to definition of done.
• Coach, train, manage and mentor analysts and team members to improve the maturity and value of the product practices within the team

Required qualifications, capabilities, and skills

• Education: Bachelor/Masters degree
• 10+ years of experience or equivalent expertise in product management, agile development, data architecture and other relevant technology domains
• Advanced knowledge of the data product development life cycle, including requirements, design, data querying, cloud technologies and data analytics
• Experience as a people manager including coaching and performance management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Relevant experience in travel domain or customer loyalty space
• Background or coursework in Computer Science

As an Alternative Funds AML/KYC Senior Analyst/Associate you will ensure JPMSE duties towards AML and Registration are monitored in line with the regulation as well as the JPMSE standards. The candidate will be in charge of the day to day activity of the AML Onboarding team, In addition to the business activity management, a part of your responsibilities will be dedicated to Business Activity Management.

Job Responsibilities:

• Ensure that all Investor and Agent records on the Transfer Agency register are compliant with all AML policies and procedures.
• Ensure Sanctions and PEP screening at onboarding.
• Ensure compliance with Luxembourg Know Your Customer and Anti Money Laundering regulations together with internal local and group policy when assessing Investor and Agent documentation.
• Work closely with internal Compliance as well the Compliance and MLRO of the Funds when reviewing complex account opening requests and seek appropriate solutions.
• Attend client meeting and Due Diligence calls/Meetings.
• Identify and escalate risk issues in accordance with internal risk policies
• Ensure procedures update according to new policies and regulations, governance and recertification.
• Monitor regular staff training on AML Red flags.

Required Qualifications, Capabilities and Skills:

• Master’s Degree or Equivalent an advantage
• Relevant work experience in a similar position
• Excellent overall knowledge of the Luxembourg Fund Industry and especially on the Transfer Agent activity
• Very good understanding of local anti-money laundering laws rules and regulations in particular circulars and laws issued by the CSSF as relates to AML/CFT e.g. CSSF Regulation 12-02 AML Law of 12 November 2004, 4th and 5th AML Directive
• Extensive relevant Compliance AML and data privacy experience or other related experience e.g. legal, risk management, audit etc
• Proven experience in team management

Preferred Qualifications, Capabilities and Skills:

• Proven knowledge of regulatory requirements and an ability to translate them into operational/process requirements
• SSAE16/Long Form Report and other Audit experience
• A self-starter with a strong sense of ownership and responsibility
• Strong leadership skills to work across all levels of the organization and bringing teams together to achieve result
• Client facing skills would be considered a distinct advantage.