דרושים Client Advisor Support Analyst ב-גיי פי מורגן ב-India, Bengaluru

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability

• Extensive experience and expertise in SQL Server development, including proficiency in creating stored procedures, functions, triggers, views, and performance tuning of stored procedures

• Strong knowledge of one or more scripting languages, particularly T-SQL and PowerShell

• Experience in building applications using Python

• Experience with integrated development environments such as IntelliJ and VSCode

• Knowledge and experience with automation and version control tools such as Ansible, Jenkins, SaltStack, Bitbucket, and GitHub

• Strong knowledge of one or more infrastructure disciplines, including hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments.

• Experience with multiple cloud technologies, with the ability to operate in and migrate across public and private clouds.

• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security

Preferred qualifications, capabilities, and skills

• Experience with JavaScript and JSON and troubleshooting complex database problems
• Exposure to Micro service architecture, REST API design/development
• Exposure on Database High Availability solutions like Log-Shipping, Database Mirroring, Replication, Clustering and AlwaysON
• Exposure to using PerfMon/Profiler, solved low-level SQL Server bottlenecks like Dead Locks/Long running queries

Join the team where you will be responsible for announcing corporate action events for all global markets. Your primary goal is to ensure all announcements are processed within 24 hours of receipt and are sent out to our clients/subscribers. You will own issues related to the Announcement Capture Utility and ensure timely escalation to both Operational and Risk leads.

As a Securities Services Operations – Asset Analyst in the Asset Servicing Announcement Capture Utility team, you will be responsible for announcing corporate action events for all Global markets. Your primary goal is to ensure all announcements are processed within 24 hours of receipt and are sent out to our clients/subscribers. You will own issues related to the Announcement Capture Utility and ensure timely escalation to both Operational and Risk leads. This role provides an opportunity to work with various internal teams to process transactions, resolve exceptions, and enhance controls. You will also partner with client service teams to help change client behavior where required to remove manual processes.

Job Responsibilities

• Process and validate Income & Mandatory Corporate actions.
• Own issues related to the Announcement Capture Utility and ensure timely escalation to both Operational and Risk leads
• Deliver fund services trades operations BAU for the assigned location.
• Work with various internal teams to process transactions and resolve any exceptions on a timely manner.
• Respond to and resolve client inquiries on a timely manner
• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
• Partner with client service teams to help change client behavior where required to remove manual processes.
• Understand Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
• Ensure all day to day queries dealt with within required SLAs and escalate issues

Required qualifications, skills and capabilities

• Bachelor’s degree
• Minimum 5 years in Financial Services industry
• Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)
• Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
• Strong financial markets product knowledge and understanding of the transaction lifecycle in Corporate Actions and/or
• Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivative

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience

• Experience in banking or financial domain

Job responsibilities

• Facilitates security requirements clarification for multiple networks to enable multi-level security to satisfy organizational needs
• Works with stakeholders and senior business leaders to recommend business modifications during periods of vulnerability
• Be responsible for triaging based on risk assessments of various threats and managing resources to cover impact of disruptive events
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience .
• Experience planning, designing, building and implementing enterprise level security engineering products and solutions in a public cloud environment (i.e. AWS, GCP, Azure)
• Advanced in one or more programming languages/scripts (i.e. C/C#, Python, PowerShell)
• Advanced knowledge of secure software application development and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Experience with continuous integration and continuous deployment (CI/CD) tools (Jenkins), version control tools (BitBucket, Git), managing and tracking work using management tools like Jira
• Experience building security engineering products and solutions
• Advanced knowledge of the Windows Workstation OSs (Windows 10/Windows 11 and Virtual platforms) and/or Mac OSX
• Understanding of Active Directory concept and practical implementation of GPO management
• Ability to tackle design and functionality problems independently with little to no oversight

Preferred qualifications, capabilities, and skills

• Experience within Cyber Security is preferred
• Excellent communication and presentation skills
• Prior experience in finance industry is a huge plus

Job Summary:

As a Client Operations Lead within the Wealth Management Client Operations team, you will partner with global business-facing teams to ensure compliance and meet day-to-day deliverables. You will identify opportunities for automation and service improvement, maximizing productivity and quality. Your leadership will drive team development and enhance client experiences.

Job Responsibilities:

• Partner with Middle and Front office teams for client onboarding.
• Drive results through leadership, communication, and influence.
• Function effectively in a high-volume, deadline-oriented environment.
• Manage KPIs to ensure quality and timeliness.
• Serve as an escalation point for Client Operations issues.
• Promote process improvement and share best practices.
• Support consistent hiring and performance management.
• Manage risk, identify issues, and escalate as needed.
• Assess process and system improvements, providing solutions.
• Create an effective control environment within the team and build partnerships with onshore leads through communication and governance.

Required Qualifications, Capabilities, and Skills

• 12+ years of experience in Financial Services or Operations.
• Proven leadership in strategic change management and process re-engineering.
• Experience managing across multiple locations.
• Strong relationship-building and influencing skills.
• Industry experience with understanding of standards and networking.
• Consultative approach, anticipating business partner needs.
• Critical thinking and proactive best practices.
• Motivated with advanced strategy and problem-solving skills.
• Commercial background with ability to transform operations.
• Knowledge of automation tools and AI/ML understanding.

Preferred Qualifications, Capabilities, and Skills:

• Client Operations experience in Investment Banking or Wealth Management.
• Experience in technology-driven projects.
• Strong industry networking and peer relationships.
• Ability to collaborate with Operations Leaders and key partners.
• Understanding of client needs and impact on relationships.
• Proven ability to transform operations across business areas.
• Advanced interpersonal and communication skills.

As an Analytics Solutions Associate within the Wholesale Client Profitability (WCP) Analytics Solutions team, you will manage a range of projects coordinating client profitability data and reporting improvements. You will work collaboratively with business and technology stakeholders to deliver proactive solutions, prioritize requests, and improve client profitability data and reporting. The role will be within the Commercial and Investment Banking business of Global Finance and Business Management and will roll to the Finance Integration Office Lead in India.

Job responsibilities:

• Work collaboratively with business and technology stakeholders to deliver proactive solutions, prioritize requests, and improve client profitability data and reporting
• Conduct analysis on key issues impacting client profitability to determine root cause and deliver quality documentation capturing proposed solutions
• Build and maintain key relationships across business stakeholders (e.g., project managers, business users, subject matter experts), and operations and technology partners
• Support WCP production related activities with project impact analyses, thorough unit and end-to-end testing, and subject matter expertise
• Prepare and distribute data driven communications, profitability presentations, and business analysis with accuracy and adherence to JPMC brand style guidelines

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Finance, Accounting, Management Information Solutions, Data Science, or similar discipline.
• 7+ years of experience in financial services, business analytics, project management, or equivalent.
• Proficiency with Excel, Access, Cognos, SQL
• Working knowledge of SharePoint, Confluence, JIRA, JIRA queries, JQL
• Superior written and verbal business communication, with the ability to communicate effectively with all levels of management and staff globally

Preferred qualifications, capabilities, and skills:

• Prior experience with Data visualization and analysis tools such as Tableau, Qliksense is a plus
• Business acumen – Know-how of the business and related functions
• Analytical skills - critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions.