דרושים Business Management - Securities Services Vice President ב-גיי פי מורגן ב-China, Kowloon

As a Transfer Agency Investor Services Associate in our Fund Operations team, you will be the primary point of contact for our shareholders and fund promoters. Your role will involve responding to queries, sending daily reports, and coordinating with internal and external stakeholders. You will need to be fast, efficient, and accurate in your responses, and be proactive in routing queries to the appropriate teams. This role offers you the opportunity to work in a dynamic environment and grow your career with us.

Job responsibilities:

• Build a stable relationship with the investors of our clients to ensure effective cooperation and solid understanding of the client’s/investor’s culture and the relevant fund structures
• Deliver high quality customer service so as to complete increasingly complex tasks on time and accurately
• Monitor and answer investor related queries ranging across diverse areas of investor activities such as dealing, payments and cash within the agreed turnaround times and ensure appropriate follow-up on all outstanding queries in a timely manner
• Release investor correspondence (contract notes, dividend notes and monthly statement etc.) ensuring that they are released within the agreed deadlines as outlined in the Service Level Agreements.
• Provide daily/weekly/monthly reports to fund promoters and other internal departments
• Prepare audit confirmation for investors and fund auditors
• Conduct telephone call back on all submitted changes to bank mandates, authorized signatories and contact details
• Manage investor complaints in accordance with complaint policy
• Maintain an effective, interactive relationship with internal Transfer Agency Operations Managers
• Represent J.P. Morgan to external partners such as clients, potential clients and vendors in a professional manner
• Keep necessary controls to meet service delivery standards in relation to the handling of investor enquiries

Required qualifications, capabilities, and skills:

• Bachelor’s Degree in Business, Finance, Economic, or relevant disciplines
• At least 5 years of experience in Investor Services/Customer Servicing Transfer Agency roles
• Proven experience in managing internal and external clients at senior level
• Fluency in both spoken and written Japanese as this role requires to interact with Japanese clients
• Extensive working knowledge of Microsoft Office products including Word, Excel Digital Solution tools and Outlook
• Team player, professional and proactive approach to work, positive attitude, remain poised under pressure, client service focus and ability to adapt to change
• Able to quickly understand technical, procedural and functional information to solve problems and deliver information to investors
• Client centricity with focus on high quality service delivery
• Demonstrate a keen eye for details; look for and mitigate inherent and residual risks
• Be able to work in a multi-cultural environment with virtual teams

Preferred qualifications, capabilities, and skills:

• Gather relevant information systematically; consider a broad range of issues or factors; grasp complexities and perceives relationships among problems or issues; include others in problem‑solving efforts when appropriate
• Anticipate and identify customer needs; take action to meet customer needs; develop effective working relationships with internal and external customers; continually search for ways to increase customer satisfaction

As a Product Implementation Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities

• Own the product implementation and training experience for your assigned clients
• Meet and connect with clients through Zoom, Email and other collaborative technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Manage client and partner expectations and understanding throughout the implementation process
• Implement mixed payable solutions and support our clients with file mapping exercises
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required qualifications, capabilities, and skills

• 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space

Preferred qualifications, capabilities, and skills

• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

As Product Manager VP, you will lead the development, enhancement, and commercialization of J.P. Morgan Payments’ liquidity management products and solutions. You will own the product lifecycle—from ideation and research to launch and ongoing optimization—ensuring our solutions remain at the forefront of the market. You will collaborate closely with global and regional partners, Sales, Technology, Operations, Compliance and Legal and partner closely with our Mainland China product counterparts to deliver innovative, client-centric solutions.

Key Responsibilities

• Lead the strategy, development, and commercialization of liquidity management products for Hong Kong.
• Work closely with Mainland China product counterparts to ensure seamless cross-border product alignment and delivery.
• Partner with regional and global teams to align product strategy and drive the APAC product roadmap.
• Monitor market trends, regulatory changes, and client needs to identify new opportunities and ensure our offerings remain competitive.
• Collaborate with Sales to refine existing solutions and develop new, differentiated products for our target client segments.
• Work with Technology to deliver cutting-edge digital and payments innovations.
• Manage product P&L, pricing, and commercialization, ensuring strong financial performance.
• Ensure all products comply with regulatory requirements and internal control standards.
• Represent J.P. Morgan in industry forums and regulatory discussions, extending our influence across Hong Kong and the Greater Bay Area in close partnership with China product managers.

Required Qualifications, Skills and Capabilities

• Bachelor’s degree in business, Banking, or other related disciplines.
• Language skills in Mandarin and Cantonese to provide services to Mandarin and Cantonese speaking clients.
• Minimum 8 years of experience in the Cash Management Product space.
• Proven experience in global liquidity management product development within a leading financial institution.
• Knowledge of Working Capital Management is a must, along with strong understanding of Compliance, Controls, and Legal aspects.
• Proven ability to manage multiple stakeholders across Coverage, Sales, Service, Operations, and Technology, with strong influencing skills.
• Experience fronting regulatory bodies and participating in or leading industry-wide initiatives.
• Strategic thinker with the ability to motivate and drive tactical execution; creative problem solver capable of developing innovative and differentiated solutions.
• Strong presentation and communication skills with a keen eye for detail.
• Deep understanding of the payments landscape, regulatory environment, and client needs in Hong Kong and the Greater Bay Area.

Job responsibilities

• Work autonomously as a member of the Corporate Tax team to provide regional tax advisory services across the various businesses
• Be responsible for product, transaction and platform advisory, review of new business initiatives, technical tax updates, tax compliance and general tax planning matters
• Partner closely with the line of business front office, Corporate Tax team colleagues, external advisors and functional support group personnel located both within and outside Asia to deliver technical and commercial tax advice
• Develop and manage effective controls for new products, existing global reporting regimes and work with responsible stakeholders to review and maintain oversight over existing products/ platforms/ processes
• Pursue constant and effective communication with all stakeholders

Required qualifications, capabilities, and skills

• Bachelor’s degree in Accounting, Finance, Law or a related discipline
• Minimum of 10 years of experience in tax with an accounting firm, law firm or inhouse corporate with a focus on advisory
• Strong communication (both written and verbal) and partnership skills
• Well developed analytical thinking, attention to detail and positive/ proactive attitude

Preferred qualifications, capabilities, and skills

• Knowledge of financial market products (including financial derivatives, stock brokerage, stock borrowing and lending, prime brokerage), fund management industry, common fund structures (including related portfolio taxes/treaty entitlements), and reporting regimes such as FATCA/ CRS
• HK stamp duty experience on financial market products
• Knowledge of US tax principles or broad based Asia tax experience
• Proficiency in both written and verbal Chinese language skills

As an Associate in the team you will take responsibility for key projects and initiatives, working closely with global partners and APAC stakeholders in Compliance Conduct Operational Risk (CCOR), as well as key Corporate functions (e.g. Finance, HR, Technology, Real Estate, Resiliency etc.). The role presents an excellent opportunity to interact with senior stakeholders and gain insight into the management of CCOR in a complex global financial institution.

Job Responsibilities:-

• Manage independent headcount, expense, real estate, and budgetary management.
• Produce management information to ensure departmental resources are utilized effectively and to facilitate management decisions on budget and headcount.
• Prepare strategic and financial presentations for management meetings and business reviews to navigate revenue growth strategy and business priorities.
• Support CCOR in achieving business objectives, formulating strategic decisions & initiatives, and identifying risks & opportunities.
• Work closely with various control and support functions on various BAU and ad hoc projects.

Required Qualifications, Capabilities, and Skills

• Minimum 5 years of experience in finance, business management, or strategy roles.
• Strong analytical and problem-solving skills with ability to multi-task changing demands and take ownership
• Strong interest in the Business Management / Governance area
• Ability to work under pressure in a dynamic environment with excellent attention to detail, articulate in written and verbal communication, and present and support conclusions to senior management.
• A team player who can work smoothly with a wide range of stakeholders across multiple disciplines and levels of seniority.
• A self-starter with a can-do attitude and an ability to learn quickly.
• Strong Microsoft Excel and PowerPoint tools.

Job Responsibilities:

• Analyzing portfolios including positioning, analytics and performance results
• Creating and maintaining client presentations, marketing, performance commentary, and other client communications
• Responding to ad-hoc requests from clients and internal groups
• Facilitating meetings, both external (client pitches and portfolio reviews) and internal (product development and strategy meetings)
• Partnering with client advisors on new business opportunities (represent fixed income capabilities in meetings, facilitate RFPs, pitch decks)
• Developing in-depth understanding of fixed income investment portfolios

Required qualifications, capabilities and skills

• 2+ years of experience with fixed income knowledge
• Interest in financial markets, economics and the insurance industry
• Bachelor’s degree
• Strong proficiency with PowerPoint slide creation and strong Excel skills required.
• Meet tight deadlines while possessing strong attention to detail
• Demonstrate ability to multi-task and re-prioritize quickly
• Written and verbal communication skills
• Quantitative skills - proficiency in basic financial calculations and high aptitude with numbers
• Adaptable, innovative, and results oriented, with excellent teamwork skills
• Series 7 & 63

Preferred qualifications, capabilities and skills

• Other computer skills a plus