דרושים Securities Services - Client Service Manager Vp / Associate ב-גיי פי מורגן ב-China, Beijing

Job Responsibilities

• Supports the JPMSC Management in monitoring key issues and opportunities, and maintains JPMSC governance committees and forums to ensure they are effective in supporting the legal entity priorities and Local regulatory requirements
• Leads and executes projects required by local regulatory requirements (owned by the JPMSC Management) and business development related projects
• Owns the preparation and production of management updates for JPMSC’s business development
• Work closely with various onshore and offshore business managers to support JPMSC
• Work closely with Business Management leads to provide location and legal entity specific guidance and support for business-led initiatives
• Ongoing Identification areas of improvement on JPMSC business and governance landscape

Required qualifications, capabilities and skills

• Bachelor degree in Finance or related field
• Minimum of 8 years of experience in a finance / business management related field or similar in leading financial institutions
• Possess good understanding of China Financial Markets and regulations
• Clear and concise written and verbal communication skills, along with the ability to tailor a message to various levels of management
• Strong aptitude to work with a wide range of line of businesses and functions
• Strong analytical and problem solving skills
• Highly motivated individual with excellent time management & organizational skills
• Excellent working knowledge of Excel and PowerPoint (including PitchPro)
• Strong interpersonal and relationship building skills, flexible and capable of engaging various functions, locations, and businesses

Key Responsibilities covered by these areas:

1. Build and develop Treasurer level coverage of Corporate Bank clients in China
2. Provide primary coverage for clients not currently requiring coverage driven by Corporate Finance products (M&A, ECM, Strategic Debt finance)
3. Develop forward looking new business plans for clients and maintain existing business relationships
4. Be focused on the marketing of in-scope Corporate Bank products, including Traditional Credit Product, Debt, Treasury Services, Trade Finance, Investor Services, Asset Management, FX, Derivatives and Commodities
5. Partner with the IB Client Executive, and drive account planning processes for Corporate Bank clients, especially on the use of credit capital and balancing the firm wide priorities
6. Conduct comprehensive client analysis to identify business needs that can be met with JPMorgan's broad array of corporate banking products and to help convert client analysis into concrete financial solutions

Your Background:

1. Relationship manager background with capability to build and develop Large Corporate client relationships, win new business, close transactions and develop networks, both internally and externally
2. Solid knowledge of credit and commercial banking products
3. Strong commercial judgment and partnership skills
4. Understanding of flow derivatives, FX, commodities, transaction banking and securities processing would be very helpful
5. Strong influencing skills and proven track record of managing cross cultural environment
6. The ability to read and speak English and Mandarin is a prerequisite

As a Client Onboarder at J.P. Morgan Global Banking, you will collaborate with our clients to implement JPMorgan Payments products, enhancing their eCommerce business capabilities and treasury operations. You will play a pivotal role in driving and coordinating all aspects of a positive client onboarding experience.

This team requires a strong project governance discipline to execute proven client and product onboarding methodologies. You will need to possess rich expertise to consult and lead clients in adopting JPMorgan Payments technology and products across Treasury, Cash Management, Trade, and Merchant Acquiring businesses.

In addition, Client Onboarder shall participate and contribute process optimization, efficiency improvement, client experience enhancement, etc.

Job Responsibilities

• Serve as the single point of contact, providing overall ownership of the client experience and satisfaction during the onboarding process.
• Manage multi-entity/jurisdiction product implementation and account opening requests, including cross-region implementation deals.
• Collaborate with clients and coverage teams to develop and execute implementation plans, establishing clear expectations and transparency of timelines using project management principles.
• Lead client-facing activities such as workshops to refine solutions, establish project plans, conduct product testing, and manage legal documentation.
• Ensure compliance with audit and controls policies and procedures, with a focus on risk management.
• Drive improvements to the global operating model with internal partners in Sales, Product, Legal, Compliance, Operations, Technology and Client Service to deliver high client satisfaction and internal efficiencies.
• Provide subject matter expertise for international regulatory requirements, products, documentation, and services.
• Support global and regional onboarding initiatives to enhance client experience and meet operational and local regulatory requirements.
• Monitor the progress of implementation requests and escalate issues as needed to ensure timely execution.

Required Qualifications and Skills

• Held positions in client-facing and project management roles.
• Knowledge or experience of Treasury, cash management, finance and payment industry.
• Strong verbal and written communication skills in both English and Chinese.
• Strong in teamwork and organizational skills, demonstrating the ability to work independently within a matrix, cross-functional, global organization, are essential.
• Bachelor's degree equivalent.
• 2-3 years’ work experience.
• Experience in AI/ML applications or in automation tools e.g. Alteryx, UiPath, Python, etc. Demonstrates ability to initiate and execute process improvement or transformative changes.
• Knowledge or hands-on experience with enterprise applications such as SAP, Oracle, etc., particularly in the finance/treasury domain.
• Familiar with Payment file/data transfer technologies such as ISO XML, enterprise connectivity like SFTP, API, SWIFT, would be advantageous.

As a Payment Lifecycle Associate II within Commercial and Investment Bank, you will be responsible for the daily operations within Treasury Services Billing. This includes intake, set-up and maintenance, quality control, research, data feed management, and some project management.

Job Responsibilities:

• Take ownership and effectively collaborate with peers across locations on team's deliverables
• Understand Operational controls and ensure adherence by stakeholders
• Perform Billing set-up and maintenance for clients on the strategic Billing platform
• Perform quality review of set-ups / maintenance to ensure accuracy
• Review billing activity from product feeds for accuracy and process adjustments as needed
• Research and respond to inquiries, manage billing projects as assigned
• Develop Standard Operating Procedures (SOPs) and review / update as required and ensure compliance with operational procedures and processes
• Partner with Billing Product Owners, Billing Technology, and stakeholders on strategic planning, client issues, and process improvements
• Own management reporting, start / end of day checks; assess risks impacting operations and manage to closure
• Manage design, testing, and project plans for all new automation efforts and process improvement initiatives
• Report, document and manage to closure any internal or external errors and associated impact analysis along with remedial actions
  

Required qualifications, capabilities and skills:

• Strong communication skills
• Strong collaboration skills: share information and effectively communicate with team members, management and partners in Sales, Service, Product and Technology
• Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results
• Able to operate independently, follow tight deadlines, and work within a matrix management environment
• Proficient level knowledge of Microsoft suite of tools (Word, Excel and PowerPoint)
• Proficient level knowledge of process flow creation tools such as Microsoft Visio, Signavio
• Basic knowledge of Agile tools such as JIRA
• Understanding of Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx

Preferred qualifications, capabilities and skills:

• Minimum 5 years of JPMorgan Chase work experience
• Formal accreditation in Project Management method (PMP)
• Treasury Services (TS) / Banking experience a plus; TS Payments Billing experience
• Broad experience in an Operational, Technology or Business Project Manager role preferred

Job responsibilities

• Provides guidance to immediate team of software engineers on daily tasks and activities
• Sets the overall guidance and expectations for team output, practices, and collaboration
• Anticipates dependencies with other teams to deliver products and applications in line with business requirements
• Manages stakeholder relationships and the team’s work in accordance with compliance standards, service level agreements, and business requirements
• Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on technology project management concepts and 5+ years applied experience . In addition, demonstrated coaching and mentoring experience,.
• Experience leading technology projects
• Experience managing technologists
• Proficient in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Experience in designing and implementing high-performance, low-touch trading systems.
• Ability to troubleshoot complex software issues and optimize application performance and reliability.
• Experience with messaging systems such as AMPS or Kafka, particularly in the context of real-time data streaming and processing.
• Experience with Cucumber for behavior-driven development (BDD) and testing, particularly in Java environments.
• Experience with automation tools and scripting languages (e.g., Python, Shell) to streamline testing and reporting

Preferred qualifications, capabilities, and skills

• Experience working at code level
• Experience in working with Linux operating systems, including scripting and basic administration tasks relevant to capital systems.
• Familiarity with monitoring and logging tools such as Grafana or Splunk for application performance and system health monitoring.

You will be responsible for building relationships with the Client and JPMorgan Partners, establishing trust and understanding with clients through accurate interface delivery and timely incident follow ups. You will need to establish an in-depth knowledge of the Client’s Technology interfaces (both current and planned) as well as the JPMorgan Technology architecture (applications and connectivity) and the Client’s dependency on it across business products. You will be partnering with JPMorgan Technology (Production Management, Application Development and Technology Infrastructure) and Clients to maintain delivery, analyze, propose and implement enhanced client workflow through deployment of technology solutions across all electronic channels.

Job responsibilities

• Be fully accountable for technology management with clients
• Provide leadership and represent JPMorgan’s Technology Platform with senior-level executives at clients
• Build relationships and establish a deep knowledge of Client’s Technology (current and future)
• Understand the JPMorgan Technology architecture and Client’s dependency on it across different Business Products, maintain an intimate understanding on interface offerings
• Lead the navigation of the JPMorgan Technology Organization on behalf of Client for both BAU and for change
• Collaborate with JPMorgan Technology teams (Production Management, Application Development and Technology Infrastructure) to maintain quality and stable delivery to Clients
• Establish trust and understanding with clients through quality data interface delivery
• Drive resolution and management of client queries, requests and delivery issues
• Deliver accurate and quicker Technology interface change – by getting it right first time
• Drive client and JPMorgan Change (Technology Upgrades, Product Development, Application migrations) including end-to-end workflow validation
• Improve Client Satisfaction on Technology Delivery, ability to foresee Technology related issues and to drive resolution to mitigate visible impact to client
• Protect revenue from existing clients and enable future business product delivery through quality stable Technology delivery Facilitate RFPs through deeper understanding of the client’s Technology across Products

Required qualifications, capabilities, and skills

• 10+ years previous experience in Technology for Financial and Banking sector working as part of a team delivering technology and data solution in financial services industry
• Strong English & Chinese language fluency (fluent in Putonghua)
• Bachelor’s degree or higher in Computer Engineering or Business
• Strong analytical skills, comfortable in dealing with data
• Experienced to end to end investment trade lifecycle, data connectivity and reporting, including trade status, investment accounting, liquidity management and data analytics.
• Strong end to end ownership, governance, controls, risks, and dependency management
• Self-starter. Ability to work independently with full accountability, and as leader of a team. Self-motivated
• Focuses on accountability, action, and outcomes with commercial mindset that balances with deliverables to the firm's mission and goals
• Effective problem solver, experienced in making sound judgment and effective decisions under stress and complex environment

Preferred qualifications, capabilities, and skills

• Cross product data structure on Fund Accounting, Custody, Securities Lending and OTC derivatives products
• Experienced in complex program/project delivery data/system integration initiatives
• In tune to regulatory, industry & infrastructure developments

You will join a professional and outstanding team that offers great platform to sharpen your skillsets.

Job Responsibilities

• Provide excellent customer service via email and phone at 1st and 2nd level response
• Escalate unresolved issues to 2nd and 3rd line support teams
• Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
• Maintain contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities

Required qualifications, capabilities and skills

• Excellent Customer Service skills in telephone and email etiquette
• Korean and English language skills
• Client focus, interpersonal skills and ability to network
• Proactive and continuous improvement mindset
• Maintain highest level of technical skill in field of expertise
• Work independently and revel in problem-solving and looking for new solutions
• Requires a high degree of discretion and judgement
• Passion for learning new things every day and a continuous improvement mindset

Preferred qualifications, capabilities and skills

• University degree in Economics, Finance or equivalent work experience desired
• Experience in Customer Service role, preferably in the Financial Services or Software industry
• Experience with Contact Center solutions