Provide exceptional overall experience for clients using time-sensitive, mission critical data and applications. Including educating clients on information technology issues/services. Provide operational support to global client support teams by assisting...
Manage a large book of business including key and strategic accounts;. Be the face of ICE Data Services for Index business by regularly engaging with clients & prospects;. Be a...
Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes. Customer Inquiries: Resolve customer inquiries in...
Establish strong working relationship with clients throughout the onboarding process. Communicate expectations and deadlines to clients and internal stakeholders. Act as an escalation point throughout onboarding process. Capture client requirements...
Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups. Work with internal partners to communicate important information about system maintenance, changes, events, and to address their...
Provide exceptional overall experience for clients using time-sensitive, mission critical data and applications. Including educating clients on information technology issues/services. Provide operational support to global client support teams by assisting...