דרושים Senior Reference Data Associate - Vietnamese Language Requirement Ftc ב-Intercontinental Exchange - Ice ב-Australia, Melbourne

Job Purpose

ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering client’s questions and to manage and escalate production issues.

Responsibilities

• Onboard and off-board clients for ICE Data Derivatives products and services
• Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations.
• Provide timely and accurate response to all client inquiries.
• Provide support for any file delivery errors or failures.
• Escalate issues with internal groups to resolve issue with urgency, when applicable.
• Maintain strong relationship with clients and internal teams.
• Ensure up-to-date documentation of policies, procedures, and work processes.

Knowledge and Experience

• Bachelor’s or equivalent university degree is preferable.
• Excellent verbal and written English language skills.
• Excellent time-management and organizations skills.
• Experience in a similar support or client-facing role (an advantage).
• Strong analytical and problem-solving skills with attention to detail and ability to follow-up.
• Ability to interact with external clients, as well as internal business units.
• Working knowledge of Sales Force, Service Now, MS Office, FTP (an advantage.)

The working hours will be 5 days per week Monday to Friday for 9 hours. Start times will be from 8am or 9am or 10am according to a schedule. While every effort will be made to allow leave on public holidays, it may be occasionally necessary to work on public holidays if required (compensation will be provided). This position supports the APAC region and not Australia only.

Job Purpose

The primary purpose of this position is to research, analyze, interpret, transform and present reference data for Equity and Funds securities across global markets. The focus of this position is to perform this work with documents written in English and Indonesian or Malaysian (Bahasa) languages.

The incumbent must successfully complete a 8 to 12 week training program that centers on building enough subject matter expertise and the utilization of the database(s) of record such that the incumbent can independently analyze legal and financial documents associated with Equity and Fund securities. During training, the incumbent must master all of the subject matter and will be required to pass a series of quizzes and tests as well achieve the accuracy and timeliness metrics that were established for trainees.

The training curriculum for Data Analyst contains high level overviews of the complex structures worked on by more senior personnel as well as reference data client use cases so that the incumbent can differentiate between legal and financial language that is relevant to and required by our client base versus jargon describing information that is not required and, so that the incumbent can identify new financing techniques that come to market. The incumbent must then apply this foundation of knowledge via a logical sequence of decision-making events to determine relevancy of said information to our clients for any of their use cases and if deemed relevant, determine the appropriate next steps to ensure high client satisfaction levels.

Responsibilities

• Analyze, interpret, collate, and transform reference data for multi structure/events/sub processes with high complexity in either the primary market or the secondary market (but not both) provided in a variety of legal and financial documents, third party reports and vendor information, while ensuring that the reference data provided in ICE’s products and services accurate, comprehensive and in a timely manner, namely best in class.
• Demonstrate familiarity with reference data products to support client challenges and resolve data problems.
• Build core competencies in the maintenance of reference data captured in alternate databases used to produce products.
• Independently perform all assigned business processes completely and accurately.
• Conduct user acceptance testing of new enhancements and bug fixes made to the database(s) of record
• Craft external facing responses for those clients that submitted customer inquiries containing a meaningful, well-thought out, well-constructed answer that includes a restatement of the challenge or question, the analysis completed to satisfy the request and where appropriate, the methodology used to determine the solution when researching and resolving client inquiries.
• Identify trends and causation of inaccurate and/or incomplete data including but not limited to staying current with regulatory initiatives, new financing techniques used by the marketplace and organizations that impact coverage and completeness.
• Create simple excel and macro functions to organize, analyze, convert, and create reference data.
• Demonstrate extensive knowledge and understanding of policies and procedures and work with training team to augment best practices as changes in the marketplace evolve.
• Apply problem-solving skills to identify and help to resolve data quality issues and/or work-flow inefficiencies and process improvements resulting in increased accuracy levels, time to market and productivity.
• Participate in root cause analysis efforts to identify system data issues and participate in creating process improvements. Resolve complex data challenges and time critical sensitive projects.
• Create charts, graphs, and presentations for leadership teams.
• Communicate with and influence market participants including underwriters, issuers, trust administrators and exchanges through phone and email correspondence to procure required reference data content, resolve data discrepancies and gain an understanding of undefined terms.
• Make sound, subjective decisions when interpreting legal and financial information by utilizing subject matter expertise to infer, deduce and ultimately draw the correct conclusions. Mentor junior employees provide guidance; serve as subject matter experts.

Knowledge and Experience

• Bachelor's degree or equivalent experience required
• 5+ years corporate level experience, or 2+ years direct experience
• Proficiency in Bahasa (Indonesian + Malaysian) language is essential
• Ability to work in a fast paced, high pressured, fluid environment
• Ability to distill large amounts of varied information into specific takeaways
• Excellent attention to detail and high degree of demonstrated decision-making and problem-solving skills
• Strong analytical skills
• Eagerness to learn and collaborate with others
• Strong excel skills required
• Additional proficiency in any other Asian language is desirable

Job Purpose

The primary purpose of the Senior Reference Data Associate is to research, analyze, interpret, transform and present reference data for Equity and Funds securities across Global markets. The focus of this position is to perform this work with documents written in English and Vietnamese languages.

The Senior Reference Data Associate must successfully complete a two-month training program that centers on building enough subject matter expertise and the utilization of the database(s) of record such that the incumbent can independently analyze legal and financial documents associated with Equity and Fund securities. During training, the incumbent must master all of the subject matter and will be required to pass a series of quizzes and tests as well achieve the accuracy and timeliness metrics that were established for trainees.

The training curriculum for Reference Data Associate contains high level overviews of the complex structures worked on by more senior personnel as well as reference data client use cases so that the incumbent can differentiate between legal and financial language that is relevant to and required by our client base versus jargon describing information that is not required and, so that the incumbent can identify new financing techniques that come to market. The incumbent must then apply this foundation of knowledge via a logical sequence of decision-making events to determine relevancy of said information to our clients for any of their use cases and if deemed relevant, determine the appropriate next steps to ensure high client satisfaction levels.

Responsibilities

• Analyze, interpret, collate, and transform reference data for multi structure/events/sub processes with high complexity in either the primary market or the secondary market (but not both) provided in a variety of legal and financial documents, third party reports and vendor information, while ensuring that the reference data provided in ICE’s products and services accurate, comprehensive and in a timely manner, namely best in class, with oversight from senior members in the team.
• Procure required documents and/or trusted content utilizing creative internet searches and by conducting direct outreach to issuers, underwriters, fiduciary agents, and bond counsel. Help identify trends and causation of inaccurate and/or incomplete data including but not limited to staying current with new financing techniques used by the marketplace and organizations that impact coverage and completeness.
• Participate in ad hoc projects to optimize processes and/or improve the quality of the data set.
• Use pre-defined excel and macro functions to organize, analyze, convert and create reference data.
• Apply problem-solving skills to identify and help to resolve data quality issues and/or work-flow inefficiencies and process improvements resulting in increased accuracy levels, time to market and productivity.
• Provide customer support in conjunction with the DSG team for users of ICE products by resolving inquiries in a timely manner and conducting additional analysis.
• Communicate with and influence market participants including underwriters, issuers, trust administrators and exchanges through phone and email correspondence to procure required reference data content, resolve data discrepancies and gain an understanding of undefined terms.
• Make sound, subjective decisions when interpreting legal and financial information by utilizing subject matter expertise to infer, deduce and ultimately draw the correct conclusions.

Knowledge and Experience

• Bachelor's degree or equivalent experience required
• 1+ year of corporate level experience or 6+ months of relevant work experience directly working in Reference Data Operations
• Proficiency in Vietnamese language is essential
• Ability to work in a fast paced, high pressured, fluid environment
• Ability to distill large amounts of varied information into specific takeaways
• Excellent attention to detail and high degree of demonstrated decision-making and problem-solving skills
• Strong analytical skills
• Eagerness to learn and collaborate with others
• Strong excel skills required
• Additional proficiency in any other Asian language is desirable

Responsibilities

• Assist in the design, planning and implementation of server solutions, ensuring maximum performance and reliability
• Automate manual tasks using scripting and application development
• Investigate and adopt new technologies/tools as needs arise
• Respond to and assist in production operations in a 24/7 environment
• Work efficiently in a fast-paced environment and handle priorities effectively
• Ensure meticulous attention to detail and maintain excellent organizational skills
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Coordinate and execute internal infrastructure initiatives including patching, refreshes, upgrades, and decommissions
• Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users
• Collaborate effectively with team members to achieve project goals and maintain system integrity
• Participate in a weekly on-call rotation for after-hours support

Knowledge and Experience

• 5+ years of experience with Linux operating systems (RedHat variants preferred)
• Intermediate Linux administration and engineering
• Proficiency in scripting languages such as Python, Bash, Perl etc.
• Experience with automation/configuration management using either Puppet, Ansible, Chef, or equivalent
• Familiarity with git, foreman, Jenkins, or equivalent
• Demonstrable knowledge of multi-tiered, highly available, and resilient application design
• Knowledge of horizontal and vertical scaling for performance and high availability
• Top-tier analytics and problem solving
• Ability to work in a service-oriented team environment
• Project Management, organization, and time management
• Customer-focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources

Preferred

• Degree in engineering discipline or equivalent experience in Systems Engineering
• Experience building and supporting bare-metal enterprise servers such as HPE, DELL, IBM, etc.
• Experience with server virtualization technologies (VMWare, Proxmox, etc)
• Familiarity and experience with container technologies (Docker, Kubernetes, OpenShift, Tanzu, etc)
• Strong understanding of networking protocols and configuration (TCP/IP, DNS, DHCP, InfiniBand, etc.)
• Hands-on experience building and maintaining low-latency computing ecosystems

The Senior Systems Administrator is responsible for maintaining the availability, security, and performance of Windows and Linux systems in both production and non-production environments. This role focuses on incident response, troubleshooting, and resolving system performance and availability issues. The Senior Systems Administrator also assists in implementing automation and infrastructure improvements to ensure a reliable, secure, and scalable environment.

This position requires effective collaboration with other teams to drive timely and efficient resolutions while ensuring exceptional support and service delivery.

• Administer and support Windows and Linux servers, ensuring optimal performance through proactive monitoring and issue resolution.
• Participate in incidents related to service availability and performance, providing timely resolutions and conducting thorough root cause analysis.
• Collaborate with cross-functional teams, including infrastructure, development, and operations, to drive swift service restoration and resolution during incidents.
• Automate repetitive tasks and processes using scripting languages such as Bash, PowerShell, or Python.
• Promptly respond to system alerts to maintain continuous system availability and prevent escalation to high-priority incidents.
• Manage and maintain user access, permissions, and policies within Active Directory and other directory services.
• Assist in implementing infrastructure improvements and new projects, ensuring alignment with organizational goals.
• Document system configurations, processes, and troubleshooting guides to promote internal knowledge sharing.
• Ensure all systems comply with IT policies and adhere to security standards.

• Proficiency in managing and troubleshooting Linux (RedHat or similar) and Windows servers.
• Understanding of system automation tools (e.g., Ansible, Puppet, Chef).
• Understanding of Active Directory, group policies, and authentication mechanisms.
• Knowledge of virtualization technologies.
• Familiarity with networking concepts such as DNS, DHCP, firewalls, and VPNs.
• Familiarity with scripting languages, such as PowerShell, Bash, or Python.
• Experience with IT service management tools, preferably ServiceNow.
• Strong problem-solving skills with the ability to perform effectively under pressure during incidents.
• Excellent communication skills and a collaborative mindset to work effectively within a team environment.

• Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field.
• Industry certifications such as CompTIA Server+, Microsoft Windows Server accreditations or Red Hat Certified System Administrator (RHCSA).
• Familiarity with CI/CD tools like Jenkins or GitLab CI/CD.