דרושים Order Cash Team Lead ב-Ibm ב-Philippines, Naga

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a Senior OTC Analysts/Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, deductions, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader or Operations Manager and deliver services as necessary in order to meet the SLAs and OLAs requirements from the area of your responsibility. This role requires strong analytical skills, process improvement expertise, and cross-functional collaboration to enhance cash flow and working capital.

Your Roles and Responsibilities

Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.

Problem solving

Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.

Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.

Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.

Order Management:

1. 1. Process customer orders in the system.
   2. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit
      limits and basing on full information required.
   3. Coordinate with internal teams to ensure timely fulfillment. Work closely with sales and customer service teams to resolve order issues
   4. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are
      highlighted to the client for revalidation.

1.) Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting.

2.) Excellent understanding or working knowledge of general finance and various finance concepts and principles.

3.) Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.

4.) Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.

7.) Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics

8.) Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.

9.) Strong problem solving and analytical skills, results – oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill

10.) Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.

As a Senior OTC Analysts/Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, deductions, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader or Operations Manager and deliver services as necessary in order to meet the SLAs and OLAs requirements from the area of your responsibility. This role requires strong analytical skills, process improvement expertise, and cross-functional collaboration to enhance cash flow and working capital.

Your Roles and Responsibilities

Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.

Problem solving

Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.

Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.

Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.

Order Management:

1. 1. Process customer orders in the system.
   2. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit
      limits and basing on full information required.
   3. Coordinate with internal teams to ensure timely fulfillment. Work closely with sales and customer service teams to resolve order issues
   4. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are
      highlighted to the client for revalidation.

1.) Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting.

2.) Excellent understanding or working knowledge of general finance and various finance concepts and principles.

3.) Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.

4.) Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.

7.) Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics

8.) Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.

9.) Strong problem solving and analytical skills, results – oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill

10.) Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a Senior OTC Analysts/Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, deductions, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader or Operations Manager and deliver services as necessary in order to meet the SLAs and OLAs requirements from the area of your responsibility. This role requires strong analytical skills, process improvement expertise, and cross-functional collaboration to enhance cash flow and working capital.

Your Roles and Responsibilities

Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.

Problem solving

Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.

Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.

Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.

Order Management:

1. Process customer orders in the system.
2. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit
   limits and basing on full information required.
3. Coordinate with internal teams to ensure timely fulfillment. Work closely with sales and customer service teams to resolve order issues
4. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are
   highlighted to the client for revalidation.

1.) Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting.

2.) Excellent understanding or working knowledge of general finance and various finance concepts and principles.

3.) Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.

4.) Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.

7.) Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics

8.) Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.

9.) Strong problem solving and analytical skills, results – oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill

10.) Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As Order to Cash Analyst, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

Your Roles and Responsibilities

Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.

Problem solving

Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.

Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.

Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.

Per Process:

1. Order Management:

b. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required.

d. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation.

2. Invoicing and Billing:

a. Assist in generating invoices based on completed orders.

b. Verify invoice accuracy and resolve basic discrepancies.

3. Credit, Collections, Disputes and Deductions:

b. Assist in resolving disputes or payment issues.

d. Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions.

h. Maintain records of credit approvals and adjustments.

4. Cash Application:

a. Download & post bank statements according to plan

c. Perform initial investigations for payment mismatches. Resolve unapplied/unidentified payments

d. Support bank reconciliation activities.

1.) Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 1- 2 years of Experience in Order to Cash (O2C) with basic accounting knowledge and understanding of various accounting principles.

2.) Good understanding or working knowledge of general finance and various finance concepts and principles.

3.) Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.

4.) Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.

6.) Ability to achieve individual and Business metrics

7.) Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.

8.) Intermediate knowledge and skills in MS Excel

9.) Excellent written, oral and interpersonal communication skills

Key Responsibilities:

1) Works on rule-based decision making and leads transaction processing in the area of (depending on the scope of the contract) credit management, orders processing, document validation, cash collection and dispute management according to agreed process maps and Desk Top Procedures or other guidelines agreed with client.

4) Lead strategy development, set and achieve operational objectives, track and report service performance

5) Makes timely decisions by balancing the need for action with the need of an objective, fact-based perspective that optimizes data, intuition, and expertise.

7) Actively participates and manages the transition and stabilization phase.

Per Process:

1.) Order Management:

2.) Invoicing and Billing:

3.) Credit and Collections:

4.) Dispute and Deduction Management:

5.) Cash Application:

Process Improvements:

1.) Identify inefficiencies in the OTC process and implement solutions to enhance productivity and reduce costs and drive automation initiatives to streamline OTC processes and improve accuracy.

2.) Continually strives to simplify, standardize and improve processes. Seeks and exchanges information, ideas and concepts to actively support any CI initiatives and/or tools improvements.

3.) Engages in and drives all innovation and continuous improvement initiatives to help to achieve Continuous Improvement targets.

Compliance and Governance:

1.) Ensures adherence to internal controls, company policies, and legal regulations and assists in audits both internal and external and cooperates with auditors to make sure that the audit is completed on time.

2.) Ensures valid escalation matrices on both internal and client side are up to date.

3.) Ensures timely Desk Top Procedures update. Ensures that operating procedures are communicated to the team, understood and followed by them.

Reporting and Analysis:

OTC Operations Manager is responsible for providing regular reports and analysis on key OTC metrics such as but not limited to DSO (Days Sales Outstanding), overdue accounts, and cash flow. Monitors and communicates performance indicators to management, identifying risks and opportunities.

3.) Ensures that cross training of backups/shadows is in place and knowledge is retained within the team. Special attention to be put on new joiners training (on the job training, proper support, documents walkthrough etc) and feedback providing to them on their work progression and development plans.

1.) Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (MBA preferred).

2.) 7+ years of experience in OTC or similar roles, with at least 5 years in a managerial capacity.

3.) Strong understanding of OTC processes, ERP systems (e.g., SAP, Oracle), and automation tools.

4.) Excellent analytical, problem-solving, and organizational skills.

5.) Strong leadership and interpersonal skills with the ability to manage cross-functional teams.

6.) Proficiency in financial reporting and data analysis.

7.) Knowledge of relevant regulatory requirements and best practices in credit, collections, and invoicing.

Key Competencies:

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Key Responsibilities:

1) Works on rule-based decision making and leads transaction processing in the area of (depending on the scope of the contract) credit management, orders processing, document validation, cash collection and dispute management according to agreed process maps and Desk Top Procedures or other guidelines agreed with client.

4) Lead, set and achieve operational objectives, track and report service performance

5) Makes timely decisions by balancing the need for action with the need of an objective, fact-based perspective that optimizes data, intuition, and expertise.

7) Actively participates and manages the transition and stabilization phase.

Per Process:

1. Order Management:

Oversee the order processing cycle, ensuring timely and accurate order entry and fulfillment. Collaborate with sales, logistics, and supply chain teams to resolve order discrepancies and improve efficiency.

1. Invoicing and Billing:

Ensure accurate and timely invoicing in compliance with company policies and legal regulations. Monitor invoice generation, distribution, and follow-ups to address customer queries or disputes.

1. Credit and Collections:

Manage credit assessments, approvals, and limit reviews for customers. Supervise collection activities to minimize overdue balances and bad debt risk. Build and maintain relationships with customers to resolve payment issues effectively.

1. Dispute and Deduction Management:

Lead the resolution of disputes and claims by coordinating with internal stakeholders and customers. Analyze trends in disputes and implement corrective measures to prevent recurrence.

1. Cash Application:

Process Improvements:

1.) Identify inefficiencies in the OTC process and implement solutions to enhance productivity and reduce costs and drive automation initiatives to streamline OTC processes and improve accuracy.

2.) Continually strives to simplify, standardize and improve processes. Seeks and exchanges information, ideas and concepts to actively support any CI initiatives and/or tools improvements.

3.) Engages in and drives all innovation and continuous improvement initiatives to help to achieve Continuous Improvement targets.

4.) Provide insights and recommendations to management for process improvements by using data analytics to drive decision-making and enhance OTC effectiveness.

Compliance and Governance:

1.) Ensures adherence to internal controls, company policies, and legal regulations and assists in audits both internal and external and cooperates with auditors to make sure that the audit is completed on time.

2.) Ensures valid escalation matrices on both internal and client side are up to date.

3.) Ensures timely Desk Top Procedures update. Ensures that operating procedures are communicated to the team, understood and followed by them.

4.) Track and report OTC performance metrics (e.g., aging reports, cash flow trends, dispute resolution rates).

Reporting and Analysis:

OTC Operations Manager is responsible for providing regular reports and analysis on key OTC metrics such as but not limited to DSO (Days Sales Outstanding), overdue accounts, and cash flow. Monitors and communicates performance indicators to management, identifying risks and opportunities.

3.) Ensures that cross training of backups/shadows is in place and knowledge is retained within the team. Special attention to be put on new joiners training (on the job training, proper support, documents walkthrough etc) and feedback providing to them on their work progression and development plans.

5.) Set goals, monitor performance, and provide coaching and feedback.

6.) Act as a mentor for junior team members, be responsible for training of new joiners

Qualification and Skills:

1.) Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

2.) With Atleast 6 years of experience in Order to Cash (O2C), with at least 3 years in a managerial/team leader capacity.

3.) Strong understanding of OTC processes, ERP systems (e.g., SAP, Oracle), and automation tools.

4.) Excellent analytical, problem-solving, and organizational skills.

5.) Strong leadership and interpersonal skills with the ability to manage cross-functional teams.

6.) Excellent understanding in financial reporting and data analysis.

7.) Knowledge of relevant regulatory requirements and best practices in credit, collections, and invoicing.

Key Competencies: