Provide expert-level product support for IBM customers across the globe. Troubleshoot, diagnose, and resolve escalated technical issues from customers. Perform root cause analysis and implement long-term solutions for recurring issues....
Analyze complex issues in a disciplined manner and clearly communicate solutions and workarounds to customers. Serve as the primary technical interface, coordinating customers and/or IBM representatives. Provide recommendations for improvements...
Provide expert-level product support for IBM customers across the globe. Troubleshoot, diagnose, and resolve escalated technical issues from customers. Perform root cause analysis and implement long-term solutions for recurring issues....