דרושים ב-Ibm ב-Costa Rica

Our Culture:

As a
Site Reliability Engineer (SRE)in the IBM Cloud Infrastructure organization, you will be responsible for ensuring the reliability, scalability, and operational efficiency of IBM Cloud's storage services. You will work closely with development teams, SRE peers, and engineering managers to automate infrastructure management, optimize system performance, and enhance monitoring capabilities. This role involves writing code, building automation, troubleshooting production issues, and improving overall service reliability.

Reliability & Scalability

· Design, build, and maintain highly available, distributed services with a focus on scalability, security, and performance.

· Develop and implement Kubernetes and OpenShift-based solutions to manage containerized applications at scale.

· Create auto-scaling, load balancing, and failover strategies to ensure seamless service availability.

Monitoring & Observability

· Design, implement, and manage monitoring solutions to gain insights into system health and performance.

· Create and maintain intuitive dashboards that provide real-time visibility into critical metrics.

· Set up proactive alerting mechanisms to detect and resolve issues before they impact end users.

Automation & Infrastructure as Code (IaC)

· Develop robust automation scripts using tools such as Terraform and Ansible to simplify infrastructure management.

· Automate repetitive operational tasks to improve system reliability and reduce manual effort.

· Implement CI/CD pipelines for deploying applications on Kubernetes and OpenShift environments.

Incident Management & Troubleshooting

· Respond to alerts, incidents, and outages with a focus on minimizing downtime and restoring services efficiently.

· Conduct thorough Root Cause Analysis (RCA) for critical issues and implement long-term solutions to prevent recurrence.

Disaster Recovery & High Availability

· Design and implement backup and recovery strategies.

· Perform BCDR (Business Continuity and Disaster Recovery) simulations.

· Ensure data redundancy, failover strategies, and failback mechanisms.

Security & Compliance

· Ensure compliance with security best practices and regulatory requirements.

· Implement secret management, encryption, and access control for sensitive infrastructure components.

· Participate in security audits, vulnerability assessments, and compliance automation efforts.

· Work closely with development, operations, and security teams to design and implement resilient architectures.

· Advocate for DevOps/SRE best practices, including blameless postmortems, incident retrospectives, and operational readiness reviews.

Technical Skills

· Programming Languages: Go, Python, Bash, or other scripting languages

· Cloud & Infrastructure: Kubernetes, Docker, Terraform, IBM Cloud, AWS, or other cloud providers

· CI/CD & Automation: GitHub Actions, Jenkins, Ansible

· Monitoring & Logging: IBM Cloud Monitoring tools, Prometheus, Grafana

Required Experience:

· Experience in SRE, DevOps, or Software Engineering roles.

· An understanding of Cloud infrastructure/operations is a must.

· Proficiency in Kubernetes (certifications such as CKA or CKS are a plus).

· Strong experience with OpenShift for managing containerized applications.

· Proficiency in Go, Python, or Bash for automation and tool development.

· Deep understanding of Linux internals, system administration, and troubleshooting.

· Experience in building and managing infrastructure with Terraform, Ansible, or similar IaC tools.

· Expertise in CI/CD tools such as Jenkins and GitHub Actions.

· Expertise in logging and monitoring tools to ensure system observability and performance.

· Strong knowledge of networking concepts, firewalls, and security best practices in Kubernetes.

Required Education

· Bachelor’s degree in computer science engineering/information technology

Required Experience

· 3-4 years

· Minimum of 12 years of relevant compliance experience and cybersecurity knowledge

· 10+ years of security compliance audit experience would be important

· Ability to utilize working knowledge of information security best practices such as: NIST 800 series, ISO 27000 series, GDPR, etc

· Experience with compliance programs such as SOC2, FFIEC or FedRAMP/ FISMA, HIPAA, GDPR, or PCI

· Experience in risk assessment processes, policy development, proposals, work statements, product evaluations, and delivery of technology

· Ability to understand enterprise business computing operations/requirements, and in particular, Cloud

· Ability to stand firm on issues yet be flexible and creative when working with customers to find effective solutions

· Ability to understand and interpret laws and regulatory requirements related to information protection, and develop and implement appropriate processes to achieve and maintain compliance and reduce risk

· Minimum of 12 years of relevant compliance experience and cybersecurity knowledge

· 10+ years of security compliance audit experience would be important

· Ability to utilize working knowledge of information security best practices such as: NIST 800 series, ISO 27000 series, GDPR, etc

· Experience with compliance programs such as SOC2, FFIEC or FedRAMP/ FISMA, HIPAA, GDPR, or PCI

· Experience in risk assessment processes, policy development, proposals, work statements, product evaluations, and delivery of technology

· Ability to understand enterprise business computing operations/requirements, and in particular, Cloud

· Ability to stand firm on issues yet be flexible and creative when working with customers to find effective solutions

· Ability to understand and interpret laws and regulatory requirements related to information protection, and develop and implement appropriate processes to achieve and maintain compliance and reduce risk

• Specialize in performing and enabling technical support of IBM Lab software and solutions.

• Provide technical support assistance to customers using problem determination and problem source identification skills.

• Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

• Communicate action plans to the customer or IBM representative, as appropriate.

• Recommend and implement new or improvements to existing technical support tools, procedures, and processes.

• Provide training for and mentor others on the team.

• Contribute to department attainment of organizational objectives and high customer satisfaction.

• 3+ years of experience in a customer support environment
• 3+ years debugging/troubleshooting and implementing solutions to complex technical issues
• 3+ years working with TCP/IP and/or SNA protocols
• Have an in-depth understanding of network technologies
• Must be highly motivated, eager to learn and have a passion for supporting great products
• Possess strong English verbal and written communication skills

• Knowledge of or experience using the MVS / z/OS mainframe operating system concepts

• Working knowledge of PLX, PLAS, REXX, and Assembler programming skills

• Working knowledge of packet trace or wireshark

• Ability to analyze system output from system ABENDs (logs, dumps)
• Able to diagnose problems ranging from code defects, configuration issues, or performance
• Knowledge of customer relationship management tools such as CSP and/or Salesforce

Job Description Your Role and Responsibilities:
You will provide technical support assistance directly to clients, developing solutions through research, analysis of diagnostic data, collaboration and problem replication.Essential Job Functions
· Provide professional, courteous and prompt technical support for assigned complex system level software products. This includes moderate scope problem prioritization, analysis, troubleshoot and devise resolution for issues requiring a review of identifiable factors. Exercise judgment within defined procedures to determine appropriate action. End result should be high level of customer satisfaction.
· Conduct analysis and research of moderately complex technical customer problems. Provides timely resolution and consistent customer communication.
· Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates.
· Ensure that any solutions that were not found easily through available documentation are recommended for publishing to the knowledgebase.
· Demonstrate initiative in acquiring product skills in at least one product family on several platforms, along with supporting technologies. Develop product experience by installing, testing and using software products and attending formal and informal classes.
· Provide afterhours coverage as required.This job might be for you if
· You like an exciting environment with multiple challenges and tasks on a daily basis.
· You are excited to learn about new technologies and products, as well as develop deep skills.
· Juggling priorities and coordinating workload with your peers comes easy to you and you are patient, level-headed and cool under pressure.
· You are motivated and driven and you enjoy solving problems.
· You think on your feet and volunteer for new challenges without waiting to be asked.
· You value the work in the team and you like helping people.
· You communicate clearly, have fun connecting with our customers via video conference calls, emails or phone calls and you excel when you capture complex aspects in simple words that anyone can understand.Requirements

Required Professional and Technical Expertise· Hands-on Object-oriented programming (especially Java, but C++, C# experience also beneficial)
· Technical knowledge of UNIX/Linux and Windows preferred
· webMethods product knowledge a plus!
· Fluent in English
· Analytical thinking and problem-solving skills
· Excellent attitude contributing to the overall high morale of the team
· Excellent interpersonal and written communications skillsEducation and Experience
· Bachelor’s degree, or foreign equivalent, in Computer Science, Computer/Electronics Engineering, Telecommunications, or a relevant technology-centered field, and
· 1-5 years of experience reflecting demonstrable ability in the skill set described above; alternatively Master’s degree in Computer Science, Computer/Electronics
· Experience in a customer service or support role preferred

Preferred Professional and Technical Expertise· Knowledge of some of the following technologies: ElasticSearch, Oracle and SQL Server
· Knowledge of Cloud technologies, Containerization, Kubernetes
· Experience with utilities like packet sniffers, analyzing, stack traces and core dumps, IDEs desirable

Required Skills

· English: Advanced both spoken & written

· Bachelor's Degree

· College Studies: Administration, Economy, Psychologist or Social Sciences

· Time Management and Prioritization skills

· Attention to details

· Ability to work under pressure

· Excel Basic

Preferred Professional and Technical

· Experience in Customer Service Roles or administrative support.

· Microsoft Office