דרושים Exp Tech Supp Professional ב-Honeywell ב-מקסיקו

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
• Administrative Support
• Order Processing

• High School Diploma, or equivalent. Some experience in the field.
• Experience on System ERP
• Advanced English
• Able to rotating shifts

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• An ability to work with limited direction

• JOB ID: HRD263932
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
• Administrative Support
• Order Processing

• High School Diploma, or equivalent. Some experience in the field.
• Experience on System ERP
• Advanced English
• Able to rotating shifts

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service

• JOB ID: HRD263933
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

As a Technical Support Professional, you will contribute to building a World-Class Technical Support Team.
You are responsible for interacting with internal and external customers and providing reliable technical assistance. You will focus on the accuracy of the support, customer satisfaction, and providing feedback promptly. You will drive the investigation, documentation, resolution, root cause analysis, and replication of technical issues. You will help to identify and develop solutions for customers based on their needs, building solid relationships with them and ensuring timely follow-ups.

Key Responsibilities:

• Handle internal and external customer-related issues and concerns.
• Focus on Fire Alarm systems. • Record all customer interactions into a CRM Database
. • Achieve strategic KPIs and other metric targets.
• Understand and interpret advanced technical documentation and diagrams.
• Create and document articles, FAQs, and other related self-service knowledge items.
• Effectively manage and prioritize time, projects, customer escalations, and departmental needs.
• Collaborate with Technical areas to ensure product readiness for serviceability and reliability
. • Maintain acceptable Call Quality, KCS, and VOC requirements.
• Work proactively with other team members.
• Openly share new ideas and information with other team members.

Qualifications:

• Bachelor’s Degree in Engineering, Electronics, Telecom, or related fields.
• 1+ years of Technical Support Experience.
• Experience in: Low voltage systems, multimeter, oscilloscope, relays, and interpretation of electrical diagrams
• Excellent English communication skills (oral and written).
• Customer focused & strong problem-solving skills.

Nice to Have:

• Experience with Salesforce & InContact.
• Strong continuous improvement mindset & positive leadership impact.
#LI-Hybrid

• JOB ID: HRD262659
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

DESCRIPTION:

You will communicate with other departments such asLogistics, Manufacturing, Regional Sales Managers, Product Managers, etc., toresolve customer issues. You will support ordering processing including orderentry, expediting orders, change orders, returns, monitoring order status andresolving discrepancies. Must be able to transition between multiple jobpriorities at the same time, have strong people skills, a desire to help peopleand excellent communication abilities

KeyResponsibilities

• Respond promptly to customer inquiries through various communication channels (phone, email, chat, or in-person) with professionalism and courtesy
• Provide clear and accurate information to customers regarding products, services, orders, and policies
• Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals
• Escalate complex issues to the appropriate departments for further investigation and resolution
• Gather and analyze customer feedback to identify areas for improvement in products, services, and customer interactions
• Collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction
• Proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood
• Follow up with customers to gather feedback post-interactions and ensure their expectations are met or exceeded
• Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions
• Provide recommendations for process improvements to enhance efficiency and customer satisfaction

MUST HAVE

• Excellent verbal and written communication skills to effectively interact with customers and internal teams
• Advanced English level
• Experience on reporting and use of CRM and ERP systems
• Ability to work with limited to no direction
• Strong problem-solving abilities to address customer issues and provide suitable solutions
• Ability to think critically and adapt to changing situations while maintaining composure
• Ability to collaborate effectively with cross-functional teams to achieve common goals and objectives related to customer satisfaction
• Flexibility and willingness to adapt to evolving roles and responsibilities within the customer experience domain

• JOB ID: HRD262241
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

Responsabilities
Take the lead on machine repairs and resolve the issues and return the equipment to production to get them back into production quickly.
Diagnose, troubleshoot, investigate, and correct electrical, mechanical, and electronic problems. Maintain documented repair database and status of each WECO machine, its limitations, if any, and action items with expected completion dates. Perform preventive maintenance activities to reduce downtime and improve first time yield.
Interact closely with other technician, Support Engineering.. Maintain each WECO station’s measurement accuracy by supporting machine quality checks including running the Cal Cart and testing Gold Meters and certification for CFE, MEASURMENT CANADA and other costumers.

2 - 4 years of experience in electronic board repair testing and repair of electronic
equipment, performance of preventive maintenance.

Excellent communication skills
Make decisions
High tolerance to stress
Focus on results

• JOB ID: HRD259857
• Category: Integrated Supply Chain
• Location: Calle Circuito Mexico # 125, Parque Industrial,Tres Naciones,San Luis Potosi,SAN LUIS POTOSI,78395,Mexico
• Nonexempt