דרושים Disputes Professional ב-Honeywell ב-India, Pune

• JOB ID: HRD260315
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt

• Monitor and handle P2 customer contracts for ISLC Team
• Be the customer contact and representative for Customer Support ( CS ) related matters within the ISLC team
• Interface with internal customers when necessary for problem solving and/or questions related to the P2 contract data
• incoming orders for spare parts and pending backlog
• Responsible for handling incoming rush orders, from receiving in special mailbox, to warehouse communication, until final arrival at the external customer, including updating all systems and necessary communication
• Act on all order issues till resolved
• Train, coach and provide operational support on CS related matters to other team members
• Take the lead in improving CS related processes and performance
• Monitor and act on ISLC mailbox communication
• Ensure timely update of Material master data in SAP
• Tracking of Data related to changes in P2 customer contracts & Material master data
• Responsible for providing regular overview and progress reports to team lead to monitor performance
• Responsible for up to date work process and procedure documentation for CS
• Responsible for providing results out of assigned additional ad-hoc tasks and quality checks
• Participate in team meetings and improvement projects, reporting results to team lead
• Participate in all trainings that are related with the day2day operations
• Follow safety rules & regulations
• Contribute to continuous performance excellence
• Back up team members as required per team plan and agreement

Job Specifications: General

• High level of coordination experience and working within complex environments is preferred, with excellent communications skills and the ability to work within a Global team.

Education / Qualifications

• Graduate in any discipline
• Microsoft Office – Intermediate

• SAP working experience essential

Experience

• Minimum Four years of Experience in a similar role
  

Professional Skills / Knowledge

• Commitment to customer satisfaction
• Good communication - both verbal and written
• Self-motivated and the ability to work independently without supervision
• The ability to work under pressure and make decisions
• A strong commitment to safety and a safe working environment

• JOB ID: HRD263436
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt