דרושים Order Book Management Consultant ב-Honeywell ב-Egypt, Cairo

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key Responsibilities:

• Proactive Customer Engagement touchpoint (white-glove service)
• Build and maintain strong relationships with key customers with focus on Face-to-Face interactions
• Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog
• Performs regular backlog management activities to address customer requirements
• Liaise and escalate on required material, customer expectation, & support order complete delivery
• Covers order scheduling according to customer specific requirements as well as internal stock availability
• Review open orders with available stock, Own the stock allocation for Strategic Customers, OEMs and communicate with
• Key Stakeholders in case of product shortages
• Develop and implement customer relationship strategies to enhance customer satisfaction and loyalty
• Discuss overall Honeywell performance based on Customer Success Scorecard, collects actions needed to address performance issues and VOC
• Socialize Honeywell CX strategy. Presents & discuss key CX policy changes or design model implementations
• Understand customer needs and provide tailored solutions to meet their requirements
• Identify opportunities for upselling and expanding customer accounts
• Supporting the revenue maximization by identifying continuous improvement approach for up & cross selling
• Serve as the main point of contact for customer inquiries, concerns, and escalations
• Support order management, material shortages allocation, orders and escalations for execution- delivery
• Socialize Digital strategy. Promote adoption of digital channels (eCommerce), new enhancements/features and collect
  VOC for potential solutions
• Work with cross-functional teams to ensure seamless delivery of products and services
• Monitor customer satisfaction and proactively address any issues or demands
• Identify opportunities for process improvement and contribute to enhancing the overall customer service experience
• Driving process and customer improvement opportunities across teams using advanced analytics capabilities and ensures relevant changes are implemented/monitored
• Ensuring alignment with processes & standardization as per the Honeywell Global Guidelines
• Ensuring end-to-end customer onboarding and operational training for new team members
• Represents CS in transformational projects, ensuring all operational & business inputs are captured in the newly developed processes and procedures. Supports communication and management of change

You must have:

• Excellent communication and people-oriented skills
• Strong problem-solving and negotiation abilities
• +5 Years of experience in similar role
• Ability to understand customer needs and provide effective solutions
• Proficiency in using customer relationship management software and tools
• Strong knowledge/experience with CRM/ERP system business processes
• Project management experience/knowledge is a plus
• French Language is a big plus

We value:

• Degree in engineering, or Business Administration or a related field
• Proven track record in managing and growing customer relationships
• Strong customer-centric mindset and passion for delivering exceptional service
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and organizational skills

• JOB ID: HRD262715
• Category: Customer Experience
• Location: Mivida Project Building B2 5th Settlement,Cairo,CAIRO,11835,Egypt
• Nonexempt