דרושים Applications Specialist - Mri ב-Ge Healthcare ב-Singapore, Singapore

Roles and Responsibilities

• Deliver MRI application training in the clinical, classroom, and remote settings.
• Provide ongoing applications support as the customer’s trusted advisor throughout the equipment lifecycle to achieve customer’s desired outcomes.
• Primary focus will be to provide support to MRI customers in Singapore and SEA6 (Malaysia, Cambodia, Myanmar, Laos, Brunei), also periodically support other countries within ASEAN.
• Serve as a subject matter expert (MR) and technical liaison to the sales organization with the goal of strengthening technical capabilities of the team and customer relationships, while also driving business opportunities forward.
• Support product demonstrations, site visits and marketing activities.
• Introduce new product (NPI) features and imaging techniques; partner with customers in developing training plans / strategies that support new product assimilation (MR) and ongoing training needs.
• Coordinate, schedule, and execute objective based system training; monitor and report on training outcomes.
• Act as focal point for MR modality team, identify and solve customer issues, assist in escalations, problem determination, specialty training requests and communicate potential leads to relevant teams.
• Develop meaningful relationships with key opinion leaders (KOLs) to standardize and optimize protocols and support our clinical education initiatives.
• Willingness and ability to travel within SEA6 and periodically ASEAN countries.

Required Experience:

• Bachelor degree in radiography or radiologic technology with more than 3 years of MR technical/clinical industry experience
• Demonstrated experience working on MRI systems
• Deep understanding of MR clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Proficient use of software applications such as, Windows Outlook, Word, PowerPoint, Excel.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, and execute education programs.
• Excellent Interpersonal skills and working as part of a dynamic team environment.
• Demonstrated experience working on GE Healthcare MRI systems.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Responsible for the successful execution of one or more HR process(s)
• Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)
• Drive increased productivity and compliance through identifying opportunities for process improvements, standardization, and simplification within assigned area (s)
• Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, People Leaders, and HR partners
• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements
• Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
• Continuously build and share area of expertise; keep current with internal and external updates and changes
• Participate in internal and external HR Operations audits
• Develop a strong working relationship with the GE HealthCare HR, People Leader and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
• Preparation of year-end reporting & associated statistics
• Provide ad-hoc operational support for assigned process

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college in related area
• 3-5 years professional work experience within HR Operations and/or Service-oriented environment. Ideally within a multinational organization
• To be successful in this role, you will need to have the ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency

Desired Characteristics

• Solid interpersonal skills: ability to work effectively in a team-based environment
• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
• Proficiency in HR systems (ex. Workday) and technologies
• Ability to quickly embrace new technologies
• Supportive team player with a drive to create a positive work environment
• Applies solid judgment ensuring integrity, compliance, & confidentiality
• Passion for continuous process improvement and simplification
• Strong analytical and problem-solving skills with proven ability to organize and analyze data
• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines
• Self-starter who can manage multiple tasks simultaneously with minimal supervision
• Comfortable delivering against quantitative and qualitative performance metrics
• Proficient in the use of Microsoft applications: Outlook, Excel, Word, and PowerPoint

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Provide scientific/medical input into cross functional strategy; develop and lead execution of local clinical strategy; leverage local clinical and medical insights to best inform cross functional strategy; provide technical and clinical excellence and leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Facilitate the build-up of GE Healthcare’s reputation as a science-based and patient-focused reliable partner
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer delight and maintain customer relationships; Clinical subject matter expert for advanced clinical features of the Patient Care Solutions portfolio
• Improve customer satisfaction and socket retention through continuing education on optimization equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Presales support and direct and channel partner sales representative support; Educate, observe, and assist sales representatives in the field, as needed to drive successful selling strategies into the field
• Provide and maintain profiles for all installed and potential bases within SEA6
• Provide support and in-service training in conducting evaluations
• Promote synergies within Patient Care Solutions (PCS) and the greater GE Healthcare organization
• Support local, regional and national trade shows as required
• Develop and sustain channel partner clinical application capability by training their dedicated clinical applications staff
• Manage demo equipment
• Develop and execute region scientific communication and engagement strategy
• Recruit, manage, develop, and retain industry-best key opinion leaders (KOLs) in the region
• Ensure an active flow of local medical insights and needs to the regional and global level as well as other modalities
• Lead local evidence generation strategy and execution, including Investigator Sponsored Studies and expanded access as well as mining the published clinical and scientific literature
• Lead interactions with key external stakeholders as a senior clinical representative of the company and lead clinical advocacy.
• Decide scientific/medical subject matter appropriateness of labels and materials used to support internal/external interactions; direct clinical/scientific input into localregulatory/reimbursement/policyrelated documents and interactions
• Lead adverse patient event monitoring, reporting, management and complaint handling
• Developing conceptual knowledge of own discipline. Developing knowledge of own sales territory, product lines, markets, sales processes or customer groups. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of definedinstructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• Bachelor's degree from an accredited university or college.
• Minimum of 2 years clinical/ technical experience
• Proficiency in computer skills in Microsoft Office Suite products
• Willingness to travel extensively within the specified geographic region as well as to nationwide sales meetings and tradeshows
• Team oriented with a customer satisfaction mindset
• Fluency in one of other ASEAN relevant languages would be an added advantage
• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record.

Desired Characteristics

• Ability to document, plan, market, and execute programs.
• Medical degree or Clinical Nursing degree preferred; specialist qualifications will be an advantage
• Minimum 3 or more years of demonstrated critical/intensive care experience in large hospital/university setting is preferred
• Strong presentation skills (public speaking and lecture experience desired); history of delivering lectures in clinical conferences will be an advantage
• Demonstrated ability to understand and present complex material (e.g. clinical literature) in understandable terms
• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, regional/global counterparts and to team members in other functional organizations)
• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Team oriented with a customer satisfaction mindset
• Ability to multi-task effectively and manage multiple priorities at one time
• Willingness to be flexible/adapt to changing work environments

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Essential Responsibilities:

- The portfolio includes GE solutions to enable medical device integration, digitization of critical care workflow, alarm mobility, optimization of communications, and virtual care platforms, etc.

- Engage 3rd party providers to explore and pilot regional / global strategic solution partnerships

- Minimum bachelor’s degree holder in healthcare related fields or biomedical engineering.

- Minimum 10-year experience in roles related to digital healthcare solutions

- Minimum 5-year experience in AKA (ASEAN, Korea, ANZ) healthcare industry

- Proven track record of digital healthcare service delivery

- Prior experience of delivering hospital enterprise IT solution projects is required
- Prior experience of business development of digital solutions is required
- Prior experience of working in a multinational matrix environment is required
- Knowledge of medical device integration and HL7 is required

- Knowledge of medical devices is mandatory
- Knowledge of hospital workflow is required
- Proficiency in customer presentation is required
- Proficiency in English is a must

- Prior experience of healthcare digital solutions in critical care areas is a plus
- Prior experience of patient monitoring devices and solutions is a plus
- Prior experience of engaging healthcare C-Suite is a plus
- Prior experience of working across ASEAN countries is a plus
- Demonstrated ability to lead with humility and transparency is desired
- Demonstrated ability to influence a wide range of stakeholders without authority is desired
- Demonstrated ability to build trust through partnership is desired
- Demonstrated ability to communicate effectively with people of diverse cultures and backgrounds is desired

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.