דרושים Sales Operations Director - Molecular Imaging ב-Ge Healthcare ב-Remote, Remote

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

The TO will have several key functions:

Value:Define full potential, set the baseline, track progress, and maximize value creation

People:Engage the organization and inspire adoption of new behaviors and standards of performance

Anticipate and mitigate risk, manage integrated program, and orchestrate line-led execution

The Transformation Office (TO)’s role is to ensure that we:

• Maintain an integrated view of our destination and do big, transformative things
• Focus on the critical few; the TO will maintain an active backlog of attractive “next hills to climb,” we will not be in a constant state of flux and flavors of the month
• Move with pace – not letting the perfect become the enemy of the good
• Move with fluidity – we know that our roadmap will evolve as we learn; it would be a bad sign if it didn’t
• Move with consistency – while the roadmap will evolve, we will invest until the changes are installed, not spiking the ball on the 20-yard line, and will regularly evaluate when the line is ready to fully pick up the change

Challenge the status quo – don’t do things just because that is what has always been done.

Key Responsibilities:

This role will also serve as a change agent in the organization and will promote new ways of working, while heavily aligning with the Heartbeat proprietary system for how GEHC executes on the delivery of our Strategy with a Lean mindset.

Typical Responsibilities

• Facilitate team work to ensure timely deliverables
• Support team ideation with outside-in perspective
• Facilitate brainstorming and design process
• Identify and escalate risks and impediments, own team pulse check
• Liaise between team and Value, People, and Process Leads
• Advising the team on work process and new ways of working
• Helping synthesize and present team output and impediments for Transformation Office Leadership, and stakeholders in the organization
• Responsible for the efficiency of assigned initiatives
• Works with project and initiative leaders to enable and coordinate initiative teams’ ways of working, and track and manage project interdependencies
• Ensures initiative plans are achievable
• Report progress and escalate decisions and risks
• Coordinate development of risk mitigation recommendations; reconcile technology risks with execution risks

Qualifications/Requirements:

• Demonstrated program experience successfully driving large, complex improvements in prior roles
• 8+ years of experience leading in Manufacturing, Sourcing, Supply Chain, Services, Digital, Commercial or P&L
• Bachelor’s degree in a related field or equivalent required
• Strong management skills and demonstrated capability to influence
• Excellent communication and negotiation skills; strong business acumen
• Ability to effectively lead in a matrixed and virtual team environment

Desired Qualities:

• The ability to simplify and reduce issues to their fundamental causes
• Requires experience managing highly dynamic situations
• Proactive, Organized, Goal-oriented
• Adaptive, role needs to coordinate across many different stakeholders
• A good listener and a quick learner

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

The position is for the 3rd shift (Hours are TBD - Possibly 12am-9am) and will support the Tampa, FL and the Southwest FL region.

Responsibilities:

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.

• Assist more experienced field engineers with equipment installation.

• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.

• Effectively communicate and partner with teammates and colleagues.

• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Serve as a member of the account community for key accounts.

• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

• Keep up to date with competitor information and market trends.

• Answer service calls independently without assistance within one year of employment.

Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.

• Experience with Web applications as well as Microsoft suite of products.

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

• Must have and maintain a valid Driver's License.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  Complete all planned Quality, EHS & Compliance

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities:

• As directed, use knowledge of customer contract to ensure obligations are met.

• Prioritize service, assign personnel, and follow up on commitments.

• Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.

• Share on-call or service call escalation.

• Function as Site Leader and is responsible for customer relationship at assigned sites.

• Ensure service quality via frequent customer contact and formal quality reviews.

• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.

• May track and analyze financial performance with MSD and/or ASL.

• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

• Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.

• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

• Effectively communicate and partner with teammates and colleagues.

Qualifications:

• Associate’s or Bachelor’s Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment.

• A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

• Experience managing financial and administrative requirements of the position.

• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to analyze metrics and reports (SEDs).

• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

• Willing to travel outside of the assigned region.

• Must have and maintain a valid driver’s license.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

• Complete one site safety inspection per month.

• Ensure all test equipment is tracked and 100% calibrated on time.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Role and Responsibilities :

• Develop and implement strategies to protect and promote GE Healthcare through engagement with Indian Federal and State Government entities, including legislative, Administrative and regulatory bodies.

• Work with GE Healthcare’s India/South Asia business leadership to ensure awareness of key issues and build GE Healthcare’s policy positions on those issues.

• Identify opportunities and threats to GE Healthcare business and utilize the function to achieve commercial opportunity for the business and to protect against threats to reimbursement and product approval opportunities.

• Shape emerging regulations and legislation to the benefit of GE Healthcare and its customers.

• Support commercial and market development opportunities identified by the businesses in which government is an instrumental decision-maker or payer.

• Work closely with GE Healthcare Public Affairs leaders to identify and deliver opportunities to position GE as a thought leader, in the field of health care technology and innovation.

• Lead and drive functional initiatives within the Government Affairs and Policy function, liaising with business and functional leaders in India/South Asia.

• Engage and lead within key India/South Asia health care trade associations to ensure GE Healthcare’s leadership on key industry issues and initiatives.

• Develop GE Healthcare India/South Asia political strategy (relationship engagement) and represent GE Healthcare at presented or created opportunities

• Work with GE Healthcare India/South Asia grassroots on employee engagement and grassroots activities.

:

• Bachelor’s degree and advanced business, technical, or law degree. Minimum 7 + years experience in government or government affairs field.

• Deep understanding of the India Federal/State health care systems.

• Experience interacting with Indian government officials within the health care space.

• Demonstrated understanding of government policy development and decision-making processes, including ability to identify and have access to key policy makers.

• Demonstrated orientation towards business growth and experience in connecting policy and business outcomes.

• Substantive understanding of key healthcare policy and business issues.

• Strong interpersonal skills and ability to advise GE business leaders.

• Proven team leader with high degree of personal initiative.

• Strong public speaking and written communication skills.

Desired Characteristics :

• Demonstrated ability to develop and execute comprehensive strategies to lead and shape complex legislative or regulatory policy matters Successful experience working on global government affairs and industry-related issues, ideally in senior leadership roles in both government and the private sector.

• Demonstrated strategic thinking, including proven ability to prioritize, balance, and meet conflicting demands from multiple business entities in a fast-paced environment.

• Commitment to conducting GE's business affairs with the highest integrity, including strict adherence to applicable laws and GE's values, which often go beyond legal compliance. Proficiency in using Microsoft Office applications such as Microsoft Word, Excel, and PowerPoint

Inclusion and Diversity

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support

Roles and Responsibilities

• Within a geographic area responsible for selling product(s), services, parts, solutions, or projects

• Developing in-depth knowledge of sales territory, product lines, markets, sales processes or customer groups. Uses prior experience and acquired commercial expertise to execute policy/strategy.

• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

• Most decisions are within a defined framework, but some autonomy in the final decisions for a project, product line, market, sales process or customers. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

• A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.

• The base location is Vijayawada/Vishakapatnam.

Required Qualifications

• Graduate degree from an accredited university or college with Masters Degreewith at least 6 plus years of experience.

• This role requires significant experience in the Sales & Technical Sales of Ultrasound.

Desired Characteristics

• Good oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Manage Service Sales revenue recognition and execution pacing for the zone, ensuring compliance and alignment with business goals.

• Maintain SLAs that impact both business performance and customer satisfaction.

• Drive adoption and effective utilization of SFDC and APPTUS tools across the Service Sales organization.

• Apply strategic and analytical insights to influence business outcomes, drive sales linearity, and support execution pacing.

• Own and optimize key sales operations processes to meet zone commitments and ensure revenue compliance.

• Use analytical thinking and technical expertise to implement policies and strategies, while proposing solutions for complex, interdependent processes.

• Act as a resource for less experienced colleagues, lead small-scale projects, and foster team alignment by communicating expectations and resolving sensitive issues.

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college.

• Minimum 8+ years of experience.

• Requires experience in Contract Management preferably within Services

• Strong oral and written communication skills.

• Demonstrated ability to analyze and resolve problems.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

Inclusion and Diversity

Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you would expect from an organization with global strength and scale, and you will be surrounded by career opportunities in a culture that fosters care, collaboration and support.