דרושים Mr Clinical Academic Excellence Leader - Cleveland Oh ב-Ge Healthcare ב-Remote, Remote

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.

• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.

• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.

• Valid Driver's License.

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Drive sales of service contracts, spare parts, options and upgrades for GE HealthCare products within Imaging modality.

• Operate independently within the assigned territory to identify new commercial opportunities and nurture long-term customer relationships.

• Develop deep expertise in the local market, including customer groups, competitive dynamics, and product offerings across regions: Mazowieckie, Podlaskie, Lubelskie, Warmińsko-Mazurskie.

• Understand and leverage key business drivers to deliver measurable impact and exceed targets.

• Collaborate cross-functionally with Field Service Engineers, Service Center, Logistics, and Equipment Sales teams to provide integrated customer solutions.

Required Qualifications

• Proven track record in service sales for medical equipment or related healthcare technology

• Residence within assigned territory

• Willingness and ability to travel as required

• Valid driver's license

Desired Characteristics

• High integrity and a compliant approach to doing business

• Strong self-awareness and ability to work independently without day-to-day supervision

• Ability to build and sustain effective commercial relationships

• Strong problem-solving skills and a solution-oriented approach

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• A job at this level requires a people leader with ability to hire and develop talent.

• Includes direct people management responsibility including staffing and performance development

• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles

• Uses technical experience and analytical thinking

• Uses multiple internal and limited external sources outside of own teams to arrive at decisions

• Acts as a resource for colleagues with less experience

• May lead small projects with low risks and resource requirements

• Explains information; developing skills to bring team members to consensus around topics within field

• Conveys performance expectations and may handle sensitive issues

• Bachelor's degree from an accredited university or college and a minimum 3 years of experience leading a team within a technical field; OR Associates degree and a minimum 4 years of experience leading a team within a technical field; OR a high school diploma/GED with a minimum 6 years of experience leading a team within a technical field

• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection

• Ability to travel within assigned region approximately 2-3 days per week or as business dictates

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

• Previous experience servicing imaging and/or clinical equipment strongly preferred.

• Strong personal skills and ability to build strong relationships

• Strong oral and written communication skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market, and execute programs

• Established project management skills

• Profit & Loss experience

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Essential Responsibilities:

• Coordinate, schedule and deliver objective based system / feature MR training and education support forcustomersover an extended period while demonstrating full range of product features, capabilities and benefits.
• Collaborate with commercial team in assigned market to drive sales growth and IB health. Work closely with commercial teammates to ensure customer satisfaction
• Drive realization of revenue thru execution of on-site or remote clinical education delivery. Produce comprehensive, consistent and timely completion of documentation requirements from pre through post training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Act as a subject matter expert and education consultant to internal account community, providing clinical, technical and professional guidance and communicate progress and issues to internal GEHC team with respect to improving the customer experience and GEHC’s account standing.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
• Execute domain expertise responsibilities as outlined in the “Priorities” of a MR Clinical Applications Specialist.

Qualifications/Requirements:

• Associate’s degree or equivalent and minimum of 3 years technical/clinical industry experience with GEHC MR systems.
• ARRT or equivalent specific MRI modality certification.
• Comfortable in a clinical/patient environment.
• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools(intranet/internet/apps).
• Ability to learn specialized industry specific software and provide digital education and trainingsolutions.
• Will be required to register with one or more vendor credentialing services by various customer hospitals
• Required to travel extensively, 80+% (4-5 days per week including overnights and some weekends), within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary. You will receive a company car.

Desired Qualifications:

• Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment.
• Ability to strategize with decision makers on workflow enhancements and improvements.
• Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers.
• Strong communication and clear-thinking skills, ability to synthesize complex issues into simple messages.
• Willingness to be flexible / adapt to changing personnel and work environments.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the Maternal Infant care modality.

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment

• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers

• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions

• Drive realization of revenue thru execution of on-site or remote clinical education delivery

• Produce comprehensive, consistent, and timely completion of documentation requirements pre-through post training

• Provide ongoing post-installation training and support as needed. Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.

• Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the LCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.

• Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines and provides and maintains clear and complete records to comply with all elements relevant to the position.

• National travel required up to 85%.

Required Qualifications

• 3 - 4 years of direct patient care in the NICU setting.

• Bachelor's degree from an accredited university or college with a minimum of 5 years of experience as an RN.

• Must live in the region assigned

• Hold an active registered nursing license with experience in NICU.

• Ability/Willingness to travel extensively 80+% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.

• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools(intranet/internet/apps).

• Ability to learn specialized industry specific software and provide digital education and training solutions.

Desired Characteristics

• Previous experience with conducting education to adult learners

• Team player with collaborative, positive attitude and able to adapt to change quickly.

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.

• May assist more experienced technicians on basic and more complex repairs/resolution.

• Effectively communicate and partner with teammates and colleagues.

• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.

• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.

• As instructed, implement GE/customer facility contract and supports business goals/objectives.

• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.

• When trained, able to share on-call responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools, and test equipment, and ensure calibration.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.

• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;

• OR equivalent military education;

• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;

• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.