דרושים Manufacturing Test Engineering Manager - Onsite ב-Ge Healthcare ב-Remote, Remote

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Responsibilities:

• As directed, use knowledge of customer contract to ensure obligations are met.

• Prioritize service, assign personnel, and follow up on commitments.

• Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.

• Share on-call or service call escalation.

• Function as Site Leader and is responsible for customer relationship at assigned sites.

• Ensure service quality via frequent customer contact and formal quality reviews.

• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.

• May track and analyze financial performance with MSD and/or ASL.

• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

• Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.

• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

• Effectively communicate and partner with teammates and colleagues.

Qualifications:

• Associate’s or Bachelor’s Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment.

• A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

• Experience managing financial and administrative requirements of the position.

• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to analyze metrics and reports (SEDs).

• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

• Willing to travel outside of the assigned region.

• Must have and maintain a valid driver’s license.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

• Complete one site safety inspection per month.

• Ensure all test equipment is tracked and 100% calibrated on time.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Within a geographic area responsible for selling product(s), services, parts, solutions, or projects

• Developing in-depth knowledge of sales territory, product lines, markets, sales processes or customer groups. Uses prior experience and acquired commercial expertise to execute policy/strategy.

• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

• Most decisions are within a defined framework, but some autonomy in the final decisions for a project, product line, market, sales process or customers. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

• A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.

• The base location is Vijayawada/Vishakapatnam.

Required Qualifications

• Graduate degree from an accredited university or college with Masters Degreewith at least 6 plus years of experience.

• This role requires significant experience in the Sales & Technical Sales of Ultrasound.

Desired Characteristics

• Good oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key Responsibilities:

• Lead the design, development, and validation of advanced image quality algorithms and physics models for molecular imaging systems.
• Manage and mentor a high-performing team of algorithm developers and physicists.
• Collaborate with product management to define image quality metrics, performance targets, and validation strategies.
• Influence strategic direction and resource planning for image quality initiatives.
• Stay abreast of industry trends, academic research, and emerging technologies to inform innovation.
• Solve complex technical challenges using sound judgment, data-driven insights, and cross-functional collaboration.
• Drive continuous improvement by integrating best practices and novel approaches into product development.

Qualifications:

• Ph.D. in Computer Science, Physics, Biomedical Engineering, or a related field.
• Proven expertise in image processing, computer vision, and algorithm development.
• Experience in medical imaging or health technology product development.
• Hands-on experience with AI and machine learning techniques applied to imaging.
• Software development experience is a strong advantage (e.g., Python, C++, MATLAB).
• Strong leadership, communication, and problem-solving skills.

• Develop in depth knowledge of all accounts/hospitals, customer groups, economic drivers, payers and providers mix in own sales territory. Use procedural data to help guide which accounts/hospitals are driving strong UroGS programs and surgical procedures.

• Work diligently to achieve annual, quarterly, and monthly sales targets by maintaining an accurate CRM sales funnel with detailed account information.

• Provide Regional Sales Manager with weekly, monthly, and quarterly forecasts that include rolling 6–12 month outlook.

• Ensure consistent compliance with own CRM data, focusing on sales opportunities (correct and timely staging, estimated order dates and budget amount), quoting, forecasting, win/loss analysis, competitive systems information and updated customer contacts.

• Develop and execute action plans to drive product and service sales. Prospect new accounts and manage existing customers with positioning of upgrades or additional UroGS products or solutions. Generate proposals, prepare sales quotations, plan customer meetings, and perform product demonstrations to show case capabilities of ultrasound product’s capabilities.

• Provide analysis to continuously develop sales territory. Communicate gathered market intelligence, including pricing trends and competitive information, field concerns, issues, and customer requirements, through the right company channels.

• Establish long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs. Maintain positive and productive after-sale relationships to enable you to upsell products and services.

• Proactively identify issues at customer sites and find resources needed to resolve them. Always leading from the front and delivering a customer experience consistent with BK Medical brand and values.

• Prepare report(s) at manager’s request summarizing monthly sales results achieved, contacts made, hospitals visited, and new opportunities started with emphasis both on existing and competitive accounts.

• Transport and track inventory of company sales demo equipment.

• When requested, participate in a variety of sales training and planning meetings to learn about new products and marketing promotions.

• A bachelor’s degree or equivalent and 3-5 years or more of related experience selling capital equipment/intra-operative imaging devices and/or adjacent technologies.

• Experience selling medical devices in an operating room, Urology, Urological Oncology, Surgical Oncology, HPB Surgery, and General Surgery or related setting.

• Ability to energize, develop, and build rapport at all levels within an organization. Demonstrated ability to analyze customer data and develop financially sound sales offers. Proven executive relationship building skills in a hospital/healthcare environment.

• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process. Strong communication and clear-thinking skills with the ability to synthesize complex issues into simple messages.

• Excellent oral presentation skills and the ability to think quickly to apply facts in analyzing a problem and explaining that answer to a variety of groups (OR staff, physicians, biomed, C-level).

• Strong written and verbal communication and interpersonal skills. Prefers direct and honest communication with superiors, peers, and direct reports.

• Outstanding organizational, problem solving, and multi-tasking skills.

• High-level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy.

• Self-motivated, proactive, and able to work with minimal supervision.

• Clean driving record to drive and maintain company issued vehicle.

• Travel up to 75% of the time.

• Previous healthcare ultrasound sales experience and selling to

• managed care/hospital organizations preferred.

• Previous healthcare ultrasound sales experience and selling to managed care / hospital organizations preferred.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

In this position you will own the customer relationship at a corporate account level and will coordinate the sales and technical team in support of the sale of the company’s products. You will be called on as to develop and present sales proposals and systems solutions, and close complex technical sales.

• Producing a Strategic Account Plans per client to maximize opportunities and revenue

• Compiling lists of prospective customers and sales leads. Follow up as necessary

• Making cold calls to potential customers where required

• Working with sales leaders to increase prospects and drive closure of opportunities

• Providing direction to sales team members on corporate account strategy

• Providing pricing strategy and ensure pricing compliance for segment opportunities

• Forecasting orders and sales of assigned territory and submit monthly report

• Estimating date of delivery to customer based on knowledge of the company's production and delivery schedules

• Representing the company at trade association meetings to promote product and company

• Significant experience of selling in a Medical, Healthcare, Technical field or Life Sciences field

• MRI or CT technical knowledge is desirable

• Strong communication and negotiating skills.

• A high level of Interpersonal skills

• Direct experience selling to CXO levels as well as technical decision makers

• Great team working skills including the ability to harness resources to achieve goal

• Solid Knowledge of marketplace and appreciation of commercial business environment

• Excellent Presentation skills

• Excellent organizational skills

• Able to travel extensively to meet clients

• Bachelors Degree or equivalent knowledge

• Valid motor vehicle license

Inclusion and Diversity

Total RewardsOur total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities:

• Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.

• Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.

• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.

• Effectively communicate and partner with teammates and colleagues.

• Implement GE/customer facility contract and support customer and business goals/objectives.

• Lead, instruct, and assist technicians on basic and complex repairs/resolution.

• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).

• Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).

• Share on-call responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools, and test equipment, and ensure calibration.

• Maintain approved parts inventory.

• Manage vendor's service delivery processes in compliance with GE policies, as instructed.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

• May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).

• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Qualifications:

• Associate's or Bachelor's Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 5+ years of experience servicing medical equipment; or equivalent military education and 5+ years of experience servicing medical equipment; or High School Diploma/GED and 6+ years of experience servicing medical equipment.

• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

• Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).

• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

• Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

• Ability to work independently and as a team to implement solutions through problem solving.

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.

• In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.