דרושים Computed Tomography Client Success Leader - ב-Ge Healthcare ב-Remote, Remote

Roles and Responsibilities

• Drive sales of service contracts, spare parts, options and upgrades for GE HealthCare products within Imaging modality.

• Operate independently within the assigned territory to identify new commercial opportunities and nurture long-term customer relationships.

• Develop deep expertise in the local market, including customer groups, competitive dynamics, and product offerings across regions: Mazowieckie, Podlaskie, Lubelskie, Warmińsko-Mazurskie.

• Understand and leverage key business drivers to deliver measurable impact and exceed targets.

• Collaborate cross-functionally with Field Service Engineers, Service Center, Logistics, and Equipment Sales teams to provide integrated customer solutions.

Required Qualifications

• Proven track record in service sales for medical equipment or related healthcare technology

• Residence within assigned territory

• Willingness and ability to travel as required

• Valid driver's license

Desired Characteristics

• High integrity and a compliant approach to doing business

• Strong self-awareness and ability to work independently without day-to-day supervision

• Ability to build and sustain effective commercial relationships

• Strong problem-solving skills and a solution-oriented approach

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• A job at this level requires a people leader with ability to hire and develop talent.

• Includes direct people management responsibility including staffing and performance development

• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles

• Uses technical experience and analytical thinking

• Uses multiple internal and limited external sources outside of own teams to arrive at decisions

• Acts as a resource for colleagues with less experience

• May lead small projects with low risks and resource requirements

• Explains information; developing skills to bring team members to consensus around topics within field

• Conveys performance expectations and may handle sensitive issues

• Bachelor's degree from an accredited university or college and a minimum 3 years of experience leading a team within a technical field; OR Associates degree and a minimum 4 years of experience leading a team within a technical field; OR a high school diploma/GED with a minimum 6 years of experience leading a team within a technical field

• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection

• Ability to travel within assigned region approximately 2-3 days per week or as business dictates

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

• Previous experience servicing imaging and/or clinical equipment strongly preferred.

• Strong personal skills and ability to build strong relationships

• Strong oral and written communication skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market, and execute programs

• Established project management skills

• Profit & Loss experience

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Key responsibilities/essential functions include:

• The scope of automation will cover both Fixed and Collaborative automation including all supporting automation technologies.
• Work with the MR Magnet site to define/develop/design automation concepts, work with key vendors/integrators to deliver cutting edge solutions, perform proof of concepts, and work with the local teams to deploy automation into production.
• Will work to identify high ROI applications, conducting feasibility studies, and DOE’s (design of experiments) to develop concepts and reduce risk in automation.
• Lead, manage, and develop key automation solutions for NPI, product transfer programs, and critical mfg. productivity projects.
• Support Industry 4.0 initiatives for machine connectivity and our digital transformation driving data driven decisions and efficient mfg. operations.
• Support the effort to create standard automation Equipment/User Requirement Specifications to further drive component standardization, data standards for brilliant factories, and standard safety risk assessments.
• Work extensively to leverage and project manage outside vendors/integrators to deliver automation solutions to our various manufacturing plants.
• Research’s, studies, and proposes use of new technologies, processes, and industry trends, helping GEHC stay current with new automation innovations.
• Create training materials, provide technical training on automation process technologies, and take part in training deployment strategies across the business.
• Applying creative solutions and ideas, driving productivity and quality in the manufacturing of our products utilizing key automation technologies like collaborative robots, AI, AIV’s, and traditional automation techniques.
• Be a part of our New Product Introduction process (NPI’s) to influence designs to incorporate design for automation standards so low-cost solutions are part of initial production release.
• The scope of Automation Processes includes Electronics Assembly Automation, Collaborative Robots (Universal Robots, Omron, Fanuc, ABB...), Fixed automation, digital torque, Visual 2 & 3D Inspection, OEE, digital dash boards, Autonomous Intelligent Vehicles (AIV’s), Data Collection, AI, general automation technologies, integration of PLC’s, HMI’s, Motion, and supporting our Brilliant Factory initiatives by connecting the physical process to digital information.
• Responsible for design and construction of test/process automation, instrumentation systems and development of test/process automation/AI-data science software.
• Leads to define DFT and wing to wing test/process automation/data collection-analysis-decision making strategy for production testing process.

Required Qualifications:

• Bachelor’s Degree in Electrical/Automation, Mechanical, Manufacturing Engineering or related technical degree.
• 10+ years’ experience in using, applying, and deploying various automation technologies from concept phase thru final implementation into production.
• Proven track record in leading large-scale modernization and automation projects.
• Expertise in PLCs (Rockwell, Siemens), SCADA, MES, ERP, and cloud technologies (AWS, Azure, GCP).
• Strong understanding of OT/IT integration, cybersecurity, and data analytics.
• Project management skills with internal/external integrators with demonstrated experience owning processes / growing capability in yield, quality, and capacity.
• Demonstrated program or project management skills of internal/external integrators.
• Demonstrated electro-mechanical design skills.
• Experience developing technical documents - ability to write / perform FMEA’s, Equipment Risk Assessments, ERS’s (Equipment Requirements Specifications), Validation Plans.
• Demonstrated experience with tester/automation development and equipment specification setting.
• Demonstrated depth of LabVIEW or C++ or Python programming skill
• Experience with controls automation design and safety standards; AutoCAD Electrical or equivalent, NFPA 79, RIA15.06, and other relevant industry standards.
• Willing to travel domestic and internationally up to 25% of the time.

Desirable Skills:

• Masters/PHD (or equivalent) in technical concentration/field.
• 12+ years’ experience in the design, build, programming, and deployment of automation
• Mechanical design experience in automation equipment such as AutoCAD or Solidworks.
• Demonstrated troubleshooting, analytical and planning skills.
• Domain expertise in the automation and controls technologies field.
• Ability to work independently across our diverse business and manufacturing lines.
• Demonstrate strong communication skills (written and verbal) to all levels of the organization.
• Ability to identify and implement Best Practices.
• Demonstrated experience owning production processes / growing capability in yield, quality, and capacity.
• Experienced in robotic system designing.
• Experienced in data-based process optimization.
• Experienced in development with Unix/Linux system.
• Experienced in development with data science, image processing, machine learning.
• Experienced in development with NI PXI test platform.
• Experienced in development with Ethernet, CAN bus, Modbus,DDS protocol
• Demonstrated basic Electronic, DFT and Automation solution design skills
• Substantial industrial experience in Mechanical or Manufacturing Engineering.
• Six-sigma DMAIC & DFSS certified.
• ISA Certified Automation Professional (CAP)
• PMP (Project Management Professional)
• Experiences in Process Intensive manufacturing.
• Solid working knowledge of GEHC QMS procedures for GMP.
• Experienced developing tools and templates.
• Experience working with global teams.

As the Medical Product Vulnerability Management Operations Leader, you will:

• Lead : Implementation and optimization of process and tooling to ensure effective medical product vulnerability management in alignment with regulatory requirements.

• Strategize : Co-create and implement comprehensive strategies to identify, assess, and mitigate vulnerabilities in our medical devices.

• Collaborate : Work closely with direct colleagues and cross-functional teams including Product development, Quality Assurance, Regulatory Affairs, and IT to drive effective outcomes through collaboration and effective vulnerability management practices.

• Monitor and Respond : Support continuous vulnerability monitoring processes and rapid response protocols and implement tooling to address emerging threats and vulnerabilities.

• Report and Communicate : Manage metrics consolidation and reporting targeting meaningful results.

Qualifications

• Experience : Minimum of 5 years in enterprise vulnerability management or medical device cybersecurity.

• Operations Expertise : Proven experience in operational management in a large, siloed business environment.

• Technical Skills : Deep understanding of vulnerability assessment tools, cybersecurity frameworks.

• Leadership : Demonstrated ability and drive to inspire, manage and accelerate change through cross-functional collaboration.

• Business Acumen : Proven ability to understand how internal and/or external business models work for a large complex multi-national organization and facilitate active internal customer engagement.

• Communication : Excellent verbal and written communication skills in English, capable of leading live technical engagements. Able to articulate the value of what is most important to the business/customer to achieve outcomes.

• Education: Bachelor's degree in Computer Science, Information Security, Engineering, or a related field. Relevant security certifications are preferred (CISSP and/or similar certifications)

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• Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction.

• Driven by an inclusive & diverse culture of focus, ownership & trust, win together and have funwith a lean and safety-first mindsetand always with unyielding integrity & compliance

• Total ownership of install base in the area and contract renewals, partnering with MSD/HSAM to ensure retention of a designated customer list.

• Ownership of execution on recalls and PM's.

• Accountable for QPR with Account Community, including, but not limited to (site leads, HSAM’s, MSD’s and the commercial team)

• Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Owner ship

• Ensure understanding of customers organizational and service delivery strategies and desired outcomes for their business. Additionally, understands complex customer infrastructure, applications, and service solutions and issues to ensure customer success.

• Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers. Supports, participates, and drive local VCP initiatives.

• Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders.

• Knows-understands contractual deliverables, execute, and ensure smooth service delivery in line with contractual commitments providing interface between customers. Ensure service delivery meets SLA (Service Level Agreement) targets in line with contractual resolution times.

• Support strategies with GEHC teams, gain buy in and design and implement customer success plans to drive and help customers realize value from our products to ensure IB retention and viability.

• Maintain current knowledge of customer environments and industry/tech trends have and to share point of view to influence customer success.

• First point of contact for rejected calls (CARES or OLC)

• Manages On-call processes

• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 4 years related of experience.)

• 5+ years of experience in leading teams along with a demonstrated ability to coach and mentor team members.

• Demonstrated verbal and written communication skills.

• Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs.

• Proven experience in successfully managing customer relationships.

• Ability to understand customer issues and drive resolution whether technical or business related.

• Must live or be willing to relocate to the Salt Lake City, UT area (a relocation package will be provided for out of state candidates).

• Prior experience managing a Field Service team in equipment maintenance.

• GE Healthcare Service or Operational experience

• Prior field sales or field service experience.

• An inclusive leader that builds a connection through personal involvement and trust.

• Proven ability to influence and drive change.

• Prior Experience in one or Multiple Patient Care Solutions Modalities - Anesthesia and Respiratory Care, Diagnostic Cardiology, Patient Monitoring, and Maternal Infant Care.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. Perform ‘First Look' on at least one imaging or LCS modality.

• Under supervision, evaluate basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.

• Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions. Assist more experienced Field Engineers with equipment installation.

• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.

• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.

• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.

• Effectively communicate and partner with teammates and colleagues.

• Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times).

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

• Keep up to date with competitor information and market trends.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;

• OR equivalent military education;

• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;

• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.

• Experience with Web applications as well as Microsoft suite of products.

• Must have and maintain a valid Driver's License.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity.

• Works closely with multiple device manufacturers regarding cybersecurity issues.

• Works directly with customer IT and security personnel to implement site cyber security policies.

• Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls.

• Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists.

• Perform on-time and accurate device level security actions.

• Own customer clinical device security issues from dispatch or identification of issue to resolution.

• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues.

• Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently and securely.

• Maintain daily communications with customers without direction.

• Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation.

• Engage with other team members including Biomed engineers, Security Operations Center Agents and Remote Technical Engineers to ensure they are aware of the status of all security related issues at all times for their designated customers.

• Effectively communicate and partner with teammates and colleagues.

• Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security.

• Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status, clinical device security and networking attributes – OS, MAC address, etc.).

• Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

• Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs).

• Keep up to date with competitor information, device security bulletins and market trends.

• Identify business opportunities for the organization.

• May include basic/refresher application training of clinical staff and customer security/IT personnel on designated equipment.

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, IT or related field and a minimum 2 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking; OR equivalent military education and a minimum 2 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking;; OR High School Diploma/GED and a minimum 4 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience interfacing with both internal team members and/or external customers as part of a solution-based service process.

• Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

• Must have and maintain a valid driver’s license.

• Experience with Web applications and technological programs (e.g., iPad, iPhone Microsoft Office Suite).

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Able to lift, carry, push, pull up to 35 lbs. unassisted

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time and reach at, above, below shoulder level; and flex/extend neck and good hand, finger dexterity.

• Role requires specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception.

• Strong clinical expertise and knowledge across all GEHC systems and equipment. Background on NIST preferred.

• Experience troubleshooting and responding to customer concerns.

• Strong experience with clinical device security (patching, SW loads, vulnerabilities).

• Experience with supporting clinical device security programs.

• Strong working relationship with hospital IT and security professionals.

• Strong time management and organization skills and ability to juggle multiple responsibilities.

• Training and experience with imaging equipment.

• Operate with efficiency and sense of urgency.

• Willingness to learn and adapt to changing environments.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.