• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

• Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• May include training of clinical staff on designated equipment.

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

• Six Sigma trained/certified

• Establishes good relationships with customers and staff.

• Builds wide and effective networks of contacts inside and outside the organization.

• Relates well to people at all levels.

• Manages conflict.

• Applies specialist and detailed technical expertise.

• Develops job knowledge and expertise through continual professional development.

• Shares expertise and knowledge with others. Uses technology to achieve work objectives.

• Demonstrates an understanding of different organizational departments and functions.

• Focuses on customer needs and satisfaction.

• Sets high standards for quality and quantity.

• Monitors and maintains quality and productivity.

• Works in a systematic, methodical and orderly way.

• Consistently achieves project goals.

• Takes responsibility for actions, projects and people.

• Takes initiative, acts with confidence and works under own direction.

• Initiates and generates activity.

• Speaks clearly and fluently.

• Expresses opinions, information and key points of an argument clearly.

• Makes presentations and undertakes public speaking with skill and confidence.

• Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.

• Works productively in a pressurized environment.

• Keeps emotions under control during difficult situations.

• Balances the demands of a work life and a personal life.

• Maintains a positive outlook at work.

• Handles criticism well and learns from it.

• Demonstrates an interest in and understanding of others.

• Adapts to the team and builds team spirit.

• Listens, consults others and communicates proactively.

• Supports and cares for others.

• Upholds ethics and values.

• Appropriately follows instructions from others without unnecessarily challenging authority.

• Follows procedures and policies.

• Complies with legal obligations and safety requirements of the role.

• Adapts to changing circumstances.

• Accepts new ideas and change initiatives.

• Adapts interpersonal style to suit different people or situations.

• Works hard and puts in longer hours when it is necessary.

• Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

• Keeps up to date with competitor information and market trends

Essential Responsibilities

• Read, understand and absorb materials on user needs, mental models, working contexts business and technical requirements

• Support the creation of visualizations that summarize key insights related to user and customer needs and behaviors

• Support participatory design activities to understand and validate assumptions about user needs and behaviors

• Support the creation of concepts that respond to the captured validated requirements

• Create annotated prototypes or wireframes of user interface designs that visually and textually communicate the behavior of the software application

• Create visual designs in Figma that utilize our EDS (Ethos Design System) to ensure consistency across products

• Support effective documentation and communication of design - via wireframes, mockups, prototypes, user stories in Rally and Confluence

• Participate in research and evaluation of designs with external and internal users

Qualifications/Requirements

• Bachelor’s Degree or Master's Degree in a Relevant design discipline (Interaction Design, UX/UI Design, Industrial Design, Visual Communications or related field) with a minimum of 6+ years of documented professional work experience in user experience design, preferably in Healthcare.

• Experience with end-to-end development of digital products and solutions

• Experience collaborating with diverse and cross-functional teams in a dynamic and global environment

Desired Characteristics

• Demonstrated facility with Agile / Lean UX methodologies

• Attention to detail – can create pixel perfect assets

• Familiar with standard design & wireframing tools (Figma, Adobe CC, OmniGraffle, Axure), hand drawing and visual communication, time-based and interactive prototyping tools, especially those that are AI driven

• Ability to use generative techniques (sketching, brainstorming, etc.) to establish a variety of possible design scenarios

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Essential Responsibilities (but are not limited to):

• Work in a global environment, collaborating with product owners, architects and technical leaders to understand requirements and user stories and thereby develop quality software as member of the Scrum team (Agile Methodology)
• Ensure code quality, test coverage and adherence to various quality parameters per GE quality manual. Demonstrate a quality mindset in all aspects of deliverable for our customers.
• Ensure that the implementation results in reusable software assets.
• Learn and understand clinical relevance of PET/CT applications and platform components.
• Investigate and help resolve product complaints reported by customers / field engineers.
• Perform integration & verification activities at component and sub-system levels.
• Participate in team meetings, introspection sessions and other group activities.
• Document requirements, designs, verifications, and other key development activities in accordance with established GE Healthcare and local quality processes.
• Participate in all scrum ceremonies and provide inputs to improve the process and performance on the scrum team at every level.
• Strong co-ordination capability within peers across cross-functional scrum teams. Communicate project status, risks and issues to stakeholders.
• Facilitate the use of latest tools, techniques and development environments that enhance team’s productivity. Share best practices with other software engineering groups within GE Healthcare.
• Partner with global teams to promote consistency in development practices, tools and methods.
• Act as the change agent for the team and continuously improve both platform and processes working with the leadership team.
• Ensure all actions and software delivered are compliant with GE Healthcare regulations. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Support compliance/closure of Regulatory and Quality requirements before completing Design Outputs/Program Deliverables.

Educational Qualifications:

• Bachelor' s Degree in Computer Science Engineering/Electrical Engineering, Biomedical Engineering or related computer field, with 3+ years of software design & development experience.

Required Skills:

• 3+ Years of experience in Software Development for complex projects of global nature. Practical experience in engineering product development processes on cross-functional programs with a focus on related engineering discipline.
• Practical experience in understanding and developing Medical Image Acquisition applications.
• Strong expertise in C++ programming (in a Linux environment will be a plus).
• Good understanding and practical experience in usage of Object-Oriented Design (OOD) and Programming (OOP) concepts and Unified Modelling Language (UML).
• Strong Analytical, Debugging and Problem-Solving skills.
• Experience with industry software development practices, tools and environments including practical usage of version control management (GitLab), Defect Tracking Tools and Debuggers.
• Strong verbal/written communication skills.
• Ability to take ownership of tasks and deliver without supervision while using their discretion to seek help when necessary.

Desired Characteristics:

• Experience in working with Shell/Perl/Python scripting.
• Willing to learn new technologies and flexible with roles and responsibilities.
• Software development experience in the Medical Device Industry, knowledge of applicable standards and regulations.
• Prior knowledge of Agile project management tools, such as Rally

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Accountable to achieveProduct/Solutions/Serviceorders and sales Operating Plan (OP) target for assigned accounts and/or territory.

• Identify and create new opportunities and work with sales leaders and account teams (where applicable) to continuously increase prospect funnel.

• Create and maintain opportunities in the applicable sales funnel tool and/ or CRM tools.Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory.

• Identify & respond to key account technical and departmental decision makers' needs and maintain customer contact records in the relevant CRM tools.

• Collaborate with and leverage subject matter experts and other resources within GE Health Care (GEHC) channels to build relationships.

• Develop an understanding of the customers changing clinical and/or operational issues and challenges.

• Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GEHC.

• Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision-making process towards a successful outcome for GEHC.

• Drive tender/bid process including the needs qualification, vendor selection, quotation, and closure of theirproduct/solution/serviceopportunities to meet orders, sales, and margin targets as well as to maximize customer satisfaction in assigned territory.

• Ensure pricing compliance for segment opportunities.

• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.

• Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.

• Contribute to account plans at accounts covered by account managers/executives.

• Forecast orders and sales within the applicable sales funnel tools and reports for theirproducts/solutions/servicesin their assigned territory/accounts.

• Create territory/account plans including opportunity development, competitive strategies, and targets.

• Maintain up to date detailed knowledge of theirproduct/solution/services.Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers.

• Track and communicate market trends to/from the field including competitor data and develop effective counterstrategies.

• Maintain up to date market and competitor knowledge related to theirproduct/solutions/services.

Qualifications/Requirements:

• Bachelor's Degree or minimum 3 years of selling/promotion experience in a medical, healthcare, technical field, or Life Sciences.

• Ability to interface with both internal team members and external customers as part of solutions-based sales approach.

• Able to travel in the assigned territory, up to 20%Valid motor vehicle license.

Desired Characteristics:

• Previous experience in the Healthcare Industry.

• Proven success exceeding sales Operating Plan (OP) targets.

• Ability to energize, develop and build rapport at all levels within an organization.

• Excellent verbal and written communication skills.Strong presentation skills.

• Ability to synthesize complex issues and communicate in simple messages.

• Excellent organizational skills.Excellent negotiation & closing skills.

• Strong capacity and drive to develop career.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key Responsibilities/essential functions include:

• Order and Sales Targets: Responsible for achieving the Solutions/Service sales OP target for assigned accounts and/or territory. This includes working towards meeting or exceeding these targets.
• Pricing Compliance: Ensure pricing compliance for segment opportunities by adhering to established pricing guidelines and policies. This involves constant discussion with the segment leader about pricing structures and suggests any changes needed to remain competitive in the market while maintaining profitability.
• Forecasting: Accurately forecast orders and sales using the applicable sales funnel tools and reports. This includes analyzing historical data, market trends, and customer behavior to predict future sales performance.
• Performance Monitoring: Continuously monitor financial performance against targets, identifying any variances and implementing corrective actions as needed. This involves regular reporting and analysis to ensure transparency and accountability.
• Revenue Growth: Develop and implement strategies to drive revenue growth within the assigned territory/accounts. This includes identifying new business opportunities, expanding existing customer relationships, and optimizing sales processes.
• Relationship Building: Build and nurture strong business relationships within the assigned accounts/territory. Develop and implement account relationship plans to ensure long-term customer satisfaction and loyalty.
• Sales Force Management: Create and maintain opportunities within Sales Force, ensuring all data is accurate and up-to-date. This includes tracking the progress of each opportunity and making necessary updates to reflect changes in status or customer requirements.
• Coordinate together with the team the preparation of service documentation to be presented for equipment ultrasound's tenders
• Maintain up to date detailed knowledge of their solution/services.

Required Qualifications:

• Ability to interface with both internal team members and external customers as part of solutions-based sales approach
• problem-solving and analytical skills.
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills in local language as well as good command of English
• Fluency in Spanish
• negotiation & closing skills
• Proficiency in using of Microsoft Office
• Willing to travel

Preferred Qualifications:

• Technical High School Diploma or Bachelor’s Degree or some years of experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physicists..)
• Ability to energize, develop and build rapport at all levels within an organization
• Strong organizational skills
• Strong presentation skills
• Knowledge of Ultrasound products and market
• Knowledge of Salesforce or other CRM

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Essential Responsibilities

Develop and implement a sales plan for assigned channel/distributor, aimed at achieving and exceeding sales turnover and financial return, within the most cost-effective route and time-frame.

Proceed distributor/channel with the support & information needed to facilitate their effectiveness;

Maintain a high level of technical and commercial competency on relevant products, techniques and applications;

Accurately forecast sales and growth opportunities within designated territory, using sales tools and applications.

Maintain an awareness of competitor activities and developments and ensure this information is collected and made available to leadership.

Minimum 5 years relevant healthcare industry experience

Bachelor's degree

Experience understanding customer needs and business drivers and using this knowledge to develop account plans and strategies (knowledge of the existing account areas/channels would be advantageous).

Self-starter, able to manage time and organize and prioritize workload

Ability to communicate using English and local language

Inclusive & Diversity

Behavior Statement

Total Reward Statement

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.